Elcio Rodrigues Favare

Tamanduateí St, 118. Mailbox 09616-050, Rudge Ramos, São Bernardo do Campo – SP
elciofavare@hotmail.com / http://www.linkedin.com/in/elciofavare
11-8429-1720, 11-8147-5654 (Mobile) - 30 years old

OBJECTIVES: IT – Consulting/Services/Outsourcing

Results

- Responsible for IT solutions´ design and architecture around R$24M/US$11M (2008), working with different
kinds of services, developing strategies to approach the stakeholders, assessing go-no-go, win rate and win/loss
of the deal´s pipeline.

- Designing of customized services collaborating with more than 30% of Gross Sales´ growth during the last
years, 10% in new offerings.

- Creation of the new Business Portfolio, and products´ mix, including marketing actions, dealing with partners,
distributors and manufactures.

- Setup of internal departments such as Field Services, Mission Critical Support, Consultancy Services, and
others, to support the Delivery of new offers.

Qualifications

- 12 years of experience in IT business focused on architecture, cost modeling and services implementation, like
Service Desk, Deskside Support, Managed Services, Mission Critical Solutions and Project Management for
Medium and Large companies (15.000 devices).

- 4 years as Consultancy Services Executive, managing multi-skilled teams with up to 30 professionals, and
working to build new services, gathering Software, Hardware, ITSM using ITIL, and Financial Services,
creating full solutions based on the IT as a Service model, with monthly income for the company and
accounting, financial and operational advantages for the customers.

- Responsible for the internal IT and Telecom strategy evolving technology services for more than 500
collaborators.

- Good skills on Brazilian legal regulations about taxes and labour. Experience with ISO 9001:2008 and ISO
20.000.

- Solid academic background with emphasis in Economics, Project Management and Information Technologies
such as Virtualization, Storage, Networking, Information Security, and Messaging and Collaboration.

- Available for business travels, or move throughout the country or abroad.

Education

- MBA in Information Technology applied for the New Economy

Fundação Getúlio Vargas (FGV-EBAPE), 2005

- Post-University Specialization in Economy

Universidade Estadual de Campinas (Unicamp - Instituto de Economia), 2007

- Bachelor in Information Systems

Universidade Bandeirante de São Paulo, 2004

- Electronics Technician
 Escola Técnica Estadual (ETE Jorge Street, São Caetano do Sul), 1996
Professional Certifications

- PMP – Project Management Profesional, 2008

- ITIL – Foundation Certificate in IT Service Management, 2005

- MCSE – Microsoft Certified Systems Engineer (Windows NT4, 2000, 2003), 1999

- IBM xSeries CSE - Certified Systems Expert

- Compaq/HP ASE – Accredited Systems Engineer

Languages

- Portuguese (native)

- English

- Spanish: (good reading and oral communication)

Professional Experiences

Pulsar Tecnologia em Serviços Ltda (01/1997 – 04/2009)

(~500 employees, IT services, major client IBM Brasil)

Last Function: Consultancy Services Executive

Other Functions
- Solution Architect (Outsourcing and technologies Microsoft/Servers/Networking)
- IT Manager
- IT Specialist (Project Managent & Implementation)
- Technical Maintenance Coordinator
- Electronics Technician

Customers with services in regime or implemented projects

- IBM (* working for IBM Brasil)
- Whirlpool (Brastemp/Consul/Semer)*
- Michelin*
- Brinks ePago
- Fidelity Information Services
- Odebrecht
- Marisa
- Gerdau
- Basf
- SulAmérica Seguros e Previdência*
- Pilkington
- TV Globo*
- PriceWaterhouseCoopers*
- SanofiAventis
- FIAT*
- FIESP
- Citibank
- Bridgestone-Firestone