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OVER VIEW OF TNEB .........................................................................................................1 GENERATION ........................................................................................................................1 TRANSMISSION ....................................................................................................................1 DISTRIBUTION......................................................................................................................1 SERVICE STANDARDS.........................................................................................................2 SUPPLY BREAK DOWN.......................................................................................................2 PLANNED SUPPLY INTERRUPTION................................................................................2 BILLING AND ACCOUNTING............................................................................................2 METER ACCURACY.............................................................................................................3 RE-CONNECTING SUPPLY.................................................................................................3 POLICY ON CAPTIVE POWER GENERATION..............................................................4
1. Definitions :.....................................................................................4 2. Applicant Eligible For Installing Captive Power Generation :....................4 3. Stipulation on Capacity :....................................................................5 4. Permission And Approval...................................................................5 4 (A) Conditions For Usage Of Captive Power :..........................................5 5. General Conditions For Captive Power Generation :...............................5 6. Conditions for drawal of banked energy................................................5 7. Power feed scheme :...........................................................................5 8. Metering Arrangements :...................................................................5 9. Location of The Export Meter :............................................................5 10. Wheeling Rules :..............................................................................5 11. Pricing Of The Balance Power Sold To TNEB :.......................................5 12. Billing Methods................................................................................5 13. Payment..........................................................................................5 14. Banking Facility Under Power Feed Scheme :........................................5 15. General :.........................................................................................5
MEMBER OF TAMIL NADU ELECTRICITY BOARD ..................................................7 .................................................................................................................................................7 ...............................................................................................................................................7 NEED ........................................................................................................................................7
GENERATION.........................................................................................................................7
Transmission & Distribution.....................................................................8
SERVICE STANDARDS.........................................................................................................8 SUPPLY BREAKDOWN........................................................................................................8 PLANNED SUPPLY INTERRUPTION................................................................................9 BILLING AND ACCOUNTING............................................................................................9 METER ACCURACY.............................................................................................................9 RE-CONNECTING SUPPLY.................................................................................................9 NEW SERVICE CONNECTION.........................................................................................10 COMPLAINTS RESOLUTION PROCEDURE.................................................................10 COMPLAINTS MONITORING AND REVIEW...............................................................10 FUTURE SCENARIO...........................................................................................................11 PHONE NUMBERS OF TOP OFFICIALS........................................................................11
Chennai Distribution Region...................................................................11 Chief Public Relations Officer..................................................................12 Electricity Breakdown Services (EBS)......................................................12 Fuse off Call Centres (FOCs) ..................................................................12
1.0 SAFETY MEASURE TO AVOID ELECTRICITY ACCIDENTS...........................13 2.0 ELECTRICAL SAFETY ................................................................................................15
2.1. Downed Power Line .......................................................................15 2.2.Electric Safety in Home ...................................................................16 2.3 Beware the Sub-Station & Transmission Lines....................................16 2.4 Coping with a Power Outage............................................................17 2.4.1 If the power goes off.....................................................................17 2.4.2 Plan ahead and be Prepared........................................................17 2.4.3 When the Power Comes back on.....................................................18 2.4.4 TNEB 's Restoration Plan...............................................................18
Generation
Starting with the modest installed capacity of 156 MW (Mega Watt) with annual gross generation plus purchase of 630 MU (Million Units) at the dawn of independence, the TNEB has grown by leaps and bounds with generating capacity of 7203 MW as on 31.3.2000 comprising 2970 MW from four Thermal Stations, 130 MW from two Gas Turbine Stations, 1995 MW from 32 Hydro Stations, 19 MW from Wind Farms and 1893 MW as Tamil Nadus share from Central Generating Stations. Generation from privately owned wind farms is 751.38 MW and TNEBs wind farm generation is 19.355 MW. The Boards gross generation during the year 1999-2000 was 38,313 MU. The total energy consumption during the same year was 30,090 MU.
Transmission
The transmission wing of the TNEB is headed by Chief Engineer/ Transmission at Chennai - 2, with 5 circles headed by SEs/GCC at Chennai, Salem, Coimbatore, Trichy and Madurai. Click Here For an Overview of Transmission Wing
Distribution
TNEB has 133.30 lakh consumers. The distribution network comprises 1,36,883 circuit kilometers of extra high tension (above 33 KV) and high tension (11 KV to 33 KV) lines, 4,15,000 circuit kilometers of low tension lines, 876 substations, 1,29,554 distribution transformers besides other assets. The State continues to be in the forefront in the field of rural electrification in the country. As on 31.03.2000, all the 15,822 inhabitant villages have been electrified. In addition, 16,79,000 agricultural pumpsets and 15.19 lakh huts have been given electric supply. The role of Tamil Nadu Electricity Board in improving the economy of the State of Tamil Nadu by extensive electrification of the villages, large scale energisation of agricultural pumpsets and extension of electricity services to poor/backward and downtrodden sections of the society, in addition to extension of supply to large number of industries has been well recognised. Staff of TNEB will be on call 24 hours, 7 days a week to respond to service emergencies. Fuse off call centres have been established in Chennai and Coimbatore and equipped with wireless sets in order to respond with the least delay. A control room manned round the clock also functions at the headquarters to register complaints.
