Business white paper

Solve
the 6 top problems in your data centre.
Solve the 6 top problems in your data centre by depending on a primary service vendor who can unify support strategies for your multi-vendor server, software, storage and networking environments into a consistent, manageable whole. A primary service vendor can boost your return on investment, improve change management, reduce total cost of ownership, meet servicelevel agreements, simplify service management and improve end-user satisfaction – all with a single point of accountability.

................ 10 HP Integrated Multivendor Services for your data centre.......... ......8 Problem 5: getting virtualised without vulnerability.......... 12 Why HP..............6 Problem 3: maintaining your mission-critical uptime................. .......................................7 Problem 4: controlling your constant change...........Table of contents SOLVE the 6 top problems in your data centre......... 12 ...3 Problem 2: managing your multi-vendor environment......... ............ 10 Problem 6: reaching paradise in the private cloud... ....1 Problem 1: calming your cost accountants............. .........

As you will see. What to do One way that many companies deal with smaller operational and support budgets is to do something that may seem counterintuitive: they appoint a primary service vendor to provide service management expertise.jhtml. Let’s examine the sources of your costs.” Gartner. they may even be cut.1 You are probably paying more for technical staff. THAT’S NOT FAR OFF THE MARK. we will look at how to lower them. A targeted service management solution from an outside vendor can simplify that service management. Finally. In this white paper. reduce operational expenses and improve efficiency – and it can free your staff for work that is directly related to your business success.jsessionid=RDD1CREMJDPQLQE1GHRSKH4AT MY32JVN?articleID=221901180&pgno=2&queryText= 2 3 . www. 25 November 2009. somehow you must keep pace with new business demands while still shackled to your existing equipment and software. “Eight Critical Forces Will Shape Enterprise Data Center K Strategies. PROBLEM 1: CALMING YOUR COST ACCOUNTANTS Given the state of the economy today. You cannot simply rip and replace every year. Rakesh. PACKED WITH HEAT-GENERATING SERVERS AND STORAGE. networking and storage devices would increase over the ensuing 5-year period and would be the single biggest issue in data centre topology through 2014.WHEN WE TALK ABOUT A ‘DATA CENTRE’. Gartner: Data Center I Problems Ahead.com/news/hardware/data_ centers/showArticle. Then. 1  umar. 2010. AND LINKED TO THE OUTSIDE WORLD VIA ROUTERS AND OTHER NETWORKING EQUIPMENT. DEDICATED BRICK-ANDMORTAR BUILDING. it probably faces a similar set of roadblocks to efficiency. A 2009 Gartner report predicted that power and cooling issues in servers.informationweek. all can be rectified – in many cases with a solution that also improves efficiency and uptime. BRISTLING WITH POWER AND COOLING. your costs and responsibilities are rising. Pressure on operations Costs for power and cooling are rising. WHAT DO WE MEAN? THE TERM CONJURES UP IMAGES OF A LARGE. AND A LOT OF THE TIME. today’s tightening budgets mean you are probably trying to find ways to make do with what you have. uptime and ROI. too. Figure 1 shows six of the most common and intractable problems you may be facing. But at the other end of the scale. either today or in the future. your budget and headcount probably will not be growing much – in fact. occupying a few thousand feet or less within a larger structure. Whether your data centre is large or small. we’ll take a look at these problems. But at the same time. they may even be co-hosted. improve service quality. Workers constitute the lion’s share of your day-to-day data centre outlay – as much as 40 per cent of ongoing costs2 – so you simply cannot afford to waste your staff’s time. some data centres are actually relatively small – in fact. nformation Week.

