Candidate Name: Christopher Cameron Candidate #: Centre #: School: Mona High School Teacher: Ms Coke Territory: Jamaica

Year: 2011-2012

Name/Title Page Title of Project 1 Aim of this assessment2 Functions of the Human Resource office3 Correspondence...4 Methodology...5 Questionnaire..6 Schedule of Activities.7 Regulations and Policies.8 Report.9 Business Form10 Impact of Office Equipment..11 Bibliography..12

Title of Project
What are the functions and responsibilities of the Human Resource Office (HRO) in an organization and its impact on other department?

The Aims of this Assessment

1. To find out the functions of the Human Resource Office at National Commercial Bank. 2. To find out the impact of the Human Resource Office at National Commercial Bank on other departments of the organization.

Functions of the Human Resource Office at National Commercial Bank

Two (2) functions of the Human Resource Office are to: 1. Recruit new person for an available vacancy in a business

2. Ensure that the welfare of employees working condition not only meets legal requirements but are conductive to encouraging employees to work at best standard.

Correspondence
Burnside Hill Red Hills P.O St. Andrew February 16, 2011 The Manager The Human Resource Department National Commercial Bank Kingston 5 Dear sir/madam: I am writing this letter requesting permission to conduct a research on your firm, in order to complete my school base assessment (S.B.A), so that I can receive a satisfactory grade in the Caribbean Secondary Education Certificate (CSEC) examinations. I will be sitting the office administration exam in June, 2012, which requires me to complete a school based assessment on a topic of my choice. The topic of my research is The importance of the in Human Resource Department in a business. My wish is to issue questionnaires, interview employees and observe them at work in the bank. All information that is received at National Commercial Bank will be kept confidential. You may contact me at 1876-488-9487. Thank you for your consideration. Yours sincerely, _______________ Christopher Cameron Fifth form student

Methodology
In order for this project to be completed the questionnaire, interview and observation methods were used to collect data. Questionnaire Thirty questionnaires were handed out, and ten (10) days was given to each person to complete the questionnaire, ensuring that each person received sufficient time to complete it. This method was used because the questionnaire is more time efficient because respondents can complete the questions in their own time. Also more information will be obtained from the questionnaires because respondents tend to be nervous in interviews. Interview The interview will take 10-15 minutes and the total amount of questions that will is five (5). This method was used because it gives immediate feedback and more in-depth information will be collected. Observation Observation helps to validate information collected by means of the questionnaires or interview. In order to provide authentic information on the use of equipments, the other means of data collection will would not be appropriate. NB The researcher began to collect data for this project on February 18, 2011 and continued for four weeks. The method of collecting data was random, which means that the persons were not chosen specifically for the questionnaires.

The five (5) questions that are in the questionnaire asked of the personnel of the firm selected for the project
1. Are employees benefits awarded? 2. How do you decide if an applicant is worthy of getting an available vacancy in the business? 3. For what reasons do you interact with other departments? 4. Which departments are you constantly liaising with? 5. What are the necessary precautions used in relation to staff welfare?

Schedule of Activities

Dates March 15,2011 March 21,2011

March 25, 2011

Activities Wrote letter to the head of department of the Human Resource office. Made a date for a meeting with the head of department of the human resource office. Went to National Commercial Bank to have a meeting with the head of department, hand out questionnaires(they were given 10 days to complete the questionnaires) and also interview some of the employees working in the human resource office. Returned to National Commercial Bank to collect the questionnaires.

Comments Went smoothly It went well but the researcher had to wait for a long time. It went smoothly. The researcher only got to interview 3 employees of the human resource office.

April 6, 2011

It went well, there were no delays.

Regulations and Policies governing National Commercial Bank

Legislation No eating or drinking is allowed inside the office. Staff rules The office should be kept clean and organized, showing professionalism. Safety and health There should be no smoking inside the office. How were you aware A list of rules was placed on the wall above the receptionist.

Report

A business form used at National Commercial Bank

The Impact of Office Equipments used at National Commercial Bank

Date March 14, 2011 March 24, 2011 Equipment used Computer Printer/scanner Purpose of Equipment Used to store, edit or send document information. Used to print documents from the computer or scan documents unto the computer. Used to keep in contact with clients or other branches. Used to send documents to other departments or branches. Suitability for Tasks It is very appropriate for the task This is appropriate for the task it is used for. It is correct for the task it is used for. It is appropriate for the task.

March 28, 2011 April 30, 2011

Telephone Fax Machine

Name A. Smith B. Allen D. Charles E. Black M. Jackson

Date 18/02/11 18/02/11 21/02/11 21/02/11 22/02/11

Place NCB NCB NCB NCB NCB

Job Title Teller Security Teller Teller Customer Service Representative

Whitcomb, Alan. Office Administration for Csec, 2000, Heinemann, 1st edition, pg 13