Online air-tickets booking system

Group Number: 13 Jing Li(1259063) Yibin Wang(1271072) Zhihao Kang(1279630) Jinglong Wang(1280211)

Abstract
As airplane has become an indispensable traveling tool today, people tend to be more interested in select plane as their first choose when going a long trip. As Jarvenpaa. and Todd. (1996) pointing out, People's shopping behavior has greatly changed by the advent of network. It seems traditional ticket booking methods are lag behind the time. Another intuitive and simple way of ticket booking is strongly needed by the customers' demand. We have designed a friendly and intuitive website which provides all the information regarding the airplane ticket. Customers could select the ticket which he really wants by comparing the information of various kinds of tickets through using our website.

Introduction
With the rapid development of living standards, air-travel has become increasingly important in peoples daily life. Due to the great benefits (such as the fastest speed and comfortable experiences) the airplanes provide, more and more people choose airplanes as their first choice. This rapidly growing market in return stimulates the aviation and its peripheral industry. Today aircraft companies improve their services not only in providing the travelers with the most comfortable travel experience in the sky, but also at the very beginning such as booking your first ticket. Though the companies have built up as many ways (such as the official website, vending points and booking through phones) as they can to provide its customers with the most convenient and quickest way to get tickets, the price of the tickets are fixed. For the same journey, customers cannot compare the ticket price of one company to another. Also, the time and the type of planes are other factors which cannot be compared, either. In order to meet the demand of customers and reasonably manage the resources, a model of the ticket booking system has been developed. Though this website, it is not

mature and ideal as defined by Guha (2009) who claims in his paper that the web which is a combination of a semantic and various services which can be automatically implemented is ideal. Our website can somehow truly help the customers in finding tickets. This ticket booking website collects all the ticket information of all the major aircraft company. On the one hand, users could select suitable tickets which meet their demands by comparing the tickets among companies. On the other hand, our system provides suggestions regarding the hottest airlines and the cheapest special airfares. The goal of design such a ticket booking website is to use what we have learned of HCI in practice and provide customers as more information as possible to let them choose what really they want.

Definition of problem
We will consider a regarding the online air-tickets booking system. With the development of the Internet, transaction service online provide people with the unprecedented convenience, with help of which people, who are willing to travel around, could book air-tickets through the Internet whether using PC or other mobile devices. The following are the functions will be contained in this system: 1. User Login & registration. 2. Flight searching: used to search the leaving time and arriving time of one certain flight (e.g. vacations management, flight information, hotel). 3. Air-ticket searching: to check if the flight has enough tickets. 4. Check my booking: the customer can check their booking state. 5. Complaint and recommendation: receive the complaint and recommendation from customer. 6. Mass-texting and e-mail: send the message to all passengers if the information of the flight is changed. 7. Group ticket booking: the travel agency can book the group ticket. 8. Back-stage management: the manager can control and manages the system through back-stage management section. 9. Price sorting function: the price can be sorted from cheapest price to high price.

Review of related work

It has been pointed out by Li et al. (2001) that Traveling is a good example of a social activity, with social interaction taking place in many ways throughout the travel life cycle. People travel together with others: family or colleagues, but also all other people using the same means for transportation. Interaction with others also takes place when booking the trip: with the travel companions, with the sales agent, and with other people at the travel agency. As Shao et al. (2008) point out, today more and more people have been using the Internet where they can easily get the information they are interested in. For Bilotkach and Rupp (2011), obviously, people prefer booking tickets in advance than going to ticket agent to buy in office hours. People can book tickets first, and then decide to buy the tickets later. And people can pay by their credit cards through the Internet and even more they do not need to go to ticket selling agents. The tickets can be sent to people's home, or customers print their virtual tickets at home, or tickets are recorded in people's personal ID card. Therefore, now many online ticketing systems have been developed and used on the Internet. We want to develop another air-tickets booking system. The project aims to maintain and provide the information of social and cultural activities, provide online services of booking and selling tickets and to give passengers the information of cancel and delay services. Depending on existing systems, we design air-tickets booking system has following these: (1) Login and register: Users can book the tickets easier when they login to the system. (2) Search: Users can search for the information of events to be held. (3) Book: Customers can book the tickets which they select from the seat plan online. (4) Pay: Customers can pay their bookings by credit cards on line. (5) Issue: Ticket agents can issue tickets for the customers who have paid for tickets. (6) Provide-event: Provider can create new events in the web server. (7) Provide-ticket: Provider can create new tickets on an event. (8) Maintain-system: Provider is responsible for

