INFORMAL LETTER OF DESCRIPTION: Dear Steve, I just had to write to tell you about a strange experience I had the

other night while I was walking home along Baxters Lane. It was quite late and there was no one else about. I was nearing the end of the lane, when suddenly I began to feel uneasy, as if I was being followed. Then, I heard the sound of heavy breathing behind me. As you can imagine, I was terrified! I turned, and to my surprise there was a dog behind me. At first, I thought the dog was a wolf. It was large, black and white and had strange piercing green eyes. My heart started beating quickly and I felt I was in danger. I started walking faster. When I got to the end of the street and looked back, the dog was nowhere to be seen. Anyway, I wanted to share this story with you because I remember you told me about a similar experience you had on Baxters Lane. Write back and tell me what you think! Best wishes, Phil

INFORMAL LETTER: ASKING FOR INFORMATION The course finishes on Friday 18 th, but Im not flying back until the Sunday evening. Could I come and see you then? Do let me know if we can arrange something. There are a couple of other things. The flight in doesn't arrive until 11 in the evening. Are there any buses into the city centre that late? If so, could you find out how much they cost and how long they take? The other thing is that I need to know what the weather will be like, so I can bring the right sort of clothes. I don't want to arrive with all the wrong things! Anyway, I do hope we can meet up - it'd be great to see you again. Yours, Sandy INFORMAL LETTER: ASKING FOR INFORMATION Dear Juan, I'm planning to visit Madrid in June for ten days. I was wondering if you could send me some information concerning the Saman Hotel. I'd like to know how many rooms the hotel has and what category it is. Would you also find out what the price for a single room is and what is included in that price? Lastly, could you tell me what services the hotel provides for its guests? I'd be grateful if you could get this information for me Thanks for your help. Love, INFORMAL LETTER : ASKING FOR INFORMATION Dear Sir/ Madam, There are a few things I need to know about your Dance-Aerobics classes. Firstly, what time are the classes held each day? Id like to take evening classes, if possible. I also think its a good idea to keep classes small. I prefer classes with fewer than fifteen people. I was in a really big aerobics class once, and it was too crowded. Dont you just hate that? I think aerobics classes are great fun. I like sweating and jumping around as the heavy beat of the music pounds in my body. Its the greatest, dont you think? Im looking forward to your reply. Please send it soon as Im eager to begin the classes. Thanks. Yours, Rita Simmons

INFORMAL LETTER : GIVING FOR INFORMATION Dear John, It was great to get your letter last week, especially since we haven t been in touch for so long. I was delighted to hear that youve had a promotion and are doing so well. You also mentioned the book fair in your letter, which will be held in Bath next month. Id like you to know that youd be more than welcome to stay with us during your visit but Ill fully understand if you choose to stay in a hotel especially since we live so far from the exhibition centre. I can suggest several reasonably priced hotels such as The Belvington, The Palace and The George Hotel, all of which are a stone's throw from where the book fair will be held in the centre of Bath. Alternatively, if you're happy to pay more, Crescent is a wonderfully exclusive hotel which offers a huge range of facilities. As you probably know, the city of Bath is renowned for being a beautiful spa town and I would recommend a visit to the Roman baths. The town itself is very pretty and there are lots of quaint tea shops and old-fashioned pubs. If time allows, we would love to show you the surrounding countryside which stretches for miles across the Cotswolds and is one of the prettiest areas in Britain. Looking forward to seeing you soon, Regards, Tom INFORMAL LETTER : GIVING FOR INFORMATION My dear friends, I'm so glad that you are going to visit me. I miss you much and hope we'll spend time very interesting. I've also heard that Edinburgh is very old and beautiful city, so I am agree that we should spend few days there. I've addressed to the travel agency and have got all information how to go to Edinburgh. Firstly, we can travel by car. There is 540 km between Cambridge and Edinburgh. We can achieve Edinburgh in 5 - 6 hours. The car hire is 40 a day plus petrol and insurance. Secondly, we can use a train. It goes three times a day. The first train departures at 7 o'clock and arrives to Edinburgh at 12.15. The second departures in an hour, at 7.56 and arrives at 13.38. The next train is at 9 o'clock and arrives at 14.12. The return fare at weekends is 90 and at all other days is 75. And at last we can travel by coach. It's like train goes three times a day . The coach departures at 11, 18.18 and 22.30. It takes 10 hours to achieve Edinburgh. The return fare there less than on the train. At weekends it costs 60 and at all other days it's 45. So, as for me, I think we should travel by car. Train is much faster than coach, but tickets on train are more expensive than on coach. On the other side travel by coach is cheaper, but it takes much time. If we travel by car, we'll spend much money, but less time. And also we have a chance to inspect surroundings, to be on a fresh air and enjoy our journey. Your sincerely Irene Sally INFORMAL LETTER: GIVING A INFORMATION Dear Sally, I hope you are well. I'm writing to thank you for your letter and give you the information you asked for. First of all, the Saman Hotel has 200, air-conditioned rooms. Each room has its own bathroom, a telephone, a TV and a small bar. It is an "A" category hotel with a restaurant, a cocktail lounge, an outdoor swimming pool and a Jacuzzi. The price of a single room is 100 per night without breakfast or 115 per night with breakfast included. Breakfast is offered from 8 -10.30 each morning and consists of coffee, tea, milk, juice, bread, jam and cereals.

