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Business white paper

Solve
the 6 top problems in your data centre.
Solve the 6 top problems in your data centre by depending on a primary service vendor who can unify support strategies for your multi-vendor server, software, storage and networking environments into a consistent, manageable whole. A primary service vendor can boost your return on investment, improve change management, reduce total cost of ownership, meet servicelevel agreements, simplify service management and improve end-user satisfaction – all with a single point of accountability.

.......3 Problem 2: managing your multi-vendor environment.................... .........8 Problem 5: getting virtualised without vulnerability... 10 HP Integrated Multivendor Services for your data centre.................................. 12 Why HP.7 Problem 4: controlling your constant change. ..Table of contents SOLVE the 6 top problems in your data centre.............1 Problem 1: calming your cost accountants.. .......................................................................6 Problem 3: maintaining your mission-critical uptime...... 12 . . 10 Problem 6: reaching paradise in the private cloud... ...........

PROBLEM 1: CALMING YOUR COST ACCOUNTANTS Given the state of the economy today. 1  umar. networking and storage devices would increase over the ensuing 5-year period and would be the single biggest issue in data centre topology through 2014. What to do One way that many companies deal with smaller operational and support budgets is to do something that may seem counterintuitive: they appoint a primary service vendor to provide service management expertise. your budget and headcount probably will not be growing much – in fact. reduce operational expenses and improve efficiency – and it can free your staff for work that is directly related to your business success. You cannot simply rip and replace every year. DEDICATED BRICK-ANDMORTAR BUILDING. BRISTLING WITH POWER AND COOLING. “Eight Critical Forces Will Shape Enterprise Data Center K Strategies. we’ll take a look at these problems. they may even be co-hosted. your costs and responsibilities are rising. AND LINKED TO THE OUTSIDE WORLD VIA ROUTERS AND OTHER NETWORKING EQUIPMENT. Rakesh. PACKED WITH HEAT-GENERATING SERVERS AND STORAGE. Workers constitute the lion’s share of your day-to-day data centre outlay – as much as 40 per cent of ongoing costs2 – so you simply cannot afford to waste your staff’s time. Finally. we will look at how to lower them.WHEN WE TALK ABOUT A ‘DATA CENTRE’. today’s tightening budgets mean you are probably trying to find ways to make do with what you have. Figure 1 shows six of the most common and intractable problems you may be facing.informationweek. But at the other end of the scale. Pressure on operations Costs for power and cooling are rising. In this white paper. it probably faces a similar set of roadblocks to efficiency.” Gartner.jsessionid=RDD1CREMJDPQLQE1GHRSKH4AT MY32JVN?articleID=221901180&pgno=2&queryText= 2 3 . THAT’S NOT FAR OFF THE MARK. occupying a few thousand feet or less within a larger structure. 25 November 2009. WHAT DO WE MEAN? THE TERM CONJURES UP IMAGES OF A LARGE.1 You are probably paying more for technical staff. www. either today or in the future. some data centres are actually relatively small – in fact. As you will see. they may even be cut. But at the same time. nformation Week. improve service quality. AND A LOT OF THE TIME. somehow you must keep pace with new business demands while still shackled to your existing equipment and software. 2010. all can be rectified – in many cases with a solution that also improves efficiency and uptime. Gartner: Data Center I Problems Ahead. Then.jhtml. too.com/news/hardware/data_ centers/showArticle. A targeted service management solution from an outside vendor can simplify that service management. uptime and ROI. Let’s examine the sources of your costs. Whether your data centre is large or small. A 2009 Gartner report predicted that power and cooling issues in servers.

