CHAPTER-1

INTRODUCTION Company Profile.

Established in 1897, the Godrej group has grown in India from the days of the charkha to nights at the call centres. Our founder, Ardeshir Godrej, lawyer-turned-locksmith, was a persistent inventor and a strong visionary who could see the spark in the future. His inventions, manufactured by his brother Pirojsha Godrej, were the foundation of today‟s Godrej empire. One of India‟s most trusted brands; Godrej enjoys the patronage and trust of over 400 million Indians every single day. Their customers mean the world to us. They are happy only when we see a delighted customer smile.

With 7 major companies with interests in real estate, FMCG, industrial engineering, appliances, furniture, security and agri care – to name a few – their turnover crosses 2.5 billion dollars. You think of Godrej as such an integral part of India – like the bhangara or the kurta – that you may be surprised to know that 20% of their business is done overseas. Companies presence in more than 60 countries ensures that their customers are at home with Godrej no matter where they go. With brands you can believe in, service excellence you can count on and the promise of brighter living for every customer, Godrej knows what makes India till today. Today, we‟re at a point in Godrej‟s history when our amazing past is meeting up with its spectacular future head on. Godrej is learning and relishing being young again. Godrej Consumer Products (GCPL) is a leader among India‟s Fast Moving Consumer Goods (FMCG) companies, with leading Household and Personal Care Products. Companies brands, which include Good Knight, Cinthol, Godrej No. 1, Expert, Hit, Jet, Fairglow,Ezee, Protekt and Snuggy, among others, are household names across the country. They are one of the largest marketers of toilet soaps in the country and are also leaders in hair colours and household insecticides. Our Good Knight brand has been placed at an overall rank 12 and continues to be
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the most trusted household care brand in the country in Brand Equity‟s Most Trusted Brands Survey 2010. Branch Offices in Mumbai, Delhi, Kolkata and Chennai ensure pan-India coverage, while factories located at Malanpur (Madhya Pradesh), Thana (Himachal Pradesh),Katha (Himachal Pradesh), Guwahati (Assam) and Sikkim cater to the diverse requirements of our product portfolio. We also have a strong emerging presence in markets outside India. With the acquisition of Keyline Brands in the United Kingdom, Rapidol and Kinky Group, South Africa and Godrej Global Mideast FZE, we own international brands and trademarks in Europe, Australia, Canada, Africa and the Middle East. As part of increasing our global footprint, we have also recently acquired Tura, a leading medicated brand in West Africa, Megasari Group, a leading household care company in Indonesia and Issue Group and Argencos, two leading hair colorant companies in Argentina. They are driven by our mission to continuously enhance the quality of life of consumers in high-growth markets with superiorquality and affordable home care, personal care and hygiene products.

The Godrej Group is firmly entrenched in diverse businesses. Security Systems and Safes, Typewriters and Word processors, Rocket Launchers, Refrigerators and Furniture, Outsourcing Services, Machine Tools and Process Equipment, Cosmetics and Detergents, Engineering Workstations, Medical Diagnostics and Aerospace Equipment, Edible Oils and Chemical, Mosquito Repellents, Car perfumes, Chicken and Agri-products. The Godrej group owns vast tracts of land in and around Vikhroli, a suburb to the Northeast of Mumbai, India‟s commercial capital. Traditionally, this location has been their manufacturing base, but increasingly they have moved significant production facilities inland in search of cheaper pastures.

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1.1 HISTORY OF GODREJ COMPANY

History of The Company: Established in 1897, the Godrej group has grown in India from the days of the charkha to nights at the call centers. The founder, Ardeshir Godrej, lawyerturnedlocksmith, was a persistent inventor and a strong visionary who could see the spark in the future. His inventions, manufactured by his brother Pirojsha Godrej, were the foundation of today‟s Godrej empire. One of India‟s most trusted brand, Godrej enjoys the patronage and trust of over 400 million Indians every single day. Their customers mean the world to them. They are happy only when they see a delighted customer smile. With 7 major companies with interests in real estate, FMCG, industrial engineering, appliances, furniture(FMCD), security and agri care – to name a few – their turnover crosses 2.5 billion dollars. We can think of Godrej as such an integral part of India –like the bhangara or the kurta – that we may be surprised to know that 20% of their business is done overseas. Their presence is in more than 60 countries ensures that their customers are at home with Godrej no matter where they go. With brands they can believe in, service excellence they can count on and the promise of brighter living for every customer, Godrej knows what makes India tick today. Today, there is a point in Godrej‟s history when their amazing past is meeting up with their spectacular future on.

TIMELINE: 1897 - Godrej & Boyce Mfg. Co. Ltd established 1918 - Godrej Soaps Limited incorporated 1961- Godrej Started Manufacturing Forklift Trucks in India 1971- Godrej Agrovet Limited began as an Animal Feeds division of Godrej Soaps 1974 - Veg oils division in Wadala, Mumbai acquired 1990 - Godrej Properties Limited, another subsidiary, established

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1991 - Foods business started 1991 - Godrej Agrovet Limited incorporated 1994 - Transelektra Domestic Products acquired 1995 - Transelektra forged a strategic alliance with Sara Lee USA 1999- Transelektra renamed Godrej Sara lee Limited and incorporated Godrej Infotech Ltd. 2001 - Godrej Consumer Products was formed as a result of the demerger of Godrej Soaps Limited. Godrej Soaps renamed Godrej Industries Limited 2002 - Godrej Tea Limited set up 2003 - Entered the BPO solutions and services space with Godrej Global Solutions Limited 2004 - Godrej HiCare Limited set up to provide a Safe Healthy Environment to customers by providing professional pest management services 2006 - Foods business was merged with Godrej Tea and Godrej Tea renamed Godrej Beverages & Foods Limited 2007 - Godrej Beverages & Foods Limited formed a JV with The Hershey Company of North America and the company was renamed Godrej Hershey Foods & Beverages Limited 2008 - Godrej relaunched itself with new colourful logo and a fresh identity

