Rohit Kumar

H.No:2173,Yumana Bazar kashmiri Gate New Delhi: 110006 Contact no: 9899667272 Email ID: rohit.nicemail@gmail.com

CAREER OBJECTIVE Seeking assignment in the field of Sales & Marketing, Business Development, Client Relationship Management and Team Management with the leading organizations Education and Training Master of Business Administration from Sikkim Manipal University (May 2011 result expected in December 2013) Specialised in retail management issues at the strategic level, specifically the key activities and relationships and their importance.

Modules studied: Contemporary Marketing; Accounting & Finance for Decision Making; Organizing & Managing for Performance; Personal Effectiveness; Research and Professional Skills; Strategic Management; International Business; Supply chain and Operations Research. Bachelor in Arts honours from Delhi University (July 2007-July 2010)

Work Experience 04/2012 Present Woodland, Team Leader.

Part of a busy team, driving sales of shop products by communicating and listening to customers and ensuring that they receive the highest standards of customer service. Duties: Greeting & welcoming all potential and existing customers to the store. Willing to approach customers and able to close a sale. Working as part of the sales team providing excellent customer service. Dealing with and resolving customer complaints and concerns. Building a great rapport with customers. High quality store maintenance, product replenishment and maintaining company brand and image. Adherence to all Company policies and procedures. Maintaining very high merchandising standards. Maintaining and demonstrating security and Health and Safety awareness.

Analysing sales statistics and determining sales potential & inventory requirements. Working within a team to contribute to the success of meeting store sales goals.

KEY SKILLS AND COMPETENCIES Strong collaboration, influencing and problem resolution skills. Knowledge of selling techniques and merchandising. Aware of the latest market trends and up to date on product knowledge. Excellent after sales service ensuring the customer has had a good experience. A real flair for selling. Ability to work shifts, including overtime, statutory holidays & Sundays

02/2010 03/12

Reliance Communication, Shift Manager.

Responsibility of day-to-day management; handling inventory; managing sales target; supervision of team of six people, including training of sales staff, motivating team members effectively, taking overall responsibility for financial aspects of running a store taught me the importance of integrity. Managed customer retention; was selling products; giving information and helping to solve problems; handling complaints. Managed stock control, procurements, indenting, and Strategic ordering. Achieved 100% sales targets for eight months consecutively and was promoted as a Shift Manager in one year. 06/2008 01/10 Planet M Retail Ltd, Floor Supervisor. Ensured delivery of budgeted sales and sustained growth, maintained customer service standards, optimized stock availability, managed, motivate and developed staff skills. Ensured that health and safety requirements are met, provided regular briefings to staff, assigned staff shifts.

Additional skills & Interests Languages: English, and, Hindi. IT: Proficient in Microsoft Office 2010 and CRM. Client Software: Retail Management/Billing Systems (3ev2), Retail Pro 8 and Retail Pro 9. Sports: Cricket, gym, jogging, swimming, yoga. References Available on request.