maintaining system, such as deleting tickets (Rudstrom and Fagerberg, 2004). However, as indicated by Shon et al. (2003),these systems have several problems, such as if customers want to book more than one tickets as a group, these systems cannot search the cheaper tickets and if the flight is delayed or canceled, these systems cannot sent messages to passengers. Therefore, we design online air-tickets booking system including: (1) Check my booking: the customer can check their booking state. (2) Complaint and recommendation: receive the complaint and recommendation from customer. (3) Mass-texting and e-mail: send the message to all passengers if the information of the flight is changed. (4) Group ticket booking: the travel agency can book the group ticket. (5) Price sorting function: the price can be sorted from cheapest price to high price. The main tasks of system software development include two parts; one is the database design and the other is the control software component in the server, which is responsible for data communication between database and clients. The system integrates software, hardware, and network communication techniques such as HTML, XML, JSP, ASP, Java, SQL, Oracle Database and so on.

Analysis of users requirements

The online air-tickets booking system is aimed at three classes of user. The first class of user is single person or couple who do not often go to travel by airplane, such as tourist. There is an example. The person whose name is John is 30-year-old and does not often goes to travel with his wife, because he does not have enough time and money to do this. If he wants to use this system, his main point is that the system could find cheap tickets, suitable time and beautiful place. At the same time, his journey could be arranged by this system. If he has other time to travel, he wants to go another place. There are some scenarios as follows: 1. John is the first time to use this system, and he does not have any idea where he can travel with his

wife. At the same time, there are some limitations. Firstly, John and his wife do not have much time and money to have a long journey, so he need find and plan a short journey. Secondly, John require book a hotel that discount but near or can easily to arrive to the beauty spot. Thirdly, he wants to know more about information of the beauty spot and the evaluation from other people. 2. John uses this system several times to search where he wants to go. He needs the system to show these places that he searched, when he log into the system again. He can easily find when the tickets are cheaper to go these places, and he can get cheapest tickets when he wants to finish his journey. 3. John has already used this system and gone to some place. In these places, John wants to travel again. But some places, he think just go there once. He needs the system to distinguish two parts of places. 4. John just wants search specific tickets from Birmingham to Paris at 22nd March and return at 8th April for visiting his friends. He need the flight time between 9 am. and 4 pm., and the tickets should be cheap. The second class of user is the person who often goes to journey by airplane. These people, such as businessman, they often need go on a business trip and sometimes the journey is improvised and need as quickly as possible. There is an example. The person whose name is Sum is a team leader in a software company that is located in Birmingham. He should also travel between two or more cities to communicate with his cooperative company. If he uses this system, his main point is that the system can show the tickets of place where he often goes, and sort to show the tickets as order of time or cost. There are some scenarios as follows: 1. Sum has a meeting in Pairs at 10:00 on Tuesday. He wants to find a plane that will arrive by 8:30 and return after 7:00. When he has selected the plane he needs to tell purchasing to buy it. And he needs a car parking to park his car. 2. Sum get a notification that needs him goes to Berlin to communicate with client. He needs the system to search the earliest plane to Berlin, but does not decide when he will return. 3. Sum has a meeting in Beijing. He wants to find a ticket that the airport is near or can easily to arrive to the company. 4. Sum should visit Pairs twice per moths. He needs the system to show when the ticket

