Printronix P5000 Printer Error Messages

Printronix P5000 Error Messages If a fault condition occurs in the printer, the status indicator on the control panel flashes on and off, and the message display indicates the specific fault. For the operator-correctable faults, follow the suggested action in the table below. After correcting the displayed fault, press the CLEAR key to clear the error message and status indicator and resume printing. If the fault message reappears, contact your authorized service representative. If a fault is not correctable by the operator, you may try two steps to clear the fault before calling your authorized service representative: 1. Set the printer power switch to O (Off), wait 15 seconds, then turn the printer on again. Run your print job again. If the message does not appear, it was a false indication and no further attention is required. 2. If the message reappears, press the CLEAR key. If the message disappears, it was a false indication and no further attention is required. If the message reappears, call your authorized service representative at Message 8.5V PWR FAIL* Explanation Internal power failure. Action Contact authorized service representative. Call 1-800-243-3338 Contact authorized service representative. Call 1-800-243-3338 Contact authorized service representative. Call 1-800-243-3338 Contact authorized service representative. Call 1-800-243-3338 Contact authorized service representative. Call 1-800-243-3338

15V CTL FAIL*

Controller voltage failure.

23.5V CTL FAIL*

Controller voltage failure.

48V PWR FAIL*

Internal power failure. Fatal firmware error on controller board.

ACCESS NULL PTR* ACTIVATE LOST

Printer detects twinax protocol The printer reports the

communication errors. A TO D OVERUN* Fatal firmware error on controller board.

error. Contact authorized service representative. Call 1-800-243-3338 Check your printer serial interface parameter settings; if necessary, adjust them so that they match the settings of the attached host. Check printer serial port configuration setup. Ensure the baud rate and data protocol match both host and printer settings. Wait until the remote user has finished their remote management session, or press any key to disable the Printer Manger and gain control of the printer. Clear jam and reload paper. If this message recurs, contact authorized service representative. Call 1-800-243-3338 Close the platen lever.

BUFFER OVERFLOW

Host sends data after the printer buffer is full (serial interface).

BUFFER OVERRUN

Receive overrun (serial interface).

PRINTER UNDER REMOTE CONTROL

Another user is accessing the printer remotely with the remote management software utility.

CLEAR PAPER JAM

No paper motion.

CLOSE PLATEN COIL HOT

The platen lever is open.

Contact authorized One or more hammer coils are service representative. overheating. Call 1-800-243-3338 Line not active (twinax interface). Controller voltage failure. This is a standard warning message that displays while the printer is downloading software. Check cable connection. Contact authorized service representative. Call 1-800-243-3338 Do not power off the printer until downloading is complete.

15 COMM CHECK

CTL VOLT FAIL

DO NOT POWER OFF

DRVR CIR BAD*

Hammer coil count test failed.

Contact authorized service representative. Call 1-800-243-3338

EXHAUST FAN FLT (Cabinet model only)

Power off the printer and remove the paper path (see Maintenance Manual). Check that the fan cable connector is connected. Check for obstruction of vents and Sensors cannot detect current fan airway, and remove in any obstructions. Check fan circuit. for items beneath the printer blocking cabinet vents. Power back on the printer. If this message appears again, contact your authorized service representative. Call 1800-243-3338 Application software tried to perform an illegal printer Contact authorized function or service representative. damaged memory detected on Call 1-800-243-3338 board. Applications software has violated header parameters. Contact your system administrator. Check your printer serial interface parameter settings; if necessary, adjust them so that they match the settings of the attached host. Press CLEAR and then ON LINE. Contact authorized service representative. Call 1-800-243-3338 Contact authorized service representative.

FIRMWARE ERROR*

FM HEADER ERROR*

FRAMING ERROR

Serial framing error (serial interface).

GRF CHK ERROR PRESS STOP

Printer has received a nonprintable character. Electrical malfunction of one or more hammer coils. Hammer coil # failed current test

HAM. COIL OPEN HAMMER COIL BAD* #, #, #, ...etc

at power up.

