Business white paper

Solve
the 6 top problems in your data centre.
Solve the 6 top problems in your data centre by depending on a primary service vendor who can unify support strategies for your multi-vendor server, software, storage and networking environments into a consistent, manageable whole. A primary service vendor can boost your return on investment, improve change management, reduce total cost of ownership, meet servicelevel agreements, simplify service management and improve end-user satisfaction – all with a single point of accountability.

.................................... ................... 10 Problem 6: reaching paradise in the private cloud.............. .3 Problem 2: managing your multi-vendor environment........ 10 HP Integrated Multivendor Services for your data centre.7 Problem 4: controlling your constant change........6 Problem 3: maintaining your mission-critical uptime.. 12 .......... .....................Table of contents SOLVE the 6 top problems in your data centre..8 Problem 5: getting virtualised without vulnerability.......................1 Problem 1: calming your cost accountants.. ........ ........... 12 Why HP...................

uptime and ROI. all can be rectified – in many cases with a solution that also improves efficiency and uptime. nformation Week. reduce operational expenses and improve efficiency – and it can free your staff for work that is directly related to your business success. But at the other end of the scale. WHAT DO WE MEAN? THE TERM CONJURES UP IMAGES OF A LARGE. AND A LOT OF THE TIME. PROBLEM 1: CALMING YOUR COST ACCOUNTANTS Given the state of the economy today. your budget and headcount probably will not be growing much – in fact. AND LINKED TO THE OUTSIDE WORLD VIA ROUTERS AND OTHER NETWORKING EQUIPMENT.WHEN WE TALK ABOUT A ‘DATA CENTRE’. either today or in the future. some data centres are actually relatively small – in fact. DEDICATED BRICK-ANDMORTAR BUILDING. they may even be co-hosted. Then. Workers constitute the lion’s share of your day-to-day data centre outlay – as much as 40 per cent of ongoing costs2 – so you simply cannot afford to waste your staff’s time. PACKED WITH HEAT-GENERATING SERVERS AND STORAGE. they may even be cut. Let’s examine the sources of your costs. we will look at how to lower them. In this white paper. we’ll take a look at these problems. A targeted service management solution from an outside vendor can simplify that service management.informationweek. it probably faces a similar set of roadblocks to efficiency. Pressure on operations Costs for power and cooling are rising.com/news/hardware/data_ centers/showArticle. Figure 1 shows six of the most common and intractable problems you may be facing. Whether your data centre is large or small. But at the same time. 2010. What to do One way that many companies deal with smaller operational and support budgets is to do something that may seem counterintuitive: they appoint a primary service vendor to provide service management expertise. improve service quality. today’s tightening budgets mean you are probably trying to find ways to make do with what you have.” Gartner. As you will see. your costs and responsibilities are rising. networking and storage devices would increase over the ensuing 5-year period and would be the single biggest issue in data centre topology through 2014.jsessionid=RDD1CREMJDPQLQE1GHRSKH4AT MY32JVN?articleID=221901180&pgno=2&queryText= 2 3 .jhtml. A 2009 Gartner report predicted that power and cooling issues in servers. occupying a few thousand feet or less within a larger structure. Finally. somehow you must keep pace with new business demands while still shackled to your existing equipment and software. 1  umar. You cannot simply rip and replace every year. www. Gartner: Data Center I Problems Ahead. BRISTLING WITH POWER AND COOLING. “Eight Critical Forces Will Shape Enterprise Data Center K Strategies. Rakesh.1 You are probably paying more for technical staff. 25 November 2009. THAT’S NOT FAR OFF THE MARK. too.