is cheaper, when he logs into the system again. Another user class is the group class. These people, such as football-funs club or family trip, they often need go on trip as a group. There is an example. The person whose name is James has a family that includes his wife, two child and his parents. He wants to go a trip with his whole family. If he uses this system, his main point is that the system can show the cheapest and suitable tickets, and find elder and young peoples suitable ticket. There are some scenarios as follows: 1. James is the first time to use this system. He is asked to add the family members information into the system. He wants that the system can remember all the information he added. 2. James uses this system several times to search where he wants to go. He needs the system to show these places that he searched, when he log into the system again. He can easily find when the tickets are cheaper to go these places, and he can get cheapest tickets when he wants to finish his journey. 3. James has already used this system and gone to some place. He wants go other places with his family. He does not want to see the place he has already been there. Another example is that there is a football-fans club, such as Manchester United (Man Utd.) football-fans club. They often go to another city to see a football match, and they have a large number of fans. If the club wants buy tickets, their main point is that the system can shows the plan at the specific time. There are some scenarios as follows: 1. The club needs the system to remember the information that they added, so they can easily buy a group ticket for they members. 2. Man Utd. has a match in Madrid at 8:45 pm. on Tuesday. They want to find a plane that will arrive by 6:30 pm. and return after 12:00 pm.. And they need to book some car parking to park their cars. The older people belong to the special class of users. As this group of people often suffers from blurred eyesight, a magnifier is provided by the system. Further, they need provide a large size of fonts of button for the elderly in the system. There are some scenarios as follows: 1. The elder want to book an airplane ticket for one simple click. 2. Old people just want add their basic information (e.g. the place of departure,

the destination and the preferred time), and the system can store their information. 3. If the old people find it still complex for them to purchase ticket on line, all they need to do is to fill your ID and contact address in the text field with clicking a button. They will be contact by the staff timely.

First generation prototypes

In order to designing the first and second prototypes, we use the Demo Program. This program can easily design the web system. It include whole the panel which we want to use. Homepage Description and Evaluation On the homepage, we can clearly see that at the top of the page there are seven choices: HOME, SALE, Flight, Hotels, Car Hire, Travel Deals and Contact Us. The user can select these depend on what they need. If the user chooses Home, they will be link to the homepage. On the left of the page, we can see Quick Search part. What valuable in this prototype is that it contains not only the flight tickets, but also contains the hotels information, car hire information and travel deals. The user can glance over this information when they search flight tickets. To click SALE button, the page will skip to the page that showing the sale tickets. When they choose flight, the user can select which type of flight they need according to the conditions they input. To click Hotels button, the page will skip to the page that the user can search a number of hotels in different cities. To click Car-hire, the user can search cars on different agencies and rent cars they like. There are two parts on the right of this Homepage. One is the searching result, it will show the result correspond to the searching conditions. Another part is searching history, it will record the information that the user has searched before on the same computer. We have already asked some different crowd of users to look through this page prototype, almost all said that they

can understand this page and think it is easy to use. However, several users feel confused about some detail. For examples, at the top of the home page, the user can choose flight, car hire and travel deals. However, at the Quick Search part also contains these information. Besides, there is another bad thing is that the user may be confused about the name Group. What the function of Group, who can use it. Because of the simplicity, the homepage prototype is of learn ability. For the efficiency, if the user hopes to search something, they just need to input the condition and enter the searching button; the result will be showed for them. However, this web may be not of good memo ability because that there are not many special points of this page to attract the user.

Figure 1. Home page of the system Travel Deals page Description: At the top of this page, there are five choices for the user. Home, Domestic, International, Hotel, and Car-hire. The page will skip to the homepage when the user clicks the Home button. To click the Domestic button, the page will skip to the

