Chapter 1, Managing IT in an e-World Case Study 1, Midsouth Chamber of Commerce (A): The Role of the Operating Manager in Information

Systems Part I, Information Technology Chapter 2, Computer Hardware Chapter 3, Computer Software Chapter 4, Telecommunications and Networking Chapter 5, The Data Resource Case Study I-1, IMT Custom Machine Company, Inc.: Selection of an Information Technology Platform Case Study I-2, VoIP2.biz: Strategic Steps for a VoIP Supplier Case Study I-3, VoIP Adoption at Butler University Case Study I-4, Data Governance at InsuraCorp Case Study I-5, Midsouth Chamber of Commerce (B): Cleaning Up an IS Debacle Part II, Applying Information Technology Chapter 6, Enterprise Systems Chapter 7, Managerial Support Systems Chapter 8, E-Business Systems Case Study II-1, Vendor-Managed Inventory at NIBCO Case Study II-2,The Challenges of Local System Design for Multinationals: The MaxFli Sales Force Automation System at BAT Case Study II-3, Real-Time Business Intelligence at Continental Airlines Case Study II-4, The Cliptomania Web Store Case Study II-5, Mezzia, Inc.: Deciding Which IT Company to Join Part III, Acquiring Information Systems Chapter 9, Basic Systems Concepts and Tools Chapter 10, Methodologies for Custom Software Development

Chapter 11, Methodologies for Purchased Software Packages Chapter 12, IT Project Management Chapter 13, Supporting Computer Users Case Study III-1, Managing a Systems Development Project at Consumer and Industrial Products Case Study III-2, Development of an Interorganizational System at Zeus Case Study III-3, Make-or-Buy Decision at Baxter Manufacturing Company Case Study III-4, ERP Purchase Decision at Benton Manufacturing Company Case Study III-5, The Kuali Financial System: An Open Source Project Case Study III-6, Naval Surface Warfare Center, Crane Division: Implementing Business Process Reengineering Recommendations