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to create a more employable Indian workforce. through its chemicals division.Products from this division are exported to developed and developing countries. Good & Green is founded on shared value initiatives.000 tonnes per annum for making natural fatty alcohols from feedstock such as palm stearine and palm kerneloil. The chemicals division has built a strong manufacturing base capable of delivering international quality products at competitive prices. The company operates a second plant at Vikhroli in suburbanMumbai. Godrej Good & Green In conjunction with companies vision for "brighter living" for all stakeholders. alpha olefins and alpha olefin sulphonates. The division has a modern factory in the Indian state of Gujarat. vegetable-based raw materials. Specifically. The plant has an installed capacity of 30. This vision has been named "Godrej Good & Green". companies goals at the Group level for 2020 as part of this vision are: 5 .1999-00 and 2000-01. glycerine. As part of Good & Green. The chemical division's export turnover in 2001-02 was more than Rs 100crore. the Group aspires by 2020. The concept of shared value is defined as policies and operating practices that enhance the competitiveness of a company while simultaneously advancing the economic and social conditions in the communities in which it operates. and has implemented integrated systems which ensure quick delivery of products at competitive costs. company have developed a long-term vision for playing an active part in creating a more inclusive and greener India.Overview Godrej Industries Limited is. where vegetable oils are converted into fatty acids. India's leading manufacturer of oleo chemicals and makes more than a hundred chemicals for use in over two dozen industries. a greener India and innovate for good and green products. and it received export awards from Chemexcil in 1998-99. both renewable. fatty alcohols.

The company will achieve these objectives through excellence in areas of: Customer satisfaction Quality Cost reduction 5. development and empowering our employees. They shall strive for excellence by nurturing. 7. Cost and customer service 8. 3. To keep increasing their exports. Their objectives are: 1. Godrej Industries Limited is in the business of oleo chemicals and surfactants.1. 2. To constantly improve our economic value addition. They shall achieve this objective through continues improvement in quality. Their objective is to delight our customer‟s both in India and Abroad. They will operate in existing and new business which profitability capitalizes on Godrej brand and our corporate image of reliability and integrity. 6. 4. 6 .2 OBJECTIVES OF COMPANY. To maintain leadership in their business in India.

3 MISSION. Our objective is to delight our customer both in India and abroad. MISSION  Our Mission is to operate in existing and new businesses. We shall strive for excellence by nurturing. cost and customer service.  We shall encourage an open atmosphere. carbon neutrality.  We shall achieve this objective through continuous improvement in quality.” 7 .  Training 1 million rural and urban youth in skilled employment  Achieving zero waste. conducive to learning and team work.VISION AND VALUES OF GODREJ..  They will achieve this through enduring trust & relentless innovation delivered with passion & entrepreneurial spirit. sanitation. disease prevention) for consumers at the bottom of the income pyramid VISION  Godrej is dedicated to deliver superior stakeholder value by providing solutions to existing and emerging consumer needs in the Household & Personal Care business. health. positive water balance along with reducing their specific energy consumption and increasing proportion of renewable energy resources  Having a third of their portfolio revenues comprising good and/or green products and services – defined as products that are environmentally superior or address acritical social issue (e.g.1. which capitalize on the Godrej brand and our corporate image of reliability and integrity. developing and empowering our employees and suppliers.

care and concern for people Teamwork Trust  Our Values  Commitment to Quality  Customer Orientation  Dedication & Commitment  Discipline  Honesty & Integrity  Learning Organization  Openness & Transparency  Respect/Care & Concern for People  Teamwork  Trust 8 .VALUES Commitment to quality Customer orientation Dedication and commitment Discipline Honesty and integrity Learning organisation Openness and transparency Respect.

glycerin. Godrej Industries was the first Indian entity to become a member of the Roundtable on Sustainable Palm Oil (RSPO).1. Its aim is to prevented forestation and to encourage sustainable oil palm plantations. Principle 3: Businesses should promote the wellbeing of all employees Godrej Industries focuses on ensuring wellbeing of all employees. and/ or natural materials. risk management systems. Ensuring diversity. fatty alcohols and surfactants. a worldwide alliance of stake holders in the palm oil industry. biodegradable vegetable oils are used as the raw material for the manufacture of fatty acids. and by engaging and operating with fairness and integrity with all its stakeholders namely shareholders. renewable. GIL aspires to develop products which consume fewer resources (energy. employees. As part of the vision. efficient operational practices. emit fewer greenhouse gases and include a hundred percent of recyclable. strong internal controls. Additionally. equipment and systems of work for all employees. regulatory authorities and general public. safety and health and other attributes essential to a healthy and good working environment are part of GIL‟s Code of Conduct and employees in the organization are committed to this code. water). transparency in disclosures. Safety and health of employees is extremely important to GIL and it is committed to building and maintaining a safe and healthy workplace and providing a safe and healthy working environment. suppliers.4 PRINCIPLES OF GODREJ COMPANY Principle 1: Businesses should conduct and govern themselves with Ethics. Examples of a few of these codes are listed below. Transparency and Accountability GIL pursues good Corporate Governance by ensuring regulatory compliance. Godrej Industries participates actively at the RSPO and sources palm products from suppliers who are themselves active members of the Roundtable. zero discrimination. Principle 2: Businesses should provide goods and services that are safe and contribute to sustainability throughout their life cycle Godrej Group‟s Good & Green vision supports the development of goods which are environmentally sustainable. 9 . customers.