The hotel provides many services such as room service, maid and laundry services. Maid service is provided free. However, theres an extra charge for room and laundry service. I hope this information is helpful. If you need anything else, please let me know. I'm looking forward to seeing you in June. LOVE, JUAN INFORMAL LETTER: GIVING A INFORMATION Dear my friends, I resived your letter and I'm writing about go to Edinburgh with you next month. I went to a travel agency and got some information. If we go there by car, the cost will be 40 a day plus petrol and insurance. It's the cheapest. But we'll have to rent a car and will have to find parks often. If we go here by coach, the cost will be 45 unless we go there on friday or Saturday. But it'll take us about 10 hours. So shall we go there by train. The cost will be 75 unless we go there on friday or Saturday. It'll take us about five hours. We can spend most of the time in Edinburgh. I'm going to get the tickets and am planning about what we do there. If you have questions or good idea, call or write me as soon as possible. Otherwise see you next month. Look forward to seeing you Love Louise INFORMAL LETTER: GIVING A INFORMATION Dear Christine, Thank you for your letter, which I got yesterday. I was surpraised that you and Juan are deceided to coma to visit me next month. You couldn't have chosen a better time because I'll have my hafe-term brake from school so I'll be able to spend whole week with you. You have already made a few attempts to find out, the cheapest way to get to Edinburgh, as you said you wanted to see this place. In my opinion, the best way is to get a train from Cambridge to Edingburgh, because the journey is quite long and tairing. However, this is not the cheapest one. Another way to get there is by coach but the time will be there is late evening or early morning and we'll have to travel for whole night and I know how you hate traveling by coach. There is another possibility to travel there, which is hiring a car, it is quite cheap and convinient but I can't drive here and so you because of right-hand driving. I hope all the inforrmation which I provide here will help you to make the right deciedion. I can't wait to see you here, I'm sure we'll have a grate time. Looking forward to seeing you soon. Love Julia INFORMAL OF GIVING AN INFORMATION: Dear Jane, A quick note to help you decide where to hang out over the holydays. Bill and I went to ST. Kitts last summer and it was great. Its a small, quiet island that hasnt been overrun by tourism yet, so you can really get a feel for the local culture. You can hop over to other islands too, because there are boats leaving St. Kitts every few hours. If St. Kitts is too quiet, you can go and party in St. Martin. Happy to give you the number of my travel agent if youre interested. Give me a ring so we can have a chat about it. Love, Patricia Paragraph plan for letter of complaint INFORMAL LETTER: GIVING A INFORMATION Dear Jason

