Beruflich Dokumente
Kultur Dokumente
If your change is a Service Management Processes related record such as Change Management Approval Agreement (CA for Parent Record - please create only example form for further child RFCs. Please refer to examples in the Rem
All Worksheets
Green Fields
All non-white fields in this document will be locked and now should be not updated cells. If you found an error, please report it to the Change Management team. If an newly added lines please copy it from the lines above.
This section should contain all persons, including but not limited to BP Staff, Contr columns are the Key decision maker and approver information. To make sure you have all the contacts captured and available on all pages pleas
Each worksheet has a section for entering the communications required - please c details on the Communications Page. Each worksheet has a section covering the tasks and activities requirement. In summary tab there is a set of questions which need to be completed to validate questions have been answered. This relates to the person/ team responsible for completing the task/ activity
Dates and Times must be entered in full, dd/mm/yyyy hh:mm. For durations of the number (e.g. "5"), for specific time in hh:mm format. Please note, that it must be c zone is not GMT (UK Time), please specify by using Time Zone dropdown field in You have the ability to insert additional rows in any of the tables in the Planning, T Post Implementation worksheets. Be careful with calculations and formulas, pleas added.
Contacts Page
Name Role Notes Email address; Phone numbers Segment/ Function Location Remediation End Date/ Time Key Decision Maker / Approver Conference Bridge Details Please provide a full name of the contact.
This should be a one of the predefined roles (see also help at the right side of the not listed. Please cover all the activities / roles and responsibilities as per whole lif Enter the details about the person / role uncovered by the other fields.
Please provide all the typical details. Please note, that not all the people have an a details can differ. Enter the segment or function (e.g. IST, R&M, Telecommunication, GHS etc) Enter the location of the contact. Choose the right option accordingly or leave blank if not applicable.
This is the date/time the remediation / back-out is due to end. The date is popula
This is very important option for major changes / releases - if during implementatio opened, please provide all the necessary details.
Summary Worksheet
RFC Reference Change Owner Change Type
Enter the Ref number which has been generated within the Remedy Module. Th the other worksheets. Select the name of the Change Owner as specified in Contacts Page. The Chang to present the Change to the CAB board for review Enter the type of change you will be undertaking, Infrastructure, Application or bo should be aligned to the Operational Categorization of your change in Remedy.
Start Date/ Time End Date/ Time Remediation Start Date/ Time Remediation End Date/ Time
This is the date/time the implementation is due to start. The date will be populated time should be in GMT, if you are using your local zone - please specify it by using
This is the date/time the implementation is due to end. The date will be populated
This is the date/time the remediation / back-out is due to start. The date is popula
This is the date/time the remediation / back-out is due to end. The date is popula
This is the date/time the outage is due to start. The date must be in line with imple also explained in the Business Service Impact section in the Notes field in Remed
This is the date/time the outage is due to end. The date must be in line with imple also explained in the Business Service Impact section in the Notes field in Remed The task lists contain the most relevant information from that submitted on each s data entered in the RFC on the Remedy Change Module In summary tab there is a set of questions which need to be completed to validate the questions have been answered.
Communications Worksheet
Where regular maintenance will require a server re-boot and users may experienc disruption to this service during a stated period or there will be any issue visible by users you should follow the Amber template for the communication preparation. F details follow the link:
Planning Worksheet
Planning and Preparation Activities signed off New Project? DS Engagement Digital Security Engagement DS Review/ Registration process
When the stated activities have been agreed and signed off select Yes, if at the tim outstanding then No should be selected Please be aware that you have to engage the Digital Security Risk Manager/ Risk and approval of any project or new application before going live The process for DS engagement can be found by selecting the following link
The first step to engaging Digital Security as part of the CVP Select phase is by re your project. To do this, select the following link
At the end of the review and registration process, you will receive a sign-off notific attached to the relevant RFC
Major Change
Digital Security must be engaged for all major changes. If you have not already do self-register your project by using the following link. Once registered Digital Secur contact you within 7 - 10 working days to determine the type of security review wh required and discuss the next steps.