How much of a payback can you expect? A good target is reducing infrastructure and operations (I&O) costs for a unit of work by 10 per cent during the course of the year. such as long- term programmes with significant business impact that align with your overall corporate strategy. How to use a primary service vendor wisely Use your own staff to: Plot IT strategy Create business initiatives Work on long-term projects with significant impact Perform key tasks that are core to your business Employ a primary service vendor to: Execute tactically Carry out business initiatives under your direction Handle short-term. you can use the outside help to do the day-to-day tasks. The important thing is. Pultz. adds and changes 3  ana Gardner. you can turn over the labour. www.itbusinessedge. But here is a hint: At a typical enterprise data centre. “Converged Infrastructure Approach Paves Way for Improved Data Center Productivity. but once that is done. “I&O Cost Reduction and Investment Are Both Required in 2010.Figure 1. LLC. about 70 per cent of the IT budget is spent just on management and maintenance. Determining exactly where to apply the outside help may not be a simple task. Major challenges for your IT staff Managing multiple vendors 99.com/cm/community/features/guestopinions/blog/converged-infrastructure-approach-pavesway-for-improved-data-center-productivity-private-clouds/?cs=39310 Rakesh Kumar. The added service support can actually boost IT employees’ productivity – improving customer service. and the work gets done.” IT D Business Edge.3 This means that very little of your staff’s time is spent using IT for innovation that will improve your business. and freeing up CIO and IT staff time to focus on critical business endeavours. You may want to use outside help to provide short-term skills you don’t have in house – or to fill in when your IT department is overloaded by an unusual event such as a merger or product launch. 9 February 2010.and time-intensive execution of that strategy and initiatives to a primary service vendor.9999% Matching lower budgets to rising costs IT staff Maintaining mission-critical SLAs Making cloud computing work Mastering change Manipulating virtualization A primary service vendor can help you redefine your IT and data centre support strategies and deliver service solutions that address the needs of your business as they complement your in-house expertise.” Gartner. Interarbor Solutions. Meanwhile. So how best can outside help be used? You will want to determine your IT strategy and initiatives in house. lowering costs. Private Clouds. and by 25 per cent or more over a 3-year period. 16 February 2010. You may even want the primary service vendor to manage all your other service vendors.4 Table 1.  4 4 . you maintain control. ‘quick-hit’ projects Perform day-to-day service management tasks such as: • Vendor management • Basic problem resolution • Software updates • Backups • Moves. You will probably want your permanent staff to focus on more strategic matters. Jay E.

com/Documents/Blueprint%20for%20 h Reducing%20Energy%20Costs%20in%20your%20Data%20Centre. rationalised service-level commitment. increasing the UPS room temperature setpoint resulted in a projected annual savings of more than $12. Our innovative service management solutions include automated system monitoring and diagnosis for x86 multi-vendor environments. This may involve depending on HP for some tasks and using your existing staff in collaborative partnership with HP for others. Our HP Integrated Multivendor Services are a complete service management solution for the entire data centre.000 USD. With HP Integrated Multivendor Services on your team. we provide this kind of support in countries all around the globe. tailored invoicing. What about the staff you use to run the data centre? HP Integrated Multivendor Services can offer a number of ways to keep that staff productive and focused on your strategic goals. centralised call management. For example. coupled with other sophisticated techniques for problem identification and resolution. Where to go Once you have decided to get outside help. HP Insight Remote Support provides remote problem resolution and management for the data centre Customer data centre HP support process automation Secure Internet connection Remote monitoring Remote configuration Collection Problem analysis Proactive advice Problem resolution HP engineer 5 .dataplex-systems. A typical solution might include the HP Insight Remote Support toolset. mobile and on-site resources.5 5  ttp://www.A PRIMARY SERVICE VENDOR CAN HELP YOU REDEFINE YOUR IT AND DATA CENTRE SUPPORT STRATEGIES AND DELIVER SERVICE SOLUTIONS THAT ADDRESS THE NEEDS OF YOUR BUSINESS AS THEY COMPLEMENT YOUR IN-HOUSE EXPERTISE. The budgetary benefits of HP support services can touch all facets of your data centre operations. where can you turn for proven – but affordable – expertise to supplement your own in-house capabilities? The answer is Hewlett-Packard. and a combination of remote. in one data centre. all tailored to meet your needs. you spend less time solving problems and more time focused on your business – improving ROI and reducing costs. As the largest technology company in the world. Our engineers can often help you achieve big savings just by making simple recommendations.PDF Figure 2.