leave and benefits. without fear of sexual harassment. marital status. sexual orientation or disability and will allow for equal opportunities for all team members. gender.or marital status."Diversity and Anti-discrimination: We recognize merit and perseverance and encourage diversity in our company. work from home arrangements. colour. religion. correct and if necessary. 10 . race. Constant communication during and after the event. age. caste. The Good & Green office also conducted a „Children‟s Day‟ event in November 2011 for the children of employees. adoption leave and benefits. Various other Human Resource policies – flexible working hours. The employees interacted with various NGOs (Non-Governmental Organizations) that work in the space of employability or environmental issues and took back concrete ways to make their lifestyle at home and work „good & green‟. We will not discriminate against any team member or applicant for employment on the basis of nationality. Diversity and equal opportunities: We value diversity within the Godrej Group and are committed to offering equal opportunities in employment. paternity leave and benefits – to name a few – go a long way in ensuring that the employees successfully strike a work-life balance. nationality. discipline behaviour which violates this policy. We do not tolerate any form of discrimination on the basis of colour. disability. Godrej Industries also subscribes to the CII-ASSOCHAM Code of Conduct for Affirmative Action. caste. raised the awareness of environmental issues among the employees and also equipped them with ways to make sustainable choices in their lives. We will take all necessary action(s) required to prevent." The Good & Green office launched the Good & Green policy through a launch carnival in September 2011 whereby the employees were made aware of the Good & Green goals for 2020 and also encouraged to participate in achieving them. Every team member is made aware that the Godrej Group is strongly opposed to sexual harassment and that such behaviour is prohibited both by law and the Group policy. exploitation or intimidation. Prevention of sexual harassment: The Company is committed to creating and maintaining an atmosphere in which our team members can work together. The participating children learnt how to make their homes and classrooms „good & green‟. race. gender identity/expression. gender. part-time work. age. sexual orientation. maternity leave and benefits.

towards all stakeholders. referrals of Scheduled Class/Scheduled Tribe/Physically Challenged candidates are offered higher referral amounts than that offered to the general category candidates. Measures to support physically challenged employees. remote controlled access doors. and hardship allowances have also been put in place. The Valia factory supports 35 Scheduled Caste/Scheduled Tribe children in the Kanerao village with annual scholarships and other educational material. 11 . especially those who are disadvantaged. As part of the employee referral policy. it offered job specific training to 14Scheduled Caste/Scheduled Tribe trainees making them employable. career advancement and development of individuals from within the affirmative category is also an area of focus. GIL has also partnered with NGOs to provide employment opportunities and counselling to people that fall in one of those categories. In the past fiscal year. GIL has partnered with the Ambedkar Institute for handicapped in Kanpur for recruiting physically challenged individuals and has organized workshops at the Institute on industrial practices for skills development. GIL also provides apprentice opportunities to students who have completed some form of technical education. Furthermore. such as lower deck buses. Industrial visits and raining of ITI students to the Valia factory also helped them understand the chemical industry. The Vikhroli factory also supported 15 Scheduled Caste/ Scheduled Tribe students with scholarships in the neighbouring community. 20 per cent of GIL‟s domestic manpower belongs to the Scheduled Caste/Scheduled Tribe and Physically Challenged categories. In its effort to support education for all. GIL distributed scholarships and uniforms to scheduled caste and scheduled tribe primary school children in a number of underdeveloped communities. vulnerable and marginalized Recruitment of candidates from the Scheduled Caste/Scheduled Tribe and Physically Challenged categories has been taken up as one of the major performance measures of the central recruitment process owner.Principle 4: Businesses should respect the interests of. and be responsive.

Godrej Industries was the first Indian entity to become a member of the Roundtable on Sustainable Palm Oil (RSPO). Godrej Industries ensures that it does so with the highest degree of responsible and ethical behaviour and also works with collective platforms such as trade and industry chambers and associations. increasing the use of variable frequency drives in cooling air blowers and water pumps. The CII has outlined ten codes under the mission for attaining ecologically sustained growth which include reduction in specific consumption of water and energy. Our business is striving towards reducing specific energy consumption. 12 .Principle 5: Businesses should respect and promote human rights Godrej Industries respects and promotes human rights for all individuals. Principle 6: Businesses should respect. A high efficiency vacuum system to reduce steam consumption has also been installed and waste heat is being used to generate low pressure steam for some processes. It aims to prevent deforestation and to encourage sustainable oil palm plantations. a worldwide alliance of stake holders in the palm oil industry. reduction in specific generation of waste and green house gas emissions and increased use of renewable energy and other recyclables. protect and make efforts to restore the environment Godrej Industries is a signatory to the Confederation of Indian Industry‟s (CII)Mission of Sustainable Growth. utilizing a higher proportion of renewable energy sources. should do so in a responsible manner For any policy advocacy. No violations in this regard have occurred. Godrej Industries has put initiatives in place at its factories in order to meet the codes. Godrej Industries participates actively at the RSPO and sources palm products from suppliers who are themselves active members of the Roundtable. becoming carbon neutral and water positive and eliminating solid waste sent to landfills. These include debottlenecking some processes and increasing throughput. which proposes to promote and champion conservation of natural resources in Indian industry without compromising on high and accelerated growth. A number of initiatives have been undertaken by Godrej Industries to reduce energy consumption. Principle 7: Businesses. As part of the Good & Green vision there is a specific commitment to create a "Greener India". when engaged in influencing public and regulatory policy.