you can use the outside help to do the day-to-day tasks. 9 February 2010. www. about 70 per cent of the IT budget is spent just on management and maintenance. How much of a payback can you expect? A good target is reducing infrastructure and operations (I&O) costs for a unit of work by 10 per cent during the course of the year. and by 25 per cent or more over a 3-year period. you maintain control. ‘quick-hit’ projects Perform day-to-day service management tasks such as: • Vendor management • Basic problem resolution • Software updates • Backups • Moves.” Gartner. 16 February 2010.Figure 1. LLC. How to use a primary service vendor wisely Use your own staff to: Plot IT strategy Create business initiatives Work on long-term projects with significant impact Perform key tasks that are core to your business Employ a primary service vendor to: Execute tactically Carry out business initiatives under your direction Handle short-term. Jay E.” IT D Business Edge. lowering costs. Pultz.com/cm/community/features/guestopinions/blog/converged-infrastructure-approach-pavesway-for-improved-data-center-productivity-private-clouds/?cs=39310 Rakesh Kumar. The added service support can actually boost IT employees’ productivity – improving customer service.4 Table 1. but once that is done. Interarbor Solutions. adds and changes 3  ana Gardner. But here is a hint: At a typical enterprise data centre. “I&O Cost Reduction and Investment Are Both Required in 2010. and freeing up CIO and IT staff time to focus on critical business endeavours.  4 4 . such as long- term programmes with significant business impact that align with your overall corporate strategy. You may even want the primary service vendor to manage all your other service vendors. you can turn over the labour. Major challenges for your IT staff Managing multiple vendors 99.3 This means that very little of your staff’s time is spent using IT for innovation that will improve your business. Meanwhile.itbusinessedge. You may want to use outside help to provide short-term skills you don’t have in house – or to fill in when your IT department is overloaded by an unusual event such as a merger or product launch.9999% Matching lower budgets to rising costs IT staff Maintaining mission-critical SLAs Making cloud computing work Mastering change Manipulating virtualization A primary service vendor can help you redefine your IT and data centre support strategies and deliver service solutions that address the needs of your business as they complement your in-house expertise. Private Clouds. So how best can outside help be used? You will want to determine your IT strategy and initiatives in house. The important thing is. “Converged Infrastructure Approach Paves Way for Improved Data Center Productivity. You will probably want your permanent staff to focus on more strategic matters.and time-intensive execution of that strategy and initiatives to a primary service vendor. Determining exactly where to apply the outside help may not be a simple task. and the work gets done.

coupled with other sophisticated techniques for problem identification and resolution. Our engineers can often help you achieve big savings just by making simple recommendations. mobile and on-site resources. Our innovative service management solutions include automated system monitoring and diagnosis for x86 multi-vendor environments. all tailored to meet your needs.com/Documents/Blueprint%20for%20 h Reducing%20Energy%20Costs%20in%20your%20Data%20Centre. For example. This may involve depending on HP for some tasks and using your existing staff in collaborative partnership with HP for others. Where to go Once you have decided to get outside help. increasing the UPS room temperature setpoint resulted in a projected annual savings of more than $12.PDF Figure 2. and a combination of remote.dataplex-systems. tailored invoicing. you spend less time solving problems and more time focused on your business – improving ROI and reducing costs. rationalised service-level commitment. where can you turn for proven – but affordable – expertise to supplement your own in-house capabilities? The answer is Hewlett-Packard. in one data centre. What about the staff you use to run the data centre? HP Integrated Multivendor Services can offer a number of ways to keep that staff productive and focused on your strategic goals. Our HP Integrated Multivendor Services are a complete service management solution for the entire data centre.A PRIMARY SERVICE VENDOR CAN HELP YOU REDEFINE YOUR IT AND DATA CENTRE SUPPORT STRATEGIES AND DELIVER SERVICE SOLUTIONS THAT ADDRESS THE NEEDS OF YOUR BUSINESS AS THEY COMPLEMENT YOUR IN-HOUSE EXPERTISE. HP Insight Remote Support provides remote problem resolution and management for the data centre Customer data centre HP support process automation Secure Internet connection Remote monitoring Remote configuration Collection Problem analysis Proactive advice Problem resolution HP engineer 5 .5 5  ttp://www. The budgetary benefits of HP support services can touch all facets of your data centre operations. With HP Integrated Multivendor Services on your team. A typical solution might include the HP Insight Remote Support toolset. we provide this kind of support in countries all around the globe. centralised call management.000 USD. As the largest technology company in the world.

