DECLARATION

I , t h e u n d e r s i g n e d M r. M u l i a B r i j e s h T. , A s t u d e n t o f
SYBBA hereby declare that this project report work presented in
t h i s r ep o r t i s m y o w n m y w o r k a n d h a s b e e n c a r r i e d o u t u n d e r t h e
s u p e r v i s i o n o f M r. S a w a n R u p a l a o f R . P. B h a l o d i a C o l l e g e ,
Rajkot.

This work has not been previously submitted to any

other university for any examination.

Date: ______ ___________

Place: ______ ( M r. M u l i a B r i j e s h )

1
 ACKNOWLEDGEMENT

I f e e l g r e a t p l e a s u r e t o p r e s e n t t h i s P r o j e c t r ep o r t
before you. I heartily thankful to the entire person. This is helped
me in guidance and collecting necessary information.

I a m v e r y m u c h t h a n k f u l t o m a n a g e r M r. R a s i k b h a i
Patel, and employees of the “Patel vihar restaurants-a multi
cuisin e” who have provided and sufficient guidance and necessary
information about the unit which I am incorporated in this report.

I e x p r e s s m y d e e p e s t s en s e o f g r a t i t u d e t o w a r d o u r
c o l l e g e M r. S a w a n R u p a l a w h o h a s g u i d e d m e i n p r ep a r i n g p r o j e c t
report. I am also thankful to our collage staff member and my
classmates who have helped in collecting true and necessary
information and provided adequate and true guidance during
preparing project report.

Date: __________ __________

Place: __________ ( M r. M u l i a B r i j e s h )

2
 PREFACE

As a part of our studies the industrial training from the

principal study point of view is very important for BBA student.

As per the curriculum by the Saurashtra University, it

i s c o m p u l s o r y t o h a v e a S e r v i c e b a s i n d u s t r y ’s v i s i t i n S Y B B A a n d
industrial visit report. The aim of this training is to get look of
what we study in the classroom study would not help to grasp the
e n t i r e k n o w l e d g e . H e n c e p r a c t i c a l k n o w l e d g e i s n e c e s s a r y.

This report contains all the details learned by me at

the best of my efforts. I hop e the report serves the purpose as
required.

3
 INDEX

S r. N o Particulars Page No.

1 General information 5
2 Services 12
3 Food & Beverage 18
4 Marketing Department 26
5 Finance Department 38
6 P e r s o n n e l D e p a r t m en t 47
7 SWOT Analysis 59
8 Future Plan 62
9 Suggestions 64
10 Conclusions 65
11 Bibliography 67

4
 General
Informatio
n
5
 GENERAL INFORMATION

H i s t o r y & D e v e l o p m en t
Company at a glance
Location purpose
Size of the organization
Form of the organization

6
 HISTORY & DEVELOPMENT

The PVR was established in the year 1980, and became

one of the most famous restaurants in the Rajkot. At that time the
services provided by the PVR is too less. And the workers of the
PVR were only 10. Now a day their resources are of human is
more than 50.

PVR has come long was since its small beginning and
is now one of the most famous and most respected restaurant in
the Rajkot.
In 1999, they made one another branch at national
highway 8-B.and it is also a resort.

7
 GENERAL INFORMATION

NAME OF THE HOTEL

THE PATEL VIHAR RESTURANTS

YEAR OF THE ESTLABLISHMENT

The hotel was started in the year 1980 At Rajkot as

T H E PAT E L V I H A R R E S T R A N T S

L O C AT I O N

THE PVR is situating at Rajkot. This company is spread out in 500

square meters

ADDRESS

Near reliance petrol pump,

Kuwadva road,
Rajkot-360003.

National high way 8-B

Nawagam
Rajkot-360003.

T E L E P H O N E & FA X N O .

8
 F O R M O F T H E O R G A N I Z AT I O N

T h e f o r m o f o r g a n i z a t i o n i s j o i n t H i n d u f a m i l y.

PROMOTERS

Kanubhai Patel
Ghanshyambhai Patel
R a s i k b h a i PA t e l

9
 LOCATION PURPOSE

Selection of location is very important factor for any

business unit. Because once it would select, it will not to be
c h a n g e e a s i l y. T h e b u s i n e s s i n s u i t a b l e a r e a o r a p r o d u c t i o n i n
‘industrial estate’ is very useful tool for produces or industry to
increase profitability or decrease cost of production.

