ANNEXURE

QUESTIONNAIRE; Dear SIR/MADAM, I am conducting survey on AXIS BANK. I shall be very thankful to give your valuable time to me for answering my questions.

Name: _____________________________________ Add: ________________________________________ Contact no: ____________________________________

Gender

Male

Female

Income: 1 lakh 34 lakh

12 lakh

23 lakh

above 4 lakh

1:- In which age group do you belong?

(a) <25

(b) 25-40

(c) 40-55

(d) > 55

2:- Which occupation do you belong?

(a) Service

(b) Business

(c) Student

(d) Others

3:- what features/attributes, while opening an account do you expect from a bank? (A) Quick service (B) Proper Information (C) Working hours (D) Less formalities (E) Variety of Products

4:- What the people think about the Banks? (a) Necessity for protection security (b) Imposition of a burden of expenses (c) A compulsory tool for SAVING (d) Others Pls specify _______________

5:- What a respondent see in purchase of new plan from Banks? (a) Standing and goodwill of the company (b) Product range of the company (c) Advertisement being released by the company (d) Services being given by the company

6:- What kind of account do you have in Axis Bank? (a) Saving account (b) Current account (c) Fix deposit (d) NRI account (e) Others

7:- Who influenced to open an account in Axis Bank? (a) Friends and Relatives (b) Advertisements (c) Bank Employee

(d) Prospectus

8:- Your remark on products of Axis Bank? (a) Excellent (b) Good (c) Average (d) Poor

9:- In comparison to other bank how would you rate Axis Bank? (a) Excellent (b) Good (c) Average (d) Poor (e) Cant Say

10:- If given an option, which bank will you prefer to deal with as a customer? (a) Bank of Baroda (b) ICICI bank (c) Union bank of India (d) Axis bank (e) HDFC bank (f) State Bank of India

11:-In terms of saving bank account opening, which bank would you prefer? (a) Bank of Baroda (b) ICICI bank (c) Union bank of India (d) Axis bank (e) HDFC bank (f) State Bank of India

12:- What are the services you use of bank? (a) ATM cum DEBIT Cards (b) Internet banking (c) Cheque Book at par (d) Mobile banking (e) Door step banking (f) Relationship manager

13:-Which bank as per your experience provides the best customer service when you personally visit the bank? (a) Axis bank (b) HDFC bank (c) ICICI bank (d) State bank of India (e) Bank of Baroda (f) PNB 14:- Which banks ATM you use the most, for cash withdrawal? (a) Axis bank (b) HDFC bank (c) ICICI bank (d) State bank of India (e) Bank of Baroda (f) PNB

15:- If you are using Net Banking, then what are the services you use? (a) Fund Transfer same bank (b) fund Transfer other bank (c) Bill payments (d) cheque book request (e) DD/pay order payment

(f) Portfolio Management

16:- Which is the most customer friendly bank, in terms of charges, as per you? (a) Axis bank (b) HDFC bank (c) ICICI bank (d) State bank of India (e) Bank of Baroda

17:- If you have to do an investment, which bank would you consult for portfolio management? (a) Axis bank (b) HDFC bank (c) ICICI bank (d) State bank of India (e) Bank of Baroda (f) Allahabad bank

18:-According to you which bank provides, zero balance account facility to low income level group of customers (annual earning < Rs. 50000) (a) Axis bank (b) HDFC bank (c) ICICI bank (d) State bank of India (e) Bank of Baroda (f) Union Bank of India

19:- Kindly rate the below mentioned banks as per the ambience and infrastructure facilities provided to the customers? (a) Axis bank (b) HDFC bank

(c) ICICI bank (d) State bank of India (e) PNB