which adds to your management and budgeting nightmare. there is a cost to the increased staff – and their training – needed to keep abreast of this convoluted world. too. As well.S. whether your organisation is large or midsized. You can wind up with a lot of wasted time and inter-vendor finger-pointing.Using such techniques. that is when problems begin. the answer could be to let a primary service vendor – preferably one with wideranging experience at delivering managed support solutions for the data centre – do all this on your behalf. and therefore need to devote valuable staff resources to the time. both of which save considerable sums on energy costs.and labour-intensive process of managing them. and that company 6 eadership in Energy and Environmental Design (LEED ®) L certification by the U. PROBLEM 2: MANAGING YOUR MULTIVENDOR ENVIRONMENT The reality of business IT today is that standardisation may be in short supply: in the drive towards efficiency. When something breaks and you have to find the root cause. You have patches and upgrades to worry about. So. What’s more. What’s more. you probably have a real ‘mixed bag’ of multi-vendor hardware – and a profusion of different applications and operating systems – installed within your IT environment. Chances are that we can help you run more efficiently and knock down your monthly energy bill. many organisations go for the ‘best-of-breed’ solution regardless of vendor. Green Building Council – a standard for new buildings. vendor quality can vary substantially. And everything has its own process. You simply hand off the overall management of support to the primary service vendor. its own licensing and its own warranty horizon. 6 . we have a record of helping customers slash data centre power consumption by 30 to 40 per cent. You may have dozens – or even hundreds – of individual support contracts to manage. HP has designed more than 60 Greenfield data centres – as well as the first LEED6-certified data centre and the first Greenfield-LEED Gold data centre. What to do Again.

Finally. When you are dealing with businesscritical applications. you can engage that primary service vendor for a longer period of time. Our engineers can turn your finger-pointing. you will need to pay attention to every detail. data retention. you simply may not be able to deliver that level of 24x7 computing day after day and year after year. Where to go Acting as your primary service vendor.995 per cent uptime (which translates to just 24 minutes of unplanned downtime per year). too. HP Integrated Multivendor Services can provide all this and more. If your IT infrastructure supports a business-critical application environment where downtime puts your company at major risk of going out of business. What to do One way to improve your business-critical application availability is with a primary service vendor who has expertise in that field. your service management and support capabilities must be far beyond sturdy. remember that one-contract. This can be a fairly inexpensive route to reducing downtime. Now you have one service contract to deal with. reality that with the resources you have. It can deal with all of those vendors. bringing in the vendor’s professionals to improve efficiency or to free your staff for work that is more directly related to your business. You might start by using the vendor to provide a one-time evaluation of your current environment. one predictable line item in your budget. We can consolidate responsibility for vendor management and service delivery across your whole technology stack. The result is end-to-end multi-vendor IT service management (ITSM) that is fully integrated into your IT infrastructure. the price of a long-term contract may be significantly less than the cost to your business of a single unplanned outage. speed of recovery. A range of service levels provides high-quality technical assistance and operational excellence – and can condense the complexity of a multi-vendor environment down to a single point of accountability. Unfortunately. And that means doing predictive analysis and considering all possible factors – both inside and PROBLEM 3: MAINTAINING YOUR MISSION-CRITICAL UPTIME If you are in a time-sensitive business – or if the applications running on your servers are businesscritical – you must guarantee those service levels no matter how complex your environment or how overloaded your staff. These experts can help to highlight potential issues in application availability. one-invoice service for your multi-vendor environment? Of course.takes ownership and responsibility. HP Integrated Multivendor Services can provide that. multi-vendor nightmare into a smooth-running operation. one-contact. network availability and more. drawing on HP expertise while meshing with your existing in-house systems. To successfully achieve the Uptime Institute’s Tier Four level of 99. and an account-assigned service manager or service management team to contact if something goes wrong. Alternatively. and then recommend improvements. providing you with more consistent service levels and outcomes. it is a harsh 7 . you may discover that improving your service management procedures or modifying the IT topology can make a big difference even without a new equipment purchase.