4 Table 1. You may want to use outside help to provide short-term skills you don’t have in house – or to fill in when your IT department is overloaded by an unusual event such as a merger or product launch. www. you maintain control. Meanwhile.com/cm/community/features/guestopinions/blog/converged-infrastructure-approach-pavesway-for-improved-data-center-productivity-private-clouds/?cs=39310 Rakesh Kumar. such as long- term programmes with significant business impact that align with your overall corporate strategy. adds and changes 3  ana Gardner. and by 25 per cent or more over a 3-year period.itbusinessedge.” IT D Business Edge.9999% Matching lower budgets to rising costs IT staff Maintaining mission-critical SLAs Making cloud computing work Mastering change Manipulating virtualization A primary service vendor can help you redefine your IT and data centre support strategies and deliver service solutions that address the needs of your business as they complement your in-house expertise. Interarbor Solutions. How to use a primary service vendor wisely Use your own staff to: Plot IT strategy Create business initiatives Work on long-term projects with significant impact Perform key tasks that are core to your business Employ a primary service vendor to: Execute tactically Carry out business initiatives under your direction Handle short-term. 16 February 2010.3 This means that very little of your staff’s time is spent using IT for innovation that will improve your business. But here is a hint: At a typical enterprise data centre.Figure 1. and the work gets done.  4 4 . ‘quick-hit’ projects Perform day-to-day service management tasks such as: • Vendor management • Basic problem resolution • Software updates • Backups • Moves. Determining exactly where to apply the outside help may not be a simple task. and freeing up CIO and IT staff time to focus on critical business endeavours. You may even want the primary service vendor to manage all your other service vendors. you can use the outside help to do the day-to-day tasks. lowering costs. you can turn over the labour. Private Clouds. Jay E. “I&O Cost Reduction and Investment Are Both Required in 2010.and time-intensive execution of that strategy and initiatives to a primary service vendor. Major challenges for your IT staff Managing multiple vendors 99.” Gartner. “Converged Infrastructure Approach Paves Way for Improved Data Center Productivity. about 70 per cent of the IT budget is spent just on management and maintenance. 9 February 2010. So how best can outside help be used? You will want to determine your IT strategy and initiatives in house. Pultz. but once that is done. The important thing is. How much of a payback can you expect? A good target is reducing infrastructure and operations (I&O) costs for a unit of work by 10 per cent during the course of the year. LLC. You will probably want your permanent staff to focus on more strategic matters. The added service support can actually boost IT employees’ productivity – improving customer service.

Where to go Once you have decided to get outside help. A typical solution might include the HP Insight Remote Support toolset. HP Insight Remote Support provides remote problem resolution and management for the data centre Customer data centre HP support process automation Secure Internet connection Remote monitoring Remote configuration Collection Problem analysis Proactive advice Problem resolution HP engineer 5 .A PRIMARY SERVICE VENDOR CAN HELP YOU REDEFINE YOUR IT AND DATA CENTRE SUPPORT STRATEGIES AND DELIVER SERVICE SOLUTIONS THAT ADDRESS THE NEEDS OF YOUR BUSINESS AS THEY COMPLEMENT YOUR IN-HOUSE EXPERTISE. Our innovative service management solutions include automated system monitoring and diagnosis for x86 multi-vendor environments. coupled with other sophisticated techniques for problem identification and resolution. Our HP Integrated Multivendor Services are a complete service management solution for the entire data centre. For example. The budgetary benefits of HP support services can touch all facets of your data centre operations. all tailored to meet your needs. Our engineers can often help you achieve big savings just by making simple recommendations. where can you turn for proven – but affordable – expertise to supplement your own in-house capabilities? The answer is Hewlett-Packard. This may involve depending on HP for some tasks and using your existing staff in collaborative partnership with HP for others. we provide this kind of support in countries all around the globe.dataplex-systems. As the largest technology company in the world. rationalised service-level commitment. in one data centre.PDF Figure 2.000 USD. tailored invoicing. you spend less time solving problems and more time focused on your business – improving ROI and reducing costs. What about the staff you use to run the data centre? HP Integrated Multivendor Services can offer a number of ways to keep that staff productive and focused on your strategic goals.com/Documents/Blueprint%20for%20 h Reducing%20Energy%20Costs%20in%20your%20Data%20Centre. With HP Integrated Multivendor Services on your team. mobile and on-site resources. increasing the UPS room temperature setpoint resulted in a projected annual savings of more than $12.5 5  ttp://www. and a combination of remote. centralised call management.

