Business white paper

Solve
the 6 top problems in your data centre.
Solve the 6 top problems in your data centre by depending on a primary service vendor who can unify support strategies for your multi-vendor server, software, storage and networking environments into a consistent, manageable whole. A primary service vendor can boost your return on investment, improve change management, reduce total cost of ownership, meet servicelevel agreements, simplify service management and improve end-user satisfaction – all with a single point of accountability.

................1 Problem 1: calming your cost accountants.................................................Table of contents SOLVE the 6 top problems in your data centre........ 12 ...3 Problem 2: managing your multi-vendor environment........... .............. 10 Problem 6: reaching paradise in the private cloud.8 Problem 5: getting virtualised without vulnerability......... ............... ...... 12 Why HP............ 10 HP Integrated Multivendor Services for your data centre.............6 Problem 3: maintaining your mission-critical uptime............. ..7 Problem 4: controlling your constant change............ .

we’ll take a look at these problems. A targeted service management solution from an outside vendor can simplify that service management.jhtml. Gartner: Data Center I Problems Ahead. today’s tightening budgets mean you are probably trying to find ways to make do with what you have. uptime and ROI. Then. In this white paper. WHAT DO WE MEAN? THE TERM CONJURES UP IMAGES OF A LARGE. they may even be cut. Rakesh. You cannot simply rip and replace every year. somehow you must keep pace with new business demands while still shackled to your existing equipment and software. your budget and headcount probably will not be growing much – in fact. networking and storage devices would increase over the ensuing 5-year period and would be the single biggest issue in data centre topology through 2014.informationweek. occupying a few thousand feet or less within a larger structure. 2010. “Eight Critical Forces Will Shape Enterprise Data Center K Strategies. Workers constitute the lion’s share of your day-to-day data centre outlay – as much as 40 per cent of ongoing costs2 – so you simply cannot afford to waste your staff’s time. either today or in the future. But at the other end of the scale. Finally. 1  umar. Let’s examine the sources of your costs. PACKED WITH HEAT-GENERATING SERVERS AND STORAGE. www. What to do One way that many companies deal with smaller operational and support budgets is to do something that may seem counterintuitive: they appoint a primary service vendor to provide service management expertise. all can be rectified – in many cases with a solution that also improves efficiency and uptime. too. DEDICATED BRICK-ANDMORTAR BUILDING. 25 November 2009. THAT’S NOT FAR OFF THE MARK.” Gartner. nformation Week. reduce operational expenses and improve efficiency – and it can free your staff for work that is directly related to your business success. it probably faces a similar set of roadblocks to efficiency. A 2009 Gartner report predicted that power and cooling issues in servers.com/news/hardware/data_ centers/showArticle. Whether your data centre is large or small. Pressure on operations Costs for power and cooling are rising. PROBLEM 1: CALMING YOUR COST ACCOUNTANTS Given the state of the economy today. But at the same time. AND LINKED TO THE OUTSIDE WORLD VIA ROUTERS AND OTHER NETWORKING EQUIPMENT. BRISTLING WITH POWER AND COOLING. Figure 1 shows six of the most common and intractable problems you may be facing.1 You are probably paying more for technical staff. we will look at how to lower them. AND A LOT OF THE TIME. some data centres are actually relatively small – in fact.jsessionid=RDD1CREMJDPQLQE1GHRSKH4AT MY32JVN?articleID=221901180&pgno=2&queryText= 2 3 . they may even be co-hosted. your costs and responsibilities are rising. As you will see.WHEN WE TALK ABOUT A ‘DATA CENTRE’. improve service quality.