Your IT service management practices are compared to a library of almost 1. Where to go Here again. the MCP helps you continue to meet and improve your performance against key service-level agreements (SLAs) and other commitments.600 best practices based on IT Infrastructure Library (ITIL). Research Manager. HP also assists you with ongoing technology management activities. IDC. over 80 per cent of business-critical service disruptions can be attributed to poor change control processes. this may be another good activity to entrust to a third party. In this programme. The right collaborator can assume responsibility and help you avoid downtime while improving your service management.7 In today’s economically constrained times. About the MCP: The MCP service delivery team start the risk assessment process with a thorough assessment of all aspects of your critical IT services. In fact. HP is without peer as a partner in delivering mission-critical computing. Through proactive risk elimination across your people. March 2006. And to do that. you must keep up with change: you must plan for it. you can bolster your own capabilities and ensure that your mission-critical operational service-level commitments are met. 7 Stephen Elliot. you can bolster your own capabilities and ensure that your mission-critical operational service-level commitments are met. PROBLEM 4: CONTROLLING YOUR CONSTANT CHANGE What about change management? According to IDC. you must keep your existing infrastructure up to date. The SIP is continually updated to reflect any changing business and technology requirements and to address issues identified during operations.outside your data centre – even if those factors do not seem to be directly related to your data centre’s availability. track it and manage it. By joining forces with the primary service vendor. Even so. whether mission-critical or not. COBIT and ISO/ IEC 20000 standards. Because change management is likely neither the best use of your staff nor your core competency. When you engage HP.  8 . HP Integrated Multivendor Services can play an important role in your business-critical data centre. our professionals will help improve service management and ensure service levels. HP can help enhance all your IT operations. you will be able to introduce service management best practices and draw on HP expertise. you cannot replace equipment or purchase all-new software to stay abreast of every new technology hiccup. coupled with added skills and resources from HP. By joining forces with the primary service vendor. the team works with you to create a prioritised service improvement plan (SIP) containing tasks and milestones to improve your capabilities. We have a wealth of experience and service management–related intellectual property (IP) poised to help solve difficult and complex service management problems. providing both handson assistance and knowledge transfer. including flawed change impact assessment. you get a named account support team – trained engineers who are familiar with your applications – as well as flexible reactive support and a proactive IT support solution. Once risks and gaps have been identified. processes and technology. There is even a specific programme – the Mission Critical Partnership (MCP) – that has a single customer contract tailored to meet your objectives. With our help.

HP offers a proven transformation method: service management consulting. To manage these events on a large scale. processes and technology within the service management system. And they can help dynamically track and manage changes to ownership. adds and changes to the IT infrastructure. if appropriate. Within this framework. Because change has more far-reaching effects than just the actual hardware and software. And as changes occur – for example. date of purchase. quality and cost. our asset management services give you a complete and accurate picture of your configuration. users. HP Services professionals can draw on state-of-the-art tools. HP can also provide other services related to change and asset management. added or removed from your environment – we make sure that those contracts and the related invoices are brought up to date to reflect the changes On a smaller scale. when items are moved. implement and continually improve best-in-class processes to control and manage changes within your IT environment. • Streamlined contract and invoice management: We can help re-examine.What to do What kind of services are you looking for? Managing change is easier if you have cost-effective installation and upgrade services for your server environment. incremental costs and financial status. Our method draws on the HP Service Management Framework to prepare your IT organisation to consistently deliver services in a way that balances performance. you may simply require HP Change and Configuration Management Services. Based on HP methodologies. you choose the right mix of powerful services and solutions to transform the way your organisation delivers technology services. consolidate and. Some change-related examples include: • Asset management in the face of change: HP Services can help you tighten control over key IT assets from acquisition to retirement. location. Our expert consultants work with you to design. And you will have better control over your IT assets if you have an up-to-date asset inventory of your entire multi-vendor IT environment. In fact. Options range from performing hardware or software upgrades all the way up to tackling fully managed technology refresh projects. renegotiate your contracts with other vendors. this framework co-ordinates people. HP Integrated Multivendor Services also include standardised modules for handling moves. aggregate. capital costs. Where to go HP Integrated Multivendor Services can help you control and cope with change. In addition to capturing inventory. and you also receive IT service management guidance from HP. techniques and methodologies to help you make the most of your inventory and asset management initiatives. 9 . industry best practices and international standards. including software and peripherals.