Disk Disposal
The change will be approved only where compliant to BP standards for handling s information is met. For information on the handling of sensitive information please one of the following links
The tables have been separated in these worksheets to allow for phased impleme
Change Type Start Date/ Time End Date/ Time Remediation Date/ Time (aka Back-out Point) Enter the date/time when the remediation is due to start if applicable. The date wi The task/ activity lists contain the most relevant information from that submitted on Task/ Activity Lists validate the data entered in the RFC on the Remedy Change Module
Once the estimated start time has been manually entered in cell K37, adding the time and give the start time of the next task. The start date/ time will be copied au Ensure that you reflect in the task the actual time the task will take, including any ' reboot/ backup to complete etc. The type of change you will be undertaking, Infrastructure, Application or both Infr populated from Summary. Enter the date/time when the implementation is due to start. The date will be pop Enter the date/time when the implementation is due to end. The date will be pop
agement Approval Agreement (CAM Request) do not complete this form ease refer to examples in the Remedy tool instead (Notes field).
ets
ed and now should be not updated. Only enter information in the white e Change Management team. If any of the formulas does not work n the above.
g but not limited to BP Staff, Contractors, Third Parties. In the final 2 ver information. d and available on all pages please complete Contacts Page accordingly.
s and activities requirement. h need to be completed to validate the Change. Please ensure that all the
m/yyyy hh:mm. For durations of the tasks, please provide days in single mat. Please note, that it must be consistent with Remedy ticket. If your time sing Time Zone dropdown field in Summary tab. ny of the tables in the Planning, Testing, Implementation, Remediation and h calculations and formulas, please copy the formulas across the lines
ge
e also help at the right side of the Contacts tab) or entered manually role nd responsibilities as per whole lifecycle of the change.
e, that not all the people have an access to the BP GAL, or some of the
elecommunication, GHS etc) is due to end. The date is populated from the Remediation Worksheet
nk if not applicable.
sheet
ified in Contacts Page. The Change Owner will be required, as appropriate, ew g, Infrastructure, Application or both Infrastructure and Application. It tion of your change in Remedy.
o start. The date will be populated to the Implementation Worksheet. The al zone - please specify it by using Time Zone dropdown list.
o end. The date will be populated to the Implementation Worksheet is due to start. The date is populated from the Remediation Worksheet is due to end. The date is populated from the Remediation Worksheet
The date must be in line with implementation plan and change window and ection in the Notes field in Remedy - if the service is affected.
The date must be in line with implementation plan and change window and ection in the Notes field in Remedy - if the service is affected. ion from that submitted on each sheet. This will be used to validate the e Module h need to be completed to validate the Change. Please ensure that all
Worksheet
Communication Programme Home Page
r re-boot and users may experience or there will be any issue visible by the end the communication preparation. For more
sheet
d signed off select Yes, if at the time of raising the Change these are still
gital Security Risk Manager/ Risk Management Consultant for reviewing efore going live by selecting the following link DS Homepage
DS Engagement Portal
hanges. If you have not already done so nk. Once registered Digital Security should mine the type of security review which will be
Major Change
ant to BP standards for handling sensitive ing of sensitive information please select
DS Homepage
iation Worksheets
y entered in cell K37, adding the estimated duration will increase the end e start date/ time will be copied automatically down each of the tables. e the task will take, including any 'lapsed time' e.g. waiting for the server to
s due to start. The date will be populated where appropriate. s due to end. The date will be populated where appropriate.
to start if applicable. The date will be populated where appropriate information from that submitted on each sheet. This will be used to medy Change Module
Summary of change Major revisions finished; an official release - 2.1 Updated to 2003 compatible version
When this worksheet has been completed, please go to the each tab and select the names accordingly (i.e. T
To add additional rows to any of the tables below, please ensure that you use the following method to prese 1. Go to the row header/ number at the left hand side of the document where you want to insert more rows 2. Right Click and select Copy 3. Right Click again and select Insert Copied Cells 4. For numbered cells, you will need to renumber them. 5. DO NOT REMOVE ANY ROWS/LINES, INCLUDING NEW ROWS ADDED BY FOLLOWING THE INSTRUCTIO Change Owner,Communication Owner,Planning Owner,Testing Owner,Implementation Owner,Remediation Owner,P
ID
Name
Role
Change Implementer Change Owner
0 1. Ezra01 Doss Ezra Doss 2. Senthil 02 Duraisamy Senthil Duraisamy 03 04 05 06 07 07 08 09 10 11. ChM 11onChM duty on duty 12 13 14 15 16 17 18 19 20
Please complete the Conference Bridge Details below if there will be such option available. All the necessary Example: InterCall Std Dial in International number +44(0)1452 584028 Conference Bridge Details Start BST End BST
each tab and select the names accordingly (i.e. Testing Owner on the Testing tab and so on). All the necessary details will be show
sure that you use the following method to preserve the formatting and avoid formula corruption. document where you want to insert more rows
OWS ADDED BY FOLLOWING THE INSTRUCTIONS PROVIDED Owner,Implementation Owner,Remediation Owner,Post Implementation Owner,Change Implementer,Change assignee Contributors list
Notes
Email
ezra.doss@hp.com senthilkumar.d@hp.com
Contact Number
+914466378099 +914466373497
N/A
+48664472800
e will be such option available. All the necessary details including provider name should be added. 52 584028 Conference Bridge Details Phone number Conf code Web link / other details
uption.
