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How to Collect Online Logs from SuSe Linux Enterprise Server 11 64 Bit SP2 HP x86 Hardware

To collect online logs from SUSE Linux Enterprise Server 11 64 Bit SP2 which is installed on HP x86 Hardware, Primary Pre-requisite is PSP Installation on HP Hardware. Then Collect the online logs through cfg2html Linux log collection tool. To check whether PSP is installed on the Server, Open the Server GUI Console, and then type https://localhost:2381 Enter the credentials Username root, Password .

If PSP is installed and working fine, then you will get like this.

If PSP is not installed then follow the steps to install PSP on SLES 11 SP2 64 Bit. Take Downtime of about 3-4 hrs approximately for the activity.
Note: PSP Installation and System Management Home Page Information list will work only on Discrete Machines not on Virtual Machines.

Go to the link which is provided below to download the PSP tar file.

Proliant Support Pack for SUSE LINUX Enterprise Server 11 (x86_64): -dd69b59033fe4519b313c499b1&prodNameId=4142792&swEnvOID=4049&swLang=8&taskId=135&mode=4&idx=1

After you download the tar file, copy the tar file (about 136 MB) to SLES 11 64 Bit SP2 Machine (HP x86 Discrete Server). Before installing the PSP, check the pre-requisites listed below. Pre-requisites:
IMPORTANT: Before deploying software updates on a target system, be sure that a recent backup of the target system is available in the event the deployment procedure fails.

SLES 11 64 Bit - SP2 Operating System Pre-requisites:

Confirm the rpms installed with rpm q xxxxxxx command. espb-box6:~ # rpm -q glibc glibc-2.11.3-17.31.1 espb-box6:~ # rpm -q gawk gawk-3.1.8-2.6.1 espb-box6:~ # rpm -q sed sed-4.1.5-85.22 espb-box6:~ # rpm -q pciutils pciutils-3.0.1-2.29.1 espb-box6:~ # rpm -q rpm

rpm- espb-box6:~ # rpm -q tcl tcl-8.5.5-2.81 espb-box6:~ # rpm -q expect expect- espb-box6:~ # rpm -q gcc gcc-4.3-62.198 espb-box6:~ # rpm -q cpp cpp-4.3-62.198 espb-box6:~ # rpm -q glibc-* glibc-2.11.3-17.31.1 espb-box6:~ # rpm -q binutils binutils-2.21.1-0.7.25 espb-box6:~ # rpm -q glibc-devel glibc-devel-2.11.3-17.31.1 If the below rpms are not installed in SLES then install the rpms with repository. Copy the SLES 11 64 Bit SP2 ISO Image to /var directory For installing net-snmp and perl-SNMP, we need to create repository Create repository using zypper for SLES 11 64 Bit SP2 iso image

zypper ar -c -n 'SLES11-sp2' -t yast2 iso:/?iso=/var/SLES-11-SP2-DVD-x86_64-GM-DVD1.iso

rpm -ivh net-snmp- rpm -ivh perl-5.10.0-64.55.1.x86_64.rpm rpm -ivh perl-SNMP- Then check for the rpms installed. espb-box6:~#rpm -q glib* glib-1.2.10-15.i386 or later espb-box6:~#rpm -q compat-libstdc* compat-libstdc++-296-2.96-132.7.2.i386 or later espb-box6:~#rpm -q libstdc* libstdc++33-32bit-3.3.3-11.9 or later espb-box6:~#rpm -q perl-SNMP* perl-SNMP- or later espb-box6:~#rpm -q net-snmp* net-snmp- or later espb-box6:~#rpm -q libnl libnlxxxxxxxxxxxxxxx The command interpreter (shell) /bin/bash must be installed. For auto-run capabilities, the system must be running X with a window manager and an installed browser.

