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I Parimala.k student of M.P.Birla Institute of Management, am conducting a survey for my research study on Customer Satisfaction towards Low Cost Indian Air Carriers . If you have travelled in any of the low cost domestic airlines , your feedback to this questionnaire would be helpful for me to analyze my research study. Also do forward it to your friends and collegues who could be prospective respondents for this research study
Age group:
18-30
31-45
45 and above
Sex
Male
Female
Education :
Occupation:
Student Housewife
Service Retired
Self employed
less than 2L
2L 5L
Above 5L
1. Which of the following Low cost Indian air Carriers have you travelled by? Air India Express GoAir Spicejet Kingfisher Red JetLite IndiGo JetConnect
2.
What do you feel about the Ticket booking process for the Low cost domestic Indian air Carriers? Very Convenient Inconvenient Convenient Very inconvenient Neutral
3.
Do you think that these low cost Indian air carriers are really low in cost? Yes No Not Always
4. How do you rate the Handling of delays and cancellations of the LCCs in India? Excellent Good Average Poor Very poor
5.
How do you rate the On Time performance(punctuality w.r.t arrival and departure) of the flights provided by LCCs in India? Excellent Good Fair Poor Very poor
6. Do you think these LCCs offer convenient Flight Schedules? Strongly agree Disagree Agree Neither agree nor disagree
Strongly Disagree
7. How satisfied are you about the CHECK IN process for the Low cost domestic air carriers ? Highly satisfied Dissatisfied Satisfied Neither satisfied nor dissatisfied
Highly Dissatisfied
8.
What do you think about the BAGGAGE HANDLING process for the LCCs in India? Excellent Good Fair Poor Very poor
9. Rate your level of satisfaction from 1 to 5 for the INFLIGHT EXPERIENCE w.r.t following attributes in the LCCs. (5 - being the highest and 1 - being the least) 5 Seating arrangement 4 4 3 2 1
Leg Spacing
Cleanliness
3 3
Medical facilities
10. Rate your level of Satisfaction w.r.t Customer Complaint Handling provided by Low cost air carriers in India. Highly Satisfied Dissatisfied Satisfied Neither Satisfied nor Dissatisfied
Highly Dissatisfied
11.
If Yes, what are the benefits offered by these Low cost airlines? Priority reservation Separate Checkin counter Free tickets after certain mileage Permission to stay in airport lounges Extra baggage allowance If others Please specify:
12.
Do you think these Low cost airlines offer Value for Money? Strongly agree Disagree Agree Neither agree nor Disagree
Strongly disagree
13.
Rate your level of satisfaction w.r.t Overall Flying Experience in the Low cost airlines. Highly Satisfied Dissatisfied Satisfied Neither Satisfied nor Dissatisfied
Highly dissatisfied
14.
Would you like to travel again in these Low cost airlines? Yes If No please state the reasons: No
15. Would you recommend others to travel in the Low Cost airlines? Definitely yes Probably No Probably yes Definitely No May or May not