NAME: MOHAMMED S ABDULLAH DATE OF BIRTH: JULY 19, 1985 NATIONALITY: IRAQI MARITAL STATUS: SINGLE

REFERENCES:
E-MAIL: KQ-KQ@HOTMAIL.COM

MOBILE #: 99105003

EDUCATION BACHELOR OF BUSINESS ADMINISTRATION (UN graduated) 4th year

CENTRAL UNIVERSITY Kuwait Arab British Open University

Extensively experienced and goal-oriented Controller and Customer care with a demonstrated record of accomplishment of leading the preparation and analysis of financial reports to summarize and forecast financial position. Proven expertise in driving efficiency and productivity through evaluation of financial management systems and implementation of process improvements. Talented leader directing highly skilled Primer sales teams to support achievement of overall corporate goals and objectives

Computer skills
Fully experienced in the following Windows ( 98, XP, Vista, 7 and 8 ) Microsoft Office Package (Word, Excel, PowerPoint) Internet Exploring Apple IOS, Android

Leadership skills:
Improving the work increase the brotherhood feeling between the team Make the team feels as family .changes the team mind and develop them improving the work Giving the advice and be a consultant for my team. Remove barriers .Cleve ring my hand when my team do the right things & smiling to them with simple advice when do the mistakes.

Other Skills and Qualifications:

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multitasking

CAREER EXPERIENCE
Sales representative / Senior Sales man (Virgin Megastore Marina mall 2006 - 2008)

Contacting new and existing customers to discuss their needs and to explain how these needs could be met by specific products and services. Answering customers' questions about products, prices, availability and product uses. Emphasizing product features based on analyses of customers' needs, and on technical knowledge of product capabilities and limitations. Negotiating prices and terms of sales and service agreements. Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale. Review operational records and reports to project sales and determine profitability. Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations. Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications. Represent company at trade association meetings to promote products. Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs. Visit franchised dealers to stimulate interest in establishment or expansion of leasing programs. Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase. Direct clerical staff to keep records of export correspondence, bid requests, and credit collections, and to maintain current information on tariffs, licenses, and restrictions Direct and indirect decision maker of the new procedures and policies. Adjusts content of sales presentations by studying the type of sales outlet or trade factor. Focuses sales efforts by studying existing and potential volume of dealers. Submits orders by referring to price lists and product literature.

 Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc. Recommends changes in products, service, and policy by evaluating results and competitive developments.

Primer cashier / Customer Care supervisor (Virgin Megastore 2008 / 2011)

Directed financial Primer cashier functions including development of monthly/quarterly financial statements, financial forecasts, and budgets. Oversee general accounting functions, including AR/AP, account reconciliation, and cash management. Administer all financial management systems, evaluating and integrating new applications. Develop highly skilled accounting and financial management team to achieve established objectives. Interact with the Board of Directors and President concerning financial forecasts and reports. Spearheaded implementation of showroom that improved tracking reducing operating expenses Strategically restructured financial reporting processes in accordance with organizational changes. Served as key leader cashier in effectively managing 15% annual revenue growth. Monitoring the Customer service quality level Maintain and insure to provide the best services by Me/my staff Dealing with different types of people from different backgrounds Maintain having a Long term relationship between us as an organization and our customers Resolve customer complaints regarding sales and service. Following up with customers orders / special requests and insuring to update them about the availability. Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses. Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.

Assistant Controller

Prepared financial reports, developed budgets, and performed variance analysis in accordance with business plan. Compiled periodic financial reporting packages for senior management. Carried out internal audits to ensure regulatory compliance and operational efficiency/accuracy. Built and led teams in carrying out special projects. Reduced monthly closing cycle by three days with identification and recommendation of enhanced closing procedures. Awarded as employee of the year for 2007/2009/2011 in recognition of outstanding performance.

Customer Care representative/Quality Controller (Fasttelco 2011 / 2013)

Active listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Service Orientation actively looking for ways to help people. Oral Comprehension, the ability to listen to and understand information and ideas presented through spoken words and sentences. Customer and Personal Service, Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical, Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. Attracting potential customers by answering product and service questions; suggesting information about other products and services. Opening customer accounts by recording account information. Maintain customer records by updating account information. Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintaining financial accounts by processing customer adjustments. Recommending potential products or services to management by collecting customer information and analyzing customer needs.

 Preparing product or service reports by collecting and analyzing customer information. Contributing to team effort by accomplishing related results as needed.