Segment/ Function
India India
Location
+48664472800
GOI
Poland
Approver
Yes/No No Yes
Yes
Yes
Change Owner A Change Owner: Is the person who is ACCOUNTABLE for the RFC (Planning and Implementation). Is normally the group manager, team lead, liaison, or supervisor responsible for the source of the RFC Liaises with Change Assignees, Change Implementers and Change Requesters to ensure requests are fully documented and of suitable quality to be submitted for approval. Provides information and guidance to Change Management on the justification, criticality and impact of their RFC. Represents the RFC at the CAB, when requested by the Change Manager Responds to queries relating to the RFC, should the Change Assignee be unavailable. Ensures that the RFC is implemented within the specified timeframe and as documented within the Implementation Plan or backed out with no disruption to the business services. Identifies the Business Owner for the RFC. Ensures that the Change Requester and Assignee fulfils their responsibilities accurately, informatively and in a Change Implementer / Task Implementer Is responsible for building the implementation package and actioning the requirements in accordance with the content of an approved Change Request. Implements the change after RFC approval and in accordance with the scheduled date, time, and implementation plan and where appropriate back-out plan as specified in the RFC. Notifies the Service Desk & Assignee when the RFC has been completed and that impacted services are available again. Confirms the result of the RFC implementation and informs the Change Assignee so that the Assignee can update the RFC accordingly. Evaluates whether back-out is required whilst sufficient time is available to back-out the change within the agreed change window. Backs out the change following the approved back-out plan where required, e.g. should the change fail or a deviation from the Implementation Plan is required. Postpones approved RFCs if notified of a conflict or other reasons why the RFC implementation must be Change Assignee Is responsible for communicating any amendments to details/dates/times of the RFC to the relevant Change Manager. Failure to do so may result in the delay of a Change. Communicates the CABs decisions to Change Implementers and other stakeholders. Ensures that any CMDB updates or changes are actioned in the respective CMDB in a timely manner. Ensures that the resources necessary for implementation have been booked and are available. Ensures that the Change is approved prior to implementation. Once the Change is implemented, its success is assessed and accurately recorded. Ensures agreed and approved communication plans are followed. Completes the Post-Implementation section of all RFCs. Attends and contributes to a formal Post-Implementation Review, when requested by Change Management. Change Escalation Point / Go-No Go Decision Makers If no one can be contacted or there are issues around Change and Change Owner or deputy is unable to address, the Escalation Point will be used to contact and resolve. The people listed in the "Go/No go" section must have a power to decide if the change has been successful and
Summ This Worksheet MUST be completed for all changes - your responses will provide guidance of which other in reviewing and - where appropriate - approving your change
If some detail is missing or not all results are showing, your change ticket will not pass validation & you wi
Implementation W
Accountabili
4000 Implementation 5000 Remediation (Back-out) Total Outage duration (implementation + remediation) ID 1000 Planning 2000 Testing 3000 Pre-implementation activities (resource booking, communication, backup) 6000 Post Implementation tasks (testing, closure, PIR if applicable, documentation & CMDB update) Task List
Accountabili
2. Senthil Durais
2. Senthil Durais
Change Validation before CAB Review # Description Planning 1 2 3 1. Planning and Preparation Activities Agreed/ Signed Off New Project? Yes No Status
Has Digital Security reviewed and approved the project or new application? No
4 5 6 7 8
Digital Security Sign-Off attached to RFC? Major Change? Has Digital Security reviewed and approved the major change? Digital Security Sign-Off attached to RFC? Is disk disposal activity required?