You can wind up with a lot of wasted time and inter-vendor finger-pointing. What’s more. whether your organisation is large or midsized. which adds to your management and budgeting nightmare. Green Building Council – a standard for new buildings. many organisations go for the ‘best-of-breed’ solution regardless of vendor. You may have dozens – or even hundreds – of individual support contracts to manage. and therefore need to devote valuable staff resources to the time. As well. both of which save considerable sums on energy costs. HP has designed more than 60 Greenfield data centres – as well as the first LEED6-certified data centre and the first Greenfield-LEED Gold data centre. that is when problems begin. What’s more. the answer could be to let a primary service vendor – preferably one with wideranging experience at delivering managed support solutions for the data centre – do all this on your behalf.S. What to do Again. When something breaks and you have to find the root cause. we have a record of helping customers slash data centre power consumption by 30 to 40 per cent. PROBLEM 2: MANAGING YOUR MULTIVENDOR ENVIRONMENT The reality of business IT today is that standardisation may be in short supply: in the drive towards efficiency. there is a cost to the increased staff – and their training – needed to keep abreast of this convoluted world.Using such techniques. And everything has its own process. You simply hand off the overall management of support to the primary service vendor. and that company 6 eadership in Energy and Environmental Design (LEED ®) L certification by the U. vendor quality can vary substantially. You have patches and upgrades to worry about. you probably have a real ‘mixed bag’ of multi-vendor hardware – and a profusion of different applications and operating systems – installed within your IT environment. 6 .and labour-intensive process of managing them. too. Chances are that we can help you run more efficiently and knock down your monthly energy bill. So. its own licensing and its own warranty horizon.

you simply may not be able to deliver that level of 24x7 computing day after day and year after year. You might start by using the vendor to provide a one-time evaluation of your current environment. your service management and support capabilities must be far beyond sturdy. To successfully achieve the Uptime Institute’s Tier Four level of 99. you may discover that improving your service management procedures or modifying the IT topology can make a big difference even without a new equipment purchase. We can consolidate responsibility for vendor management and service delivery across your whole technology stack.995 per cent uptime (which translates to just 24 minutes of unplanned downtime per year). one-invoice service for your multi-vendor environment? Of course. network availability and more. and then recommend improvements. Our engineers can turn your finger-pointing. you can engage that primary service vendor for a longer period of time. Alternatively. And that means doing predictive analysis and considering all possible factors – both inside and PROBLEM 3: MAINTAINING YOUR MISSION-CRITICAL UPTIME If you are in a time-sensitive business – or if the applications running on your servers are businesscritical – you must guarantee those service levels no matter how complex your environment or how overloaded your staff. HP Integrated Multivendor Services can provide that. If your IT infrastructure supports a business-critical application environment where downtime puts your company at major risk of going out of business. data retention. one-contact. HP Integrated Multivendor Services can provide all this and more. What to do One way to improve your business-critical application availability is with a primary service vendor who has expertise in that field. Unfortunately. It can deal with all of those vendors. This can be a fairly inexpensive route to reducing downtime. reality that with the resources you have. When you are dealing with businesscritical applications. These experts can help to highlight potential issues in application availability. one predictable line item in your budget. The result is end-to-end multi-vendor IT service management (ITSM) that is fully integrated into your IT infrastructure. drawing on HP expertise while meshing with your existing in-house systems. and an account-assigned service manager or service management team to contact if something goes wrong. multi-vendor nightmare into a smooth-running operation. Finally. too. the price of a long-term contract may be significantly less than the cost to your business of a single unplanned outage. Where to go Acting as your primary service vendor.takes ownership and responsibility. providing you with more consistent service levels and outcomes. you will need to pay attention to every detail. A range of service levels provides high-quality technical assistance and operational excellence – and can condense the complexity of a multi-vendor environment down to a single point of accountability. Now you have one service contract to deal with. remember that one-contract. speed of recovery. it is a harsh 7 . bringing in the vendor’s professionals to improve efficiency or to free your staff for work that is more directly related to your business.