page that the user can book the domestic travel deals. To click the International button, the page will skip to the page that the user can book international travel deals. To click the Hotel, the user can book hotel on different cities. To click Car-hire, the user can search cars on different agencies and rent cars they like. On the top of the right hand of the page, the user can register a new membership by click the register now button. To click the About us button, the user can read more information about this system and the service. To click the Language system, the user can change for different languages. On the middle of this page, there are many beauty spot showing for the user. They can enjoy beautiful scenery of different places and look through different travel deals. On the bottom of this page, the user can search hotel and book the hotel they correspond to they need. There are three kinds of choose for the user, one person, family and user-defined. The user can input the their destination city, check-in day and number of person, type of hotel and then search the hotels accord with their conditions. Evaluation: Advantages: The function on this page prototype provides some useful function for the user. Such as domestic travel deals and international deals. And book domestic hotels and international hotels. The interface is simple and clear for the user to understand. On the analysis stage, we consider enough scenarios about travel deals. Such as looking through welcome travel deals, searching the travel deals correspond to the users conditions and booking travel deals the user likes the best. On the design stage, we design this prototype according to the scenarios and also add some details. There are some drop-down boxes on the page, they are convenient for the user to look through the page. Disadvantages: It just design the register choose but no login choose for the user. Moreover, some box such as destination city box, check-in date box need the user to fill data are not signed as what type data need to type, like String, integer or date type.

Figure 2. Travel Deals page Ticket booking page Description: At the top of this page, there are also five choices for the user. Home, Domestic, International, Hotel, and Car-hire. The page will skip to the homepage when the user clicks the Home button. To click the Domestic button, the page will skip to the page that the user can book the domestic tickets. To click the International button, the page will skip to the page that the user can book international tickets. To click the Hotel, the user can book hotel on different cities. To click Car-hire, the user can search cars on different agencies and rent cars they like. On the top of the right hand of the page, the user can register a new membership by click the register now button. To click the About us button, the user can read more information about this system and the service. To click the Language system, the user can change for different languages. On the middle of this page, the user can search tickets and book the tickets which correspond to they need. There are three kinds of choice for the user, one way tickets, round trip tickets and user-defined tickets. The user can input the their

departure city and destination city, departure day and number of person, type of person and then search the tickets accord with their conditions. Evaluation: Advantages: The function on this page prototype provides some useful functions for the user. Such as domestic tickets and international tickets. And book domestic tickets and international tickets. The interface is simple and clear for the user to understand. On the analysis stage, we consider enough scenarios about tickets. Such as inputting conditions of tickets, searching the tickets correspond to the user s conditions and booking tickets the user likes the best. On the design stage, we design this prototype according to the scenarios and also add some details. There are some drop-down boxes on the page, they are convenient for the user to look through the page. Disadvantages: Some box such as departure city box, destination city box, leaving time box need the user to fill data are not signed as what type data need to type, like String, integer or date type.

Figur 3. Design the booking page

Second generation prototype

The home page includes: (as depicted in Figure 4.) 1. A login and a register button at the top of the page. When the user click the login then the page will show a login window. When the user click the register button the page will show a register window. And when the register is finished the page will auto login. When a user login the username will show at the top right of the web page. The user can enter the detail setting page by click the username. And logout by click logout button 2. Some advertisement at the side of the page. This A.D. will give some good travel company, when the user login can give some information that the user interested. 3. The first flash player is some good view picture to let the user interested. This picture list gives a lot of beautiful photos that can attract the user to travel. When the user login, this flash player will give someplace the user never go there before. 4. The 2nd flash player is some good plan to travel This should give some good plan and some good travel company that the user can choose which plan they want to go. 5. The map can guide the user find the place in an easy way. There also have combo box to select the maps type at the left top of the map. There are two kinds of maps. One is the normal map. The map will show a word wide map at first. When the user can select a country, then the map will show the cities of the country. When the user selects a city to travel, the page will open the detail window to

give all the detail of this place and the user can book ticket from this window directly. The other one is guide map. This map will show where the place that most people go there at that moment. And where is the most worth place that the user may to go there. 6. At the end of the page there have a Calendar and a table for ticket. User can set up a date and select a flight. Then the page will show the ticket detail window to give the user information about this ticket. The ticket detail window also can compare two kinds of ticket or compare the price with one flight at different time.

1 A flash player

2 A flash player

3 A map to select the place

Figure 4. The home page As Figure 5. showing, the login window includes the following design: This window is very simple. It has two textbox for the user to input the username and the password. When the user click the login button or the cancel button the window will close and return to the page that the user has browse before.