Call 1-800-243-3338

HMR BANK FAN FLT

Check that fan cable is connected. Check for obstruction of vents and fan airway; remove any obstructions. Check for Sensors cannot detect current items beneath the printer in blocking cabinet vents. fan circuit. Power back on the printer. If this message appears again, contact your authorized service representative. Call 1-800-243-3338 Printer was offline more than 10 minutes, and the Intervention Required parameter is set to Send to Host. Self-test does not detect hammer coils. Host attention message Fatal firmware error on controller board. Fatal firmware error on controller board.

08 HOLD PRINT TIMEOUT

Press ON LINE to put printer in online state.

HB NOT INSTALLD*

Contact authorized service representative. Call 1-800-243-3338 The host computer or printer controller requires attention. Contact authorized service representative. Call 1-800-243-3338 Contact authorized service representative. Call 1-800-243-3338

06 HOST REQUEST

ILL EXT BUS ACC*

ILLGL OPR ACCSS*

INCOMPAT E-NET

Install a compatible NIC to the printer then reboot. If this message appears Incompatible network interface again, contact your card (NIC) is installed. authorized service representative. Call 1-800-243-3338 Sensors cannot detect current See description for HMR in BANK FAN FLT.

INTAKE FAN FAULT

fan circuit. INVALID ACTIVATE Printer detects twinax protocol The printer reports the communication errors. error. The printer reports the Printer detects twinax protocol error; host action is communication errors. required. Circuit(s) on the hammer bank Contact authorized or in the hammer bank power service representative. cable Call 1-800-243-3338 shorted to ground. Printer is out of paper. Enable poll timeout. The printer was not enabled for one minute. (Coax interface) Load paper. Check cable connection and host system.

INVALID COMMAND

LO DRV. SHORT *

LOAD PAPER ONLINE CU TIMED OUT

ONLINE 28 CU NOT ENAB

Poll timeout error. The printer was not polled for one minute. Check cable connection (Coax and host system. interface.) Link-level code test detects hardware failure. Fatal firmware error on controller board. Fatal firmware error on controller board. Fatal firmware error on controller board. Fatal firmware error on controller board. Fatal firmware error on controller board. Fatal firmware error on Contact authorized service representative. Call 1-800-243-3338 Contact authorized service representative. Call 1-800-243-3338 Contact authorized service representative. Call 1-800-243-3338 Contact authorized service representative. Call 1-800-243-3338 Contact authorized service representative. Call 1-800-243-3338 Contact authorized service representative. Call 1-800-243-3338 Contact authorized

ONLINE 8344 FAILED*

PAP BAD TABLE*

PAP BSY TOO LNG*

PAP FIFO OVERFL*

PAP FIFO UNDRFL*

PAP ILLGL ST* PAP INCMPL ENER*

controller board. PAP INVLD CMD* Fatal firmware error on controller board. Fatal firmware error on controller board. Fatal firmware error on controller board. Fatal firmware error on controller board. Fatal firmware error on controller board. A timeout message is sent to the host if no paper motion has occurred for 10 minutes after CLEAR was pressed to clear the jam fault.

service representative. Call 1-800-243-3338 Contact authorized service representative. Call 1-800-243-3338 Contact authorized service representative. Call 1-800-243-3338 Contact authorized service representative. Call 1-800-243-3338 Contact authorized service representative. Call 1-800-243-3338 Contact authorized service representative. Call 1-800-243-3338

PAP INVLD PARM*

PAP NOT SCHED*

PAP NT AT SPEED*

PAP UNEXP INT*

32 PAPER JAM TIMEOUT

Clear paper jam and reload paper.