It was great to hear that youre coming over. You can travel by plane or ferry. Why not contact a few travel agents? They sometimes offer cheap flights. Whatever you do, dont book a seat on a scheduled flight, because its very expensive. If I were you, Id take the ferry. Its very cheap and reasonably fast. It would be worth bringing another form of identification, like an ID card, because you wont want to carry your passport round all the time. You ought to bring a little English currency with you, in case the banks are shut when you arrive. However, its a good idea to have mainly travellers cheques, as theyre much safer. By the way, youll probably find its well worth getting a student card youll be able to get all sorts of discounts, particularly when it comes to travelling around. Theres just one thing youd better remember to get in touch with us when youre over here, or well be very upset! Love Martha INFORMAL LETTER : GIVING INFORMATION Dear Paul This is just a short note to let you know what arrangements Ive made for you to stay in the flat next week. By the way, I wonder if you could remember to do a couple of things for me during your stay? The first is to water all the plants at least once while you are there, preferably towards the end of the week. And the other is to make sure that you close all the windows and double-lock the door when you go out Ive arranged to leave the keys with the girl in the flat upstairs, Diane, who works at the Royal Free Hospital. Shell be working nights at the hospital next week so youll have to pick them up by seven at the latest, which is when she sets off for work. If, for any reason, you get there after that time, shell leave them with the recep- tionist at the hospital. You cant miss it. Its the enormous building on your right as you walk up the hill from the tube station. Now, as for the flat itself, Ive made up the bed for you in the spare room so you wont need to bring a sleeping-bag. If you find you are not warm enough at night, there are some extra blankets in the airing cupboard in the bathroom.Incidentally, youll find the central heating controls in the same cupboard, on the right-hand wall next to the hot water tank. Well, I think thats about everything Have a good week in London and thanks again for flatsitting ! With love from Jane INFORMAL LETTER : GIVING INFORMATION Dear Rachel Just thought Id write you a few lines. Id like to say how much I enjoyed staying with you in London last weekend. It was great to go to so many interesting places. It was great to do so many interesting things, too and Id love to come and stay with you in London again sometime. Is that all right with you? Chris got a bit of a shock. I told Chris that Id spent over 150 quid in two days. I shouldnt think Chris will want me to come and stay with you in London too often! Chris said he liked the yellow dress. You persuaded me to buy the yellow dress in that old beautiful little shop in Covent Garden. Chris said that he didnt understand why I wanted another dress! Theres such a lovely atmosphere in Covent Garden, isnt there? I especially enjoyed sitting outside that cafe. We had those enormous cream cakes. We also listened to that man playing the saxophone. That man reminded me of Robert De Niro in New York. We saw New York together. We were at university. Ill have to come up to London again soon. We can go and see another play together at the theatre. The Gambler was the first play Ive been to for over five years. Thats a long time, isnt it? I thought The Gambler was extremely funny. I also thought the four actors in The Gambler were all superb.Anyway, thanks again for a marvellous weekend. Lets try and write to each other more often from now on. Then we wont lose

touch again. All my love. Sarah

INFORMAL LETTER : GIVING INFORMATION Dear Lucy, Thank you for your letter and the lovely photographs of your new house. It looks beautiful. I'm sending you some photos of our holiday in the Virgin Islands. It was such a pretty place, I'm sure you'd have loved it. We spent ages choosing where to go to but finally decided that the Virgin Islands was a good decision. Our hotel was fantastic. We decided to book a hotel close to the beach and we were lucky because our room had a huge balcony with a gorgeous view of the sea. We spent all day on the beach sunbathing and enjoying the good weather. In the evenings we went out to eat in local restaurants, then went to a disco or took long walks on the beach. I think I must have put on some weight! I've brought back a little souvenir for you which I'll bring with me when we come and visit you next month. I'm really looking forward to seeing you then. Best wishes, Mary

INFORMAL LETTER: ADVICE Dear Peter, I received your kind letter last week and I was surprised of how depressed you are. I know that the first term at college is very hard because when I started my college, one year ago, was the same for me. Even though you feel exhausted you haven t to give up! I think that you should speak with your teacher trying to look for a solution. Maybe she can help you. Another thing that I think its very important is that you have to eat complete meals, because when you study you need a lot of energies. If where you live its too noisy, you could study in the college library or you could look for another flat in a more quiet place. If you need I could lend you some money; you have only to ask me! INFORMAL LETTER: ADVICE Dear Mary, Thank you for your letter. I feel sorry for you now, because I know how much you wanted to go college. I remember my first term. As you, I thought of giving up too. I was so exhausted too, but I didnt. You have to stay at college because you need it if you want a good work later. Try to have some rest (do you sleep enough? dont you go out to enough?) Book your Saturday, you will be more relax. If you have any problem with your lessons, talk to your teachers. They can give your a good advice and tell how to learn easily. If your home is too noisy, try to find another one or, if you can t, go to the college library to study. You say youve got no money. Why? I know how expensive studying is, but first of all, dont waste your money. Dont go out too often, accept only parties in Saturday night (also because you can sleep on Sunday!). Maybe, you can find a holiday job ask your Students Club, they might have some good opportunities. Let me know if settle in your new life. I wish you the best. Lots of love. Isabelle.