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Our commitment to excellence would include a continuous effort to modernise and upgrade not only our tools, plants and machinery but also our most valuable performing assets viz. our human resources.
Service Standards
We are committed to render the highest standards of service to you. This charter sets out the standards for the various services so as to improve our service to you. It is worth mentioning that these service levels are our maximum response times for important aspects of your electricity service, and that we aim to beat these standards every time we can.
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cases where further investigation needs to be made, well contact our field officers and send you the reply.
Meter Accuracy
If you think your energy meter is reading incorrectly, please contact us. Well replace the meter within 15 days of payment of challenge test in Chennai. For other places, it will be 30 days. Well revise the bills for the past period and adjust the excess amount, if any, in future bills, if the meter is found to be defective after test. When we find that your energy meter is defective, well replace it within 30 days in Chennai and 60 days in other places. When the energy meter is burnt due to some reason or the other, well replace it within 30 days.
Re-Connecting Supply
In some instances, we reluctantly have to withdraw supply for non payment of electricity charges. Once you have paid the bill along with arrears, if any, well reconnect supply on the same day or the next day.
Achievements 1999-2000
Power Projects Commissioned in State Sector
Thirumurthi Mini HEP Parsons Valley HEP 3x 0.65 1 x 30 1.95 MW 30 MW 20/03/2000 29/03/2000
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1.
(i) (ii) (iii) (iv)
Definitions :
CONSUMER means any person who is supplied with electric energy by Tamil Nadu Electricity Board. ACTUAL USER OF POWER means one who is not a consumer but uses power out of captive power generation. GRID means electrical network of Tamil Nadu Electricity Board. BILLING MONTH means the period between the date of meter reading in a particular month and the corresponding date of meter reading of the immediate succeeding or preceding month as the context requires. AVERAGE POWER FACTOR means the ratio of the kilowatt hour to the kilovolt ampere hour consumed during the month. The average power factor shall be calculated to three decimal places and rounded off to two decimal places. OWNER OF CAPTIVE POWER means any person or group of persons explained under clause 2 below. TNEB means Tamil Nadu Electricity Board. CPG means Captive Power Generation.
(v)
2.
Captive Power Plant can be installed by any of the following : (a) (b) (c) (d) (e) A consumer of electricity A group comprising more than one consumer as joint venture An actual user of power but not a consumer A group of actual users of power, but not consumer as joint venture A group comprising of both consumers and users of power as joint venture
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3.
Stipulation on Capacity :
The captive power plant can be of any capacity. A part of the power generated by captive power plant shall be used by the owner himself or by the sister concern(s) of the owner of the captive power plant.
4.
(i)
(ii)
(iii)
(iv)
5.
A.
(i) The energy generated from captive power plant has to be consumed by the owner himself scheme is operative only when Government declares power cut on consumption on electricity and quota to individual consumers is fixed by TNEB. Page-5 Document is available on net at www.infraline.com
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Citizen Charter
Member of Tamil Nadu Electricity Board
Thiru. R.Poornalingam, I.A.S Chairman, TNEB. Thiru. S. Nagalsamy, I.A & A.S Accounts Member, TNEB. Er. C. Andrew Tennyson Abraham, M.E, M.I.E, Member Distribution, M.I.S.E TNEB. Er. S. Thannirmalai, B.E., MBA., F.I.E., Member Generation, TNEB. Thiru. P.V. Rajaraman, I.A.S Secretary, Finance Department, Govt. of Tamil Nadu. Thiru.M.S. Srinivasan, I.A.S Secretary, Industries Department, Govt. of Tamil Nadu. Thiru Lal Rawna Sailo, I.A.S Secretary , Energy Department, Govt. of Tamil Nadu. Need
Need
The Government of Tamil Nadu has taken a decision to concretise its commitment for citizen friendly administration and transparency. We take immense pleasure in re-dedicating ourselves to serve the people of Tamil Nadu by bringing out a Citizen's Charter in this direction. This charter sets out the standard and quality of services that will be provided by us. It will be effective from 1st September 1998. Let us know how you feel about the Charter.