No No No No No
9 10
Are you compliant with the BP standards around the handling of sensitive information? Is the Change window stretching into the WCC period?
N/A Yes
11
Yes
12
No
13
No
28
29
30
31
32
37
HP GHS only - Has ESL or Jet tool been updated with the outage period ? DR Implications for the change - see DR Test RA
33
34
35
36
14
15 16 17 18 38 39 40 19
Implementation Plan Reviewed and Signed-Off? Are all manufacturer guides and other documentation necessary for reference during this change available? Are there any logical items required in order to complete this change? Has all pre-implementation testing as defined on the Testing worksheet been completed? Is this change going to be implemented remotely or using local resources? If remotely - are there any local resources required to complete the change? Are the resources booked? Is all BP documentation necessary for reference during this change available? Are any activities and tasks required to be completed and validated to ensure successful remediation of this change should it be unsuccessful? Are the required decommissioning activities included on this worksheet? Remediation Have all Remediation Plan Decision Makers and Key Stakeholders been identified Remediation Plan Activities Agreed/ Signed Off Post Implementation Review
20
No
21
N/A
23 24
Description Post Implementation Have you updated the Implementation and remediation plans to show that tasks have been completed? Have all Post Implementation tasks/ activities been completed?
Status
25 26
Yes Yes
27
Is it necessary to wait for periodic business processing to complete before final confirmation of implementation success can be determined?
N/A
Summary
uidance of which other sections needs to be populated and how. This will also provide valuable information to assist Approvers
pass validation & you will not gain approval for this change.
BST British Summer Time Europe UTC + 1 hour Accountability 2. Senthil Duraisamy 2. Senthil Duraisamy Estimated Start Date and Time BST 7/5/2012 20:00 7/5/2012 20:00 Estimated Duration d:hh:mm 2:02:00 2:02:00
Validator Instructions Status This activity must be completed prior to the change being presented for CAB Review
Yes
No If "Yes" has been selected at Question 2, then questions 3 and 4 must also say "Yes". If "No" then advise the Change Owner that the Change cannot be presented for CAB review
No
If "Yes" has been selected at Question 2, then questions 3 and 4 must also say "Yes". If "No" then advise the Change Owner that the Change cannot be presented for CAB review
No
No If "Yes" has been selected at Question 5, then questions 6 and 7 must also say "Yes". If "No" or "N/A" then advise the Change Owner that the Change cannot be presented for CAB review
No
No
No If "Yes" has been selected at Question 8, then question 9 must also say "Yes". If "No" or "N/A" then advise Change Owner that the Change cannot be presented for CAB Review
N/A
Yes If "Yes" has been selected at Question 10, then question 11 must also say "Yes". If "No" or "N/A" then advise Change Owner that the Change cannot be presented for CAB Review
Yes
No If "Yes" has been selected at Question 10, then question 11 must also say "Yes". If "No" or "N/A" then advise Change Owner that the Change cannot be presented for CAB Review If Yes -> please make sure you have completed and attached ATW (MDCs) or arranged an access (other DCs)
No
If Yes -> complete the DR Questions below and go to the DR Test RA tab.
If Yes -> go to the DR Test tab and provide details of when the DR Plan update with be provided and who will be engaged to review/approve If Yes -> provide details of which Imp Plan steps or RFC covers the updates to the DR Solution
If Yes provide details of the change to the time in which minimum service levels must be recovered (RTO) for the application? This activity must be completed prior to the change being presented for CAB Review
Yes
This activity must be completed prior to the change being presented for CAB Review
N/A
N/A
N/A
Remotely These activities must be completed prior to the change being Implemented, but is not necessary for CAB Review validation. Please ensure that if "Yes" is selected there is reference to those documents/ activities or items on the implementation plan.
No
Yes
N/A
No
N/A
These activities must have been completed prior to the change being presented for CAB Review
Status
Yes Yes This activity must be completed prior to the change being subject to Post Implementation Review (where applicable) and Closed
This activity must be completed prior to the change being subject to Post Implementation Review (where applicable) and Closed N/A
Outage - see Guidelines N/A N/A #VALUE! Estimated Outage (calculated) d:hh:mm 0:00:00 0:00:00 0:00:00
Communications
Change Number CRQ000000113330
When this worksheet has been completed, please go to the each tab and select the communication names accord Notification). All the necessary details will be shown in the table.
