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BFSI Vertical

Ravi Vasantraj

Mahindra Satyam & Tech Mahindra 2011

Disclaimer
This document contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. The forwardlooking statements contained herein are subject to certain risks and uncertainties that could cause actual results to differ materially from those reflected in the forward-looking statements. Mahindra Satyam and Tech Mahindra undertakes no duty to update any forward-looking statements.

Mahindra Satyam & Tech Mahindra 2011

Trends in Financial Services post crisis


OPTIMIZE Industry Focus GROW EVOLVE

IT Optimization

Operational Efficiency

Customer Centricity

Core System

Regulatory Compliance

Risk Management

Enterprise Systems

Questions asked by the Business 1. Do we know our customer? - Customer centricity, Mobility, Multi-channel, Customer analytics, Relationship pricing, Gen C new normal 2. Do we know what we are doing? - Risk Management (Analytics, Fraud detection, Security), Regulatory Compliance (Mortgage & AI Funds, Basel II, Solvency II, IFRS 3. Innovation - Can we do more with less? Operational Efficiency (Enterprise Mobility, BPO, BPM, Doc Mgt), IT Optimization (ITO, Managed services, Consolidation, Legacy-SOA, Cloud/Saas), Shared Services (Enterprise systems - Finance & Accounting, HR, Procurement)
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Payments

How do they manifest in the BFSI world


Banking Financial Services Insurance

Customer Centricity
Consumer Mobility, Analytics, Relationship Pricing, Billing & Customer Communications

Core Banking
Supply Chain Finance

Lending

Trading & Treasury


Wealth Management

Market Data Asset Mgt, Fund Admin & Custody

Life & Annuities

Cards & Payments

Property & Casualty

Risk & Compliance


AML, Asset Liability Management, Credit Risk, Market Risk (Cloud based VaR computation), Dodd Frank

Mahindra Satyam & Tech Mahindra 2011

We are back and with more!

1. Customers operational teams always rated us high.corporate was risk averse (thats changed) 2. RISE its our Innovation DNA 3. Happy home comings on the rise with Lost customers
Source: Equa Terra, 2010
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Snapshot of Mahindra Satyam BFSI


One of the Strategic Growth Verticals for Mahindra Satyam (18% of revenue) Customers include Top Financial Brands in each geography NA, Europe, MEAI & APAC 70+ active customers 4 out of top 10 retail banks 2 out of top 3 in cards

Robust Global Delivery Capability coupled with Niche Consulting (Bridge, Citisoft, BVE) Focused Approach to Knowledge & Innovation in Key Domain Areas

Mahindra Satyam & Tech Mahindra 2011

Consulting + Global IT & BPO Delivery Capability


Banking Financial Services Insurance

CONSULTING Bridge Strategy, Citisoft, BVE, Security Consulting (TechM)

INDUSTRY SPECIFIC PRODUCT ALLIANCES

GLOBAL IT SERVICES, IMS & BPO (MSat + TechM)

Mahindra Satyam & Tech Mahindra 2011

iDecisions BFSI Framework / Accelerator


Offer to Right Customers CRM Intelligence Offer through Right Channel Channel Intelligence Risk Adjusted Pricing Offer to Right Customers Risk Adjusted Performance Management Analyze Impact on Capital Requirements Regulatory Compliance Step up Compliance & Control Measures

Offer at Right Price

Profitability Intelligence

Customer Intelligence

Risk Management
Offer Right Products

Product Intelligence Innovate new Products

Campaign Intelligence

Offer in Right Time & Place

Risk Intelligence

Risk Sensitive Strategy

Analyze Impact on Enterprise Risk Opportunity to minimize Risks & Costs Customer Retention & Customer Loyalty

Customer Centric Strategy

Incremental Revenue & Profitability Business Growth Profitability & Competitive Advantage

iDecisions BFSI integrates Customer Intelligence & Risk Intelligence to provide a framework that can pro-actively manage and create value for both customer as well as the bank
Mahindra Satyam & Tech Mahindra 2011

CoE to Future Proof Mobility Strategy "Gen C" Offering Leveraging the power of M3
Mobility can be a game changer for financial services only when it is supported by real-time analytics, lighter applications & security. These four technologies have enterprise wide implications and will necessitate an Integrated & CoE Approach Our Perspective (iMACS)
Real-time Insight
Innovative Mobility Use Cases Lighter Applications Reduce Risk like SFDC from Mobile ecosystem with embedded security solutions

Capabilities in MSat Ecosystem

MSat Domain, Analytics & UXM, Mahindra Finance (rural collections), Mahindra Beehive, Telematics
CanvasM a JV between TechM & Motorola focuses on innovative VAS like Mobile Wallet, NFC

Analytics Computing power & Speed Cloud Reduce Risk f rom distributed infrastructure

Security

TechM has expertise in Unified Mobility Platform, Cloud, Security (iPolicy) and relations with MNOs

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Enabling Customer Centricity for a Global Bank Case Study

Siebel implementation Salesforce.com

Online channels for distribution (employees, brokers, partners) Mobile enablement & testing

CRM

Channels (online, mobile)


Customer Data Quality (360 view)

Relationship Pricing & Billing

Customer Analytics Campaigns & Communications

Custom tool for commercial and money market accounts Single view of customer & Relationship pricing

Customer Profitability Reporting Cross sell Reporting Relationship Mgr dashboard

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Thank you

Safe Harbor
This document contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. The forward-looking statements contained herein are subject to certain risks and uncertainties that could cause actual results to differ materially from those reflected in the forward-looking statements. Mahindra Satyam and Tech Mahindra undertake no duty to update any forward-looking statements.

Mahindra Satyam & Tech Mahindra 2011

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