One of expert in this field remarks, “The location of

plant should be field in such a manner that people interested in
this success, can sell goods most profitability and can manufacture
with least expenditure.”

THE PVR is situated at Kuwadva road, Near the AAN

Petrol Pump, Rajkot. This company situated hears for some
reasons are as follows.

At national high way 8B

Near Ranchod Ashram
Just 3 KM away from Bus Station
Just 1.5 Km away from Railway station

10
 SIZE OF ORGANIZATION

According to Indian company act, there three main

types of industry

SMALL SCALE
MEDIUM SCALE
LARGE SCALE

The PVR has under the category of ‘MEDIUM

SCALE’.

FORM OF ORGANIZATION

The main business form of organization is follows.

S O L E P R O P R I E TO R C O N C E R N
PA RT N E R S H I P F I R M
J O I N T S TO C K C O M PA N Y

The PVR has under the category of Sole proprietorship concern.

11
 Service
Departme
nt
12
 SERVICE DEPARTMENT

Introduction
Services provided
Services of front office

13
 INTRODUCTION

W H AT S E RV I C E M E A N S ?

S e r v i c e h a s g o t d i f f e r e n t m ea n i n g o r c a n b e u n d e r s t o o d
in difference ways.

From the above all meaning any meaning can be

c o n s i d e r e d o r i s a p p l i c a b l e f o r t h e s e r v i c e c o m p a n y. B u t t h e
prefect meaning will be or can be the combination of all the
meanings.

“The action of helping someone working for

s o m e o n e , s y s t e m s u p p l y i n g a p u b l i c n e e d & re a d y t o a s s i s t
s o m e o n e w h e n re q u i re d ”

THE PVR is perfectly suitable with this meaning

because it helps public by providing its facilities, by giving its
facilities, by satisfying public needs and also ready to assist them
whenever required.

14
 SERVICES

A service is the most important part and major key for

t h e s u c c e s s o f a n y u n i t . Wi t h o u t a s e r v i c e , m a r k e t i n g c a n n o t b e
imagined. Service is one tool in the hands of the marketing
through which it gives life to all marketing program. So, the main
responsibility of the marketing would be to know its service well
and to take proper service decision.

B IRT H DAY PA RT Y:

If some one wants celebrate Birthday in THE PVR,

they are providing big hall for party and arrange the event. They
p r o v i d e d m u s i c t o t h e p a r t y, a n d a l s o a r r a n g e f o r c o l d - d r i n k a n d
food to the members of party so; person can get both entertainment
and food.

MARRIG E PA RT Y:

S o m e o n e w a n t s t o a r r a n g e a m a r r i a g e p a r t y. T h e y
handle the event; they provide food & other services and also
provide music and other facilities.

15
 DA NC E PART Y:

If the festival of “Christmas” and “new year” they

p r o v i d e a l l t h e t y p e s o f e n t e r t a i n m en t t o t h e a l l c u s t o m e r s . S e r v i c e
like music, dance floor other many types of services to celebrate
festival.

MEET ING & C ONF ERENC E HA LL:

They are providing business hall for meeting &

conference. If any person wants to arrange business meeting they
allow them.

B y t h i s w a y, T H E P V R p r o v i d e s v a r i o u s s e r v i c e s t o
their customers. They try to provide all the types of services to the
custom er so customers don’t feel trouble himself. They think that
BEST QUALITY S E RV I C E S provided to customer is their
responsibilities.

16
 SERVICES OF FRONT OFFICE

S ervi ces of t h e f ro nt o f fi ce

“The action of helping someone working for someone,

system supplying a public need & ready to assist someone when
required”

THE PVR is perfectly suitable with this meaning

because it helps public by providing its facilities, by gibing its
facilities, by satisfying public needs and also ready to assist them
whenever required.

Advance booking : Through direct contact,

By Mail, By
D i r e c t Te l e p h o n e C o n t a c t
Party Ground Booking : Direct contact

17
 Food &
Beverage

18
Departme
nt

19
FOOD & BEVERAGE DEPARTMENT

Introduction
Ty p e s o f f o o d
Ty p e s o f l u n c h & D i n n e r
Ta b l e s e r v i c e
Quality control
Sp ecial raw material
Storage

20
 INTRODUCTION

The key department of hotel is food department. If the

v e r y n i c e s e r v i c e i s p r o v i d i n g b y s e r v i c e d ep a r t m en t b u t t h e f o o d
is not that much good. The customer does not prefer that
restaurant.