INFORMAL LETTER: ADVICE Dear George I read about yours problems. I see, you lose hope. I know one girl who had similar problems. Now she doesn't distinguish from other students. I'm going to give you my advice. I think you should write your timetable. Every day three or four hours you should do your homework. In this time you should concentrate only on it. After that you can watch TV or play tennis. I see you don't understand all material, which your teacher explains and don't succeed to write it. Don't worry about it. You can change it. Ask your parents or your friends to read in hearing story or something like that and try to take it down. I think you will have success in your business. Don't lose courage. Wish you success, Mary INFORMAL LETTER : ADVICE Dear Tracy, Just got your letter and sat down straight away to tell you what I think. You know I've been a nurse for years and it's been fun, but sometimes I wish I'd taken an easier road. Nursing is like being a mother: you work long hours, you worry about people all the time, and nobody ever says thank you. If you want to be a nurse, go for it, but think about it first. Why don't you study microbiology? It's interesting and you don't have to work 24 hours a day and come home every night with a pounding headache from the stress. Hope I've been helpful! Let me know what you decide. Love, Jennifer INFORMAL LETTER: INVITATION Dear Simon, Thanks for the birthday card and accompanying letter. It was so nice to hear all your news. Ive been meaning to write to you for ages but somehow just havent been able to find the time. Anyway, I had a lovely birthday. Paula, Mark, Brian, Sally, Keith and I had an enormous meal at a new Italian restaurant which has just opened in town, Viareggio I think its called, and after that we went on to a disco in Leeds. What a shame you couldnt come back to Bradford for that weekend! You know in your letter you were wondering if I had made any holiday plans for the summer. Well, Paulas uncle and aunt in Cornwall have just asked her if shed like to go and stay down there for two weeks so that she can after their cottage for them while theyre away on holiday in the States. Theyve said that she could bring three or four friends too, since its quite big and there are four bedrooms. Apparently, the cottage is out in the country so we d be able to go on lots of long walks. Whats more, its only about fifteen minutes by car to the coast, so itd be handy for the beach too, weather permitting. Sounds to me like a really good idea for a holiday, especially as accommodation wouldnt cost us a penny! INFORMAL LETTER: REFUSAL Dear Mandy, ____________________ I wasnt able to come to your party last weekend ________________I had to ____________________________________________ Unfortunately, ______________________________________________________ _____________________________. I was wondering if _____________________

_____________________________ favour. You know I applied for a job with ________________a few weeks ago. ____________________, believe it or not, they want me to come ____________ in London next ___________________. The problem is that its first thing in the morning, at nine oclock. ____________________Id have to leave Warwick at half-past five in the morning __________________ interview in time _____________________ Id be quite tired by the time I arrived. So, do you think ________________ at your flat on Wednesday night ________________ I can get a good nights sleep before the interview. Dont worry about _________________ a bed for me. I can sleep anywhere on a sofa, on the floor (or even in the bath!). Also Id bring my own sleeping-bag, _________________you wouldnt have to provide any ______________________or _____________________. INFORMAL LETTER: INVITATION REFUSAL Many thanks for your letter - it was great to hear from you again. I'm so sorry, but I won't be here when you come, because I'll be away in the States, and I don't get back until the 16th. It's such a shame Anyway, I've asked around about places to stay in and a couple of people have suggested the Pickwick Hotel in Garfield Road. It costs about 35 a night and it's fairly close to the theatre, and so I think it would suit you quite well. As far as the theatre is concerned, there's a performance of Romeo and Juliet on,which you would probably enjoy. It starts at 7.30, and tickets are about 20. Do let me know me if there is anything you'd like me to do - I can book you a room and get tickets for the play if you like. Hope to hear from yousoon, and maybe we can meet up the next time you are here. Yours, Billy INFORMAL LETTER: THANKS Dear Jane, _________________________________________________________ your flat while you were away on holiday. I expect youre looking disgustingly tanned and healthy after a week in the sun. Its all right for some, isnt it? ____________________________, the reason Im writing, as Im sure youve guessed, is to ___________________ breaking the antique Chinese vase ___________________________ was on the chest of drawers by the window in my bedroom. This is how it happened: _______________________ I got back to the flat on the Monday evening I realised that I didnt have the door keys on me. You see, Id left the flat in rather a hurry that morning_________________________ I didnt want to be late for my first appointment. So in my hurry to leave I must have forgotten to put ___________in my pocket. At first I thought the nurse upstairs might have a spare key._________________________, unfortunately, it was half past seven_____________________ she had already left for work. In the end I thought the best thing to do would be to try and get into the flat through a window. Luckily, Id forgotten to close the one in my bedroom that morning______________________ I was able to get in without having to break any of the window panes. However, it was____________________ dark on that side of the building that I couldnt see anything in the bedroom at all. Unfortunately, ____________________ I was climbing through the window I knocked the vase with my foot and ____________________ fell onto the floor __________________ smashed into pieces. For a moment I was afraid that one of the neighbours might think there was a burglar in your flat _________________, luckily for me, nobody seemed to hear it. INFORMAL LETTER: THANKS Dear Chris, Thanks for your letter. I am really sorry I didn't write back earlier, but I have only just got back from holiday. I went with three friends to a little place called Mojacar