With this idea of shared commitment and benefit of shared value. common sense. Youth un-employability is recognized to be a bigger crisis than unemployment. numeracy. 57% of India‟s youth suffers from some degree of un-employability. On the one hand. Recruitment drives for prospective employees from each of the above mentioned categories were conducted in the last year.which focus on skills based education in order to improve overall levels of employability. Several Godrej Group factories are also actively involved in improving the quality of life in surrounding communities through initiatives such as educational scholarships founder privileged students and health and hygiene awareness drives. Through factory visits for ITI students it aims to improve the overall understanding and application of their knowledge. Personal attributes and attitudes. employers are complaining of lack of skilled manpower. it continues to endeavour to provide opportunities to socially and economically underprivileged persons. Apprentices are actively recruited from these institutes and later converted to employees. literacy etc.g. are just as important to seek employment. Scheduled Tribes and other physically challenged individuals. Employability has to do with knowledge and skills. including those belonging to Scheduled Castes. The responsibility to address this mismatch is as much of the education system as it of the industry which needs the skilled manpower. These skills alone however do not result in an increase in employability. attitude to work and integrity etc. maintain such employment and upgrade oneself while in a job. 90% of employment opportunities require vocational skills whereas 90% of school / college output is not relevant to these opportunities. GIL has partnerships with institutes such as the Industrial Training Institutes (ITI). the Godrej group has committed to skill 1 million rural and urban youth by 2020.) or subject and occupation specific knowledge at different levels.Principle 8: Businesses should support inclusive growth and equitable development The Godrej Group recognizes the importance and value of diversity in the workplace. As a result. be they in terms of basic skills(e. 13 . ranging from basic levels of reliability. there is higher unemployment amongst the educated and on the other.

We strive to ensure that customer needs are satisfied and that our products and services offer value to the customer. 14 . Our customer focus does not only extend to external customers alone. Principle 9: Businesses should engage with and provide value to their customers and consumers in a responsible manner We are a customer centric company and greatly value the trust. but includes internal customers as well. we have started with the assumption that employability of an individual can be captured through his / her earning potential and it is this metric that we will be using to measure the impact of our skilling interventions. satisfaction and loyalty of our customers across the world. Customer centricity is part of GIL‟s „Code of Conduct‟. We firmly believe that external customer satisfaction can be attained only if internal customers‟ needs and reasonable expectations are met and our employees are strongly encouraged to act in accordance with this principle. both external and internal. Our primary focus is delighting our customers.At the Godrej Group.

The agriculture sector. skin care. this is attributable to a 2.8 per cent in services as compared to a growth of 7. the government has provided the agriculture sector a boost. In the past years. a growth of 3. 6. which is the largest employer in India. increased volatility in commodity prices and equity markets combined with slow progress on reforms has impacted economic growth.e.6 per cent in industry and 8. Restoring growth through reforms and good governance will be a key imperative and will create a virtuous cycle of boosting production and consumption. At a disaggregated level. enhancing investor confidence and reviving growth.5 per cent growth in agriculture and allied activities. 15 . palm and vegetable oil)which impact the oleo chemicals businesses. GDP growth rate has moderated in recent quarters with FY 2012 growth projected at 6.5 INDUSTRY STRUCTURE AND DEVELOPMENTS With several developed nations struggling to come out of the economic crisis. cosmetics). Global uncertainties. Increase in India‟s GDP/capita has led to a strong growth in the personal and home care market. home care (laundry detergents) and pharmaceuticals. oral care. The animal feed industry in India is evolving towards being a more organized sector with multinational feed millers also entering the market. the significant size of the global personal and home care ingredients markets also represents a potential opportunity. seen fluctuating raw material costs (i.0 per cent.1. While the overall economic outlook for India continues to be strong. Additionally. by funding enablers for facilitating productivity increase. The industry‟s growth and potential are supported by the fact that India is among the largest livestock-producing countries and that the feed industry has been traditionally comprised of home mixers.5% as compared to 8.4% in FY 2011. the center of gravity has been shifting towards developing economies. as per the advance estimate by Central Statistical Organization (CSO). The FY 2013 Union Budget has increased the outlay to the sector by 18% to enhance agriculture growth and back programs which have led to record food grain production in FY 2012.2 per cent respectively during 2010-11. strengthening agri-distribution and storage as well as providing additional access to credit for farmers. benefitted from favourable monsoons in FY 2012. Oleo chemicals are used in a variety of applications including personal care ( hair care. but the opportunity for India remains tremendous. The current environment has however.8 per cent and 9.

Going forward. overall demand and need for housing in India continues to be strong particularly due to rapid urbanization and migration. which was a huge hit with the vegetarian community in India • In 1955.The real estate sector witnessed a tough year in FY 2012. Godrej made the first Indian safe. Regulatory changes also resulted in project delays across the real estate sector. while rentals for commercial projects remained stagnant. • In 1897. GODREJ’S INNOVATIONS Some of Godrej‟s firsts: . • In 1902. • In 1920. HCFC. Godrej produced India‟s first indigenous typewriter • In 1989. Godrej introduced the first lock with lever technology in India. HFC free refrigerators 16 . Godrej made soap using vegetable oil. residential absorption rates fell significantly across many cities. Godrej became the first company to introduce PUF ( Polyurethane Foam) • Introduced India‟s first and only 100% CFC. After reaching a peak in prices as a result of increased construction costs and anticipated demand. Availability of affordable financing is a key driver for consumer demand and high interest rates combined with high inflation in the last fiscal year have been a deterrent.

) GCPL. 17 . also renders its production facilities for the production of other company products.Introduction with Godrej Consumer Products Limited Brands of soaps manufactured at GCPL: • Godrej Lime • Godrej Fresh • Cinthol Deodorant • New Gnaga • Godrej Shikakai • Godrej No. 1 GCPL.) • Breeze (Hindustan Lever Ltd.) • Jai (Hindustan Lever Ltd. Malanpur through the alpha olefin sulphate( AOS) which is biodegradable makes soaps at GCPL a shade part from others. • Rexona (Hindustan Lever Ltd.) • Dettol(Reclitt and Coleman(I) Ltd.