In the food & beverage department, they have to

m a k i n g c l e a n i n g e v e r y d a y. T h e y h a v e t o u s e b e s t i t e m s f o r m a k i n g
f o o d . T h e y h a v e t o t a s t e q u a l i t y a n d t r y t o m a i n t a i n q u a l i t y, t h e
main cooks having experience and ability to make best food.

THE PVRhaving well kitchen and cook is able &

experience. E v e r y d a y u s e b e s t i t e m f o r s u r v i v e c u s t o m e r. T h e y
make list of item that they needed. They are always going to
purchase quality product.

21
 TYPES OF FOOD

THE PVR is multi cuisine restaurant. There is a multi

type of food. They provide vegetarian. They are providing
different food dishes. The objective of hotel is to provide best
f o o d & b e s t q u a l i t y t o i t s c u s t o m e r.

They provided following food dishes

Gujarati
Kathiyawadi
Punjabi
South Indian
Continental
Fast food

22
 TYPES OF LUNCH & DINNER

The price is matter depending upon the person. It defer

f r o m p e r s o n t o p e r s o n . T h e p r i c e i d d ep e n d i n g o n t h e b a s i s o f f o o d
which person selects to eat?

The person select following lunch. They have to paid

a m o u n t . I n t h i s l u n c h , m en u i s f i x i n g , f o o d i s u n l i m i t e d .

Business lunch & dinner

Ordinary lunch & dinner
Sp ecial lunch
Festival lunch & dinner
Party lunch & dinner

23
 TABLE SERVICE

T h e y a r e p r o v i d i n g s e r v i c e t o t h e i r c u s t o m e r. T h e y a r e
p r o v i d i n g s o u p t o d e s e r t s e r v i c e . W h en a n y c u s t o m e r c a m e i n
restaurant they give them welcome drink. After giving welcome
d r i n k t h e y g i v e m e n u a n d a f t e r s e l e c t i n g m e n u b y c u s t o m e r. T h e y
provide customer selected food within in 20 minutes. After it
customers want anything, they provided it to them.

24
 QUALITY CONTROL

THE PVRis maintaining quality by experience & expert

person. They never compromise to its quality & services. They
always try to its level best.

Good raw material

Maintain quality by experience employee
Food make by experience man
Sp ecial dishes make by expert man

SPECIAL ROW MATERIAL OF FOOD

Every hotel has some special material which is not use

by any one of its competitor

Fresh vegetables
Fresh ingredients

25
 STORAGE

THE PVR is having storage department in which they

are store different raw material some of them have long period
like 15 day to changes, some of them have very short period i.e.
d a i l y.

The store keeper examine store after every 15 days this

s t o k e i s o i l , s u g a r, t e a , c o f f e e . A n d o t h e r s t o c k e x a m i n e s s t o r e d a i l y
bases i.e. fresh vegetable, milk.

A f t e r e x a m i n e b y s t o r e k e e p e r, h e m a k e a l i s t o f t h i n g s
t h a t w i l l b e n e e d e d a n d g i v e t o p u r c h a s e m a n a g e r, p u r c h a s e
manager take form cashier and purchase thing listed in list.

The store keeper has to visit storage department and

check the stock otherwise it is create difficulty for cooks. And
m i s m a n a g e m e n t i s p l a c e . B u t T H E P V R h a s p r o p e r m a n a g e m en t o f
f o o d & b e v e r a g e d ep a r t m en t . I t i s s t r en g t h o f t h e u n i t .

26
Marketing
Departme
nt
27
 MARKETING DEPARTMENT

Introduction
Objective of marketing
Marketing mix
Product mix
Pricing policy
Promotion mix
Market research
Advertisement
Sales promotion
Competitors

28
 INTRODUCTION

In this global e c o n o m y, marketing management

occupies a significant place whether it is a new firm or it is an
established unit. In this combative world every concern
organization objective, an efficient & effective organization of
m a r k e t i n g d ep a r t m en t i s a p r i m e c o n d i t i o n .