To add additional rows to any of the tables below, please ensure that you use the following method to preserve th formula corruption. 1. Go to the row header/ number at the left hand side of the document where you want to insert more rows 2. Right Click and select Copy 3. Right Click again and select Insert Copied Cells 4. For numbered cells, you will need to renumber them. 5. DO NOT REMOVE ANY ROWS/LINES, INCLUDING NEW ROWS ADDED BY FOLLOWING THE INSTRUCTIONS P
ID
0
Originator (SME or Service Line Manager for example) ide communication out to end users about an upcoming Plann where regular maintenance will require a server re-boot an service during a stated period (Amber template). They engage their approved communicator who is register Programme Register and therefore can send from the MyS Accredited Communicator drafts email Accredited Communicator issues to their reviewer(s), coll Accredited Communicator seeks final sign-off and approv Accredited Communicator sends the comms to their selec distribution list via BP Outlook email Accredited Communicator saves a copy of the communic
Communications planned for the change Type e.g. Business, Technical Technical only Owner Person responsible for ensuring communication is sent out 2. Senthil Duraisamy Date Required By BST
tails of Communications
e communication about?
Configuration
ger for example) identifies a requirement to send a t an upcoming Planned Change, e a server re-boot and users may experience disruption to this template). cator who is registered in the End User Communications n send from the MyServiceCentre@uk.bp.com mailbox
heir reviewer(s), collates feedback and makes updates sign-off and approval comms to their selected audience using the appropriate
Recipients
When this worksheet has been completed, please check the answers below. The answers to the validation quest 1. Planning and Preparation Activities Agreed/ Signed Off 2. New Project? 3. Has Digital Security reviewed and approved the project or new application? 4. Digital Security Sign-Off attached to RFC? Unity Engagement Number Yes No No No 0
To add additional rows to any of the tables below, please ensure that you use the following method to preserve th 1. Go to the row header/ number at the left hand side of the document where you want to insert more rows 2. Right Click and select Copy 3. Right Click again and select Insert Copied Cells 4. For numbered cells, you will need to renumber them 5. DO NOT REMOVE ANY ROWS/LINES, INCLUDING NEW ROWS ADDED BY FOLLOWING THE INSTRUCTIONS P
Name
Select person 1. Ezra Doss
Role
as per Contacts page Change Implementer
Notes
0
Email
ezra.doss@hp.com
Task List Test on Windows Server 2003 Enterprise Edition Test on Windows Server 2003 Enterprise Edition 64 bit Test on Windows Server 2003 Standard Edition Test on Windows Server 2008 R2 Test on Solaris 10 SPARC
1005 1006 1007 1008 1009 1010 1011 1012 1013 1014 1015 1016 1017 1018 1019 1020
nswers to the validation questions are updated from the Summary worksheet. 5. Major Change? 6. Has Digital Security reviewed and approved the major change? 7. Digital Security Sign-Off attached to RFC? 8. Is disk disposal activity required? 9. Are you compliant with the BP standards for handling of sensitive information? No No No No N/A
ollowing method to preserve the formatting and avoid formula corruption. ant to insert more rows
Email
ezra.doss@hp.com
Contact Number
+914466378099
Segment/ Function
0
Prior Planning and Preparation Communications Type e.g. Business, Technical Technical only Owner Person responsible for ensuring 2. Senthil Duraisamy Date Required By BST 1/0/1900
Recipien 0
Prior Planning and Preparation Tasks/ Activities Accountability HP Tools Team HP Tools Team HP Tools Team HP Tools Team HP Tools Team Date/Time Required By 7/4/2012 12:00 7/4/2012 12:00 7/4/2012 12:00 7/4/2012 12:00 7/4/2012 12:00
HP Tools Team
7/4/2012 12:00
10. Is the Change window stretching into the WCC period? 11. WCC Form Attached? 12. Is the Change windows part of a Key Event? 13. Has Key Events RFC instructions been adhered to?