S. You can wind up with a lot of wasted time and inter-vendor finger-pointing. many organisations go for the ‘best-of-breed’ solution regardless of vendor. As well. What’s more. the answer could be to let a primary service vendor – preferably one with wideranging experience at delivering managed support solutions for the data centre – do all this on your behalf. its own licensing and its own warranty horizon. 6 . You may have dozens – or even hundreds – of individual support contracts to manage. What’s more. And everything has its own process. So. there is a cost to the increased staff – and their training – needed to keep abreast of this convoluted world. we have a record of helping customers slash data centre power consumption by 30 to 40 per cent. What to do Again. which adds to your management and budgeting nightmare. too. you probably have a real ‘mixed bag’ of multi-vendor hardware – and a profusion of different applications and operating systems – installed within your IT environment. You have patches and upgrades to worry about. and that company 6 eadership in Energy and Environmental Design (LEED ®) L certification by the U. both of which save considerable sums on energy costs. whether your organisation is large or midsized. When something breaks and you have to find the root cause. HP has designed more than 60 Greenfield data centres – as well as the first LEED6-certified data centre and the first Greenfield-LEED Gold data centre. Green Building Council – a standard for new buildings. Chances are that we can help you run more efficiently and knock down your monthly energy bill. You simply hand off the overall management of support to the primary service vendor.Using such techniques. PROBLEM 2: MANAGING YOUR MULTIVENDOR ENVIRONMENT The reality of business IT today is that standardisation may be in short supply: in the drive towards efficiency. that is when problems begin. vendor quality can vary substantially.and labour-intensive process of managing them. and therefore need to devote valuable staff resources to the time.

and then recommend improvements. These experts can help to highlight potential issues in application availability. network availability and more. You might start by using the vendor to provide a one-time evaluation of your current environment. A range of service levels provides high-quality technical assistance and operational excellence – and can condense the complexity of a multi-vendor environment down to a single point of accountability. HP Integrated Multivendor Services can provide all this and more. speed of recovery. This can be a fairly inexpensive route to reducing downtime. reality that with the resources you have. The result is end-to-end multi-vendor IT service management (ITSM) that is fully integrated into your IT infrastructure. What to do One way to improve your business-critical application availability is with a primary service vendor who has expertise in that field. and an account-assigned service manager or service management team to contact if something goes wrong. providing you with more consistent service levels and outcomes. When you are dealing with businesscritical applications. you may discover that improving your service management procedures or modifying the IT topology can make a big difference even without a new equipment purchase. too. If your IT infrastructure supports a business-critical application environment where downtime puts your company at major risk of going out of business. it is a harsh 7 . bringing in the vendor’s professionals to improve efficiency or to free your staff for work that is more directly related to your business. It can deal with all of those vendors. And that means doing predictive analysis and considering all possible factors – both inside and PROBLEM 3: MAINTAINING YOUR MISSION-CRITICAL UPTIME If you are in a time-sensitive business – or if the applications running on your servers are businesscritical – you must guarantee those service levels no matter how complex your environment or how overloaded your staff. Alternatively. Unfortunately. you simply may not be able to deliver that level of 24x7 computing day after day and year after year. Where to go Acting as your primary service vendor. you can engage that primary service vendor for a longer period of time. To successfully achieve the Uptime Institute’s Tier Four level of 99.takes ownership and responsibility. data retention. you will need to pay attention to every detail. your service management and support capabilities must be far beyond sturdy. HP Integrated Multivendor Services can provide that. multi-vendor nightmare into a smooth-running operation. one-invoice service for your multi-vendor environment? Of course. one predictable line item in your budget. Now you have one service contract to deal with. the price of a long-term contract may be significantly less than the cost to your business of a single unplanned outage. We can consolidate responsibility for vendor management and service delivery across your whole technology stack. one-contact. remember that one-contract. Our engineers can turn your finger-pointing. drawing on HP expertise while meshing with your existing in-house systems. Finally.995 per cent uptime (which translates to just 24 minutes of unplanned downtime per year).