Overview
The Tamil Nadu Electricity Board (TNEB) is a statutory body formed on 01.07.1957 under the Electricity Supply Act, 1948 as a successor to the erstwhile Electricity Department of the Government of Madras.
Generation
Starting with the modest installed capacity of 156 MW (Mega Watt) with annual gross generation plus purchase of 630 MU (Million Units) at the dawn of independence, the TNEB has grown by leaps and bounds with generating capacity of 6716 MW as on 31.3.98 comprising 2970 MW from four Thermal Stations, 130 MW from two Gas Turbine Stations, 1956 MW from 29 Hydro Stations, 19 MW from Wind Farms and 1641 MW as Tamil Nadus share from Central Generating Stations. Generation from privately owned wind farms is 687.94 MW and TNEBs wind farm generation is 19.355 MW. The Boards gross generation during the year 1997-98 was 34,065 MU. The total energy consumption during the same
Document is available on net at www.infraline.com
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Service Standards
We are committed to render the highest standards of service to you. This charter sets out the standards for the various services so as to improve our service to you. It is worth mentioning that these service levels are our maximum response times for important aspects of your electricity service, and that we aim to beat these standards every time we can.
Supply Breakdown
Even with the best will in the world, faults will sometimes occur in our electricity networks and you may be without supply. If this happens, please let us know immediately. Well do everything possible to restore your supply quickly. Our aim is to restore supply within one hour in the case of EHT/HT supply in Chennai or 3 hours in mofussil areas. For failure of supply in pillar boxes or transformer structures causing interruption of supply to a group of LT service connections, well restore supply in 2 hours in both Chennai and mofussil areas. The response time will be 3 hours in Chennai and 6 hours in other areas for individual consumers. If you lose supply but notice that your neighbours still have power, the first thing to do is to check your own fuses and trip switch. If they are in order, then it
Document is available on net at www.infraline.com
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could be that the EB fuse has failed. Please contact us immediately. Well call on you, free of charge. When the distribution transformer which feeds your premises fail, well replace it within 24 hours in Chennai or 48 hours in mofussil areas. In the case of very short supply interruptions and interruptions arising from network faults, well make every effort to minimize the inconvenience to you. In exceptional cases, such as cyclones or floods we cannot offer these standards. But well always do everything we can to restore supply as soon as possible
Meter Accuracy
If you think your energy meter is reading incorrectly, please contact us. Well replace the meter within 15 days of payment of challenge test in Chennai. For other places, it will be 30 days. Well revise the bills for the past period and adjust the excess amount, if any, in future bills, if the meter is found to be defective after test. When we find that your energy meter is defective, well replace it within 30 days in Chennai and 60 days in other places. When the energy meter is burnt due to some reason or the other, well replace it within 30 days.
Re-Connecting Supply
In some instances, we reluctantly have to withdraw supply for non payment of electricity charges. Once you have paid the bill along with arrears, if any, well reconnect supply on the same day or the next day.
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Future Scenario
We will continue to invest in our networks and improve our work methods. It is worth reiterating that our aim is to beat the standards every time we can. We value you as a customer and will always welcome your comments about our services. Well review and revise the Charter in the year 2000 based on your valuable feedback.
Superintending Engineer / Central / Chennai 8224423 Superintending Engineer / North / Chennai Superintending Engineer / South / Chennai Superintending Engineer / West / Chennai 8521833 4845121 6216492
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Chennai Elecy.Distn.Circle. / North Chennai Elecy.Distn.Circle / West. Phone Phone S.No Name of Centre S.No Name of Centre Number Number 01. Ennore 54 3347 01. Ambattur 635 0946 02. Kolathur 5378856 02. Ambattur I.E. 625 1224 03. Korukkupet 595 1581 03. Ambattur SIDCO 625 1577 04. Perambur 557 1755 04. Anna Nagar 621 4427 05. Pulianthope 6422168 05. Arumbakkam 483 8714 06. Royapuram 522 6049 06. Avadi 638 4010 07. Sembium 537 5393 07. Chetpet 826 4559 08. Stanley 522 9412 08. Mugappair 625 9127 09. Tondiarpet 595 1156 09. Redhills 641 8293 10. Tolgate 595 0120 10. Thirumangalam 626 5881 11. Thiruvottiyur 5970619 12. Villivakkam 626 2971 13. Vyasarpadi 5514067
Domestic Consumers 1. 2 Use standard pins to tap supply from plug points Use always standard materials with ISI marks even it costs more Fused bulbs may be replaced only after the switch is off. Use always properly earthed 3 pin plugs to connect Refrigerators, wet grinders, mixies, washing machines, iron boxes and geysers etc., Keep all lamp holders with lamps. Avoid tapping of supply by inserting bare wires Dont use lamp brackets to tie wires or ropes to dry cloths Changing the fused bulbs when the switch is on is dangerous. Dont touch an electric switch or appliance when your hands are wet or bleeding from a cut. Dont keep the lamp holders without lamp. Dont purchase sub-standard electrical fittings to save money which may result in serious accidents. Dont connect mixies, Refrigerators, wet grinders, washing machines, iron boxes and geysers through unearthed plug pins which may cause serious accidents.