9999% Matching lower budgets to rising costs IT staff Maintaining mission-critical SLAs Making cloud computing work Mastering change Manipulating virtualization A primary service vendor can help you redefine your IT and data centre support strategies and deliver service solutions that address the needs of your business as they complement your in-house expertise. you maintain control. But here is a hint: At a typical enterprise data centre. www.Figure 1. you can use the outside help to do the day-to-day tasks.4 Table 1. “I&O Cost Reduction and Investment Are Both Required in 2010. and the work gets done. lowering costs.” Gartner. ‘quick-hit’ projects Perform day-to-day service management tasks such as: • Vendor management • Basic problem resolution • Software updates • Backups • Moves. So how best can outside help be used? You will want to determine your IT strategy and initiatives in house. Interarbor Solutions.  4 4 . You will probably want your permanent staff to focus on more strategic matters. You may even want the primary service vendor to manage all your other service vendors. Pultz.” IT D Business Edge.com/cm/community/features/guestopinions/blog/converged-infrastructure-approach-pavesway-for-improved-data-center-productivity-private-clouds/?cs=39310 Rakesh Kumar. Major challenges for your IT staff Managing multiple vendors 99.3 This means that very little of your staff’s time is spent using IT for innovation that will improve your business. Meanwhile.itbusinessedge. and by 25 per cent or more over a 3-year period. How much of a payback can you expect? A good target is reducing infrastructure and operations (I&O) costs for a unit of work by 10 per cent during the course of the year. Private Clouds. Determining exactly where to apply the outside help may not be a simple task. Jay E. The important thing is. “Converged Infrastructure Approach Paves Way for Improved Data Center Productivity. 9 February 2010. adds and changes 3  ana Gardner. such as long- term programmes with significant business impact that align with your overall corporate strategy. How to use a primary service vendor wisely Use your own staff to: Plot IT strategy Create business initiatives Work on long-term projects with significant impact Perform key tasks that are core to your business Employ a primary service vendor to: Execute tactically Carry out business initiatives under your direction Handle short-term. You may want to use outside help to provide short-term skills you don’t have in house – or to fill in when your IT department is overloaded by an unusual event such as a merger or product launch. The added service support can actually boost IT employees’ productivity – improving customer service. LLC. 16 February 2010. you can turn over the labour.and time-intensive execution of that strategy and initiatives to a primary service vendor. but once that is done. and freeing up CIO and IT staff time to focus on critical business endeavours. about 70 per cent of the IT budget is spent just on management and maintenance.

rationalised service-level commitment. and a combination of remote. in one data centre. This may involve depending on HP for some tasks and using your existing staff in collaborative partnership with HP for others. coupled with other sophisticated techniques for problem identification and resolution.com/Documents/Blueprint%20for%20 h Reducing%20Energy%20Costs%20in%20your%20Data%20Centre. centralised call management. What about the staff you use to run the data centre? HP Integrated Multivendor Services can offer a number of ways to keep that staff productive and focused on your strategic goals. Our engineers can often help you achieve big savings just by making simple recommendations. all tailored to meet your needs.PDF Figure 2.dataplex-systems. mobile and on-site resources. With HP Integrated Multivendor Services on your team. increasing the UPS room temperature setpoint resulted in a projected annual savings of more than $12. we provide this kind of support in countries all around the globe.5 5  ttp://www. A typical solution might include the HP Insight Remote Support toolset. For example.000 USD. you spend less time solving problems and more time focused on your business – improving ROI and reducing costs. tailored invoicing. Our HP Integrated Multivendor Services are a complete service management solution for the entire data centre.A PRIMARY SERVICE VENDOR CAN HELP YOU REDEFINE YOUR IT AND DATA CENTRE SUPPORT STRATEGIES AND DELIVER SERVICE SOLUTIONS THAT ADDRESS THE NEEDS OF YOUR BUSINESS AS THEY COMPLEMENT YOUR IN-HOUSE EXPERTISE. Our innovative service management solutions include automated system monitoring and diagnosis for x86 multi-vendor environments. As the largest technology company in the world. Where to go Once you have decided to get outside help. HP Insight Remote Support provides remote problem resolution and management for the data centre Customer data centre HP support process automation Secure Internet connection Remote monitoring Remote configuration Collection Problem analysis Proactive advice Problem resolution HP engineer 5 . where can you turn for proven – but affordable – expertise to supplement your own in-house capabilities? The answer is Hewlett-Packard. The budgetary benefits of HP support services can touch all facets of your data centre operations.