31 PAPER OUT TIMEOUT

A timeout message is sent to the host if paper is not loaded 10 minutes after CLEAR was Load paper. pressed to clear the paper out fault. Platen lever has been open for Close platen lever. at least one minute. Fatal firmware error on controller board. Platen Invalid Command. Fatal firmware error on controller board. Platen Invalid Parameter. Contact authorized service representative. Call 1-800-243-3338 Contact authorized service representative. Call 1-800-243-3338

33 PLATEN OPEN TIMEOUT

PLAT INV CMD*

PLAT INV PARM*

PLAT INV STATE*

Fatal firmware error on controller board. Platen Invalid State. Status message: printer is in low energy idle state, all fans and higher voltages are off, only +5Vdc logic circuits are active.

Contact authorized service representative. Call 1-800-243-3338

POWER SAVER MODE

No action is required.

PRINTER HOT

Controller board sensors report high temperatures on the board.

Check printer environment. If hot or dusty, relocate printer. Contact your authorized service representative if this occurs frequently. Call 1-800-243-3338 Replace power supply board. Contact authorized service representative. Call 1-800-243-3338 Contact authorized service representative. Call 1-800-243-3338

PWR SUPP VOLT *

Power supply failed.

RIB INVLD STATE*

Ribbon Invalid State.

RIBBON DRIVE

The controller board does not detect a ribbon drive motor.

34 RIBBON STALL TIMEOUT

In the CT emulation with a coax interface, the ribbon has not moved for 10 minutes after CLEAR was Reload the ribbon. pressed to clear the ribbon drive fault. Replace ribbon or press The RibbonMinder program is CLEAR for two additional warning that the amount of ink minutes of printing before in the ribbon has reached 0%. the fault displays again. Cycle power. Run the print job again. If the message appears, download the emulation software again. If the message appears again,

RIBBON INK OUT CHANGE RIBBON

RIB INVLD CMD*

Ribbon Invalid Command. Firmware error on the controller board.

contact your authorized service representative. Call 1-800-243-3338 SCS COMMAND ERROR* Printer received undefined control character. Security code of PAL on controller board does not match code of firmware on the controller board. Application software has violated structured data field parameters. Fatal firmware error on controller board. Fatal firmware error on controller board. Contact your system administrator.

SECURITY CODE VIOLATION*

Contact authorized service representative. Call 1-800-243-3338

SF ERROR

Contact your system administrator. Contact authorized service representative. Call 1-800-243-3338 Contact authorized service representative. Call 1-800-243-3338 Check for obstruction to shuttle, a twisted ribbon, or platen lever closed too tightly. If fault source is not apparent, contact your authorized service representative. Call 1-800-243-3338

SHUTL INV CMD*

SHUTL INV PARM*

SHUTTLE JAM

No shuttle movement or shuttle moving at wrong speed.

SOFTWARE ERROR

Application software tried to perform illegal printer function, Contact authorized or service representative. damaged logic circuits found Call 1-800-243-3338 on controller board. Fatal firmware error on controller board. Stacker is not functioning correctly. Contact authorized service representative. Call 1-800-243-3338 Check for obstructions in the stacker area. If fault

STACK OVERFLOW* STACKER FAULT

persists, contact your authorized service representative. Call 1-800-243-3338 STACKER FULL Power stacker is full of paper. Remove paper.

STACKER JAM

1. Open the cabinet rear door and check for obstructions preventing This message is triggered if elevator movement. there is paper inside the throat Remove any of the obstructions. stacker elevator, but the 2. Run the print job again. elevator is If the message appears not moving. again, contact your authorized service representative. Call 1-800-243-3338 Fatal firmware error on controller board. Fatal firmware error on controller board. Fatal firmware error on controller board. Contact authorized service representative. Call 1-800-243-3338 Contact authorized service representative. Call 1-800-243-3338 Contact authorized service representative. Call 1-800-243-3338 Cycle power to see if the message clears, if not, contact your authorized service representative. Call 1-800-243-3338

TCB CORRUPTED*

UNDEF INTERRUPT* UNDFNED OPCODE*

UP DRV. SHORT*

Hammer drive circuits on the boards shorted to ground.