Annexure

Questionnaire
Topic : To study Customer Perception towards ultra portable laptops.

1) Do you own a computer/notebook? Yes [ ] No [ ] 2) Which brand of computer/notebook do you own? HP [] DELL [ ] Lenovo [ ] Acer [ ] HCL [ ] Sony [ ] Others [ ] 3)Have you heard of Ultra mobile portable device? Yes [ ] No [ ] 4)What kind of computer you are using now? Desktop computer [ ] Laptop [ ] Ultra portable laptop [ ] 5) How did you know about the type of computer you are using right now? Newspaper [ ] Magazine [ ] Television [ ] Friends and Family [ ] Others [ ] 6) Are you satisfied with the computer you are using right now? Yes [ ] No [ ] 6.1) If satisfied what features you like about the laptop? Service [ ] Battery Backup [ ] Configuration [ ] Brand [ ] 7) What according to you is important attribute for a Notebook?

7.1 Price Agree [ ] Strongly agree [ ] Neither agree Nor disagree [ ]

Disagree [ ]

Strongly disagree[ ]

7.2 Service Agree [ ] ] Strongly agree [ ] Neither agree Nor disagree[ ]

Disagree [ ]

Strongly disagree[ ]

7.3 Small Size & Light Weight Agree [ ] Strongly agree [ ] Disagree [ ] Neither agree Nor disagree[ ]

Strongly disagree[ ]

8) What kind of IT equipment you are planning to buy? Desktop [ ] Ultra mobile portable device [ ] Notebook [ ] Others [ ]

9) Would you consider a product which has writing feature? Yes [ ] No [ ] 10) Have you heard of HCL Mileap ? Yes [ ] No [ ] 11) Do you heard about HCL Touch Services. Yes [ ] No [ ] 12) Do you know HCL customer care services are available in 11 Indian languages & 24x7. Yes [ ] No [ ] 13) Which of the following laptop would you choose to buy ? HP [ ] Sony [ ] Dell [ ] Toshiba [ ] Acer[ ] HCL [ ] Lenovo [ ] Others [ ]

14) Personal Details 14.1 Age 18-25 [ ] 25-35 [ ] 14.2 Gender

36-50 [ ]

50 and above [ ]

Male [ ]

Female [ ]

14.3 Family Income 10 K - 12 K [ ] 20K - 40K [ ]

12K - 20 K [ ] 40K and above [ ]

Signature

Name: Age: Gender: 1. What is your profession

2. Do you have Dell Laptop

3. If yes what type of Laptop do you have

4. What is your Income level per month -20,000 Above 25,000 5. What is your mode of purchase

6. Why do you prefer Dell

7. To what extent are you satisfied with Dell

satisfied

8. Which factor influenced to purchase Dell

9. What is your opinion on prices of Dell

10. To what extent are you satisfied with quality of Dell Not satisfied 11. What is your opinion about sales promotional activities Of Dell Very Impressive Moderately Impressive Impressive Not Impressive 12. What is your opinion on Advertisements of Dell Excellent Good Fair Poor 13. What is your opinion after sales services of Dell Excellent Good Fair Poor 14. Would you suggest Dell Laptop to purchase any one else

Suggestions if any: ___________________________________

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