you probably have a real ‘mixed bag’ of multi-vendor hardware – and a profusion of different applications and operating systems – installed within your IT environment.S. What’s more. What to do Again. What’s more. many organisations go for the ‘best-of-breed’ solution regardless of vendor. You simply hand off the overall management of support to the primary service vendor. PROBLEM 2: MANAGING YOUR MULTIVENDOR ENVIRONMENT The reality of business IT today is that standardisation may be in short supply: in the drive towards efficiency. there is a cost to the increased staff – and their training – needed to keep abreast of this convoluted world. You can wind up with a lot of wasted time and inter-vendor finger-pointing. 6 . the answer could be to let a primary service vendor – preferably one with wideranging experience at delivering managed support solutions for the data centre – do all this on your behalf. and that company 6 eadership in Energy and Environmental Design (LEED ®) L certification by the U. that is when problems begin. which adds to your management and budgeting nightmare. whether your organisation is large or midsized. and therefore need to devote valuable staff resources to the time. vendor quality can vary substantially. HP has designed more than 60 Greenfield data centres – as well as the first LEED6-certified data centre and the first Greenfield-LEED Gold data centre. You may have dozens – or even hundreds – of individual support contracts to manage. we have a record of helping customers slash data centre power consumption by 30 to 40 per cent. both of which save considerable sums on energy costs. You have patches and upgrades to worry about. When something breaks and you have to find the root cause. Green Building Council – a standard for new buildings. And everything has its own process. too.and labour-intensive process of managing them. Chances are that we can help you run more efficiently and knock down your monthly energy bill. So. As well.Using such techniques. its own licensing and its own warranty horizon.

drawing on HP expertise while meshing with your existing in-house systems. HP Integrated Multivendor Services can provide all this and more. too. Alternatively. one predictable line item in your budget. speed of recovery. and an account-assigned service manager or service management team to contact if something goes wrong.995 per cent uptime (which translates to just 24 minutes of unplanned downtime per year). And that means doing predictive analysis and considering all possible factors – both inside and PROBLEM 3: MAINTAINING YOUR MISSION-CRITICAL UPTIME If you are in a time-sensitive business – or if the applications running on your servers are businesscritical – you must guarantee those service levels no matter how complex your environment or how overloaded your staff.takes ownership and responsibility. you will need to pay attention to every detail. Now you have one service contract to deal with. multi-vendor nightmare into a smooth-running operation. the price of a long-term contract may be significantly less than the cost to your business of a single unplanned outage. If your IT infrastructure supports a business-critical application environment where downtime puts your company at major risk of going out of business. It can deal with all of those vendors. you can engage that primary service vendor for a longer period of time. HP Integrated Multivendor Services can provide that. Where to go Acting as your primary service vendor. A range of service levels provides high-quality technical assistance and operational excellence – and can condense the complexity of a multi-vendor environment down to a single point of accountability. We can consolidate responsibility for vendor management and service delivery across your whole technology stack. reality that with the resources you have. one-invoice service for your multi-vendor environment? Of course. and then recommend improvements. To successfully achieve the Uptime Institute’s Tier Four level of 99. network availability and more. providing you with more consistent service levels and outcomes. You might start by using the vendor to provide a one-time evaluation of your current environment. you simply may not be able to deliver that level of 24x7 computing day after day and year after year. Our engineers can turn your finger-pointing. remember that one-contract. This can be a fairly inexpensive route to reducing downtime. your service management and support capabilities must be far beyond sturdy. you may discover that improving your service management procedures or modifying the IT topology can make a big difference even without a new equipment purchase. one-contact. data retention. These experts can help to highlight potential issues in application availability. Finally. The result is end-to-end multi-vendor IT service management (ITSM) that is fully integrated into your IT infrastructure. When you are dealing with businesscritical applications. Unfortunately. What to do One way to improve your business-critical application availability is with a primary service vendor who has expertise in that field. it is a harsh 7 . bringing in the vendor’s professionals to improve efficiency or to free your staff for work that is more directly related to your business.