HP also assists you with ongoing technology management activities. COBIT and ISO/ IEC 20000 standards. over 80 per cent of business-critical service disruptions can be attributed to poor change control processes. including flawed change impact assessment. whether mission-critical or not. The SIP is continually updated to reflect any changing business and technology requirements and to address issues identified during operations. March 2006.  8 . track it and manage it. PROBLEM 4: CONTROLLING YOUR CONSTANT CHANGE What about change management? According to IDC. Once risks and gaps have been identified. Where to go Here again. Research Manager. In this programme. When you engage HP. you can bolster your own capabilities and ensure that your mission-critical operational service-level commitments are met. Because change management is likely neither the best use of your staff nor your core competency. processes and technology. coupled with added skills and resources from HP. you must keep up with change: you must plan for it. HP Integrated Multivendor Services can play an important role in your business-critical data centre. Your IT service management practices are compared to a library of almost 1. By joining forces with the primary service vendor. Through proactive risk elimination across your people.7 In today’s economically constrained times. There is even a specific programme – the Mission Critical Partnership (MCP) – that has a single customer contract tailored to meet your objectives. you will be able to introduce service management best practices and draw on HP expertise. IDC. providing both handson assistance and knowledge transfer. 7 Stephen Elliot. you cannot replace equipment or purchase all-new software to stay abreast of every new technology hiccup. HP is without peer as a partner in delivering mission-critical computing.outside your data centre – even if those factors do not seem to be directly related to your data centre’s availability. you must keep your existing infrastructure up to date. the MCP helps you continue to meet and improve your performance against key service-level agreements (SLAs) and other commitments. In fact. With our help. this may be another good activity to entrust to a third party. Even so. We have a wealth of experience and service management–related intellectual property (IP) poised to help solve difficult and complex service management problems.600 best practices based on IT Infrastructure Library (ITIL). the team works with you to create a prioritised service improvement plan (SIP) containing tasks and milestones to improve your capabilities. you can bolster your own capabilities and ensure that your mission-critical operational service-level commitments are met. The right collaborator can assume responsibility and help you avoid downtime while improving your service management. you get a named account support team – trained engineers who are familiar with your applications – as well as flexible reactive support and a proactive IT support solution. our professionals will help improve service management and ensure service levels. And to do that. HP can help enhance all your IT operations. By joining forces with the primary service vendor. About the MCP: The MCP service delivery team start the risk assessment process with a thorough assessment of all aspects of your critical IT services.

consolidate and. Our expert consultants work with you to design. adds and changes to the IT infrastructure. implement and continually improve best-in-class processes to control and manage changes within your IT environment. Based on HP methodologies. techniques and methodologies to help you make the most of your inventory and asset management initiatives. And as changes occur – for example. • Streamlined contract and invoice management: We can help re-examine. incremental costs and financial status. processes and technology within the service management system. Where to go HP Integrated Multivendor Services can help you control and cope with change. 9 . added or removed from your environment – we make sure that those contracts and the related invoices are brought up to date to reflect the changes On a smaller scale. our asset management services give you a complete and accurate picture of your configuration. HP can also provide other services related to change and asset management. And they can help dynamically track and manage changes to ownership. you choose the right mix of powerful services and solutions to transform the way your organisation delivers technology services. capital costs. HP Integrated Multivendor Services also include standardised modules for handling moves. renegotiate your contracts with other vendors.What to do What kind of services are you looking for? Managing change is easier if you have cost-effective installation and upgrade services for your server environment. date of purchase. In addition to capturing inventory. To manage these events on a large scale. Within this framework. HP Services professionals can draw on state-of-the-art tools. Some change-related examples include: • Asset management in the face of change: HP Services can help you tighten control over key IT assets from acquisition to retirement. Options range from performing hardware or software upgrades all the way up to tackling fully managed technology refresh projects. In fact. HP offers a proven transformation method: service management consulting. And you will have better control over your IT assets if you have an up-to-date asset inventory of your entire multi-vendor IT environment. when items are moved. you may simply require HP Change and Configuration Management Services. including software and peripherals. users. aggregate. quality and cost. industry best practices and international standards. location. if appropriate. and you also receive IT service management guidance from HP. Because change has more far-reaching effects than just the actual hardware and software. this framework co-ordinates people. Our method draws on the HP Service Management Framework to prepare your IT organisation to consistently deliver services in a way that balances performance.