Because change management is likely neither the best use of your staff nor your core competency. you get a named account support team – trained engineers who are familiar with your applications – as well as flexible reactive support and a proactive IT support solution. HP can help enhance all your IT operations. Through proactive risk elimination across your people. including flawed change impact assessment. you must keep up with change: you must plan for it. IDC. coupled with added skills and resources from HP. The SIP is continually updated to reflect any changing business and technology requirements and to address issues identified during operations. Once risks and gaps have been identified. providing both handson assistance and knowledge transfer. Even so. this may be another good activity to entrust to a third party. you can bolster your own capabilities and ensure that your mission-critical operational service-level commitments are met.  8 . We have a wealth of experience and service management–related intellectual property (IP) poised to help solve difficult and complex service management problems. 7 Stephen Elliot. In this programme. whether mission-critical or not. HP is without peer as a partner in delivering mission-critical computing. In fact. There is even a specific programme – the Mission Critical Partnership (MCP) – that has a single customer contract tailored to meet your objectives. you will be able to introduce service management best practices and draw on HP expertise.outside your data centre – even if those factors do not seem to be directly related to your data centre’s availability. you can bolster your own capabilities and ensure that your mission-critical operational service-level commitments are met. About the MCP: The MCP service delivery team start the risk assessment process with a thorough assessment of all aspects of your critical IT services. Research Manager. And to do that. you must keep your existing infrastructure up to date. By joining forces with the primary service vendor. over 80 per cent of business-critical service disruptions can be attributed to poor change control processes. HP also assists you with ongoing technology management activities. March 2006. track it and manage it. the team works with you to create a prioritised service improvement plan (SIP) containing tasks and milestones to improve your capabilities. you cannot replace equipment or purchase all-new software to stay abreast of every new technology hiccup. the MCP helps you continue to meet and improve your performance against key service-level agreements (SLAs) and other commitments. HP Integrated Multivendor Services can play an important role in your business-critical data centre.600 best practices based on IT Infrastructure Library (ITIL). By joining forces with the primary service vendor. our professionals will help improve service management and ensure service levels. PROBLEM 4: CONTROLLING YOUR CONSTANT CHANGE What about change management? According to IDC. When you engage HP. processes and technology. The right collaborator can assume responsibility and help you avoid downtime while improving your service management.7 In today’s economically constrained times. With our help. COBIT and ISO/ IEC 20000 standards. Where to go Here again. Your IT service management practices are compared to a library of almost 1.

and you also receive IT service management guidance from HP. Some change-related examples include: • Asset management in the face of change: HP Services can help you tighten control over key IT assets from acquisition to retirement. processes and technology within the service management system. you choose the right mix of powerful services and solutions to transform the way your organisation delivers technology services. Options range from performing hardware or software upgrades all the way up to tackling fully managed technology refresh projects. Because change has more far-reaching effects than just the actual hardware and software. Our method draws on the HP Service Management Framework to prepare your IT organisation to consistently deliver services in a way that balances performance. HP Integrated Multivendor Services also include standardised modules for handling moves. quality and cost. And they can help dynamically track and manage changes to ownership.What to do What kind of services are you looking for? Managing change is easier if you have cost-effective installation and upgrade services for your server environment. you may simply require HP Change and Configuration Management Services. capital costs. adds and changes to the IT infrastructure. this framework co-ordinates people. 9 . • Streamlined contract and invoice management: We can help re-examine. Our expert consultants work with you to design. HP can also provide other services related to change and asset management. And you will have better control over your IT assets if you have an up-to-date asset inventory of your entire multi-vendor IT environment. renegotiate your contracts with other vendors. HP offers a proven transformation method: service management consulting. including software and peripherals. implement and continually improve best-in-class processes to control and manage changes within your IT environment. users. In addition to capturing inventory. added or removed from your environment – we make sure that those contracts and the related invoices are brought up to date to reflect the changes On a smaller scale. location. HP Services professionals can draw on state-of-the-art tools. And as changes occur – for example. In fact. if appropriate. industry best practices and international standards. aggregate. Where to go HP Integrated Multivendor Services can help you control and cope with change. date of purchase. consolidate and. To manage these events on a large scale. techniques and methodologies to help you make the most of your inventory and asset management initiatives. incremental costs and financial status. when items are moved. our asset management services give you a complete and accurate picture of your configuration. Based on HP methodologies. Within this framework.