you can bolster your own capabilities and ensure that your mission-critical operational service-level commitments are met. you can bolster your own capabilities and ensure that your mission-critical operational service-level commitments are met. We have a wealth of experience and service management–related intellectual property (IP) poised to help solve difficult and complex service management problems. Through proactive risk elimination across your people. coupled with added skills and resources from HP. our professionals will help improve service management and ensure service levels. PROBLEM 4: CONTROLLING YOUR CONSTANT CHANGE What about change management? According to IDC. The right collaborator can assume responsibility and help you avoid downtime while improving your service management. IDC. When you engage HP. processes and technology. HP Integrated Multivendor Services can play an important role in your business-critical data centre. COBIT and ISO/ IEC 20000 standards. About the MCP: The MCP service delivery team start the risk assessment process with a thorough assessment of all aspects of your critical IT services. this may be another good activity to entrust to a third party. By joining forces with the primary service vendor. Even so.  8 . the team works with you to create a prioritised service improvement plan (SIP) containing tasks and milestones to improve your capabilities. Once risks and gaps have been identified. HP also assists you with ongoing technology management activities. HP is without peer as a partner in delivering mission-critical computing. track it and manage it. the MCP helps you continue to meet and improve your performance against key service-level agreements (SLAs) and other commitments. HP can help enhance all your IT operations. Because change management is likely neither the best use of your staff nor your core competency. you must keep up with change: you must plan for it. By joining forces with the primary service vendor. Your IT service management practices are compared to a library of almost 1. including flawed change impact assessment. over 80 per cent of business-critical service disruptions can be attributed to poor change control processes. you will be able to introduce service management best practices and draw on HP expertise. March 2006. 7 Stephen Elliot. you cannot replace equipment or purchase all-new software to stay abreast of every new technology hiccup. whether mission-critical or not. Research Manager. And to do that. Where to go Here again.7 In today’s economically constrained times. you must keep your existing infrastructure up to date. you get a named account support team – trained engineers who are familiar with your applications – as well as flexible reactive support and a proactive IT support solution. The SIP is continually updated to reflect any changing business and technology requirements and to address issues identified during operations. In fact.600 best practices based on IT Infrastructure Library (ITIL).outside your data centre – even if those factors do not seem to be directly related to your data centre’s availability. With our help. In this programme. There is even a specific programme – the Mission Critical Partnership (MCP) – that has a single customer contract tailored to meet your objectives. providing both handson assistance and knowledge transfer.

HP Services professionals can draw on state-of-the-art tools. added or removed from your environment – we make sure that those contracts and the related invoices are brought up to date to reflect the changes On a smaller scale. Some change-related examples include: • Asset management in the face of change: HP Services can help you tighten control over key IT assets from acquisition to retirement. incremental costs and financial status. this framework co-ordinates people. In addition to capturing inventory. And as changes occur – for example. users. Within this framework. consolidate and. you may simply require HP Change and Configuration Management Services. • Streamlined contract and invoice management: We can help re-examine. Options range from performing hardware or software upgrades all the way up to tackling fully managed technology refresh projects. Where to go HP Integrated Multivendor Services can help you control and cope with change. HP can also provide other services related to change and asset management. processes and technology within the service management system. HP offers a proven transformation method: service management consulting. aggregate. In fact. Our method draws on the HP Service Management Framework to prepare your IT organisation to consistently deliver services in a way that balances performance. you choose the right mix of powerful services and solutions to transform the way your organisation delivers technology services. 9 . Because change has more far-reaching effects than just the actual hardware and software. adds and changes to the IT infrastructure. industry best practices and international standards. our asset management services give you a complete and accurate picture of your configuration. location. renegotiate your contracts with other vendors. HP Integrated Multivendor Services also include standardised modules for handling moves. date of purchase. if appropriate. and you also receive IT service management guidance from HP. implement and continually improve best-in-class processes to control and manage changes within your IT environment. when items are moved. And they can help dynamically track and manage changes to ownership. techniques and methodologies to help you make the most of your inventory and asset management initiatives. Our expert consultants work with you to design. quality and cost. capital costs. And you will have better control over your IT assets if you have an up-to-date asset inventory of your entire multi-vendor IT environment. including software and peripherals. Based on HP methodologies. To manage these events on a large scale.What to do What kind of services are you looking for? Managing change is easier if you have cost-effective installation and upgrade services for your server environment.