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Once all the pre-requisites are checked from the Operating System, then proceed to install PSP. Copy the downloaded file PSP-9.10.sles11.x86_64.en.tar.gz to SuSe Linux Operating System. For Example: Use WinScp and copy the PSP file to /var directory. espb-box6:~#cd /var espb-box6: var#ls xxxxxx xxxxxx xxxxxx PSP-9.10.sles11.x86_64.en.tar.gz xxxxxx xxxxxx espb-box6: var# Then create a directory and move the file to that directory. For example: espb-box6: var#mkdir psp espb-box6: var#mv PSP-9.10.sles11.x86_64.en.tar.gz psp

Then extract the file. espb-box6: var#cd /var/psp espb-box6: psp#pwd /var/psp espb-box6: psp#ls espb-box6: psp# PSP-9.10.sles11.x86_64.en.tar.gz espb-box6: psp# espb-box6: psp#tar -xvf PSP-9.10.sles11.x86_64.en.tar.gz espb-box6: psp# espb-box6: psp#xxx xxxxxxxxx xxxxxxx xxxxxxxx hpsum hpsum.ico hpsum.ini hpsum_installation_options_help_ja.htm hpsum_configure_repository_help_en.htm hpsum.png hpsum_srvdiscovery typographic-conventions-sect_ja.htm Strings_ja.qm

m136849_ja.htm xxxxxxxxxxxxxxxxxxxx xxxxxxxx xxxxxxxxxx espb-box6: psp# Install hp-snmp-agents from the PSP espb-box6: psp#pwd /var/psp espb-box6: psp#rpm -ivh hp-snmp-agents- espb-box6: psp# Make sure runlevel is 5 espb-box6: psp#runlevel N5 espb-box6: psp#who -r run - level 5 2013 - 09 - 03 17:22 Then execute the command like below: espb-box6: psp# espb-box6: psp#./hpsum espb-box6: psp# Then Follow the Snapshots as below:

It will open a GUI Window HP Smart Update Manager.

Select Next and proceed to the next window.

Check the Default checkbox only.

Click on configure components to see what are all to be configured. Here just cancel it, we will configure after PSP installation.

Click Repository Contents to see how many packages are going to be installed.

Close it and click Next. You can see the action performing.

Once it is finished, click on Enter Credentials. Now the localhost will be Yellow Colour.

Enter Username root. Enter the root password and say OK.

If you give correct credentials the localhost checkbox will turn Green. Then Click on Next. It will start Discover.

Once discover completes successfully it will show you the result.

Then Click Next, if all the pre-requisite rpms installed it will start build the RPMs. If any pre-requisite rpm is not installed it will throw you the failed dependencies like below.

So, solve the dependencies which are required. Then Click next.

If the required pre-requisites are installed properly we will get the Green Signal to proceed. Then Select Install Button.

All things are fine, it will start build the RPMs.

Here you can see Source RPM Build Failed. No need to worry on this. This is Because of some rpms which are not required for this Installation also selected.

Click on Select Bundles.

You can see the failed rpms. Uncheck the box wherever the Build failed is showing.

Uncheck all the failed rpms one by one.

Once All the Failed rpms are unchecked and you see green signal then click on OK. We resolved the Source RPM Build.

Now it is ready to update. Click on Select Components to see the packages to be installed.

It will show you list of packages ready to install.

Click on OK. Then click on Install Button to install the packages. You can see the Installation going on.

Once the PSP is installed successfully we will get a page like this.

Click on view log to see the individual package status.

Then click on Reboot Now Button to finish the PSP installation.

After Reboot, open the Firefox browser from the server console, and type https://localhost:2381 We will get System Management Home Page like this, missing some information. Until we configure the SNMP the System Management Home Page (SMH page) will be like below with partial information. In this stage if you collect online logs, it will not give the complete information about the hardware failure or system Health.