Marketing occupies an important position in the

organization of business unit. Wi t h o u t proper marketing the
company cannot achieve its goal. According modern marketing
concept," marketing starts with the products idea and ends with
c u s t o m e r ’s s a t i s f a c t i o n . ”

According to Philip Kotler, “Marketing is the process

of planning, and executive the conception, pricing promotion and
distribution of goods ideas to create exchanging with target groups
that satisfy custom er and organization objective.”

The concept of market is very much impotent in

marketing. The American Marketing Association defines “A
market as the aggregate demand of the potential buyer for
product/service.”

It is said that without efficient marketing of the goods,

even though we will create best product, but we cannot sell it.

29
 OBJECTIVE OF MARKETING

In the business, each &every activity having some

objective. In that manner marketing has also some objectives. And
T H E P V R ’s o b j e c t i v e s a r e a s f o l l o w s .

To f i n d n e w a n d f r e s h c u s t o m e r s a n d s a l e t h e i r c o m p a n y
product.
Tr y t o m a k e g o o d a n d q u a l i t y p r o d u c t .
To p r o v i d e s u c c e s s f u l d i s t r i b u t i o n t o c u s t o m e r s .
To s a l e t h e i r g o o d s i n n e w a r e a s a n d m a k e n ew c u s t o m e r s a n d
satisfy old customers.

30
 MARKETING MIX

“Marketing mix is the set of marketing tools that the

firm uses to pursue its marketing objective in the target market”
- Philip Kotler

The basis of marketing operation is the co-ordination

o f f o u r k e y v a r i a b l e s n a m e l y,

Product
Price
Place

31
 Price

Promotion

32
 PRODUCT MIX

Product mix is the list of all product offered for sale

b y a c o m p a n y. I t i s d e f i n e d a s “ T h e c o m p o s i t e o f p r o d u c t o f f e r e d
for sale by a firm or a business unit.”

The product mix of a company has two characteristics: -

Depth

Wi d t h

Depth depends on the number of products items with in

each product line.

Wi d t h d e p e n d s o n t h e n u m b e r o f p r o d u c t s g r o u p o f
p r o d u c t s l i n e w i t h i n t h e c o m p a n y.

THE PVR has product width in food dishes. I.e.

Mexican, Thai, Italian, Punjabi, Chinese, & continental items.

THE PVR has product width also in Room. I.e. family

tables, executive tables, ac rooms, couple rooms.

33
 PRICING POLICY

Pricing is a very critical decision in marketing

m a n a g e m en t . I t i s a p r i c e r e g u l a t o r o f p r o d u c t i o n , d i s t r i b u t i o n a n d
c o n s u m p t i o n o f g o o d s . P r i c i n g s t r a t e g y d e t e r m i n e s t h e f i r m ’s
position in the market.

Pricing decision has strategic importance in any

enterprise. It means decision of determining price of a product.
Price can be defined as the exchange value of the goods or
s e r v i c e s i n t h e t e r m s o f m o n e y. T h e p r i c e o f p r o d u c t s s h o u l d b e
determin ed in such a matter so as to offer a reasonable amount of
p r o f i t t o t h e m a n u f a c t u r e r, a r e a s o n a b l e r e m u n e r a t i o n t o m i d d l e
man and the maximum satisfaction to the consumers.

Price is an important element in the marketing

mix. The policy is only factor that generate revenue other factor
a r e e x p en s e . P r i c e i s o n l y r e v e n u e g en e r a t e e l e m e n t . S o p r o f i t s
d e p en d u p o n t h e p r i c e .

While deciding the price of product, following

factors are considered as cost:

Cost of raw material

Wa g s p a i d
Electricity expenses
Estimating cost
Other cost

34
 PROMOTION MIX

The marketing mix activates or product planning and

distribution are performed mainly with in business or between a
b u s i n e s s a n d t h e m em b e r o f i t s d i s t r i b u t i o n c h a n n e l s . H o w e v e r,
though its promotional activities, a firm communicates directly
with potential customers and as well we see, it is not a simple
process.

B a s i c a l l y, p r o m o t i o n i s a a t t e m p t t o i n f l u e n c e , a n d
more specifically promotion is an elem ent in an organization
m a r k e t i n g m i x t h a t s e r v e s t o i n f o r m , p e r s u a d e a n d r em i n d t h e
market of the product and the organization selling it, in hopes of
i n f l u e n c i n g t h e r e c i p i e n t ‘ s f e e l i n g , b e l i e f o r b e h a v i o r.