and it hardly ever runs mission-critical applications. Think how flexible and efficient such a system could be to your business. 29 July 2010. And at most companies. with a strong emphasis on business agility and achieving SLAs.” T Gartner. you can throttle back on third-party involvement or end it altogether. along with mission-critical support for the rest of the data centre. And once you have your virtual environment set up and running. Creating a private cloud involves making pools of resources available to users. especially as cloud solutions begin to span multiple platforms. That’s because virtualisation has its own set of problems. What’s more. However. First. or even a public-private or hybrid cloud. PROBLEM 5: GETTING VIRTUALISED WITHOUT VULNERABILITY Virtualisation is becoming more and more popular. In addition. It rarely finds its way into production environments. locating the real source of a problem can be a nightmare in a virtualised environment. using techniques – such as proactive monitoring – that help avoid problems before they occur. Such support can help transform your infrastructure into one that makes optimum use of the virtualisation technology. Such support will go a long way towards convincing the CEO that virtualisation can indeed be used for business-critical computing. virtualisation in many companies is limited to testing or R&D. this reality can present challenges. Because of these issues and others like them. Microsoft® Hyper-V and Citrix XenServer hypervisors. “Q&A: Six Misconceptions About Server Virtualization. Equipped with special tools and loads of experience with virtualisation technologies. virtualisation can encourage network complexity and server sprawl.MAINSTREAMING VIRTUALISATION IN YOUR DATA CENTRE IS ANOTHER PLACE WHERE A PRIMARY SERVICE VENDOR AND THIRD-PARTY EXPERTISE CAN PROVE INVALUABLE. PROBLEM 6: REACHING PARADISE IN THE PRIVATE CLOUD After virtualisation. one app’. to be checked out when needed – kind of like a lending library. the virtualisation percentage is not changing much. only about 20 to 30 per cent of today’s workloads are actually running on virtualised servers8. And mainstreaming virtualisation in your data centre is another place where a primary service vendor and third-party expertise can prove invaluable. HP offers mission-critical support for the VMware. too. third-party experts can help your business-critical applications make the labour-intensive move into virtualisation. our support professionals can help you reduce associated costs. the next logical next step in IT solution development is the private cloud. multi-vendor environments and assorted operating systems. Or you may want to continue the engagement with comprehensive proactive and reactive support for your critical physical and virtual assets alike. And by simplifying the management of your virtualised multi-vendor environment. 10 . Cloud computing is the next nirvana. Instead of the old paradigm of ‘one server. Where to go HP Integrated Multivendor Services can help you manage the complexity of virtualisation and mitigate risk. But here is a remarkable fact from Gartner: Despite all the hoopla surrounding virtualisation. the promised land – and in many companies it is no longer just a future vision but a present reality. you now have perhaps 10 applications running on one physical server – which means that the consequences of a single hardware failure can be magnified many times over. You use only the computing power 8  homas Bittman. What to do But these problems can be solved.