6 RESEARCH PROBLEM FOR COMPANY PROBLEM 1: Internal Control Systems and their Adequacy Your Company has a proper and adequate system of Internal Controls. At the same time. issues well documented operating procedures and authorities with adequate built-in controls at the beginning of any activity and revised procedures if there is any major change. process and internal controls. During the year the Corporate Audit & Assurance Dept carried out various reviews and provided assurance on compliances to laid down policies. PROBLEM 2:Information Security Your Company accords great importance to the security of its information assets.1. a Chief Information Security Officer. Corporate Audit & Assurance Dept. PROBLEM 3: Opportunities and Threats Specialty products are expected to improve margin and strengthen your company‟sposition in the oleo chemicals space. during the year. external audits and periodic review by the management. recorded and reported correctly. The internal control is supplemented by an extensive programme of internal. Your Company has in place. The risks and mitigation measures were reviewed by your company‟s Risk Committee and corrective measures initiated. to ensure that all assets are safeguarded and protected against loss from unauthorized use or disposal and that transaction are authorized. is entrusted with thetask of ensuring that your Company has the requisite security posture. Your company is now ISO 27001 certified. The Estate management business can continue to accrue revenues by optimizing theavailable space usage in the campus and leveraging the benefits of the location such asassured power 18 . all the procedures and practices that are in line with theISO Security Standards. facilitated a review of your company‟s risk management programme.who is attached to the Corporate Audit and Assurance Department. The system is designed to adequately ensure that financial and other records are reliable for preparing financial information and other data and for maintaining accountability of assets. Your Company‟s Corporate Audit and Assurance Department which is ISO 9001 certified. Toensure that this gets desired focus and attention. if new capacity additionsannounced earlier go on stream. there could be an over-supply situation in the marketwhich can put pressure on margins.

whether local or central. and environmental protection. The review involved understanding the existing riskmanagement initiatives. projections. Legislative changes resulting in a change in the taxes. The Risk Committee hasperiodically reviewed the risks in the various businesses and recommended appropriate riskmitigating actions. As a significant employer and chemicals producer. The Chemicals business growth will alsodepend on the growth of end user industries like polymer. import duties.Important developments that could affect the Company‟s operations include a downtrendin industry. detergent. The over supplysituation for commercial space in the Real Estate market continues to put pressure on therentals and the margins. better connectivity and infrastructural benefits. to ensure occupational safety. zero-based identification and assessment of risks in the variousbusinesses as also the relative control measures and arriving at the desired countermeasures keeping in mind the risk appetite of the organization. environmental protection and quality control programs tomonitor and control these operational risks.employment standards. your Companymaintains strict safety. The Commodity based businesses are likely to be affected by vagaries of the weather.supply. naturalcalamities which affect the industrial sector generally would also affect the businessesof your Company. significant changes in political and economic environment in India andabroad. Actualresults might differ substantially or materially from those expressed or implied. litigation and labour relations. The business is exposed to commodityprice risks relating to raw materials which account for the largest portion of the costsof both the Chemicals and Vegoils businesses. estimates and expectations may be „forwardlooking statements‟ within the meaning of applicable laws and regulations.demand for edible oil. duties andlevies. also impact business performance and relativecompetitiveness of the businesses. cosmetic and personalcare. tax laws. PROBLEM 5: Cautionary Statement Some of the statements in this management discussion and analysis describing theCompany‟s objectives. Macro economic factors including economic and political developments. etc. 19 . PROBLEM 4: Risks and Concerns Your Company has put a risk management framework in place post a comprehensive reviewof its risk management process. The increase in bio-diesel manufacturingcapacity is expected to impact vegetable oil prices. production safety. oilseed production. health.

Bhopal. Best Eco-Friendly industry in Gwalior from MPPCB 2nd Runner-up award in state level competition on fromCII. During the interview the limitation of the worker understands the perception of interviewer. Excellence in safety promotion in M. The response got very subjective. 205 of the participants had to consult their colleagues for filling up thequestionnaire. Winner of the the year2001 ta Praman of the NSCI safety awards for Management 20 .1.P Best Safety from NSC for safety performance.     Limited number of workers was used as sample figure to generalize the analysis. Workers were not able to express their views extensively as they had limitedtime to spare. CERTIFICATE & AWARDS       ISO-14001 for environment management system since 1999.7 LIMITATIONS OF STUDY A major limitation is that in program pertaining attitudinal changes.

THE SOURCES OF THE DATA PRIMARY DATA SECONDARY DATA The primary data and Secomdary data consists of : PRIMARYDATA: •Questionnaire •Observation and interview technique SECONDARYDATA •Information is collected through internet •From various text books •Journals and magazines •Book •Periodicals 21 .1.8 RESEARCH METHODOLOGY.

22 .1 Human Resources initiatives in GCPL:  Revised suggestion scheme up to superintendent cadre. Development of contract workmen through quality circle.   Career counseling for employees children.  Scholarship to SC/ST school children  E-learning. Malanpur Mr. air and the support from them. 2.   English learning classes for quality circle members.  Hindi literacy program for illiterate workmen.CHAPTER-2 INITIATIVES TAKEN BY GODREJ IN DEVELOPMENT 2.  Health promotion scheme.  Basic computer training to workmen.  Merit award. This activity fulfills the corporate social responsibility towards local public. Form theperspective of P&A executive of GCPL. Hamid Ali is that we must fulfill or develop the local people because we are taking water.2 Rural development activities GCPL perform some of the rural development activities for the people of Malanpur.   Focus on technical training through “vikaspath” projects.  Training need identification and preparation of competency profile of our workmen.   Assessment centre.   Employees‟ family visit  .  Before working hours training.