“Promotion consists of those activities that are

designed to bring a company goods and services to the favorable
attention of customer”

There are four forms of promotion are as follows.

Personal Selling
Advertising
Sales Promotion
Publicity And Public Relation

T H E P V R m a k e s a p r o m o t i o n a c t i v i t y. S o t h e y c a n
increase the volume of sales and earning maximum profit.

35
 MARKET RESEARCH

Marketing research is a systemizing gathering

recording and analyzing the date about the marketing problem to
facilitate decision making.

T h u s , m a r k e t i n g r e s e a r c h c o n c en t r a t e s o n t h e s t u d y o f
product planning, advertising and sales promotion, distribution,
s t r u c t u r e , m a r k e t i n g s t r a t e g i e s , m a r k e t i n g c o m p e t i t i o n , b u y e r ’s
behavior and attitude in the marketing place.

THE PVR is NOT high quality business hotel. The

hotel offers consistently high standard of facility and
accommodation. Therefore THE PVR is one of the best restaurants
in the Rajkot.

36
 ADVERTISEMENT

Advertisement is one of the most essential that is

carried on by most of the companies. The main purpose of every
organization is to promote sales and for this purpose each and
every organization use advertisement.

Advertisement can define as “Mass, paid

communication presentation and promotion of goods, service or
i d e a s b y a n i d e n t i f i e d s p o n s o r, i t i s p a i d c o m m u n i c a t i o n , b e c a u s e
the advertising has to pay for the space or time in which his
advertising.”

It is a modern business word and in modern business

world no business can survive without advertisement. So
advertisement is must.

Advertising is nothing but a paid from of non-personal

presentation or promotion of ideas, goods or services by an
i d e n t i f i e d s p o n s o r.

The advertisement at THE PVR is mainly media like

Print Media like newspapers, magazines, trade journals etc.

37
 SALES PROMOTION

N o w, d a y i n c o m p e t i t i o n a r e s a l e s p r o m o t i o n a c t i v i t i e s
become most powerful in any of the organization to promote the
sale? The Grand Regency also tries it best for sales promotion.

T H E P V R g i v e s d i s c o u n t o n t h e i r r e g u l a r c u s t o m e r.
They are also provide group package on food, they provide
discount on some special event. They are doing sales promotion
a c t i v i t y b y t h i s w a y.

38
 COMPITITORS

In the market have many hotels but some hotel have

v e r y g o o d q u a l i t y & r e p u t a t i o n i n c i t y. T H E P V R i s o n e o f t h e m .
In short period THE PVR makes good value in the market but
c o m p e t i t o r s s t i l l t o d a y.

The owner of THE PVR does not believe in

competition and also not compete with competitors but we known
t h a t i n e v e r y f i r m h a s c o m p e t i t o r. T h e s e a r e f o l l o w i n g .

Greenland restaurants
Te m p t a t i o n s
L o r d ’s b a n q u e t
Sager restaurant

39
 Finance
Departme
nt
40
 FINANCE DEPARTMENT

Introduction
Financing planning
Financial sources
Capital structure
Management of working capital
Management of fixed assets
Profit
Account

41
 INTRODUCTION

Finance is the lifeblood of the business. It is

impossible to run a business without finance. In every function of
business need finance. In this way the finance is important role in
business.

“Finance is like an arm or left either you use it or

loose it”.

F i n a n c i a l m a n a g e m e n t i s t h a t m a n a g e r ea l a c t i v i t y,
which is concerned with the planning and controlling of the firms
financials recourses. A capable financial management can lead the
unit to the path of highly profitability with limited financial
turnings.

Financial management is responsible for estimation of

financial resources; their procurement and their application in a
manner in which they help the enterprise grow according to well-
defined objectives.

All the activities requires finance for their

implementation like to establish a business, to buy row materials
and machines, to make production, to pay wages, salaries, to
market the products etc.

42
 FINANCIAL PLANNING

Planning is very necessary for the smooth running of

t h e b u s i n e s s . P l a n n i n g m ea n s d e c i d i n g i n a d v a n c e w h a t i s t o b e
done.

