PAT MARTIN

Houston, TX 77094 | | C: 713-299-7940 | pmartin1764@att.net http://www.linkedin.com/in/patriciaannmartin

Senior Training & Development Consultant, Leadership Development

Twenty plus years in various Training Leadership roles designing and delivering educational programs to global audiences covering UK, Europe, South & North America, India, Japan, South Korea, Singapore, Australia, Hong Kong and Malaysia. Adept at addressing crosscultural challenges for teams comprised of people predominantly from India. Developed and delivered to competency frameworks and role-specific learning paths for global leadership teams, sales force and technical delivery teams. Builds strong informal networks based on trust and navigates political situations through strong interpersonal relationships. Extensive experience in management and delivery of both eLearning (web based training and webinars) and instructor-led training programs. Proven ability to thing on my feet; and adapt curriculum to meet individual and company goals.

Highlights
Project / Program Management Leadership Training Strategy & Plans Competency Frameworks Communications & Documentation Training Delivery / Facilitation Relationship Management International Experience Developing Sr. Leadership Planning & Scheduling Team - Building Cross Organization Communications Management Effectiveness Cultural Competency Expertise

Accomplishments
Managed global team in design and delivery of soft, behavioral and leadership development programs for Sr. IT Professionals. Results: Built competency framework and associated learning paths for global Leadership team, sales organization and technical delivery teams delivering to identified objectives and measurements. Conducted Cultural Awareness and Diversity workshops over a 6-month period which focused on establishing better relationships amongst senior members of clients and Infosys. Results: The positive impact of this program seen in fewer client escalations, improved client satisfaction and lower Infosys turnover and Sr. Management levels. Analyzed and developed training curriculum to meet / exceed competency requirements of global Sr. Leadership team. Results: Managed overall curriculum design, development, implementation and delivery for global workforce maximizing cost and effectiveness. Successfully developed a 5-day Leadership curriculum focusing on top 1% of global leadership team. Designed and built content with 3rd party executive partner. Results: Conducted 8 sessions globally (2 - US, 2 UK/EMEA, 3 India, 1 China) focusing on global strategy, presenting oneself, financial acumen and how to develop business with global economic downturn. Conducted 2-follow-on programs one year and 3 years after. Develop and sustain a network of SMEs in each of the business units to request feedback, input, guidance as to workshop effectiveness, next steps and certification process. Results: On-going communications that helped to solidify where our curriculum should mover over the next 18 24 months to meet market demand.

Managed selection of vendor and manage overall program content for Global Sales Leadership Development Duke Corporate Education (DCE). Results: Highly successful implementation of program both from a content, delivery and global client perspective. Has led to other engagements within Infosys with DCE to help mold our strategic and critical thinking.

Experience
Infosys Limited - Senior Leadership Development Manager April 2005 Present

Managing a global team in consulting, design and delivery of global blended learning solutions. Developing and enhancing competencies in sales, business consulting skills and cross-cultural effectiveness / inclusion. Working with all levels of Sr. Management within the organization ensuring cross-functional collaboration. Responsibilities include consulting, defining, designing, developing, delivery and measurement of learning interventions for global audience; with particular focus on impact of learning on bottom-line and increasing revenue with current clients. Responsible for analyzing and developing global sales leadership team to meet / exceed competency requirements of a global workforce. Work with Sr. Leadership teams at clients and Infosys on a continual basis to develop focused workshops - emphasizing specific requirements of leadership teams. Goal was to enhance the Infosys teams capabilities while at the same time giving both the client and Infosys better tools to communicate and collaborate together given such diverse cultures on teams. Development of competency frameworks and learning paths for global organization (sales, business units, and business enabling functions), with associated delivery plans utilizing blended methodologies. Specialized in facilitation of Cultural Diversity programs that enhanced and enabled Infosys workforce to be better prepared to work with our culturally diverse clients. Managed all onsite learning interventions for external and internal clients. Working with global resources to understand needs, build content based on ADDIE model, and plan and implement global rollout.

Hewlett Packard - Senior Training Development Consultant , Leadership Development March 2005

January 1995

Analyze and identify current soft and hard skills levels of sales and management personnel to determine training needs. Manage curriculum design, implementation and delivery process with all organizations insuring all groups are fully engaged in process. Work with Sr. Management to analyze on-going needs, set objectives, market training programs, and insure programs continual effectiveness. Development of overall development plan for all HP partners; enhancing their sales skills and expertise to position HP products and services.

Digital Equipment Corporation - Global Sales Account Manager - Senior Leadership Clientele
Responsible for strategic sales and overall growth for multi-national in energy industry. Set strategic direction, managed relationships and was the senior interface for DEC with client Sr. Leadership. Exceeded targeted goals each year, 106% - 230%. Results: Achieved 100% club every year and top 10% of worldwide sales force (i.e. Presidents Award) 5 years. Managed worldwide account team and resources ensuring appropriate expertise for customers business issues. Results: Increased consulting and service engagements by 15 22% after first year. Developed relationships and formulated strategies with worldwide business partners. Results: 15 20% sales growth achieved in new business areas.

Education and Professional Organizations

BBA: Organizational Behavior
University of Houston

Babson College / Harvard Business School Executive Education Global Strategies Cambridge Consultants American Society for Training & Development
Member since 2005

International Society for Performance Improvement

Member since 2006

Intercultural Development Inventory (IDI)

Certified Administrator of Assessment and Coaching 2009 Conference Board Panel member Leadership Development Talent Management Identification of High-Potentials