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ITIL - Lexique des acronymes

Domaines

Actualits

Ressources

Formations

Consulting

Socit

Le rfrentiel ITIL Mise en oeuvre Gestion des services Centre de services Soutien aux services Fourniture de services Gestion de la scurit Gestion des infrastructures Accueil

Lexique des acronymes ITIL

Les candidats la certification en franais peuvent tre confronts des problmatiques de comprhension des acronymes utiliss par ITIL. C e lexique des acronymes ITIL leur permettra de mieux prparer le passage de l'examen. Le lexique officiel ITIL Franais-Anglais complte cette table des acronymes.

Acronyme
AMDB AST ATM BC M

Signification
Availability Management Database Agreed Service Time Auto Teller Machine Business C ontinuity Management Business Impact Analysis Business Relationship Management Change Advisory Board C apacity Database Component Failure Impact Analysis C onfiguration Item Confidentiality, Integrity and Availability C onfiguration Management Database
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Recherche

BIA BRM CAB C DB CFIA CI CIA

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C MDB
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ITIL - Lexique des acronymes

CSBC C SS DT EFQM EUA EUDT EUPT FTA ICT ISP ITAMM ITIL ITSC ITSC M ItSMF IVR KPI LAN MBNQA MIM MTBF MTBSI MTTR OGC OLA

Computer Services Business Code C ustomer Satisfaction Survey Dow n Time European Foundation for Quality Management End User Availability End User Down Time End User Processing Time Fault Tree Analysis Information and Communication Technology(ies) Internet Service Provider IT Availability Metrics Model Information Technology Infrastructure Library IT Service Continuity IT Service C ontinuity Management IT Service Management Forum Interactive Voice Response Key Performance Indicator Local Area Network Malcolm Baldrige National Quality Aw ard Major Incident Management Mean Time Betw een Failures Mean Time Between System Incidents Mean Time To Repair Office of Governnment C ommerce Operational Level Agreement

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ITIL - Lexique des acronymes

OLTP PAD PKI PRINCE QA RAG RAID RFC ROC E ROI RWO SIP SLA SLAM SLM SLR SMO SOA SPOF TCO TOP TOR TQM UPS VBF

On-line Transaction Processing Package Assembly/Disassembly device Public Key Infrastructure Projects IN Controlled Environments Quality Assurance Red-Amber-Green Redundant Array of Inexpensive Disks Request For Charge Return On C apital Employed Return On Investment Real World Object Service Improvement Programme Service Level Agreement SLA Monitoring Service Level Management Service Level Requirement Service Maintenance Objectives System Outage Analysis Single Point of Failure Total Cost of Ow nership Technical Observation Post Terms Of Reference Total Quality Management Uninterruptible Pow er Supply Vital Business Function

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ITIL - Lexique des acronymes

VSI WAN

Virtual Storage Interrupt Wide Area Network

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