Financial planning means deciding in advance the

financial activities to be carried on to achieve the basic objective
of the firm. The success or failure of any business enter price
d e p en d s u p o n t h e f o r m a t i o n o f f i n a n c i a l p l a n n i n g i f t h e f i n a n c i a l
p l a n n i n g i s p r e p a i d c a r e f u l l y, a c c u r a t e l y a n d w i t h o u t a n y f a u l t ,
t h a n e n t e r p r i c e w i l l g e t s u c c e s s i n i t ’s b u s i n e s s . I f i n v o l v e s t h e
setting of objective and identification of the variable affecting the
objective.

In THE PVR, they also are doing financial planning.

T h e t o p m a n a g e m e n t d o e s t h e f i n a n c i a l p l a n n i n g e v e r y y e a r.

43
 FINNACIAL PLANNING

S o u r c e s o f f i n a n c e m ea n t h a t f r o m w h e r e t o c o l l e c t
funds and from where money comes for industries and also at
sometime in which way it comes at the time of requirements.
Generally there are two source of finance i.e.

Internal Sources
External Sources

THE PVR has both internal sources and external

sources of finance.

44
 CAPITAL STRUCTURE

Capital structure is a very important decision for the

c o m p a n y. H e r e t h e c o m p a n y d e t e r m i n e s t h e f o r m a t i o n o f c a p i t a l o r
mix of different types of long terms funds.

Capital structure refers to the composition of long

terms sources of funds as debentures, long terms debtors,
preference share capital, equity share capital and retained earnings
i.e. reserve and surplus.

Fixed assets : 15 crores

Current assets : 5 lacs
Reserves : 15 lacs
Borrowed capital : 45 lacs

45
 MANAGEMENT OF WORKING
CAPITAL

Wo r k i n g c a p i t a l r e f e r s t o t h e f u n d s l o c k e d u p i n
materials, working progress, finished goods, receivable and cash,
e t c . s i n c e t h i s a s s e t a r e k n o w n a s c u r r en t a s s e t s , i n v e r y s i m p l e
terms, “working capital may be defined as capital invested in
current assets”

According to Hoagland, “working capital is decretive

of that capital which is the fixed. But the more common use of the
working capital is to consider it as the different between the book
value of the current assets and current liability”.

Wo r k i n g c a p i t a l p l a y s a s a n i m p o r t a n t r o l e i n a n y
o r g a n i z a t i o n . T h e m a n a g e m en t o f w o r k i n g c a p i t a l i s d o n e i n s u c h a
way so that the firm dose not faces financial crises because or the
secrecy of financial will create disturbance in the working of the
unit.

In THE PVR working capital is Rs. 5, 00,000. They

manage working capital as the monthly basis.

46
 MANAGEMENT OF FIXED CAPITAL

Management of fixed assets is very important in any

organization. Fixed assets of a company are the permanent capital
o f t h e c o m p a n y. T h e y a r e h e l p e d i n t h e p r o d u c t i o n p r o c e s s . T h e y
can be used year by year for a long period of time, they must be
checked. A large fixed asset does not mean that the firms are very
well but there must be proper use of fixed assets.

There must be proper and appropriate provision for

depreciation of on fixed assets. The financial manager is
responsible for maintaining proper management of fixed assets.
Financial manager has to take proper decision for the investment
in fixed assets.

T h e t o t a l f i x e d a s s e t s o f T H E P V R i s R s . 1 5 , 0 0 , 0 0 , 0 0 0 / - o n l y.

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 PROFIT

Over and above the other objective of a business the

basic objectives of any organization is making profit. The entire
e x i s t e n t s o f t h e b u s i n e s s d e p en d o n i t s p r o f i t a b i l i t y. P r o f i t a b i l i t y
o f a f i r m m ea n s c o n s i s t r a t i o a n d p e r c e n t a g e o f t o t a l p r o f i t e a r n e d
on an annual bases. It is always observe to be well maintaining in
every firm.
T H E P V R h a s s u c c e s s f u l l y i n e a r n i n g a p r o f i t o f 3 0 % o n l y.

ACCOUNT

THE PVR maintains its accounts double entry system

and accounting is computerized and it is given a contract to a third
party who manages whole accounting system.

48
Personnel

49
Departme
nt

50
 PERSONNEL DEPARTMENT

Introduction
R e c r u i t m en t & S e l e c t i o n
Tr a i n i n g
Personnel record
Wa g e s & S a l a r y A d m i n i s t r a t i o n
Employee Benefits
Ti m e K e e p i n g S y s t e m

51
 INTRODUCTION

T h e m a i n c o m p o n en t i a l o r g a n i z a t i o n i s t h e i r e m p l o y e e
an organization requires the services of its employees to achieve
is goals. Therefore human resources are the most evident part of
an organization.