Yes Yes No No
Location
India
Approver
Yes/No No
Recipients 0
Comments
Complete
Change Number
Testing CRQ000000113330
When this worksheet has been completed, please check the answers below. The answers to the validation ques 14. Test Plan Reviewed, Agreed/ Signed Off Successful and signed off
To add additional rows to any of the tables below, please ensure that you use the following method to preserve t 1. Go to the row header/ number at the left hand side of the document where you want to insert more rows 2. Right Click and select Copy 3. Right Click again and select Insert Copied Cells 4. For numbered cells, you will need to renumber them 5. DO NOT REMOVE ANY ROWS/LINES, INCLUDING NEW ROWS ADDED BY FOLLOWING THE INSTRUCTIONS P
Name
Select person 2. Senthil Duraisamy
Role
as per Contacts page Change Owner
Notes
0
Test Required?
Test Planned?
ID
Test
Pre-Deployment / Pre-Implementation
Tester
2000
Test on Windows Server 2003 Enterprise Edition Test on Windows Server 2003 Enterprise Edition 64 bit
Yes
Yes
2001
Yes
Yes
2002
Test on Windows Server 2003 Standard HP Tools Yes Edition Team Test on Windows Server 2008 R2 HP Tools Yes Team HP Tools Yes Team HP Tools Yes Team
Yes
Yes
2003
Yes
Yes
2004
Yes
Yes
Yes
Yes
Test Required?
ID
Test
Deployment 2100 Verify RFC information HP Tools Yes Team HP Tools Yes Team Yes
2101 2102 2103 2104 2105 2106 2107 2108 2109 End
Yes
Deployment
Tester
Test Required?
ID
Test
Post Deployment 2200 2201 2202 2203 2204 2205 2206 2207 2208 2209 2210 End Verify HP Tools are correctly installed Verify IBM Tools are correctly removed Verify CMDB is updated STO Team STO Team STO Team Yes Yes Yes Yes Yes Yes
Post Deployment
Tester
Planning Validation
answers to the validation questions are updated from the Summary worksheet.
following method to preserve the formatting and avoid formula corruption. want to insert more rows
Email
senthilkumar.d@hp.com
Contact Number
+914466373497
Segment/ Function
0
Testing Communications Type e.g. Business, Technical Technical only Owner Person responsible for ensuring communication is sent out 2. Senthil Duraisamy Date Required By BST 1/0/1900
Rec
Testing Tasks/Activities
Acceptance Criteria Agreed? Test Resources Available? Test Data Available?
Estimated Duration
BST
d:hh:mm
BST
Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Yes 15/06/2011 12:00 AM Yes 15/06/2011 12:00 AM Yes 15/06/2011 12:00 AM Yes 15/06/2011 12:00 AM Yes 15/06/2011 12:00 AM Yes 15/06/2011 12:00 AM 01:20:00 #VALUE! 01:30:00 #VALUE! 01:30:00 #VALUE! 01:00:00 #VALUE! 01:30:00 #VALUE! 00:30:00 #VALUE!
Testing Tasks/Activities
Acceptance Criteria Agreed? Test Resources Available? Test Data Available?
Estimated Duration
BST Yes Yes Yes Yes Yes 3/16/2012 18:00 Yes 3/16/2012 18:00
d:hh:mm
BST
3/16/2012 18:00
3/16/2012 18:00
Estimated Duration
BST Yes Yes Yes Yes Yes Yes Yes Yes Yes 3/19/2012 5:00 3/19/2012 5:30 3/19/2012 6:00
1/0/1900 0:00
Location
India
Approver
Yes/No Yes
Recipients
Complete
Status
Comments
Status
Comments
Status
Comments
When this worksheet has been completed, please check the answers below. The answers to the validation ques 18. Has all the pre-implementation testing identified on the Testing worksheet been completed? 19. Is all BP documentation necessary for reference during this change available? 20. Are any tasks/ activities required to be completed and validated to ensure successful remediation of this change should it be unsuccessful?
15. Implementation Plan Agreed/ Signed Off 16. Are all manufacturer support guides and other documentation necessary for reference during this change available? 17. Are any logical items required in order to complete this change?
