LEVEL 3 WRITING PORTFOLIO

PORTFOLIO DOCUMENT 3 Formal Letter (Apology and explanation) You are the manager of Kuwait Airways baggage department. Your airline lost a customers baggage three days ago when he flew to Dubai. Mr. Al Shamry was very angry and worried. His bags have now been found in Dubai airport. Write a letter of apology to Mr. Al Shamry, explain what happened and tell him what you are going to do. Your letter should include: An appropriate apology Explanation for what happened and the delay When the bag will arrive in Kuwait and how to get it Possible compensation 1. PLAN Paragraph 1 o o Paragraph 2 o o o o Paragraph 3 o o o

2. DRAFT

YOUR ADDRESS HERE

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RECIPIENTS NAME AND ADDRESS HERE

DATE HERE

GREETING P1 WHY ARE YOU WRITING?

P2 GIVE DETAILS ABOUT WHAT HAPPENED TO THE BAG AT THE AIRPORT

P3 ACTION (WHAT YOUR COMPANY WILL DO TO SOLVE THE PROBLEM)

CLOSING

SIGN OFF SIGNATURE

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Read through your email carefully, thinking about these things. Tick the box when you have checked each one and there are no mistakes. GREETING (P1) REASON FOR WRITING (P2) DETAILS (P3) ACTION

CLOSING GRAMMAR SPELLING POLITENESS (TONE)

4. FORMATTING Follow these directions to format your email. a) Change the font of the whole text to Verdana, size 11 pt. b) Change line spacing of the whole text to 1.5. c) Change the text alignment of the paragraphs (the body of the letter) to Justified d) Go to File/Page Setup. Change page margins to 1 inch (1) top, bottom, left and right. e) Go to View/Header and Footer. Type your full name, student number and the date in the header on the right. Type Portfolio Document 3 in the footer on the left. f) Check your document again for grammar, spelling and formatting mistakes. 5. SAVING AS A DOCUMENT Follow these directions to save your memo as a Word document for your portfolio. a) Save this document as Portfolio Document 3 in My Documents.

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VOCABULARY EXERCISE
Match the word with the definintion 1. Mixup 2. Voucher 3.Airport code 4. Further 5.Delay 6.Storage 7.Compensation 8.Destination 9.baggage handler A) Late in arriving or finishing B) Person who loads and unloads luggage C)Place to put things D) Place where you are going E) Mistake in organization or in order F) Three letters that say the airport name G) Paper or ticket that gives you something. H) Money or services given for inconvenience I) More

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