CHETANAs SELF FINANCING COURSE

BACHELOR OF MANAGEMENT STUDIES

Subject: - Human Resource Management Topic: - Soft Skill Training Class: - T.Y.B.M.S. Div.: - B

GROUP MEMBERS NAME ROLL NO.

HEMANT VAISHNAV CHETAN KADAM ASHWINI SHINDE RUNALI VHATKAR

3249 3214 3238 3252

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Soft Skill Training Programme for Sales Person

Need of training program:
To convince customer to buy the product. To make customer attract towards the product. To improve communication skill of an employee. To improve Presentation skills of employee. To develop personalities of employee.

Key benefit:
Increase in sales. Good presenting skills. Improved communication skills. Employee is prepared for both the current and changing requirement of the job and organisation. It helps in smooth and efficient working of department.

Training program for freshers and newly employed employees:

The training program will consist through both on the job training method and off the job training method On the job training method includes working with a group of people under senior employee. And off the job training includes both cognitive methods such as lectures, discussion, and behavioural methods simulation.

[B] Off The Job Training: Both two types of off the job methods are used i. e. Cognitive training and behavioural training

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1. Cognitive training: Lectures: o Employees will be given lectures on communication skills like how they have to speak in front of customer? How should be your behaviour with them? How to present product in front of them? How to attract customer to buy our product? How to make customer feel comfortable to talk with them? To understand what customer need and whats customer preference etc. o A lecture will be given daily 2 hours a day in lecture room of organisation from a senior employee and well experienced employee or lecturer to cover in detail. o The lecture will mainly focus on practical knowledge rather than just a theory.

Demonstration: o Employee would be given a demonstration thrice a week in lecture room or discussion room, a visual and practical display of exactly how they have to deal with customers. o Every time the level of demonstration will increase and the employees will be given an whole overview of all different types behaviour the customer behaves and how to react and answer on customers behaviour. o The demo will make employee aware of how to behave with different customers having different behaviors. Discussion: o In this both employees and trainer training them will interact with each other to clarify the doubts of the employees and discuss with them to clarify the things. o The employee can freely ask anything related to job and the doubts in his mind.

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2. Behavioural methods: Here the employees training become more practical and have to implement what they have learnt in cognitive method They have to show and prove what they have learned in lectures and demonstration. Simulation: o An actual environment will be created where the trainees have to actually become practical and try to sell out the product. Here they will not be having only demo, but have to exactly perform. o Here the trainer will get to know about the employees skills, abilities and what additional the employee has learned from training program. o Simulation will be undertaken once in two week. Role plays: o Here the employees will be assigned roles and they have to act according to the roles assigned. o This will be done so that employees interact more in practical and improve the communication skills. [B] On the Job Method: After all the off the job training have been given to employees, the employees will assist the senior employee in a pair for 1 month to have some real experience. This 1 month the senior will continuously guide the new employee and help him where he requires. On the job training will give new employee a chance to prove himself in front of senior and show his best skill and abilities.

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