Yes
N/A
N/A
To add additional rows to any of the tables below, please ensure that you use the following method to preserve t 1. Go to the row header/ number at the left hand side of the document where you want to insert more rows 2. Right Click and select Copy 3. Right Click again and select Insert Copied Cells 4. For numbered cells, you will need to renumber them, 5. DO NOT REMOVE ANY ROWS/LINES, INCLUDING NEW ROWS ADDED BY FOLLOWING THE INSTRUCTIONS P
Im
Name
Select person 2. Senthil Duraisamy
Role
as per Contacts page Change Owner
Notes
Imple Communication Name e.g. Outage Notification 1. Planned Maintenance Details of Communications What is the communication about? Monitoring Configuration
ID
Task List Required DNS Entries Required Disk Space Available Access to Server - iLOM/RSC Access to Server - SSH/RDP
Start 3000 3001 3002 3003 3004 3005 3006 3007 3008 3009 3010 3011 3012 3013 3014 3015 3016 3017 3018 3019 3020
ID
Task List
Start 3100 3101 3102 3103 3104 3105 3106 3107 3108 3109 3110 3111 3112 3113 3114 3115 3116
Connect to Servers Install HP SA Tool onto Hosts Register to HP SA manager Use HP SA to deliver HP OM Tools Register to HP OM manager Update/Push HP OM Std Monitoring
Implementation Validation The answers to the validation questions are updated from the Summary worksheet. Are the required decommissioning activities included on this worksheet? Is physical access to a Data Center required? (ATW process in place)
Has all the pre-implementation ing identified on the Testing ksheet been completed?
N/A
N/A
Are any tasks/ activities required to completed and validated to ensure cessful remediation of this change uld it be unsuccessful?
No
the following method to preserve the formatting and avoid formula corruption. ou want to insert more rows
Contact Number
senthilkumar.d@hp.com
+914466373497
Implementation Communications Type e.g. Business, Technical Technical only Owner Person responsible for ensuring communication is sent out 2. Senthil Duraisamy Date Required By BST 1/0/1900
Estimated Start Time Estimated Duration BST 7/5/2012 20:00 7/5/2012 20:30 7/5/2012 21:00 7/5/2012 21:30 d:hh:mm 0:30 0:00:30 0:00:30 0:00:30
Estimated End Time BST 7/5/2012 20:30 7/5/2012 21:00 7/5/2012 21:30 7/5/2012 22:00
7/5/2012 20:00
00:01:30
4/21/2012 0:00
Implementation Tasks/ Activities Accountability Estimated Start Time BST 7/5/2012 22:00 7/6/2012 0:00 7/6/2012 23:30 7/7/2012 9:00 7/7/2012 11:00 7/7/2012 12:00 Estimated Duration Estimated Start Time d:hh:mm 2:00 23:30 9:30 2:00 1:00 2:00 BST 7/6/2012 0:00 7/6/2012 23:30 7/7/2012 9:00 7/7/2012 11:00 7/7/2012 12:00 7/7/2012 14:00
7/5/2012 22:00
2:00:00 PM
7/7/2012 12:00
N/A
Segment/ Function
Location
India
Recipients
Status
Comments
00:00:00
Status
Comments
00:00:00
00:00:00
To add additional rows to any of the tables below, please ensure that you use the following method to preserve the formatting and avoid formula corruption. 1. Go to the row header/ number at the left hand side of the document where you want to insert more rows 2. Right Click and select Copy 3. Right Click again and select Insert Copied Cells 4. For numbered cells, you will need to renumber them, 5. DO NOT REMOVE ANY ROWS/LINES, INCLUDING NEW ROWS ADDED BY FOLLOWING THE INSTRUCTIONS PROVIDED. Contributors list
Name
Select person
Role
as per Contacts page
Notes
Contact Number
Segment/ Function
Location
Approver
Yes/No
Remediation Communications Communication Name e.g. Outage Notification Details of Communications What is the communication about? Type e.g. Business, Technical Owner Person responsible for ensuring communication is sent out Date Required By BST Recipients Status Completed / Outstanding
Remediation Tasks/ Activities ID Task List Remove HP OM Tool via HP SA Remove HP SA tool manually Server reverted to previous state Accountability HP Tools Team HP Tools Team HP Tools Team Estimated Start Time BST 7/7/2012 14:00 7/7/2012 16:00 7/7/2012 20:00 Estimated Duration d:hh:mm 2:00 0:04:00 0:02:00 Estimated Start Time BST 7/7/2012 16:00 7/7/2012 20:00 7/7/2012 22:00 Estimated Outage d:hh:mm Status Comments
Start 5000 5001 5002 5003 5004 5005 5006 5007 5008 5009 5010 5011 5012 5013 5014 5015 5016 5017 5018 5019 5020
7/7/2012 14:00
12:00:00 AM
7/7/2012 14:00
00:00:00
00:00:00
To add additional rows to any of the tables below, please ensure that you use the following method to preserve the f 1. Go to the row header/ number at the left hand side of the document where you want to insert more rows 2. Right Click and select Copy 3. Right Click again and select Insert Copied Cells 4. For numbered cells, you will need to renumber them 5. DO NOT REMOVE ANY ROWS/LINES, INCLUDING NEW ROWS ADDED BY FOLLOWING THE INSTRUCTIONS PRO
1 2 3 4 5 6 7 8
Which Segment or Function is responsible for the application? Does this application have a DRP? Is the DRP saved in eBRP? If TMS is used what is the TMS reference Has a test plan been produced? Does the test plan identify all the teams required to execute the test? Has the test plan been signed off by all the teams executing the plan? Has a test execution walkthrough been held?