Where to go HP Integrated Multivendor Services can help you manage the complexity of virtualisation and mitigate risk. the promised land – and in many companies it is no longer just a future vision but a present reality. Creating a private cloud involves making pools of resources available to users. PROBLEM 6: REACHING PARADISE IN THE PRIVATE CLOUD After virtualisation. It rarely finds its way into production environments. 10 . to be checked out when needed – kind of like a lending library. Equipped with special tools and loads of experience with virtualisation technologies. Or you may want to continue the engagement with comprehensive proactive and reactive support for your critical physical and virtual assets alike. locating the real source of a problem can be a nightmare in a virtualised environment. That’s because virtualisation has its own set of problems. or even a public-private or hybrid cloud. Such support will go a long way towards convincing the CEO that virtualisation can indeed be used for business-critical computing. the virtualisation percentage is not changing much. Think how flexible and efficient such a system could be to your business. Such support can help transform your infrastructure into one that makes optimum use of the virtualisation technology. And once you have your virtual environment set up and running. especially as cloud solutions begin to span multiple platforms. third-party experts can help your business-critical applications make the labour-intensive move into virtualisation. only about 20 to 30 per cent of today’s workloads are actually running on virtualised servers8. along with mission-critical support for the rest of the data centre. Cloud computing is the next nirvana.MAINSTREAMING VIRTUALISATION IN YOUR DATA CENTRE IS ANOTHER PLACE WHERE A PRIMARY SERVICE VENDOR AND THIRD-PARTY EXPERTISE CAN PROVE INVALUABLE. In addition. And by simplifying the management of your virtualised multi-vendor environment. too. Because of these issues and others like them. However. the next logical next step in IT solution development is the private cloud. virtualisation in many companies is limited to testing or R&D. and it hardly ever runs mission-critical applications. you can throttle back on third-party involvement or end it altogether. PROBLEM 5: GETTING VIRTUALISED WITHOUT VULNERABILITY Virtualisation is becoming more and more popular. with a strong emphasis on business agility and achieving SLAs.” T Gartner. virtualisation can encourage network complexity and server sprawl. HP offers mission-critical support for the VMware. What to do But these problems can be solved. And mainstreaming virtualisation in your data centre is another place where a primary service vendor and third-party expertise can prove invaluable. What’s more. “Q&A: Six Misconceptions About Server Virtualization. First. Instead of the old paradigm of ‘one server. our support professionals can help you reduce associated costs. one app’. using techniques – such as proactive monitoring – that help avoid problems before they occur. But here is a remarkable fact from Gartner: Despite all the hoopla surrounding virtualisation. You use only the computing power 8  homas Bittman. you now have perhaps 10 applications running on one physical server – which means that the consequences of a single hardware failure can be magnified many times over. Microsoft® Hyper-V and Citrix XenServer hypervisors. And at most companies. this reality can present challenges. multi-vendor environments and assorted operating systems. 29 July 2010.

