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com) and appears here with permission from the publisher, WIS Publishing.
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Wendy Maldonado (wendy. maldonado@sap.com) is a Marketing Director at SAP, responsible for managing global awareness of worldclass SAP solution extension products for application lifecycle management (ALM).
These processes run within the context of the five-phase Information Technology Infrastructure Library (ITIL) framework (though customers can still benefit from following these ALM processes within the context of the ASAP methodology or their own methodology).
SPOTLIGHT ARTICLE
ness and IT-driven changes in SAP landscapes Upgrade management: Provides comprehensive project support for release transitions; helps customers understand and manage any technical risks and challenges of an upgrade SAP Solution Manager supports these processes by acting as the single source of the truth for solutions and their life cycles. Companies can use SAP Solution Manager to document imple-
mented business processes and solution landscapes. Third-party solution extensions can be used in conjunction with SAP Solution Manager, providing enhanced features and functionality to improve quality and reduce risk associated with managing complex system landscapes (see sidebar). After go-live, these tools can all be used to monitor and track business performance and as a basis to develop software changes to meet evolving business demands. In addition, SAP Solution Manager acts as a hub to integrate SAP tools and solution extensions that help enable these key ALM processes (see Figure 1). This means that SAP Solution Manager can act as a central repository of information from across the solution landscape, which allows companies to work from consistent information sources, improves transparency and visibility, enables collaboration between business and IT, and helps eliminate process gaps and disruptions.
Design
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SAP Central Process Scheduling by Redwood SAP Process Performance Management by Software AG
SAP Application Visualization by iRise SAP Archiving by OpenText SAP Central Process Scheduling by Redwood SAP Document Access by OpenText Duet Enterprise SAP Enterprise Modeling applications by Software AG SAP IT Process Automation by Cisco SAP NetWeaver Gateway
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Technical operations
SAP Archiving by OpenText SAP Central Process Scheduling by Redwood SAP Extended Diagnostics by CA Wily SAP IT Infrastructure Management SAP IT Process Automation by Cisco SAP NetWeaver Gateway SAP NetWeaver Landscape Virtualization Management
acts as a central hub from which ALM processes and the tools that support them can be managed
SAP LoadRunner by HP SAP Quality Center by HP SAP Test Acceleration and Optimization SAP Test Data Migration Server (TDMS)
the solution and minimized risk; contributes to technical and functional robustness Application incident management: Enables centralized incident and issue message processing on multiple organizational levels; can be connected to a non-SAP software help desk application; includes follow-up activities such as root-cause analysis and change management Technical operations: Monitors system and end-user experience and the routine tasks of system administration, such as sending alerts and analyzing and maintaining SAP solutions Business process operations: Sets up, supports, and executes operational processes, including business process monitoring and management, data consistency management, and data volume management Maintenance management: Covers lifecycle management of corrective software from discovery to test-scope optimization and optional automatic deployment to productive environments