23 . Cleaning and organizing the workplace helps the team to uncover problems.  Organized pollution checking of vehicles. M. Problems cannot be clearly seen when the work place is unorganized. Making problems visible is the first step of improvement.  Running of Gwalior action center.The rural development activities which GCPL perform are as follows:  Organised eye contract operations.  Organized speech competition & quiz for students on importance of saving of environment.P.5S: TPM starts with 5S.  Organized medical health check-up.  Took initiative to improve the infrastructure beautification in Malanpur area.  Distribution of award of meritorious students.  Helped industries in fire accidents. & environment). Pillar 1. 2.  Organized awareness training program on various health & environment related topic for villagers.  Helping in upgrading the village from primary to middle school.  Organized inter-industry safety posters & slogans competition. health.  Organized various training program on SHE (safety. under national safety council.  Promoted entrepreneurship among the youth.  Organized enter school & cultural events.  Running of dispensary & organize distribution of medicines. chapter.  Distribution of posters on environment friendly on diwali festival in all school.3 TPM (Total productivity management) in GCPL:- .

Pillar 4. Transition is from reactive to proactive (Quality Control toQuality Assurance). Pillar-5 Quality maintenance: It is aimed towards customer delight through highest quality through defect free manufacturing.Kaizen "Kai" means change. and "Zen" means good ( for the better ). The principle behind is that "a very large number of small improvements are move effective in an organizational environment than a few improvements of large value. The operators are responsible for upkeep of their equipment to prevent it from deteriorating. much like Focused Improvement. thus freeing up the skilled maintenance people to spend time on more value added activity and technical repairs. This breaks maintenance down into 4 "families" or groups which were defined earlier. These activities are not limited to production areas and can be implemented in administrative areas as well . 24 . By using a detailed and thorough procedure we eliminate losses in a systematic method using various Kaizen tools. Kaizen is opposite to big spectacular innovations. Kaizen requires no or little investment. This pillar is aimed at reducing losses in the workplace that affect our efficiencies. Pillar 3. and then move topotential quality concerns.Pillar 2 – Jishu hozen (Autonomous maintenance):This pillar is geared towards developing operators to be able to take care of small maintenance tasks. Focus is on eliminating non-conformances in a systematic manner. but carried out on a continual basis and involve all people in the organization. Basically kaizen is for small improvements. We gain understanding of what parts of the equipment affect product quality and begin to eliminate current quality concerns.Plant maintenance: It is aimed to have trouble free machines and equipments producing defect free products for total customer satisfaction.

Hence it become necessary to train them on knowing "Know-why". The goal is to create a factory full of experts. efficiency in the administrative functions and identify and eliminate losses.Pillar – 7 Offices TPM: Office TPM should be started after activating four other pillars of TPM (JH. QM. This includes analyzing processes and procedures towards increased office automation.Pillar -6 Training It is aimed to have multi-skilled revitalized employees whose morale is high and who has eager to come to work and perform all required functions effectively and independently. . This they do without knowing the root cause of the problem and why they are doing so. and PM). The employees should be trained to achieve the four phases of skill. KK. Office TPM addresses twelve major losses. Education is given to operators to upgrade their skill. "KnowHow" to overcome a problem what to be done. Office TPM must be followed to improve productivity. By experience they gain. 25 . It is not sufficient know only "Know-How" by they should also learn "Know-why".

* Welfare measures may be both voluntary and statutory. * Welfare measures help to improve the goodwill and public image of the enterprise. * Employee welfare measures are also known as fringe benefits and services. What are the features of employee welfare: Employee welfare is a comprehensive term including various services. * The basic purpose in to improve the lot of the working class. * It improves the loyalty and morale of the employees.1 EMPLOYEES HEALTH AND SAFETY MEASURES. * Employee welfare is a dynamic concept. Objectives behind employee welfare Employee welfare is in the interest of the employee. The objectives of employee welfare are: - * It helps to improve. the employer and the society as a whole. * It reduces labor turnover and absenteeism. 26 .CHAPTER -3 3. facilities and amenities provided to employees for their betterment.

3. crèches. Y. trade unions have done little for the welfare of workers. charitable d social service organizations like: .In India. 27 . and Mines Act 1952. Name of the agencies of employee welfare 1. Central government: .The central government has made elaborate provisions for the health. Employers: .* It helps to improve industrial relations and industrial peace. Other agencies: .Government in different states and Union Territories provide welfare facilities to workers. State government prescribes rules for the welfare of the workers and ensures compliance with the provisions under various labor laws. etc. Kanpur. State government: .Seva Sadan society.g.Some philanthropic.A. shelters etc.* It helps to improve employee productivity.. 2. 4.C.M. rest rooms. But few sound and strong unions have been the pioneering in this respect. safety and welfare under Factories Act 1948. Trade unions: . E.Employers in India in general looked upon welfare work as fruitless and barren though some of them indeed had done pioneering work. the Ahmedabad textiles labor association and the Mazdoorsabha. These acts provide for canteens. 5.

• To make recruitment more effective (because these benefits add to job appeal). • To develop efficiency and productivity among workers. These efforts have their origin either in some statute formed by the state or in some local custom or in collective agreement or in the employer‟s own initiative. • To combat trade unionism and socialist ideas. to reduce labor turnover and absenteeism. 28 .3. • To save oneself from heavy taxes on surplus profits. Inflation has made their lot poor and they find it difficult to maintain their standard of life. • To reduce the threat of further government intervention. • To win over employee‟s loyalty and increase their morale. Employee welfare defines as “efforts to make life worth living for workmen”.2 INTRODUCTION WITH THE CONCEPT OF “EMPLOYEES WELFARE” Rapid industrialization and urbanization have made employees dependent on capitalists. • To build up stable labor force. • To earn goodwill and enhance public image. In such situation employee welfare facilities enable workers to live a richer and more satisfactory. • To give expression to philanthropic and paternalistic feelings.