Register window includes: The register window has one textbox two password textbox and two buttons. At the beginning the ok button is disabled (cannot click). When user input a username in the username textbox, the page will check if the username can be use, and if the username already used by another person, the label in front of the username textbox will show the user has already used. The ok button and setting more button cannot be clicked (disabled). For the two passwords textbox if the values of these two password textbox are not the same, the ok button and setting more button cannot be click (disabled). When the two password is the same (password and confirm) then the user can register a new account. Or click setting more button to setup a new account and setting more details of the user account. If the user clicked the setting more button the page will go to settings window to set each detail of the users account.

Figure 5. The login window and the register window In the Figure 6. window, user can set all personal information, such as first name, last name, home address, where want to travel or other information. All the detail will list in a table and there have a column value to input each detail. Personal information: 1. The users full name. When the user book the ticket they do not need input the name again. 2. The users identification. This is easy for user to buy the ticket. This value of

information will show **** in the setting table in case someone copy steal the account Contact information: 1. The user s home address. This information can use to send the advertising or the ticket to users home (if the user needs the paper ticket). 2. The users working address. This is easy for user buy business ticket, when the user need buy a business ticket, the system can automatic setting the starting point as the wording address. 3. The users mobile/or phone. This is use for send the important information to the user. 4. The users e-mail. This can use to give the discount information to the user. Or send the e-ticket information to the user. Security information: 1. Change password. This is deal to someone steal the account, the user can change the password to make the account safety. 2. Setup a security question. This is use to reset the password. If the user forget there password or someone change the password that the user did not know, the user can answer the security question to reset there password. 3. Verification a security e-mail. When users need setup a security e-mail the system will send an e-mail to users mailbox with some digital code. And user need input the digital code to the system. In this way the system can verification the users e-mail. Every time the user can use the security e-mail to reset the password. 4. Verification a mobile phone. It is use the same way to setup a mobile phone. At

first the user input a mobile phone number. The system will send code to the mobile, and the user input the code to the system, every time the password change the system will tell the user by sending a message.

Figure 6. The details setting window. As Figure 7. Page showing, the No.1 flash player will show the fast flight and the good price flight. This advertisement is tried to help the user find the best ticket that they need. If the user login, this flash play will show the advertisement by the user search history and user information. Beside the flash player there is a combo box. User can select the place that they have traveled before. It is a fast way to the business user to find the same target place. And the table below the combo box will show all the tick to that place in this week. The user can click the title to change the order, such as ordered by price high to low or low to high, sort by the arrive time or sort by flying time.

There also have a map for user to select the new place, when the user select a place then the page will open the detail window for business to find more detail about the new travel. At the end of this page, there is a table of flight with calendar and a search box. User can set a date, and input a place or a flight number to find the ticket in the ticket table. If the user input an address in the search box, the ticket table will find the flight form users work place to that place at the setting time. This table is a fast way to the user to by the ticket directly. But this function need the user login, if the user are not login there will be another search box to find where the user leave.

1 A flash player

Figure 7. Business web page

In next window (Figure 8.), because the user already set which city the user want to go before. And there may have several airports at one city, so at first the user will choose an airport, and input the address and the page will tell the user all the detail by click find the detail button. At the beginning the page will have a combo box at the top of the window, a map at left part of the window, and have a multi-line input textbox, when the user input the address in the multi-line input textbox, user can click find more details button to get full information about how to go to the address from the airport, and how long will this way takes. When the user clicks the find more details button the window will show a tab pages. It includes map, picture, hotel, weather, traffic, and price. User can choose map to show how to go there. The map will show the path from the airport to the setting address. If user select picture page, in this page user can see the environment around the target place. It may help user find the place easily. Select hotel page, there will have a table list of hotel when user select a hotel there will show the details for the selected hotel at the right of the window. There also have more information that can add in this tab pages. When user selects weather, there will have a graphic to show the weather information about two weeks. It can tell the user what they need to bring and prepare. In traffic page the interface will the same as hotel page but the table will list all the way from airport to the address. And the user can choose a way and the information about the way will showed at the right side of the window, it include how to take bus or train or subway, how long will this way take and how much the user need to pay. In the price page it will show the price by different flight at the same time and gives a graphic to show. The user can easily to get the best flight.