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Commercial consumers All wiring works should be done through licensed wiring contractors
2 1 Industrial consumers Place men working sign boards on all switches before commencing work Ensure that all the controlling switches are opened and locked or the fuse withdrawn before working on any circuit or apparatus. Treat circuit as alive until they are proved to be dead. Turn away your face whenever an arc or a flash is expected Please see that all splices and connections are securely made Discharge to earth thoroughly all cables before working on the cores. Do test rubber gloves periodically. Do place rubber mats in front of electrical switch boards. Make sure that all employees are familiar with the location and use of fire fighting apparatus.
Dont travel on vehicles laden with goods beyond the permissible height. This may cause electrical fatal accident due to coming into contact with electrical lines. Dont tie advertisement boards, flags etc. to the electric post. Do not close any switches unless you are familiar with the circuit which controls and know the reason for its being kept open. Dont touch or tamper with any electrical gear or conductor. Unless you have made sure it is Dead and Earthed. High voltage apparatus may give leakage shock or flash over even without touching. Dont test a circuit with bare fingers or hand or other make shift devices to determine whether or not it is alive. Dont close or open a switch or fuse slowly or hesitatingly. Do it quickly, positively and firmly. Dont use wires with poor and deteriorated insulation. Dont be haste and carelessness. This cause many accidents. Dont throw water on live electric equipment in case of fire. It is dangerous. Do not use fire extinguishers on electrical equipment unless it is clearly marked as suitable for that purpose. Do not work on a pole or elevated position when line is alive, without safety belt and rubber gloves and unless a competent person stands on the ground nearby to direct operations and give warning. Do not use a ladder without a lashing rope otherwise the ladder should be held firmly by another person.
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Make sure, when using fire hose, that the jet of water breaks into a fine contact with live electrical apparatus
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Check fire extinguishers periodically to ensure that they are all in good conditions. Please concentrate on the work you are doing.
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Use sand or blanket to control fire caused due to electrical accidents. Do examine before use all safety appliance such as rubber gloves, safety belts, mats ladders goggles ropes etc., for their soundness. Do report immediately to the employees in charge, any dangerous conditions or a dangerous practice which you may observe during your work. Do warn others when they seem to be in danger near live conductor or apparatus.
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Do not remove danger boards or other warning signs without instructions or interfere with safety barriers or go beyond them. Do not bring a naked flame near oil filled equipment and battery. Smoking in the battery room is prohibited. Do not allow visitors and unauthorised persons to touch or handle electrical apparatus or come within the danger zone of H V apparatus. Do not enter excavations and cable trenches which give out obnoxious smell or work in badly lit badly ventilated and congested areas.
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Individual Services -- these are lines / cables that serve single residences / sites.
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3.2
Kitchen Appliances:
3.2.1 Refrigerator:
Open refrigerator door only when necessary. Know what you are looking for before opening the freezer or refrigerator door. To keep your refrigerator running efficiently clean the refrigerator coils. Vacuum or dust the cooling coils on the bottom or back regularly. Make sure these coils are at least four inches from the wall so that the coils can have room to breathe. In addition, do not place your refrigerator near any heat source such as your oven, heat vent, etc. Adjustable shelves can help you use space efficiently. Special storage compartments keep meats, fruits and vegetables at the right temperature. Cover all food before putting in refrigerator. Check door seal yearly to be sure it seals tightly.
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3.2.3 Utility Room Appliances Wash full loads; but never overload.
Clean lint filter on dryer after use. Iron a number of items at one time while iron is hot. Line dry clothes when possible. Remove clothes that need ironing from dryer when damp. Adjustable water levels can save money on water use. Locate washer near the water heater to minimize heat loss through pipes. Presoak heavily soiled laundry when possible. Dry two loads in a row to use the heat still in the dryer from the first load.
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