which is near of Almeria, but it wasn't exactly that we expected (2)! We booked some rooms in hotel in the village, but when we arrived to the hotel, we were very disappointing (3). It was very old, rather dirty and we couldn't to see the sea (1). So, we decided change (1). The next hotel was perfectly (1). It was very clean and it had the bigest swiming pool I ever seen (3). But it was one problem - it was so much expensive (2)! We stay one night, but then there was time to change again (2)! On the end we found the beautiful apartment with a balcony and it was cheap (2). Unfortunately, we only had four days of our holiday left (1)! Anyway, I must go and unpack my suitcase! I will write again soon. Love, Natalia. FORMAL LETTER : COMPLAINT I am writing to you regarding the faulty TV set which I bought from your store last week. When I bought the TV the shop assistant assured me that it had Teletext and stereo sound. However, when I turned it on, the sound was awful and the picture was blurry. Furthermore, I was told that the TV was guaranteed for 2 years. Although I have asked you repeatedly to replace the TV, I have not yet received a reply from you. I hope that this matter will receive your prompt attention and that my TV set will be replaced within the week FORMAL LETTER : COMPLAINT Dear Sir/Manager This is about your advertisement for the Multiplex Cinema, which is misleading in a number of ways. Firstly, you state in the advertisement/your advert that seats cost 3.00. However, when I went to the cinema, the only seats that were available cost 10 each. I reckon that it should have been made clear that only a limited number of seats cost 3, and that the others are far/loads more expensive. Secondly then you say that there is free car parking. However, when I asked about this at the box office, I was told that the free car park was twenty minutes' walk away. There is a 10 charge for using the car park next to the cinema, but your advertisement does not make this clear at all. Under the circumstances, I feel justified in asking for a refund. I would therefore be grateful if you could refund the extra 14 I had to spend on the tickets and the 10 charge for parking. I am enclosing/Here are the receipts for these. I look forward to hearing/Hope to hear from you. Yours faithfully/sincerely D D Jones FORMAL LETTER OF COMPLAINT: Dear Sir/Madam, I am writing to express my strong dissatisfaction with the quality of the clothes I ordered from your cataloguelast month. When I received the merchandise, trousers were not linen, as advertised in the catalogue, but were made of an inferior fabric. This is unacceptable. Moreover, the blouse had small hole under the collar. Furthermore, when I ordered the items over the phone, I was told that if I was not satisfied, I could return the clothes