Wh
Name
Select person
Role
as per Contacts page
Notes
9 In what form is the sign-off approval? 10 Where is the sign-off evidence and test documentation stored? [Paste Link or insert emails]
11 Please state how you will ensure that production services and data will remain unaffected by this test.
If you have answered "No" to any questions above of have further details, please provide them here:
t you use the following method to preserve the formatting and avoid formula corruption. nt where you want to insert more rows
34 Does this change impact the DR Plan? 35 Does the change impact the DR Solution? 36 Is there a change to the Recovery Time Objective (RTO) ?
Contact Number
Segment/ Function
TMS
0 0 0
Location
Key Decision
Yes/No
Approver
Yes/No
When this worksheet has been completed, please check the answers below. The answers to the validation ques 25. Have you updated the Implementation and remediation plans to show that tasks have been completed?
Yes
To add additional rows to any of the tables below, please ensure that you use the following method to preserve t 1. Go to the row header/ number at the left hand side of the document where you want to insert more rows 2. Right Click and select Copy 3. Right Click again and select Insert Copied Cells 4. For numbered cells, you will need to renumber them, 5. DO NOT REMOVE ANY ROWS/LINES, INCLUDING NEW ROWS ADDED BY FOLLOWING THE INSTRUCTIONS P
Name
Select person 2. Senthil Duraisamy
Role
as per Contacts page Change Owner
Notes
senthilkumar.d@hp.co
Type
ID
Task List
Post Implementation RIB Access Check RDP & Admin Access Check Tools Install Check
5004 5005 5006 5007 5008 5009 5010 5011 5012 5013 5014 5015 5016 5017 5018 5019 5020
Antivirus Check Server Take On Consolidated Status RIB Password Change Local Admin Password Change Incumbent Vendor Access Removal CMDB Support group Change CMDB check
Post Implementation Validation wers to the validation questions are updated from the Summary worksheet. 26. Have all post implementation tasks/ activities been completed?
Yes
27. Is it necessary to wait for perio complete before final confirmation can be determined? E.g. Payroll r
wing method to preserve the formatting and avoid formula corruption. to insert more rows
Contact Number
Segment/ Function
senthilkumar.d@hp.com
+914466373497
Post Implementation Communications Type e.g. Business, Technical 0 Owner Person responsible for ensuring communication is sent out 0 Date Required By BST 1/0/1900
Accountability
Date/Time Required By
HP STO Team HP STO Team HP STO Team HP STO Team HP STO Team HP STO Team HP STO Team
7/12/2012 13:00 7/12/2012 13:00 7/12/2012 13:00 7/12/2012 13:00 7/12/2012 13:00 7/12/2012 13:00 7/12/2012 13:00
27. Is it necessary to wait for periodic business processing to complete before final confirmation of implementation success can be determined? E.g. Payroll run
N/A
Segment/ Function
Location
Approver
Yes/No Yes
India
Recipients
Required By
Status
Comments
Not Started
CRQ
CRQ000000113330
Implementation Date / Time: Outage Date / Time: Change Owner: #REF! GroupCore Impacted?
7/5/2012 20:00 N/A Foundation CAB: IST Clear & Concise Work Instructions:
Applications / Infra Affected: Who will implement & where Risk Mitigation and Remediation Communication Plans
y here}