Figure 8. The detail for business journey window In this page (Figure 9.), we put single, double travel page and the group travel page together because these two pages have the same structure, but the information will be different. For the single or double travel the top flash player will show the good place or the best travel plans. For group this flash will show the same information for group travel. Beside the flash, there will have a graphic and a combo box. The graphic will compare the number of people traveling between some hot place and the price between these places. However the user can also input the place or choose a place form the combo box, the combo box can input a string and match a selection. And the

graphic will show how many people go there between different months and compare the price between each month. In the middle of the page, there is a map with a combo box, the combo box is use to change the type of the map. The map will have two types. One is for the user set a place to travel. This is making an easy way to user to setup a new journey. In that model user can select a place to travel and the page will go to details window to get the flight information and finish the payment to but ticket. If the page is for single or double travel the details window will list the single or double ticket. Or the details window will list the group ticket. The other one is show the hot place in the map at that time. When the user select hot place model. The map will show a word wide map, and mark the place where a large numbers of people choose to travel. When the user has login, the hot place will show a different mark to tell the user which hot place the user have already been there before, because the user may not want to go to the same place. Then the user can choose a place the page will open the details window to get more information about that place and user can order ticket in that window. When this page is for single or double travel the details window will list ticket only for single or double, otherwise the details window will show the ticket for group travel. At the end of the page is a table with a calendar and a search box the user can find the ticket using search box and the calendar, the table will list the ticket and some information, user can select a flight from the table and the page will open the details window will show the details for this flight. If the user login and setting the work address the system will set the leave place as the work place otherwise will show another search box to setting the leave address.

1 A flash player

Graphic 1

Figure 9. For single, double travel or group travel

When the user selects a place to travel, this window (Figure 10.) will show the details about this place. There have a tab pages. The map page will show the map about the place, the picture 1 has showed the interface about the window. The user can get a general idea about this place. The picture page (picture number 2) will show the photo about the place, the user can know if the place is good for them to go there. The hotel page (picture number 4) will list some good hotel to user. The hotel will be list in the table at left of the page. User can click the title of the table to change the order of the list, such as by price or by address. And the user also can select a hotel to get the picture of the hotel. This page is giving a good way to user find a good hotel. The 3rd picture is the view of weather page and the price page. When user selects the weather tab, the page will show the graphic of temperature by different day at this place. And the price page the graphic will show different flight price to there by different week. The 4th picture is the view of traffic cad good place. The traffic page will list some important traffic line (bus, subway or train) to the famous place. When user selects a traffic line, the information will show the detail at the right of the page. And the good place page will list the famous place that the user should have a look. When the user select a famous place, the right of this page will show another tab pages, user can find the picture of this place, and the history of this place. This can make user find the better place to travel. The feedback page will show the feedback from the user who has been there before. This page is good for user to make a decision.

2 A flash

Figure 10. The details window for single, double travel or group travel. When the user select a place and want to go there, this window (Figure 11.) will show. There have a calendar for the user to select a date to leave and a table lists the information of each flight. At the bottom of this window, there has three buttons, compare, pay for it and close. When the user select a ticket the user can click compare button, and will enter compare window to compare with other flight. This is a useful function to the user to get the best ticket. When the user decided to buy a

ticket, the user can click pay for it to enter the bank payment page. And if the user wants to cancel the transaction, the user can click close button to return the home page.

Figure 11. The detail of the flight There are two function of this window (Figure 12.). One is compare the different price and flying time between two tickets. There are a combo box to select other flight and have a calendar to select a date, and the graphics will show the different price and flying time between the new flight that user have set in the combo box and the flight that user have select at flight list before. This function can give to user an intuitive way to the flight. The other one is show the price of the flight in different time by a line graph. This picture can show which time is the cheapest time and when is the best time to buy this ticket. When user finished compare, click close to back to flight detail window, and choose the best flight for the user.