What’s more.” T Gartner. Or you may want to continue the engagement with comprehensive proactive and reactive support for your critical physical and virtual assets alike. PROBLEM 5: GETTING VIRTUALISED WITHOUT VULNERABILITY Virtualisation is becoming more and more popular. you now have perhaps 10 applications running on one physical server – which means that the consequences of a single hardware failure can be magnified many times over. But here is a remarkable fact from Gartner: Despite all the hoopla surrounding virtualisation. Cloud computing is the next nirvana. It rarely finds its way into production environments. this reality can present challenges.MAINSTREAMING VIRTUALISATION IN YOUR DATA CENTRE IS ANOTHER PLACE WHERE A PRIMARY SERVICE VENDOR AND THIRD-PARTY EXPERTISE CAN PROVE INVALUABLE. Creating a private cloud involves making pools of resources available to users. And at most companies. Microsoft® Hyper-V and Citrix XenServer hypervisors. to be checked out when needed – kind of like a lending library. with a strong emphasis on business agility and achieving SLAs. You use only the computing power 8  homas Bittman. And once you have your virtual environment set up and running. That’s because virtualisation has its own set of problems. especially as cloud solutions begin to span multiple platforms. you can throttle back on third-party involvement or end it altogether. Such support can help transform your infrastructure into one that makes optimum use of the virtualisation technology. What to do But these problems can be solved. virtualisation in many companies is limited to testing or R&D. locating the real source of a problem can be a nightmare in a virtualised environment. Because of these issues and others like them. using techniques – such as proactive monitoring – that help avoid problems before they occur. 29 July 2010. along with mission-critical support for the rest of the data centre. PROBLEM 6: REACHING PARADISE IN THE PRIVATE CLOUD After virtualisation. our support professionals can help you reduce associated costs. the virtualisation percentage is not changing much. only about 20 to 30 per cent of today’s workloads are actually running on virtualised servers8. third-party experts can help your business-critical applications make the labour-intensive move into virtualisation. And mainstreaming virtualisation in your data centre is another place where a primary service vendor and third-party expertise can prove invaluable. However. the next logical next step in IT solution development is the private cloud. HP offers mission-critical support for the VMware. virtualisation can encourage network complexity and server sprawl. Equipped with special tools and loads of experience with virtualisation technologies. one app’. And by simplifying the management of your virtualised multi-vendor environment. or even a public-private or hybrid cloud. Such support will go a long way towards convincing the CEO that virtualisation can indeed be used for business-critical computing. Instead of the old paradigm of ‘one server. and it hardly ever runs mission-critical applications. Where to go HP Integrated Multivendor Services can help you manage the complexity of virtualisation and mitigate risk. too. 10 . multi-vendor environments and assorted operating systems. “Q&A: Six Misconceptions About Server Virtualization. the promised land – and in many companies it is no longer just a future vision but a present reality. Think how flexible and efficient such a system could be to your business. In addition. First.