29 July 2010.” T Gartner. PROBLEM 5: GETTING VIRTUALISED WITHOUT VULNERABILITY Virtualisation is becoming more and more popular. this reality can present challenges. In addition. our support professionals can help you reduce associated costs. you now have perhaps 10 applications running on one physical server – which means that the consequences of a single hardware failure can be magnified many times over. HP offers mission-critical support for the VMware. with a strong emphasis on business agility and achieving SLAs. especially as cloud solutions begin to span multiple platforms. multi-vendor environments and assorted operating systems. You use only the computing power 8  homas Bittman. And once you have your virtual environment set up and running. the virtualisation percentage is not changing much. That’s because virtualisation has its own set of problems. or even a public-private or hybrid cloud. third-party experts can help your business-critical applications make the labour-intensive move into virtualisation. 10 . only about 20 to 30 per cent of today’s workloads are actually running on virtualised servers8. Cloud computing is the next nirvana. And at most companies. “Q&A: Six Misconceptions About Server Virtualization. And mainstreaming virtualisation in your data centre is another place where a primary service vendor and third-party expertise can prove invaluable. the next logical next step in IT solution development is the private cloud. Because of these issues and others like them. What to do But these problems can be solved. virtualisation in many companies is limited to testing or R&D.MAINSTREAMING VIRTUALISATION IN YOUR DATA CENTRE IS ANOTHER PLACE WHERE A PRIMARY SERVICE VENDOR AND THIRD-PARTY EXPERTISE CAN PROVE INVALUABLE. the promised land – and in many companies it is no longer just a future vision but a present reality. But here is a remarkable fact from Gartner: Despite all the hoopla surrounding virtualisation. Microsoft® Hyper-V and Citrix XenServer hypervisors. Such support will go a long way towards convincing the CEO that virtualisation can indeed be used for business-critical computing. one app’. Creating a private cloud involves making pools of resources available to users. and it hardly ever runs mission-critical applications. And by simplifying the management of your virtualised multi-vendor environment. using techniques – such as proactive monitoring – that help avoid problems before they occur. locating the real source of a problem can be a nightmare in a virtualised environment. Such support can help transform your infrastructure into one that makes optimum use of the virtualisation technology. However. First. PROBLEM 6: REACHING PARADISE IN THE PRIVATE CLOUD After virtualisation. along with mission-critical support for the rest of the data centre. It rarely finds its way into production environments. to be checked out when needed – kind of like a lending library. Instead of the old paradigm of ‘one server. you can throttle back on third-party involvement or end it altogether. Equipped with special tools and loads of experience with virtualisation technologies. Or you may want to continue the engagement with comprehensive proactive and reactive support for your critical physical and virtual assets alike. virtualisation can encourage network complexity and server sprawl. Where to go HP Integrated Multivendor Services can help you manage the complexity of virtualisation and mitigate risk. What’s more. Think how flexible and efficient such a system could be to your business. too.

