GIPZY MYLET I.

CAGUIA
250B Compassvale St 03-67 SINGAPORE 542250 Contact no. +6583217143 e-mail add: gipzycaguia@yahoo.com FIN G5266411Q

______________________________________________________________________________________ OBJECTIVES To have a feel of the rigors of the workplace and apply what was learned in business management. To gain insights and some technical experiences in the office. ______________________________________________________________________________________ SUMMARY OF QUALIFICATIONS Business Management programs which are individualized and goal oriented, and included the applicants of various types of techniques and procedures. Experienced on-the-job training at a certain company which allows to improve competitiveness in the labor market, communicate and actively interact intelligently with co-workers and superiors with such respect and obedience, and observing ethic in the workplace. Handled all back-office management functions, including employee relations and accounting. Oversaw client relations, order processing and routine upkeep of the business. Coordinated efforts between customer needs and group personnel. Designed all market research analysis and projects for our client. Delegated suggestions and duties to other team members. Presented market research results to client with suggestions of implementation Highly competent with Windows, MS Office, DOS, Excel, Microsoft FrontPage, Word, WordPerfect. ______________________________________________________________________________________ EDUCATIONAL BACKGROUND Bachelors Degree in Business Administration Major in Business Management De La Salle University Dasmarinas Dasmarinas, Cavite ______________________________________________________________________________________ ON-THE-JOB-TRAINEE Cashiers Assistant Department of Finance Roxas Blvd., Pasay City ______________________________________________________________________________________ ORGANIZATIONS / SEMINARS / CERTIFICATE Certificate in Basic Concepts & Principles Singapore College of Insurance March 12, 2012 Certificate in Personal General Insurance Singapore College of Insurance March 8, 2012

English Proficiency Program De La Salle University-Dasmarinas March 1-4, 2006 Competent Leadrship Through Effective Communication De La Salle University-Dasmarinas December 5, 2001 ______________________________________________________________________________________ SKILLS Computer Literate *Microsoft word *Microsoft excel Good Communication Skill _____________________________________________________________________________________ PERSONAL DATA Maiden Name: Gipzy Mylet O. Ilagan Status: Married Birth Date: April 27, 1984 Birth Place: Quezon City Religion: Roman Catholic Height: 55 Weight: 110 lbs Spouse: Glenn C. Caguia Child: Elyzha Ashley I. Caguia _____________________________________________________________________________________ JOB EXPERIENCE CUSTOMER SERVICE OFFICER (STARHUB PTE LTD. Telecom) December 17, 2012 Present Serves customers by providing product and service information; resolving product and service problems. ESSENTIAL FUNCTIONS: 1.Opens customer accounts by recording account information. 2.Maintains customer records by updating account information. 3.Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. CUSTOMER SERVICE EXECUTIVE (TELEMARKETER) (DBS/POSB BANK MSIG Insurance) March 20, 2012-October 24, 2012 Solicits orders for merchandise or services by telephoning customers. ESSENTIAL FUNCTIONS: 1.Calls prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies. 2.Influences customers to buy services and insurance by following a prepared sales talk to give service and product information and price quotations. 3.Completes orders by recording names, addresses, and purchases; referring orders for filling. 4.Secures information by completing data base backups.

CUSTOMER SERVICE REPRESENTATIVE (TELETECH INC-Bacoor-TELSTRA) May 25, 2008 - May 25, 2011 Overall responsibility of the position is email and phone calls; analyze and answer general questions regarding sales quotes and billing statements. ESSENTIAL FUNCTIONS: 1. Process mail and ship packages upon request. 2. Perform routine queue related tasks, i.e. process orders 3. Call inquiries regarding address verification and package confirmation. 4. Upsell products and packages. TECHNICAL SUPPORT REPRESENTATIVE (SYKES, INC. KODAK) October 13, 2007 January 5, 2008) JOB SUMMARY: Technical Support jobs provide technical support and troubleshooting to customers for cameras, scanner and printers product. ESSENTIAL FUNCTIONS: 1. Advise customers on product features. 2. Answer phone calls and assist customer inquiries regarding their complaints and concerns with the product. 3. Explain how to use equipment and solve any equipment problems. BILLING ASSISTANT (The Orchard Golf and Country Club) Dec 3, 2006 - October 3, 2007 JOB SUMMARY: Compile data, compute fees and charges, and prepare statements for billing purposes for the member of the Club. ESSENTIAL FUNCTIONS: 1. Duties include computing costs and calculating rates for monthly dues and late payment charges. 2. Answer phone calls and assist members inquiries regarding their complaints and concerns in their accounts. 3. Compute & summarize credit card commission (daily credit card transactions). 4. Reconciliation of POD submitted by the courier and prepare status of deliviries of statement of accounts. FACULTY EVALUATOR (De La Salle University-Dasmarias) Oct 4, 2006- November 30, 2006 JOB SUMMARY: Provide on-site observation, issue progress reports of professor being evaluated, and monitor all teachings to ensure quality education of the University in accordance with specifications and factors incorporated in the class. ESSENTIAL FUNCTIONS: 1. Operates on-site to make daily field/class observations and report on progress. 2. Monitors class performance, reviews and evaluates feedbacks. 3. Makes frequent inspections, checking specifications and quality of performance. 5. Monitors tallies, computations and comments and oversees any necessary modifications or corrections.