and receive a refund. Although I have already sent back the items with a letter requesting that my money be returned, I have not yet received a reply from you. I insist that you refund my money at once. I trust the matter will be receive your immediate attention. Steven Hill FORMAL LETTER : COMPLAINT Dear Sir, I am writing to complain about the arrangements your travel company made for me and my friend while we were in London. According to your advertisement, we could choose whatever we wanted. We wanted to go to a musical. However, only cinema was available. To make matters worse, the seats were terrible and we couldn't see what was going on the screen. In your advertisement you had written, all you have to do is sit back and enjoy the show!' My experience was bad. You should at least have given us seats so that we could watch the film. I am very upset at having spent money on this touring holiday, and I would be very pleased if you refunded the money. I look forward to receiving a reply. Yours faithfully FORMAL LETTER : COMPLAINT Dear Sir/Madam, I am writing to complain about the service we had for the four-day holiday in London, that we booked with your agency two weeks ago. Although it was clearly written in the brochure, and we could see good shows at the theatre, it didn't happen. In fact there were no tickets available for the theatre, but only for the cinema, which made me very angry. Considering that we didn't have any choice, we went to the cinema, but here the things were not better. Much to my surprise, we got terrible seats at side at front, but what I most hated about that was the fact that we couldn't see the screen properly. As a result, what I am going to ask you, is the refund of money for the tickets of the theatre that my friend and I didn't get because not available. I look forward to hearing from you. Yours faithfully Biagio Salzillo FORMAL LETTER : APPLICATION I am writing in response to your advertisement in yesterday's edition of "The Guardian." I would like to apply for the position of Personal Assistant. I am 24 years old and have recently graduated from Leeds University with honours. While at Leeds, I was Deputy Editor of the College's entertainment maga zine, covering the areas of sports, film reviews and current affairs. My degree is in advertising and publishing and in my third year of studies I worked for Leeds Publishing Ltd for 6 months. I was also a member of the town's local writing group and often wrote fic tional stories for local magazines. In my final term, I attended a part-time secretarial course, where I passed RSA typing and word-processing as well as gaining experience in all areas of office work including filling and most computer software packages. I have enclosed my C.V. and would be happy to provide any further infor mation if required. I look forward to hearing from you. FORMAL LETTER OF APPLICATION: Dear Mr. Dobblins,

I am writing in response to your advertisement in Sundays edition of The Times. I would like to apply for the position of Hotel Manager. I am a graduate of the Baron School of tourism and my degree is in Hotel Management. While at school I was the manager of the student-run restaurant. I assited in the management of a twelve-member staff and kept records of the finances. I have previous experience with Golden Sun Hotel as assistant Manager. My responsibilities included supervising staff, responding to guests needs and keeping financial records. I believe that I have the proper qualifications and experience for the position of Hotel Manager at your resort. I have enclosed my C.V. and would be glad to supply any further information required. Yours sincerely, Tom Gobblin FORMAL LETTER : APPLICATION Dear Sir/Madam, I wish to apply for the teaching position which was advertised in yesterday's Daily Planet. I believe I have the education, experience and personality that an excellent physical education teacher needs. I graduated from Harpham University with a degree in Physical Education, I received top grades there, and spent many hours as a student instructor while at HU. After graduating four years ago I was employed as a gym teacher at Shady Lanes Primary School. I really enjoyed working there, but the school closed three months ago. As all good teachers must be, I am patient, cheerful and organised. Most of all I enjoy my work, and I believe my students can see that I truly love teaching young people about sports and physical fitness. I have enclosed a detailed CV as well as references from my previous employer. I look forward to hearing from you. Yours faithfully, Thomas Smith FORMAL LETTER : APPLICATION I feel I would be suitable / right for this position because I have good organisational skills, and I greatly enjoy going out and meeting new people. I have lived in London all my life so I know many of the places that young students would enjoy. I have experience of this kind of work. Last summer I was employed by / worked for Imperial Hotels as a Tour Organiser, and I arranged excursions to places of interest in and around London. I also worked for London Life last Christmas, which involved taking groups of / some American tourists around the capital. My course finishes in the middle of June, so I would be available for work / can start working at any time during July and August. Please do not hesitate to contact me if you need / require any more / further information. I look forward to hearing from you. Yours faithfully, FORMAL LETTER : APPLICATION I am a seventeen-year-old student at Brandon School in London. I am studying science because I intend to do medicine at the university. I have always been interested in the environment. I feel that we should to make people more aware of

