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Avenue de la Fort de Soignes 302 | B - 1640 Rhode Saint-Gense | Belgium | Home: +32 2 358 51 17 | Cell: +32 475 249 744 |

IT MANAGER, Team Leader Infrastructure

Bringing customers and IT together to translate business goals into innovative IcT solutions. Advanced ability to lead teams and maximize employee skill sets to drive progression and innovation in IcT technology. Forward-focused IT authority with a strong ability to identify initiatives and facilitate action-driven plans to align IT and business objectives. A creative thinker, problem solver and decision maker. CORE SKILLS & STRENGTHS Organisation Management Interpersonal Communication Profit & Loss Management Team Leadership & Development International Business Sales & Marketing

Languages: Fluent in French(native), English, Dutch, Spanish - basic speaking, Italian - understanding only CAREER ACCOMPLISHMENTS (Latest 10 years) Industrialization SLA Process Analysis, development, implementation of a software solution to handle the process of the SLA Management. Key results: No human interaction within the complete process SLA Reporting o Raise the publication interval from once a month to a daily publication. o Raise the granularity level of information (Management presentation to technical presentation) o Web based results (both intra & extranet), through SQL Reporting technology Industrialization Change Management activities Analysis, development, implementation of a software solution to handle the daily job of the Change Manager. Key results: Reduction of 50% of the daily administrative tasks through Office vba solution (Excel,Word and Outlook). Reduction of 80% of the monthly administrative tasks through Office vba solution (Excel). Raise the IcT infrastructure to an up to date Wintel virtualized solution. Audit, Analysis, implementation of a hardware & software solution to cover the complete IcT Infrastructure. Key results: Reduction of 15% of the previous infrastructure (including better availability). Standardization through recognized solutions Raise the potential availability of the infrastructure (backups, snapshot, preparation of DRP) Raise the security level (audit, strong passwords, etc..) and the management tasks through extensive usage of policies. Restructured organization Restructured organization from a cost company to a profit and loss company with a focus on customer requirements and newly defines roles and responsibilities. Reorganized employees into 4 functionally oriented IT teams with an effort on enhancing communication between team members for increased team members satisfaction and improved customer satisfaction. Key results: Reduced issue resolution from more than one hour to less than 15 minutes. Lowered handling by scripting recurrent tasks by 50%. Increased user satisfaction by 60%. Enhanced systems engineer satisfaction by 80%.

2 | FRANOIS VANDECAN PROFESSIONAL HISTORY Independent IT Consultant, 2003 Present SOFTWORK Providing advice and recommendations for ICT Infrastructure and suppliers achieving effectiveness and efficiency in the delivery and support of services to ensure value for customers. Driving the delivery of business IT services with complete management of Wintel Infrastructure. Developing team members to enhance the quality improvements and usage of standardize processes. Completing internal audit reporting with recommendations made to support IT growth and development. International Engineering Manager/Server & Client Infrastructure Manager, 2000 2002 ATRAXIS Managing 110 Wintel servers with responsibility for level 1 3 support. Conducting strategic choices and orientation for Wintel OS platforms and any linked products as well as alignment of process engineering (ITIL based) and tools and methods. Completing internal audit of organisation and developing a proposal for reorganisation. Performing process optimisation, standardisation (ITIL based). Managing and developing a team of 18 system engineers with a focus on customer satisfaction and quality service. Server Infrastructure Manager, 1998 1999 GIB GROUP MIS Managing 40 Wintel servers with level 2 3 support. Directing 7 employees in ITIL based process optimisation, standardisation and automisation providing consistent coaching on standardized usage of processes and quality improvement. Independent IT Consultant, 1989 1997 SOFTWORK Identifying and prospecting potential sales opportunities with customers including EEC, Cap Gemini, Coca-Cola, UMI sa, Soper sa and Breitling. Developing complete specific customers applications on various domains (sport, bookkeeping, warehouse management, advertising, budget control, etc) Implementing network solutions (PC/Server/Communications)

EDUCATION Interim Management, Ichec Enterprises Post Graduate Sales & Marketing, Ichec (Cergeco) Bachelors Degree Computer Science, IPL/EPHEC (ucl)

CERTIFICATIONS & TRAINING Technical Training Prince 2 Foundation (12/2009) - APM Group, License 02278947-01-Y7QQ ITIL Foundation v3 (01/2010) - APM Group, License 02274564-01-G8MG Microsoft SQL Server 2008 Analysis Services (5 days) (USQLAS at U2U 09/2011) SharePoint 2010 for Power Users - 5 days (USP10P at U2U 09/2011) Microsoft SQL Server 2008 Reporting Services including R2 - 5 days (USQLRS at U2U 01/2012) Visual Basic .NET advanced, Windows 2003 Server, Clipper 5.3, Microsoft VBA, Management Training Team Building, New Organisational Architectures and Management

COMPANY REFERENCES M-Team, Groupe Bruxelles Lambert, ING, BNP Fortis Bank, Coca-Cola, Euroclear, ECC, CUBIC,

Birth 17/06/1961