Questions for RT

27/5

The nature of change in IT departments

Boiling frogs Alien invaders

Continuous / incremental change

Discontinuous / Instant change CIOs dont see it coming, and they cant understand the implications when it does

CIOs can see it happening all the time, but too busy to notice

Examples:
Cloud BYOEverything Consumerization of IT Connectedness

Examples:
Speed of change three layers Big data / big analytics The clover-leaf Shamrock organization Social and crowd solutions

The problem: Expectations versus actual (effort) : IT departments

How much time/effort do you manage to put in:

Do you agree?

How would you define your organization? If Shamrock what %?

A c

B
Shamrock Organization is
an organizational structure where a core of essential executives and workers are supported by outside contractors and part-time help.

How close are you to this utopic New IT Department ?

Zero capital model (LOB metered charge back) utility pricing
IT Delivery Services

IT Services

Office of the CIO Customer Experience Manager

Enterprise Procurement

Software House

How close is this to your OCIO ?

Line of Businesses Customers ideas, needs, demands PPM

CEO CIO
SOW SLA, QA PMO

Software House

Enterprise Procurement

IT Delivery Services

Bill of materials

Infrastructure Requirements SLAs

Managed Services

Does your IT Delivery department act as as an internal Cloud Provider?

Zero capital model Line of Businesses

Can you operate as a private cloud provider for your organization? Elastic On-Demand Usage Metered Self-Service Access Saving

1. 2.

Next year Run the business Capital investment

IT Delivery Services (SW + HW)

XaaS

The money you charged for IT delivery this year

Do you have some type of IT Chargeback?

utility pricing

NO more all inclusive IT! different time & materials allocation to internal customers! Chargeback connected to actual consumption

ITs speed of change three layers

IT department up to 2013
Innovation layer

IT department after 2013

Differentiation layer

Innovation layer

Transaction layer

Differentiation layer
Transaction layer


.1 IT new IT department ?
(a IT ? (b IT ?

.2 OCIO? .3 CIO/IT , Shamrock

Transaction layer IT Delivery (a (b (c -