Within economic aspects of welfare. The short and long term vision to build a humane society is centered in labor welfare activities. meanings. All such activities which are not only secure existential necessities but also ensures improved spiritual and emotional quotient. the man is only responsible for achieving the organizations mission. The features of welfare may also be varying depending on the nation in all fields.Philosophy and Perceptive of Labor Welfare Activities In an industrial society labor welfare activities. The concept of welfare is also concerned with time and space. Therefore. health. his family and his community. Term "welfare" expresses many ideas. These three aspects inter-relate. As welfare progressive and dynamic and keep pace with the changing times as a result. a person may act in its best. The theories of Labor welfare activities firmly believe in that. and to additional means. The social concept of welfare implies the welfare of a man. it‟s meaning and components can be differ in different countries & different places. The welfare of both social and economic aspects is also included. the material of welfare remains potentially volatile. including in labor welfare. behind any machine. With complete satisfaction and be committed on any cause. Worker has a fund of knowledge and experience to 29 . not only effects on the farreaching workforce but it also effects on various aspects of human resources. prosperity and development of human resource etc. such as well status. The changes have similar effects on the welfare system. Various welfare facilities are provided by the organization keep not only employees motivated and committed even their family members also. and work together. Philosophy of Labor welfare activities: The philosophy of labor welfare activities are based on the success of industrial development and the theory of harmony depends on the cooperation and relationship between labor and management (employer). is involved promotion of economic growth by increasing production and productivity. happiness.

work to maximum efficiency and attitude will be fair and friendly towards them. employees.level? 30 . His staffs to be healthy are a basic need of an organization. some basic questions as follows: • Should Labor welfare activities be compulsory for enterprises? • If mandatory. Labor welfare activities perceptive: The attention on Labor welfare activities has led to a rising interest by the stakeholders who have now started to identify the problems of labor welfare and to formulate their position. the worker can be a working good contributor in the prosperity of the organization. It is part of the facilities provided by the employer. Therefore. trade associations or unions. If his ability and skill to be properly utilized with the right direction. And it can be achieve by work satisfaction of the worker. and government etc. The concerning law prescribes the minimum standard. The main stakeholders are the investor of enterprises. they are gradually increasing information about the potential of labor welfare activities and even putting vision on labor welfare activities in future prospects. should labor welfare activities be regulated by law or social organization? • If voluntary. .perform his job. their cooperation will be wholehearted. how to secure the interests of the employees at the enterprise. In return. The labor welfare activities in a form of health care centres to facilitate provided through the idea of a good medical care center to ensure job satisfaction and productivity improvements will help more. that would associated with healthcare of workers and it would ensure their minimum health hazardous. From this perspective. but a progressive employer to expand its activities must protect the health of workers and their dependents.

3. Housing. 6. 31 . 5.3 Types of welfare services * Intramural: . * Extramural: .3. 4. Uniform etc. 3.These are provided within the organization like: 1. Education. Workers cooperative stores. 7.These are provided outside the organization. 2. 2. Rest rooms. like: - 1. 4. Child welfare. Leave travel facilities. Interest free loans. Canteen. Vocational guidance etc. Crèches.

& are un-knowingly spending almost all the time in badly designed / utilized offices spaces which are in-turn very dangerous to health. etc. Quiz. Manager (Safety) is looking after functions related to safety. In this area focus is on to create a safe workplace and a surrounding area that is not damaged by our process or procedures. Posters. Drama. GI has made health and well-being an essential deliverable for all products and services. and it is a key performance area for all employees of Godrej Interio. 2. To create awareness among employees various competitions like safety slogans. and healthy work environments for consumers. related to safety can be organized at regular intervals. Research conducted by Godrej Interio Ergonomic Cell has shown that today close to 71% of employees complain about discomfort at work. Utmost importance to Safety is given in the plant.3. GI also uses its expertise in these areas to create a healthy and positive work environment for its own employees. safe. Zero fires. Hence.4 EMPLOYEES HEALTH AND SAFETY BY GODREJ. The committee is headed by senior vice President (Technical). Environment: Target: 1. Safety. GI facilitates health and well-being through ergonomic design of products and careful use of raw materials which aid in creating comfortable. this element of urban living has become a significant contributor to health and well-being in the current scenario. Zero accident. Zero health damage 3. A committee is constituted for this pillar which comprises representative of officers as well as workers. Health. “Employees spend more than 70% of their non-sleep time in offices. Given the amount of contact time consumers spend with their furniture at offices and homes. This pillar will play an active role in each of the other pillars on a regular basis. Majority of these problems are 32 .