the benefits of re-cycling. Last year, as part of our chemistry course, we did a project on re-cycling. The project had two aims. The first aim it was to study the problem of disposing of ordinary household products such as like bottles and plastics. We worked out which products were enough safe to throw away, and which ones could be recycled. Our second aim was to give this information out. We produced leaflets for students and parents and at the weekends we handed more leaflets out in supermarkets. The cost of this it came to about 1000. We also spent 500 in writing to local shops near, supermarkets and other businesses asking them to provide re-cycling facilities. I hope you will consider us for a grant for 1500, and am look forward to hearing from you. Yours faithfully, Paul Porritt FORMAL LETTER : ASKING FOR INFORMATION Dear Sir/Madam, I am writing in response to your advertisement in the The Bingley Times on March 2nd. I am very interested in joining your Dance-Aerobics classes and would be grateful if you could answer a few questions I have. Your advertisement states that the number in the classes is kept to a minimum. How many people are there in each class? As I work every day until 5 o'clock, I would also like to know the times of the classes. In addition, I would like to know if I need any special shoes or clothes for the classes, and I would greatly appreciate it if you could give me details of where to purchase any necessary equipment. Finally, as it is my intention to attend these classes regularly, could you also send me details of prices and membership fees? Thank you for your kind attention. Please reply at your earliest convenience. Yours faithfully, Elaine Richards

FORMAL LETTER : ASKING FOR INFORMATION Dear Sir/Madam, I am writing with regard to your advertisement in "The Guardian" on the 10th February. I would be grateful if you could send me further information about your home exchange scheme. However I would appreciate it if you could clarify a few questions I have. I am interested in visiting North Africa, particularly Tunisia, but I am only available from the 15th June to the 15th July. Do you think you may be able to find an exchange in this area at such short notice? I have three small children so the house would need to include some facilities to keep them occupied, for example a swimming pool. I would like to enquire exactly what type of house is required. I have a spacious cottage with a large garden that is ideal for children. I would be more than glad to send photographs and a more detailed description of our home if this would be of assistance. I would also like to know if the flights must be booked through your organisation, or separately through a travel agent. Thank you for your kind attention. I would appreciate an answer at your earliest convenience. Yours faithfully, Jill Thomson INFORMAL LETTER : ASKING FOR INFORMATION Dear Sir/Madam,

I want to know more about the free holiday advertisement you placed in the Guardian newspaper on the 10th February. I'm really interested in your home exchange scheme and I would appreciate it if you could send me information. I also have a few questions I'd like you to answer. I can only take a holiday 15th of June - 15th of July. Do you think I can do it with my family of 5 (3 children aged 10, 8, 6)? The description of my house is it is in the country, what sort of home is required? I live in a house in a small village and the surrounding countryside is very beautiful. Do you think this is suitable? I also need to know if you make the travel arrangements or if I have to do this myself. I would like to thank you in advance for your help and advice on this matter. I'm looking forward to hearing from you. Yours, Jill FORMAL LETTER : ASKING FOR INFORMATION Dear Mrs Sorrento I am replying to your advertisement in The Times on March11 for the farmhouse, and there are a number of things I would like to ask. I am interested in renting the farmhouse for the last two weeks of July for myself, my wife and children aged 7 and 9. Could you let me know whether it would be free then, how much it would cost, and what the price includes? Could you also send me some more details about the farmhouse itself? It would be useful to know exactly where it is, how many bedrooms it has, and whether the pool is private, I would also be grateful if you could give me an idea of what sort of activities we could organise for the children. Finally, I would be grateful if you could let me know if there is a local airport and whether it is possible to hire a car there. If not, could you tell me whether it would be easier for us to fly to Rome or to Naples? I look forward to hearing from you. Yours sincerely, INFORMAL LETTER : ASKING FOR INFORMATION Dear Mr Monkton Thank you for your letter of 18 June. There will be a total of six adults and one child in our party. Four of us and the child will be arriving on Friday afternoon, and the other two adults will be arriving on Saturday morning. As far as the rooms are concerned, we require two singles and one twin-bedded or double room with a cot for Friday and Saturday night. Could you please let me know if you can provide a cot, or whether we should bring one? We will require an additional double room on Saturday night. Could you also confirm that you serve vegetarian food, as one of the members of the party is a vegetarian. I look forward to hearing from you and enclose the deposit of 50.

FORMAL LETTER : ASKING FOR INFORMATION Dear Mr Monkton, I will require a single room, and I will be arriving on Friday afternoon. We have no particular special requirements, but one of the people in our group is a vegetarian. There will be four of us and the child on Friday. I enclose the deposit of 50.