One service to consider is HP CloudStart. your cloud is up and running. One way to get started is by engaging a primary service vendor. forcing large capital investments when capacity limits are reached. as it helps to ensure that cloud computing achieves your business objectives safely and securely. Equipped with expertise and tools and with loads of prior experience in virtualisation technologies and cloud computing. 11 . Where to go HP’s services and solution expertise extends across the entire data centre. including cloud computing. In addition to the aforementioned issues with virtualisation. public clouds. In fact. HP CloudStart is customisable and can be integrated with legacy applications for an easier evolution to cloud services. HP CloudStart allows you to reduce provisioning times by up to 80 per cent: less than 30 days after initial hardware installation and start-up. danger of inviting regulatory scrutiny and risk of not meeting internal SLAs. cloud computing comes with its own potential pitfalls. Meanwhile. and our education services can help your staff become knowledgeable as well. HP offers other cloud services such as these: • HP Cloud Consulting Services for CloudSystem – provide the roadmap. Our monitoring services can keep tabs on cloud resources. Private clouds are often closed ‘cloud in a box’ environments that fail to scale well. The resources themselves might come from a company’s private. Virtualisation is one of the key technologies that make this happen. based on either private or hybrid cloud. in-house cloud. What’s more. or by a combination public-private or hybrid cloud. conducts a gap analysis and provides a comprehensive roadmap for cloud adoption and integration • HP Cloud Design and Implementation Services – can provide architectural analysis and validation. Or they might even be supplied by a public cloud such as Amazon Web Services. and even perform planning and implementation These are all examples of the many cloud-focused multi-vendor support services you can get from HP.and other resources you need – and only for as long as you need them. In addition to CloudStart. design and implementation services that help your organisation implement HP CloudSystem • HP Cloud Roadmap Service – helps develop a strategic cloud architecture. but it is not the only one. this vendor’s experts can help – especially with the labour-intensive move to virtualising business-critical applications. depending as they do on shared resources. HP support can help you configure and operate your converged infrastructure. What to do These problems can be solved. encourage cloud sprawl – with the attendant risk to data security. generate a detailed design and bill of materials.

alerts. proactive and reactive services and monitoring. help maximise data efficiency and cost-effectively transform your data centre. with expert services targeting client. Help you realise the benefits of virtualisation more quickly. Microsoft is a U. contract management. Encompasses single-source service management solutions. power and cooling services solutions.S. from strategy consulting and assessment through deployment and ongoing maintenance. With HP as your partner. staffing. 1 . Contact us today and learn more about how HP Integrated Multivendor Services can help solve your data centre problems. You get: • Service delivery management simplification • Reduced cost of service support for the data centre • Service transformation through introduction of ITIL service management best practices • Improved service quality • Reduced number of suppliers Provide proven networking consulting. inventory management and tailored invoicing. internal cloud. implementation or virtualisation. Provide cloud services or access to them. Provide installation. Services can help you build a private. enabling support solutions for cloud computing or simply getting the greatest return on your hardware and software investment. Address diverse operational continuity tasks that span the full data centre life-cycle. you will be on your way to making virtualisation production-ready.HP INTEGRATED MULTIVENDOR SERVICES FOR YOUR DATA CENTRE HP Integrated Multivendor Service options include: Service Management What this option does for you: Reduces complexity for supplier management. The information contained herein is subject to change without notice. including improved service management processes and a simplified vendor management interface. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.com/services/multivendor Share with colleagues Get connected www.P. Rev. www. Improve compute performance and availability.hp. Provides remote monitoring. Created February 2011. Nothing herein should be construed as constituting an additional warranty. ongoing operational service management support and ongoing reassessment for your mission-critical environment. service improvement planning. Service solutions include data centre management. Networking Services Mission Critical Partnership Software Technology Services Cloud Consulting Services Critical Facilities Services Insight Remote Support Virtualization Services Integration and Technical Services WHy hp Whatever the source of your data centre problem – budgetary. call management.hp. performance or uptime – outside support from HP can make a real difference. HP shall not be liable for technical or editorial errors or omissions contained herein. and HP solutions for better business outcomes © Copyright 2011 Hewlett-Packard Development Company. Updated March 2011. Optional SAP enhancement adds proactive SAP support. registered trademark of Microsoft Corporation. integration and support services. diagnosis and problem resolution. 4AA3-3229EEW.com/go/getconnected Get the insider view on tech trends. Services include software support from basic to business critical. storage and server technologies. Provides assessment. L.