and other resources you need – and only for as long as you need them. Private clouds are often closed ‘cloud in a box’ environments that fail to scale well. The resources themselves might come from a company’s private. HP CloudStart allows you to reduce provisioning times by up to 80 per cent: less than 30 days after initial hardware installation and start-up. In fact. 11 . One service to consider is HP CloudStart. What’s more. cloud computing comes with its own potential pitfalls. Where to go HP’s services and solution expertise extends across the entire data centre. design and implementation services that help your organisation implement HP CloudSystem • HP Cloud Roadmap Service – helps develop a strategic cloud architecture. HP support can help you configure and operate your converged infrastructure. HP CloudStart is customisable and can be integrated with legacy applications for an easier evolution to cloud services. as it helps to ensure that cloud computing achieves your business objectives safely and securely. Or they might even be supplied by a public cloud such as Amazon Web Services. generate a detailed design and bill of materials. One way to get started is by engaging a primary service vendor. conducts a gap analysis and provides a comprehensive roadmap for cloud adoption and integration • HP Cloud Design and Implementation Services – can provide architectural analysis and validation. In addition to CloudStart. encourage cloud sprawl – with the attendant risk to data security. HP offers other cloud services such as these: • HP Cloud Consulting Services for CloudSystem – provide the roadmap. this vendor’s experts can help – especially with the labour-intensive move to virtualising business-critical applications. Meanwhile. Equipped with expertise and tools and with loads of prior experience in virtualisation technologies and cloud computing. in-house cloud. based on either private or hybrid cloud. your cloud is up and running. public clouds. Our monitoring services can keep tabs on cloud resources. In addition to the aforementioned issues with virtualisation. but it is not the only one. forcing large capital investments when capacity limits are reached. including cloud computing. Virtualisation is one of the key technologies that make this happen. and even perform planning and implementation These are all examples of the many cloud-focused multi-vendor support services you can get from HP. or by a combination public-private or hybrid cloud. and our education services can help your staff become knowledgeable as well. depending as they do on shared resources. danger of inviting regulatory scrutiny and risk of not meeting internal SLAs. What to do These problems can be solved.

Networking Services Mission Critical Partnership Software Technology Services Cloud Consulting Services Critical Facilities Services Insight Remote Support Virtualization Services Integration and Technical Services WHy hp Whatever the source of your data centre problem – budgetary.S. contract management. call management. inventory management and tailored invoicing. You get: • Service delivery management simplification • Reduced cost of service support for the data centre • Service transformation through introduction of ITIL service management best practices • Improved service quality • Reduced number of suppliers Provide proven networking consulting. Nothing herein should be construed as constituting an additional warranty. www. Service solutions include data centre management. diagnosis and problem resolution. 4AA3-3229EEW. from strategy consulting and assessment through deployment and ongoing maintenance.com/services/multivendor Share with colleagues Get connected www. Provides assessment. power and cooling services solutions. Services include software support from basic to business critical. Microsoft is a U. with expert services targeting client. proactive and reactive services and monitoring. Created February 2011. enabling support solutions for cloud computing or simply getting the greatest return on your hardware and software investment. Rev. integration and support services.com/go/getconnected Get the insider view on tech trends. Provides remote monitoring. Improve compute performance and availability. Encompasses single-source service management solutions. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. and HP solutions for better business outcomes © Copyright 2011 Hewlett-Packard Development Company. registered trademark of Microsoft Corporation. HP shall not be liable for technical or editorial errors or omissions contained herein. The information contained herein is subject to change without notice. Updated March 2011. L.hp. staffing. Contact us today and learn more about how HP Integrated Multivendor Services can help solve your data centre problems. internal cloud. Optional SAP enhancement adds proactive SAP support. implementation or virtualisation. 1 . ongoing operational service management support and ongoing reassessment for your mission-critical environment. Help you realise the benefits of virtualisation more quickly. With HP as your partner. including improved service management processes and a simplified vendor management interface. Provide cloud services or access to them.P. alerts. service improvement planning. Services can help you build a private. Address diverse operational continuity tasks that span the full data centre life-cycle. performance or uptime – outside support from HP can make a real difference.HP INTEGRATED MULTIVENDOR SERVICES FOR YOUR DATA CENTRE HP Integrated Multivendor Service options include: Service Management What this option does for you: Reduces complexity for supplier management. storage and server technologies. help maximise data efficiency and cost-effectively transform your data centre. Provide installation.hp. you will be on your way to making virtualisation production-ready.