Figure 12. The Compare window Through analysis the system working, the basic evaluation should be made. Firstly, we use the scenarios which we mentioned in the user classes analysis. Through the scenarios, we use the system and present whether the system can satisfied the users requirements. Secondly, we will use this system as a user and try it, when we have some special requirements. Throughout these two steeps, we can find some basic

problem in the system. And then we should let the evaluators use the Heuristic Evaluation to evaluate this system. We should focus on whether useable and hard problem in the system. The online air-tickets booking system is web system which will consider three classes of users that are signal user, group users and business user. Throughout the basic evaluation, we find this system has some advantages and disadvantages. The background and design of this system is very simple that users can clearly see what they want. The users can easily find the tickets which they want. The users can search the tickets which is suitable for the users, through the graphics and diagrams. The design is as easy as possible that can let the old people use it comfortable. From the basic the evaluation, the system design is correspond the visibility of system status, user control and freedom and flexibility & efficiency of use from the Heuristic Evaluation. However, the system has several disadvantages. For the Heuristic Evaluation, the system does not afford some error prevention, such as if the user input a wrong user name or password, what the system should do. In the real world, the user just want to use this system once, then they do not want register and their information store in the system. This system does not mention this problem, so it is not very matching between system & real world. In order to solving this problem, there are three recommendations. Firstly, the system should add more error hints that can let user know where they make mistakes. Secondly, the system should consider the user which just wants use once. The system can add a page that asks the user whether they want to delete their information, when they exit the system. Thirdly, the system should show how the booking page connects with the bank page.

Summary
In this paper, we have read some references about this system and collected many requirements from all walks of life. First, we defined the problem about this work and review the related works. We have analyzed the requirements of people when they

buy air tickets online, including searching tickets, choosing tickets, booking tickets and so on. And design personas and scenarios depend on these requirements. This personas and scenarios build a clear understanding of this air-ticket system. Also, we have designed the first prototype using these personas and scenarios. The first prototype design the homepage, searching page and booking page of this system.. It is clear for the user. However, there are still some fuzzy, such as the type of depart time on the searching web, and the line of cheapest air tickets offers. The second prototype make better than the first prototype. It makes the user clear about the type of the data they need to fill and make some progress base on the first prototype. What was good in our project is that it is clear for people to use the air-ticket system. Clear interface and simple for people to use. It concern about who are the users and what are they trying to do. It takes several kinds of crowd to use the system, so it will be very convenient for different group of users to buy tickets. References Bilotkack, V. and Rupp, N., 2011. A guide to booking airline tickets online. Mimeo, Uni-versity of California, Irvine. Guha, R., 2009. Toward the Intelligent Web Systems. Computational Intelligence, Communication Systems and Networks. Page: 459 - 463 Jarvenpaa. L. S. and Todd. A. P., 1996. Consumer reactions to electronic shopping on the World Wide Web. International Journal of Electronic Commerce. Vol1(2), Page 59-88. Li, X., Liu, Z. and He, J., 2004. A Formal Semantics of UML Sequence Diagram. Presented at and published in the proceedings of ASWEC2004. Rudstrom, A. and Fagerberg, P., 2004. Socially Enhanced Travel Booking: a Case Study. Journal of Information Technology and Tourism, 6(3).

Shao, Q., Chen, Y., Tao, S., Yan, X. and Anerousis, N., 2008. EasyTicket: a ticket routing recommendation engine for enterprise problem resolution. Proceedings of the VLDB Endowment. Vol 1(2). Shon, Z., Chen, F. and Chang, Y., 2003. Airline e-commerce: the revolution in ticketing channels. Journal of Air Transport Management. Vol 9(5). http://www.cheapflightexperts.co.uk/ http://www.farecompare.com/ http://www.travelzoo.com/supersearch/ http://www.qunar.com/ http://www.airchina.com.cn/