“Personnel management is the planning, organizing,

direction, controlling of the procurement, d e v e l o p m en t ,
compensation, integration and malignance of people of the purpose
of contribution to organization, individual and social goal.”
- E D WA R D F L I P P O

Personnel management is concerned with managing

people at work. All the activity of the unit are initiated and
determined by the employees, who make up plants, institutions or
offices. All these are up productive without employees. Thus,
p e r s o n n e l m a n a g e m en t c o v e r s t h e m a n a g e m en t o f e m p l o y e e s a t a l l
level.

An organization may be manufacturing firm, a busin ess

concern, an insurance c o m p a n y, a government a g en c y, social
o r g a n i z a t i o n , h o s p i t a l a u n i v e r s i t y, a p u b l i c s c h o o l , r e l i g i o u s t r u s t
or even families. It may be small or large, simple or complex, it
needs to manage the efforts of the humans engaged in it and to
direct them towards organization missions and goals.

The internal department structure of personnel

department varies widely from one company to another; the
personnel department has to function as a medium to establish
h e a l t h y r e l a t i o n s h i p b e t w e e n t h e m a n a g e m en t a n d t h e e m p l o y e e .

52
53
 RECRUITMENT & SELECTION

RECRUITMENT is the process of attracting, potential,

qualified a competent employee with required characteristic and in
p r o p e r q u a n t i t y.

“Recruitment is the process of finding and attracting

capable applicants for employment the process begins with the
new recruit are sought and ends when their application are
submitted the result is a pool of applicants from which new
employee are selected”

In simple terms recruitment is understood as the

process of searching for obtaining applicant for job, from among
whom the right people can be selected.

R e c r u i t m en t i s t h e p r o c e s s o f s e l e c t i n g e f f i c i e n t &
trustworthy employees who are willing to apply for the job.
R e c r u i t m en t aims to develop & maintain proper manpower
resources.

There are mainly three method of recruitment are as

follows:

DIRECT METHOD
INDIRECT METHOD
T H I R D PA RT Y M E T H O D

54
 T h e r e a r e v a r i o u s s o u r c e s o f r e c r u i t m en t w h i c h a r e a s a b o v e

S o u rc e s o f re c r u i t m e n t

I n t e r n a l re c r u i t m e n t E x t e r n a l re c r u i t m e n t

Present Employee Advertisement

Employee Referrals Tr a d e / p r o f e s s i o n s
association
Formal Employee E m p l o y m en t e x c h a n g e
Previous applicant C a m p u s r e c r u i t m en t
Consultants

THE PVR recruits from internal sources for

recruitment like Formal Employee, Employee Referrals. And if it
i s n o t s e l e c t e d t h e y a r e g o i n g f o r a d v e r t i s i n g i n l o c a l n e w s p a p e r.

55
 SELECTION

The objective of selection process is to determine

whether an applicant meets the qualification for a specific job &
to choose the applicant who is most likely to perform well in job.

This information is accrued in a number of steps or

stages. It is a very complicated and it is generally based on the
nature and technology of the unit. It is concerned with securing
relevant information about an applicant like education, date of
birth, age and his qualification etc.

“Selection is the process of choosing the individual

who posses the necessary skills, ability and personality to
successfully fill sp ecific job in the organization”

“Selection is the process of picking individual from

pull of applicants with necessary qualification.”

56
Selection process

Selection is a process by which the qualified personnel

can be chosen from the application selection is process in the hand
of management to get qualify and disqualify applicant by various
m e t h o d s . I n T H E P V R s e l e c t i o n p r o c e s s i s b e i n g w o r k e d a s u n d e r.

Interview
Preliminary Selection
Final Selection

57
 TRAINING

Tr a i n i n g i s t h e a c t o f i n c r e a s i n g t h e k n o w l e d g e a n d
skill of an employee for doing a particular job; it is a corner stone
of sound management. It makes the employees and techniques of
production more effective. Apart from this, it enables employees
to develop and rise within the organization and increase their
m a r k e t v a l u e , e a r n i n g p o w e r a n d s e c u r i t y.

