ANITA TRIPATHI

Mobile: 09871055422 / 09871665422 anita_tripathe@yahoo.co.in E-Mail:

~ QMS & ISMS Auditor ~ Quality Assurance ~ Six Sigma ~

To join an organization that provides opportunities for growth and career enhancement to individuals who are willing to work and face challenges in the corporate world. Seeking senior level assignments in QMS and ISMS Implementation / Audit Operations, in strategizing the business direction & building the vision to meet the long term business requirements of a dynamic high growth organization. Skills Set QMS / ISO 9001:2008 / ISMS 27001:2005 / Quality Analyst / Six Sigma / Operations Experience Chronology Net4 India Limited, Noida (Since Oct06) Lead Auditor QMS & ISMS Net 4 India Limited is one of India's leading IP communications solutions companies and is publicly listed and the largest provider of data center services company in India and domain name registration in Asia Pacific. It has over 1, 50,000 unique clients and executes nearly 300 + new transactions everyday. The Companys headquarters Registered office is in New Delhi & Noida UP (India) and has business offices in Ahmadabad, Bangalore, Chennai, Cochin, Coimbatore, Mumbai, Chandigarh, Delhi, Kolkata, Hyderabad and Pune Major responsibilities handled: Conducting Internal audits for the company - ISO 9001:2008 & ISMS 27001:2005 Noteworthy Highlights - Lead Auditor Conducted ISO 9001:2008 for corporate office and 27001:2005 for 8 branches across India - Audit for the company (along with the internal Auditor) Implementation of Policies and Standards in the Organization as Per ISO 27001:2005 Clauses and Annexure Ensured adherence to standards by maintenance of appropriate requisite documentation and records. Reviewing ISO 27001:2005 and 9001:2008 Internal Audits Reports Reviewing Asset Identification & Risk Assessments for the Organizations Periodically performing Gap analysis based upon ISO 27001:2005 clauses and Annexure Assisting at the time of external audits performed within the organization for ISO 9001:2008 & 27001:2005. Conducting Management Review meeting about observations and findings Quality Assurance as per clients requirements and also maintain checklist Conducting Information Security Awareness Program at management level and user level Planning & carrying out internal process audits and to monitor trends Responsible for conducting QMS, ISMS training and Information security awareness sessions Preparing SOPs, manuals & work instructions, process material specifications, on job training procedures. Rendered new Ideas from time to time to management which helps in giving better support. Project Details Project Mission: Implemented ISO27001:2005 in System and Network & Telephony Risk Assessment done for all the branches Gap analysis done for all the departments and reviewed the process flow Noteworthy Highlights - Quality Analyst : Call Monitoring Audits (Calls & Trouble Tickets) and meeting Targets. Handling Team Giving Constructive feedback to agents (CCE & Sr. CCE) to improve their quality.

Maintaining /Sending /Consolidating Reports & Documentation Conducting sessions and Presentations for underperforming agents. Managing team on the accuracy of a Process (Achievement of Quality Benchmarks). Participate in design of monitoring formats and quality standards. Giving new Ideas which helps in giving better support.

TATA Teleservices Limited (TATA INDICOM), Delhi (Jun05 Sep06) Call Auditor Major responsibilities handled: Conducted audits that of Delhi & Rajasthan calls, Dealer Helpline, New Connections and Gold customers Audits. Maintained records CDs records & separate documentation of the same. Prepared daily MIS and gave feedbacks to CSR (Executives). Noteworthy Highlights Prepared all the documents/Reports related to Quality department. Actively participated in the audit of: o Maximum no. Of audits for the Delhi & Rajasthan agents. o New connections, Gold customers & Dealer helpline audits. Conducted training scheduled for the team members New Joinees and gave feedback to CSR for improvement. Holds the distinction of being the Best person to maintain the MIS Keeping recorded CDs records and maintain a separate document. BPL Mobile Cellular Ltd., Goa (Nov03 Jan05) Customer Care Executive Major responsibilities handled: Handled all types of customer complaints from network to billing issues. Involved in new SIM activations while checking Ticklers which are opened from the BPL galleries. Handled other activities as Docket Audits (Postpaid connection) and assigning of STD, ISD & Roaming facility. Coordinated with other BPL galleries-providing solutions. Maintained records and computer track of Itemized Bills, Address change and other quires of customers. Noteworthy Highlights Resolved all complaints from network to billing issues and conducted docket Audits (post-paid connections) on time. Closely monitored the Ticklers and ensured prompt resolution from the different BPL galleries. Extended coordination with other BPL galleries- providing solutions. Kept track of Itemized bills, address change, new SIM activation etc. Academic Credentials MBA in HR & Marketing Dual specialization (IMT Ghaziabad - 2010) with First Class. PG in M. Com. (Management) from Goa University in 2003 with First Class. B. Com. (Management) from Goa University in 2000 with First Class. 12th from Kendriya Vidyalaya School Goa in 1997. Other Credentials Attended various knowledge enhancement certifications & schedules as: o Lead Auditor Course - ISMS (ISO/IEC - 27001:2005) BSI in 2012. o Lead Auditor Course (ISO 9001: 2008) BSI in 2009. o Six Sigma in Green Belt ISI in 2008. o Diploma in Administrative Management (D.A.M) in 2001. o Computer Course from APTECH in 2001. o Typing Course 30/40 wpm in 2001. o Training in Foreign Trade (Cargo Handling by Major Ports of India) in 1999. Personal Dossier Date of Birth: 01 Address: School,
ST

October 1979 A-281, 02nd Floor (Front side), Rachna, Sector - 3, Above Little Millennium Play

Vaishali, Ghaziabad-201012.