Outsurance | Complaint | Bending over backwards???

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http://hellopeter.com/outsurance/complaints/bending-over-backwards-...

Outsurance Complaint
SUPPLIER BRANCH / AREA TIME / DATE CUSTOMER PROBLEM INCIDENT HEADLINE

Outsurance
Plumstead 16:50 Wed 24 Jul schoemie

INDUSTRY COUNTRY PERSON RESPONSIBLE View all reports by user

Insurance South Africa General 2 8

Repairs / Servicing
Wed 24 Jul

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Bending over backwards???

Where do I start? No wonder there is many complaints. 1) Outsurance first wants your excess before the job start. After I phoned them they changes and said I can pay after the job is done. When I got to the carpet people to look at the sample they first want the excess. Why must I pay before the job is done? My contract does not specifically quote it. 2) I went home and I see the the worst painting job on the ceiling. It is in patches and there is white patches on the wall. The other problem is they cut the ceiling board skew i.e. it does not rest on the Cornish and that was filled with a filler. I queried it but they state it should not give a problem, well I queried it with experts according to ceiling experts the filler is going to come loose. When they come originally they told me the are going to put in new Cornish and they quoted on that as the old one was water damaged. They reused the old one which they broke in the corner when they took it off.. I am now considering moving my insurance as this is not a way to treat a customer. Add a new Outsurance Report Inappropriate report?

SUPPLIER'S RESPONSE

Outsurance

Time and Date

08:13:56 | Fri 26 Jul 13

Hello schoemie, You raise valid concerns and we appreciate you bringing these to our attention. Our claims manager , Xinilia was also since in touch with you and confirmed an appointment was made for the work done to be inspected. Xinilia also explained the excess payment process to you in further detail. She provided you with her contact detail and will provide you with further feedback as soon as possible. We are very sorry about the huge frustration you have experienced up to now. Regards Dinky

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