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Walkin For Technical Support IT Servicedesk-help Desk / DC -Ops !!!

by HCL Technologies Limited in Chennai, Bengaluru/Bangalore, Chennai, Bengaluru/Bangalore Experience: 1 to 3 yrs. | Opening(s): 25
Walkin Interview from 17th September to 30th September from 10 PM Applicants need to go to the venue mentioned or call on the number provided below Share

Posted on: 17 Sep

Job Description
Exclusive Walk-in for Service Desk- IT Helpdesk Role: Technical Service Desk ( IT Helpdesk )

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Experience: 6 months - 3.5 years ( Technical voice /semi voice, IT helpdesk /service Desk Note : freshers/ other exp please don't apply system Administrator & Desktop engineer pls don't apply Job Description:Hiring for Analyst/Sr. Analyst Technical Support to HCL's business clients. He / She will be responsible to provide voice suppor t, Hardware, software,network problem diagnosis,chat, to the clients and provide technical resolution. Incumbent should open for 24X7 operations. Eligibility (Tech-voice, semivoice, semi tech-voice,semivoice ) Responsibilities :- SD Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users Route problems to internal 2nd and 3rd level IT support staff. Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. Administer and provide User account provisioning. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's. . Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure. . Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs . Perform user account management activities Escalate complex problem to appropriate support specialists Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications) . Troubleshoot client software and basic network connectivity problems . Identify, evaluate and prioritize customer problems and complaints . May train users and operators on a limited basis and/or may write training procedures . Participate in on-going training and departmental development . Routine maintenance updates with other IT staff and business units . Provide all required documentation including standards, configurations and diagrams . Provide knowledge transfer of EUC operations

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If your experience is relevant kindly walk in to the below mentioned address Directly. Chennai Weekdays - 1pm-3.00pm / Saturday: 10am-3pm Sterling Technopolis:HCL Comnet Limited, 4/293, Sterling Technopolis, Old Mahabalipuram Road, Kandanchavadi,

Bangalore, Weekdays - 1pm-3.30pm, Saturday -10am-3.30pm HCL Comnet Systems and Services Ltd. STPI Unit Surya Sapphires Plot No 3 2nd Floor, HCL Comnet Block. Survey No 20 & 22 Konnappana Agrahara Village Electronic City, Hosur Road, Bangalore contact person- Ahamed

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Job - Walkin For Technical Support IT Servicedesk-help Desk / DC -Ops ...

http://jobsearch.naukri.com/job-listings-Walkin-For-Technical-Support-I...

Please carry this mail copy along with you resume, kindly mention Geetha on top of your resume

Regards, Geetha .J Salary: Industry: Functional Area: Role Category: Role: Keyskills: Not Disclosed by Recruiter BPO / Call Centre / ITES ITES, BPO, KPO, LPO, Customer Service, Operations Voice Associate/Senior Associate -(Technical) Technical Support IT helpdesk Technical Service Desk IT Service desk Technical Voice Support IT Analyst semi technical voice

semi technical semivoice

Service Desk

Senior IT Analyst

Desired Candidate Profile

Education: UG - Any Graduate PG - Any Postgraduate, CA Doctorate - Any Doctorate - Any Specialization, Any Specialization, Any Specialization, Any Specialization, Any Specialization, Any Specialization, Any Specialization, Any Specialization, Any Specialization, Any Specialization, Any Specialization, Any Specialization, Any Specialization, Any Specialization, Any Specialization, Any Specialization, Doctorate Not Required Technical Requirements . . Technical Voice / Semi voice international Experience required Phone support experience necessary. Technical help desk or technical call center experience is necessary. Disciplined, systematic problem solving skills required. Hands-on work experience with the following: Windows Operating systems Clients: Windows7, Windows Vista, Windows XP, Windows 2000 Servers: Windows 2000, Windows 2003, Windows 2008, Knowledge of Active Directory, Exchange 2003/2007 ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center User account creation for Active Directory, Exchange Mailboxes, Distribution lists Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio Internet browsers (e.g. Explorer, Chrome, Firefox), VPN and remote dial-in users Support for laptop, desktops, and printers PDA and blackberry support Others: Adobe Acrobat and other common desktop applications like Winzip, etc Technical Voice / semivoice / semitech voice, semivoice Experience required For SERVICEDESK Requirement

Soft Skills Excellent communication and conversation skills (Verbal and Written) Good documentation skills Good working knowledge of MS OFFICE (Including MS Project and Visio) Should have a great customer handling skills Able to handle unforeseen situations High level of acceptance Can drive HCL's value and its methodology ( applicable for only Chennai location )

Graduates, 10+ 3 yrs diploma / arrears/pending documents/ min- 6 month - 3 yrs mandatory Date of Interview :- Monday - Saturday Weekday - 1 pm- 3.30 pm ( Chennai / Bangalore ) weekend 10:00 am to 3:30 pm ( Chennai & Bangalore ) Job Location: Chennai /Bangalore Interview Venue Details:Walkin chennai, Sterling Technopolis:HCL Comnet Limited, 4/293, Sterling Technopolis, Old Mahabalipuram Road, Kandanchavadi, contact person-Geetha Bangalore, HCL Comnet Systems and Services Ltd. STPI Unit Surya Sapphires Plot No 3

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9/19/2013 12:08 PM

Job - Walkin For Technical Support IT Servicedesk-help Desk / DC -Ops ...

http://jobsearch.naukri.com/job-listings-Walkin-For-Technical-Support-I...

2nd Floor, HCL Comnet Block. Survey No 20 & 22 Konnappana Agrahara Village Electronic City, Hosur Road, Bangalore contact person- Ahamed

NOTE:Candidate should have Good communication. freshers/ other exp please don't apply system Administrator & Desktop engineer please don't apply Carry a copy of this mail Please carry your updated resume. mention Geetha on top Regards, Geetha.J

Company Profile
HCL Technologies Limited
HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 4.7 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies ( www.hcltech.com ) and HCL Infosystems (www.hclinfosystems.in) The 3 decade old enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 53,000 professionals of diverse nationalities, operating across 18 countries including 360 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors. HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 4.7 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies ( www.hcltech.com ) and HCL Infosystems (www.hclinfosystems.in)

Contact Details Recruiter Name: Contact Company: Address: Telephone: Reference Id: Geetha.J HCL Technologies Limited 50-53,Greams Road First Floor M.N.Office Complex CHENNAI,Tamilnadu,India 91-44-28291910 Service Desk - IT Helpdesk

Walkin Interview from 17th September to 30th September from 10 PM View Similar Jobs | View jobs by this company | Send me Jobs like this | Save this Job | Email this Job

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