“ Ta n n i n g and d e v e l o p m en t refer to importing of

specific skills, abilities and knowledge and performance of
employee.”

An every institutions or organization trains their

w o r k e r a f t e r s e l e c t i o n o f t h e p e r s o n . Tr a i n i n g i s a t e c h n i q u e b y
which a management also gets information that, this employee is
right for the job or not.

THE PVR is giving training to new employees by

s e n i o r. T h e y a r e p l a n n i n g f o r g i v i n g t r a i n i n g t o e m p l o y e e i n o t h e r
branch.

58
 PERSONNEL RECORD

In personal record, compete up to date information is

maintained about employees. Every unit have record book for
employees in which record information about employee, leave,
promotion, punished men etc.

THE PVR has record book of employees. These record

b o o k s a r e a s f o l l o w.

Attendance register
Salary-wages register
Casual leave register
Bonus register

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 WAGES & SALARY

Wa g e s a n d s a l a r y i s o n e o f t h e i m p o r t a n t f u n c t i o n s f o r
organization as well as staff working in it. It is motive the person
to effective, so it is most important work.

In THE PVR hotel wages & salary is to be paid on

monthly basis. They pay salary to their employee on 7 th in every
month.

EMPLOYEE BENEFIT

In today companies gives benefits to their worker or

e m p l o y. T H E P V R h o t e l p r o v i d e s f o l l o w i n g f a c i l i t i e s .

Festival gift
Bonus
Loan
Provident Funds
Overtime
Ve h i c l e

60
 TIME KEEPING SYSTEM

Ti m e k e e p i n g s y s t e m f o r a o n e p e r s o n o r a f i r m s h o u l d
develop an effective tim e keeping system.

Each unit must have its own time keeping system.

Since time must for every company to measure the regularity of its
employee. In time keeping system the arrival and living of
employees are recorded.

THE PVR has a TWO shift of duties. The employees of

this company CAN`T enjoy one off-day in a week. Beside they can
NOT also enjoy the festival holidays.

61
 SWOT
Analysis

62
 SWOT ANALYSIS

S . W. O . T. a n a l y s i s i s a t o o f o r a u d i t i n g a n o r g a n i z a t i o n
a n d i t s e n v i r o n m en t . I t i s t h e f i r s t s t a g e o f p l a n n i n g a n d h e l p s
marketers to focus on key issue. Ones key issues have been
identify the feed in to market objective. SWOT stands for

Strength
We a k n e s s
Opportunity
Threats

S t r e n g t h a n d We a k n e s s e s a r e i n t e r n a l f a c t o r.
O p p o r t u n i t y a n d T h r e a t s a r e e x t e r n a l f a c t o r.

63
Strengths :
○ We l l m a n n e r s t a f f
○ Best location
○ Rates of food

We a k n e s s :
○ Ve h i c l e P a r k i n g
○ High way

Opportunity :
○ New HOTEL at kalawad road.

Threats :
○ RMC
○ Hotel crystal
○ Garden restaurants
○ Te m p t a t i o n

64
Future
Plan

65
 FUTURE PLAN

In 2009, THE PVR wants to establish new hotel at

k a l a w a d r o a d n ea r l o v e t e m p l e , w i t h t h e f i v e s t a r f a c i l i t i e s .

In current restaurants, they want to make one big hall

for the conference.

66
Suggestio
ns

67
 SUGGESTIONS

T h o u g h t h e w o r k e r s a r e w e l l m a n n e r, t h e y a r e a l s o
irresponsible, irregular and also indiscipline in their work so
manager of the unit has to be alert to their work and try to take
motivational action to reduce the problem with workers.

As THE PVR is not focused o advertisement of their

service. THE PVR should make more advertisement.

68
Conclusio
n

69
 CONCLUSION

I visited THE PVR at Rajkot. They have made good

work in past and achieved their great name I and today they are
m a r i n a t i n g i t v e r y e f f e c t i v e l y I t h i s w a y, w e c a n s a y t h a t f u t u r e i s
quite bright and good.

In PVR the relation between employee and employer

are very good and harmonious. I enjoyed very much with the staff
of the unit.

For better future and great success in new hotel, my all

good wishes always with PVR. I wish them for better achievement.

70
Bibliograp
hy

71
 BIBLIOGRAPHY

Marketing management : Philip Kotler

Financial Management : I M Panday

Personnel Management : C B M em o r i a

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