We also require a twin or double room with a cot. Please let me know if we need to bring one or whether you will provide one. By the way, thank you for your letter. That is for two nights. We require another single room, again for two nights, but we only need another double room on Saturday. I look forward to hearing from you. FORMAL LETTER OF ASKING AN INFORMATION: Dear Sir/Madam, I am writing with regard to your advertisement in The Observer on April 26. Any further information you could send me about your auto exchanges scheme would be greatly appreciated. However, I would be grateful if you could answer a few questions I have. I am interested in exchanging my car and purchasing a new Honda Civic. I would like to enquire as to exactly what kind of car is required. Do you accept cars that are more than ten years old? Does your company accept all makes, including German cars? I have a 1986 red Opel Ascona. It is in good condition, and has covered 130,000 kilometres. Can I choose any make or am I limited to the same make, i.e., Opel? I would be more than glad to send photographs and service records, which give a clear picture of the condition of the car, if this would be assistance. Thank you for your kind attention. Please reply at your earliest convenience. Yours faithfully, Carl Briggs FORMAL LETTER : APOLOGY Dear Mr Prescott, I am sorry to say that I will not be able to attend the annual club meeting on the st 21 of Decembe Unfortunately, I am in hospital at the moment recovering from an appendix operation. I have to stay here for a little longer than I originally thought, and therefore will be absent. Nevertheless, I would like to make a request for the clubs future. I think that you increase the cost of membership, many members will be forced to leave as prices are already quite high. Therefore I ask you to reconsider any changes in cost. I hope that you will think carefully about my request, and apologise for the fact that I cannot come. I am sure that I will be present at next years meeting. Yours sincerely, Jonathan Pritchard. IN AND FORMAL LETTER : APOLOGY 1 2 3 4 I want to tell/ I am writing to with regard to/ about say Im sorry/ apologise I would like to express/ I want you to know 6 allowed/ let 7 meet/ get together 8 soon/ in the near future

9 friendly chat/ amicable conversation 5 I was really upset/ I was most disappointed 10 reiterate/ say again Letter 1 Dear Judy, 1) --------------- you how sorry I am 2)---------------, what happened last Thursday. Ive been meaning to 3) --------------- since then, but Ive been really busy and didnt have time. 4) -------------- that I didnt mean to hurt your

feelings, and Im sorry that I did. 5) --------------- after our argument, and I shouldnt have 6) --------------- myself get so carried away, but sometimes my temper gets the better of me. Why dont we 7) --------------- some time 8) --------------- for a 9) ---------- so that we can work things out? How about next Sunday? I hope youll be able to, and I just want to 10) --------------- how sorry I am. Love, Tina

Dear Ms Thompson, 1) --------------- you 2) --------------- our last meeting. I wish to explain my behaviour and 3) --------------- for my conduct. First, 4) --------------- how grateful I am for the time and energy you put into helping me make a decision about my career. As you know, 5) --------------- by the rejection of my application to the graduate programme last October, and although you offered me several alternatives to pursue, I am afraid I 6) --------------- my frustration to get the better of me. I hope that we can 7) --------------- again 8) --------------- and have a more 9) ---------------. I wish to 10) --------------- how sorry I am for my rude behaviour last week. Please accept my most sincere apologies. Yours sincerely, Laura Delane FORMAL OF GIVING AN INFORMATION: Dear Madam, I am writing on behalf of World Travel in response to your request for information on holidaying in the Caribbean. A two-week package to the peaceful island of St. Kitts is being offered by your agency for only 3,000. This island satisfies all your requirements, as it is quiet and has little tourism. In addition, transport is available should you wish to explore other islands in the Caribbean. All travel plans can be arranged through our office. Please contact our agency immediately should you require more information. Yours faithfully, Jane Douglas FORMAL LETTER : ADVICE Dear Ms Johnson, I am writing in response to your request for advice on choosing a career. The nursing profession is both enjoyable and rewarding, however there are also negative aspects that have to be considered. Most importantly a life long commitment of very hard work is required. A nurse must be prepared to work long hours, often under stressful conditions. You are encouraged to pursue a career in nursing if it interests you, but consideration of other options is also recommended. Microbiology, for example, is a profession within the medical field which can be equally rewarding, yet less stressful than nursing. I hope you find this information useful. Please contact me upon reaching a decision. Yours sincerely, Alice White