Nikki Louise Shearer

35 Hesketh Avenue Seville Grove WA 6112 0430 858 640 nikkilouiseuk@hotmail.com D.O.B: 31st December 1986

EDUCATION 2013 Masters of Teaching (Primary) University of Western Australia 2009 Master of Arts (Hons) International Management Heriot Watt University, Edinburgh, Scotland 2005 A Levels Eastbourne, England 2003 GCSEs Eastbourne, England

EXPERIENCE Teaching o Practicum placements at two different schools one public school and one independent school Tutoring o After school Mathematics tutoring once a week at an independent school Marketing o Product placement o University project of marketing development strategy Customer Service o Marks and Spencer plc o The Good Guys Administration o Customer records management o Cash handling o Cash balancing Communication o Oral and visual presentations o Online and written skills Computer Knowledge o Microsoft Office applications o Apple Mac applications

WORK HISTORY The Good Guys, Perth June 2013 Present (Casual) Cash handling Customer service Basic banking Booking of deliveries Clerical work Administrator

The Good Guys, Perth June 2012 June 2013 (Casual)

Customer Sales Assistant

Product placement and visual merchandising Product inventory Product training Negotiated product prices with customers Sales and delivery arrangements Followed up on customer orders Communicated directly with suppliers regarding orders and deliveries

Clements Recruitment October 2011 January 2012

Corporate Resourcer

Creating online job advertisements Screening incoming job applications Phone screening potential candidates Interviewing temporary contract candidates Interviewing candidates for permanent roles Reference checking candidates Registering travellers on working holiday visas for temporary and contract work Post placement candidate care

Amalgamated Holdings Ltd September 2010 August 2011

Business Development Executive

Intelligence gathering on customers and competitors Generating leads Advising on, drafting and enforcing sales policies and processes Follow up sales activity Formal proposal and presentation management and writing Business model design Account planning and performance monitoring Proposition and campaign development Utilising marketing, information management and customer service Event planning and organisation Running events on the day

The Good Guys, Adelaide June August 2008 September 2009 September 2010

Customer Sales Assistant

Product placement and visual merchandising Product inventory Product training Negotiated product prices with customers Sales and delivery arrangements Followed up on customer orders Communicated directly with suppliers regarding orders and deliveries Top sales person in Small Appliance department

Marks and Spencer plc, England Weekends and Vacations 2003-2007

Customer Services Assistant

Customer service Processed cash, cheque and credit sales Processed refunds Dealt with customer complaints and enquires Specialised in customer bra fitting and customer ordering service

Senlac Tours, England As Required, 2003-2005

Administrative Team Member

Made arrangements between company and host families Telephone answering and message taking Payment processing in both cash and cheque Internet banking Data entry