Equipped with expertise and tools and with loads of prior experience in virtualisation technologies and cloud computing. HP support can help you configure and operate your converged infrastructure. conducts a gap analysis and provides a comprehensive roadmap for cloud adoption and integration • HP Cloud Design and Implementation Services – can provide architectural analysis and validation. Private clouds are often closed ‘cloud in a box’ environments that fail to scale well. Where to go HP’s services and solution expertise extends across the entire data centre. What’s more. HP offers other cloud services such as these: • HP Cloud Consulting Services for CloudSystem – provide the roadmap. as it helps to ensure that cloud computing achieves your business objectives safely and securely. Our monitoring services can keep tabs on cloud resources. in-house cloud. In addition to the aforementioned issues with virtualisation. Or they might even be supplied by a public cloud such as Amazon Web Services. HP CloudStart allows you to reduce provisioning times by up to 80 per cent: less than 30 days after initial hardware installation and start-up. public clouds. your cloud is up and running.and other resources you need – and only for as long as you need them. forcing large capital investments when capacity limits are reached. Virtualisation is one of the key technologies that make this happen. but it is not the only one. danger of inviting regulatory scrutiny and risk of not meeting internal SLAs. 11 . What to do These problems can be solved. based on either private or hybrid cloud. In addition to CloudStart. Meanwhile. One way to get started is by engaging a primary service vendor. HP CloudStart is customisable and can be integrated with legacy applications for an easier evolution to cloud services. and even perform planning and implementation These are all examples of the many cloud-focused multi-vendor support services you can get from HP. In fact. One service to consider is HP CloudStart. or by a combination public-private or hybrid cloud. depending as they do on shared resources. including cloud computing. The resources themselves might come from a company’s private. encourage cloud sprawl – with the attendant risk to data security. this vendor’s experts can help – especially with the labour-intensive move to virtualising business-critical applications. cloud computing comes with its own potential pitfalls. generate a detailed design and bill of materials. design and implementation services that help your organisation implement HP CloudSystem • HP Cloud Roadmap Service – helps develop a strategic cloud architecture. and our education services can help your staff become knowledgeable as well.

proactive and reactive services and monitoring. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. inventory management and tailored invoicing. staffing. from strategy consulting and assessment through deployment and ongoing maintenance. Updated March 2011. Nothing herein should be construed as constituting an additional warranty. Help you realise the benefits of virtualisation more quickly. www. contract management. you will be on your way to making virtualisation production-ready.com/go/getconnected Get the insider view on tech trends. help maximise data efficiency and cost-effectively transform your data centre. Optional SAP enhancement adds proactive SAP support. registered trademark of Microsoft Corporation. Improve compute performance and availability. Networking Services Mission Critical Partnership Software Technology Services Cloud Consulting Services Critical Facilities Services Insight Remote Support Virtualization Services Integration and Technical Services WHy hp Whatever the source of your data centre problem – budgetary.HP INTEGRATED MULTIVENDOR SERVICES FOR YOUR DATA CENTRE HP Integrated Multivendor Service options include: Service Management What this option does for you: Reduces complexity for supplier management.S. including improved service management processes and a simplified vendor management interface. internal cloud. The information contained herein is subject to change without notice. Provide installation. Provides remote monitoring. and HP solutions for better business outcomes © Copyright 2011 Hewlett-Packard Development Company. with expert services targeting client. 4AA3-3229EEW. diagnosis and problem resolution. Rev. implementation or virtualisation. alerts. 1 . Services include software support from basic to business critical. service improvement planning. performance or uptime – outside support from HP can make a real difference. power and cooling services solutions. L. Service solutions include data centre management. You get: • Service delivery management simplification • Reduced cost of service support for the data centre • Service transformation through introduction of ITIL service management best practices • Improved service quality • Reduced number of suppliers Provide proven networking consulting. enabling support solutions for cloud computing or simply getting the greatest return on your hardware and software investment. Provide cloud services or access to them.hp. ongoing operational service management support and ongoing reassessment for your mission-critical environment.com/services/multivendor Share with colleagues Get connected www.hp. With HP as your partner. Contact us today and learn more about how HP Integrated Multivendor Services can help solve your data centre problems. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft is a U. integration and support services. Services can help you build a private.P. Provides assessment. call management. Address diverse operational continuity tasks that span the full data centre life-cycle. Created February 2011. Encompasses single-source service management solutions. storage and server technologies.