GI launched the unique.Wellness Camps & Ergo Audits Last year. ii. The program's mission is to develop a culture of wellness at the workplace. to office exercises. These tools are currently used at all GI knowledge centers and at 37 company showrooms. workgroups. value-added service of Wellness Camps & Ergo Audits. from good posture. GI plans to reach out to more than 100. in the near future. iii.000 people every week for the past 2 years. wherein the team of Ergonomists create awareness about Musculoskeletal Disorders amongst employees. GI conducted Wellness Camps for 72 organizations and Ergo Audits for 9 different organizations. The team has designed a product selection tool. These tips are being emailed to more than 20. and consumer-focussed communication on the right way to use products. GI hopes to bring Wellness to the forefront for all the individuals. In fiscal year 2011-12. and organizations they make contact with. With strategic linkages in the coming years. assess the current Ergonomic level of office spaces and suggest corrections in terms of workspace layout. due to non-application of basic Office Ergonomics principles.Wellness Tips With this initiative.000 people weekly. Godrej Interio's Wellness @ Work Program provides employees access to information that helps them learn techniques to develop a healthy lifestyle in the workplace and at home.due to un-ergonomic office furniture design and more importantly. the Ergometer. The Human Resources and EHS departments of various customer organizations found excellent value in this initiative. which helps the customer choose the chair that is most suitable to their body dimensions and the task being performed. 33 .” GI strongly believes that the best way to stay healthy is to know your health risks and work towards preventing them. GI‟s 'Wellness Tips' cover a vast range of topics.Ergometer GI has the unique distinction of having full time Ergonomists on its rolls who overlook the deployment of ergonomic design principles in product development. to optimal use of office gadgets and accessories. The three main initiatives of this program are listed below: i.

recorded 3 reportable and 25 non-reportable accidents (for 3 year trend. incentives are offered to report near miss incidences. In line with this philosophy. To sensitize and promote safety issues amongst employees. GI will hold different competitions to create awareness and engage employees on OHS related aspects at the divisional and corporate level.3. Occupational Health & Safety Godrej Interio Health and Safety PolicyWhatever Godrej Interio (GI) does. safety trainings. employees will assume defined responsibilities and accountability. but also because it promotes good business practices and pays high dividends. not only because they believe workplace health and safety is essential to respect human life. whose responsibility it is to ensure that injuries are prevented. it shall be done safely. GI operates in this manner. Occupational Health and Safety training will take place at all levels of the organization and periodic audits of the system will be conducted by management. To incentivize this. an increase in near Godrej Interio GI miss incident reporting (554 reported) (refer HS-01) helped in ramping up its safety measures and reducing the number of accidents in facilities. In efforts to build and support a culture that fosters and nurtures a safety mindset in the organization. safety performance for the last few years is enumerated below. safety kaizens. and OHSAS reportable frequency rate was 0. etc. focused on key indicators like hazard identification.79 (refer HS03). and winners shall be suitably recognized. On the path to the organizational mission of ZERO ACCIDENTS. there were no fatalities. near miss reporting. In 2011-2012. refer HS-02). as all hazards can be safeguarded either physically or through safe working procedures.Occupational Health & Safety Trends at a Glance 34 . GI is committed to maintaining compliance with local and national Occupational Health and Safety (OHS) laws that govern performance. In that respect. GI believes that all accidents are preventable. Therefore. and aims to go beyond this compliance with certification to OHSAS 18001 guidelines. working safely is a condition of employment at all its facilities.

* Facilities for storing and drying clothes . suitable and clean washing facilities separately for men and women workers.3.* Canteens. Merits & Demerits of employees’ welfare activity Merits: • Motivates employees • Employee Retention • Minimized social evils • Better Job satisfaction • Cuts down labor turnoverDemerits: • Huge investment • Employees being dissatisfied 35 . * Welfare officer.5 Provisions which Factories Act 1948 provides for welfare * Adequate. * First aid boxes are provided. wherever more than 500 workers are employed. if more than 250 workers are employed.

What suggestive measures must be taken regarding welfare? To study the satisfaction level of employees with respect to their welfare in Godrej To know the working condition and what are things that affect them not to work properly. 36 .  To find out the suggestions.OBJECTIVES OF THE STUDY      How many people actually know about the welfare measures? To know the effectiveness of welfare measures.

or services Price wars changes (government. 37 . taxes.CHAPTER-4 DATA ANALYSIS SWOT Analysis of the Company: Strengths             Cost advantage Asset leverage Effective communication Online growth Loyal customers Market share leadership Strong management team Strong brand equity Strong financial position Supply chain Pricing Reputation management Weaknesses     Lack of capital invrestent r &d Lack of innovation Lack of MNC culture Hierarchial structure Opportunities       Acquisitions Asset leverage Emerging markets and expansion abroad Online Product and services expansion Takeovers Threats          Competition Cheaper technology Economic slowdown External politics. etc) Exchange rate fluctuations Lower cost competitors or imports Maturing categories. products.

The feelings of satisfaction can be made better by making more employees friendly especially for non-executives population. RECOMMENDATIONS     The company should review and make some more proper arrangement for employees. benefits or doing some extra works for them.  It is also necessary that the non-executives groups must be motivated time to time by providing them some incentives. Proper training should be provided to all employees to avoid any unwanted accidents.  Educational assistance is not up to the mark there is need to improvement.   Quality of food must be improved to satisfy the employees. Management must understand employees problem and try to solve and not just discourage them. is always committed towards their employees and their families but than also I would like to give some suggestions.CHAPTER-5 SUGGESTIONS Although GCPL. 38 .executives groups.  It is must and necessary there should be proper coordination and understanding among executives and non. Employees must be motivated and encouraged.

The job satisfaction level of employees is in its satisfactory level it never leg behind in putting the optimum input through various means to motivate the employees for the maximum best output. 39 . Where as I have under gone to summer training I have found that GCPL.Godrej is well aware about its social and environmental responsibility but along with must consider its employees problems and its health and safety measures and try to encourage them. .CONCLUSION Godrej Consumer Product Limited is one of the largest fast moving consumer goods company which is having 10-15% market share with 5 industrial plants.

FINDINGS The findings show that the employees are quite satisfied with the policies. 40 . More health and safety measures must be taken by Godrej company and of course the employees are satisfied by the treatment of management towards its employees. The compensation and the welfare dimension of GCPL are at a higher acceptability position among the employees. rules and regulations of GCPL.

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