Virtualisation is one of the key technologies that make this happen. or by a combination public-private or hybrid cloud.and other resources you need – and only for as long as you need them. design and implementation services that help your organisation implement HP CloudSystem • HP Cloud Roadmap Service – helps develop a strategic cloud architecture. cloud computing comes with its own potential pitfalls. Our monitoring services can keep tabs on cloud resources. danger of inviting regulatory scrutiny and risk of not meeting internal SLAs. and even perform planning and implementation These are all examples of the many cloud-focused multi-vendor support services you can get from HP. depending as they do on shared resources. in-house cloud. One service to consider is HP CloudStart. What to do These problems can be solved. this vendor’s experts can help – especially with the labour-intensive move to virtualising business-critical applications. Equipped with expertise and tools and with loads of prior experience in virtualisation technologies and cloud computing. What’s more. forcing large capital investments when capacity limits are reached. public clouds. In fact. The resources themselves might come from a company’s private. HP offers other cloud services such as these: • HP Cloud Consulting Services for CloudSystem – provide the roadmap. and our education services can help your staff become knowledgeable as well. HP support can help you configure and operate your converged infrastructure. conducts a gap analysis and provides a comprehensive roadmap for cloud adoption and integration • HP Cloud Design and Implementation Services – can provide architectural analysis and validation. but it is not the only one. 11 . Where to go HP’s services and solution expertise extends across the entire data centre. as it helps to ensure that cloud computing achieves your business objectives safely and securely. In addition to the aforementioned issues with virtualisation. Meanwhile. One way to get started is by engaging a primary service vendor. Or they might even be supplied by a public cloud such as Amazon Web Services. In addition to CloudStart. generate a detailed design and bill of materials. based on either private or hybrid cloud. HP CloudStart allows you to reduce provisioning times by up to 80 per cent: less than 30 days after initial hardware installation and start-up. including cloud computing. Private clouds are often closed ‘cloud in a box’ environments that fail to scale well. your cloud is up and running. HP CloudStart is customisable and can be integrated with legacy applications for an easier evolution to cloud services. encourage cloud sprawl – with the attendant risk to data security.

Services include software support from basic to business critical. HP shall not be liable for technical or editorial errors or omissions contained herein. help maximise data efficiency and cost-effectively transform your data centre. Contact us today and learn more about how HP Integrated Multivendor Services can help solve your data centre problems. The information contained herein is subject to change without notice. Provide installation. Provide cloud services or access to them. including improved service management processes and a simplified vendor management interface. diagnosis and problem resolution.com/go/getconnected Get the insider view on tech trends. Provides remote monitoring. implementation or virtualisation. enabling support solutions for cloud computing or simply getting the greatest return on your hardware and software investment. integration and support services. Optional SAP enhancement adds proactive SAP support. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. internal cloud. performance or uptime – outside support from HP can make a real difference. ongoing operational service management support and ongoing reassessment for your mission-critical environment.S. www. With HP as your partner. proactive and reactive services and monitoring.com/services/multivendor Share with colleagues Get connected www. Help you realise the benefits of virtualisation more quickly. with expert services targeting client. inventory management and tailored invoicing. Microsoft is a U.hp. Nothing herein should be construed as constituting an additional warranty. You get: • Service delivery management simplification • Reduced cost of service support for the data centre • Service transformation through introduction of ITIL service management best practices • Improved service quality • Reduced number of suppliers Provide proven networking consulting. Created February 2011. and HP solutions for better business outcomes © Copyright 2011 Hewlett-Packard Development Company. Updated March 2011. service improvement planning. Improve compute performance and availability. call management. contract management. 1 . you will be on your way to making virtualisation production-ready. alerts. Encompasses single-source service management solutions. Networking Services Mission Critical Partnership Software Technology Services Cloud Consulting Services Critical Facilities Services Insight Remote Support Virtualization Services Integration and Technical Services WHy hp Whatever the source of your data centre problem – budgetary. power and cooling services solutions.HP INTEGRATED MULTIVENDOR SERVICES FOR YOUR DATA CENTRE HP Integrated Multivendor Service options include: Service Management What this option does for you: Reduces complexity for supplier management. Services can help you build a private. from strategy consulting and assessment through deployment and ongoing maintenance. L. Provides assessment. Rev. staffing.P. Service solutions include data centre management. Address diverse operational continuity tasks that span the full data centre life-cycle. registered trademark of Microsoft Corporation. 4AA3-3229EEW. storage and server technologies.hp.

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