The Procedure to Configure SNMP to get the SMH Page information completely and to collect online logs from SLES 64 Bit SP2.
Step 1: Run the below command espb-box6:~# /sbin/hpsnmpconfig This configuration script will configure SNMP to integrate with the HP SIM and the HP System Management Homepage by editing the snmpd.conf file. The HP-SNMP-Agents can also exist in a more secure SNMP environment (e.g. VACM) that you have previously configured. See the Hp-snmp-agents (4) man page for specific details on how to configure the VACM entries in the snmpd.conf' file. You may press <ctrl+c> now to exit now if needed. Do you wish to use an existing snmpd.conf (y/n) (Blank is n): n You will now be asked a series of SNMP configuration questions. How you answer these questions will affect the way SNMP behaves. Configuring SNMP could have Security implications on your system. If you are not sure how to answer a question, you can abort by pressing <Ctrl-c> and no changes will be made to your SNMP configuration. Enter the local host SNMP Read/Write community string (One word, required, no default): public

Re-enter the same input to confirm: public ACCEPTED: inputs match! Enter local host SNMP Read Only community string (One word, Blank to skip): public Re-enter the same input to confirm: public ACCEPTED: inputs match! Enter Read/Write Authorized Management Station IP or DNS name (Blank to skip): (if IRS configured in Site then give IRS Server IP Address) Enter SNMP Read/Write community string for Management Station "" (One word, required, no default): public Re-enter the same input to confirm: public ACCEPTED: inputs match! Enter Read Only Authorized Management Station IP or DNS name (Blank to skip): (if IRS configured in Site then give IRS Server IP Address) Enter SNMP Read Only community string for Management Station "" (One word, required, no default): public Re-enter the same input to confirm: public ACCEPTED: inputs match! Enter default SNMP trap community string (One word; Blank to skip): public Enter SNMP trap destination IP or DNS name (One word; Blank to skip): (if IRS configured in Site then give IRS Server IP Address) Enter trap community string for trap destination "" (One word; Blank to skip): public Enter system contact information (Name, phone, room, etc; Blank to skip): Linux Team Enter system location information

(Building, room, etc; Blank to skip): Bangalore ============================================================================== NOTE: New snmpd.conf entries were added to the top of /etc/snmp/snmpd.conf ============================================================================== Snmpd is started

Once this is configured, restart below services

Like below: espb-box6:~#service hp-health restart espb-box6:~#service hpsmhd restart espb-box6:~#service snmpd restart Then make sure the above 3 services are running across reboot also. Execute the commands like this espb-box6:~#chkconfig hp-health on espb-box6:~#chkconfig hpsmhd on espb-box6:~#chkconfig snmpd on.

Then open the Firefox browser and type https://localhost:2381 Enter the credentials Username root, Password .

We will get the SMH page with complete information like below.

Once we get the SMH page successfully showing Hardware and Operating System Information, then we can start collecting the Online log fr the SLES 11 64 Bit SP2. Procedure to collect the online logs from the SLES 11 64 Bit SP2. Get the cfg2html file. This is the script to collect online logs. cfg2html file, available from HP Engineers. Download the cfg2html file, and then follow the steps to collect online logs. Copy the cfg2html file to the System where you want to collect online logs. Example: Copy the file to some location through winscp espb-box6:~#cd /var/yp espb-box6:~#pwd /var/yp espb-box6:~#ls -l -rw-r--r--. cfg2html-linux124HP

Then change the script permission as executable file.

espb-box6:~#chmod u+x cfg2html-linux124HP espb-box6:~#ls l -rwxr--r--. cfg2html-linux124HP espb-box6:~# Then execute the script as below espb-box6:~#./cfg2html-linux124HP

It will take some time to collect the logs. Once log collection process completed, the log will be saved in the name of hostname.tar

Example: If the SLES 11 64 Bit SP2 system Hostname is espb-box6, then the log file name is espb-box6.tar Save this log to your desktop and send it to HP with Case ID mentioned in Subject Line. HP will analyze the logs and they may give the recommendations as per the SLA. This is the procedure to collect the online logs from SLES 11 64 Bit SP2.


Senthil kumar.R Ph: +91 9945566008 Note: Xavy, Krishna and Vamsi Help is Appreciated.