A SUMMER PROJECT REPORT ON

Organization Structure of MRK HEALTHCARE PATAN With special Focus towards Job Absenteeism

Submitted to: Mr. K.K. Patelsir Submitted by: Chaudhari Chirag

PREFACE
Practical training is importance for the student of management because it gives much practical knowledge and experience to student, which they can not learn from books. By training, students indirectly enter into the world of business. The main objective of visit to company is to develop the students ability. It is the opportunity for the student to show their skills and efficiency. Students will able to develop their internal strength by their practical training. This report is summary of the information gathered by me during my research work. I dont say that my report is totally perfect error may be there. I have tried my level best to represent and if any misleading information enclosed by mistake is found, please pardon.

ACKNOWLEGEMENT

In M.B.A., during summer training, I got the opportunity to visit the industry personally to see how they manage the different works by the different department. I am grateful to the professors & the staff of the industries who help me to make the project I am also thankful to industries staff members, who gave me information of company management, production, & also how to market the product in this era.

And finally I thanks to my college of well wishes for spared time for providing their valuable guidance.

INDEX
NO.
*

PARTICULAR
Executive summary

PAGE NO.
7 9 10 11 12 12 12 12 13 13 14 14 15 16 17 18 19 21 25 26 27
4

1.
1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8 1.9 1.10 1.11 1.12 1.13

General information
Company information Production unit location History & development Reason for selecting the name of the company Reason for selecting the location Infrastructures Clients Form of organization Size of organization Organization structure Name of three partners Chart of the organization Three level management

2.
2.1 2.2 2.3 2.3 2.4

Production department
Structure production department Manufacturing process & products Production chart Production process Production department functions

2.5 2.5 2.6 2.7

Raw material Contribution of the unit to the industry Quality objective Quality policy

28 28 29 29 30 31 31 32 34 35 35 36 37 38 38 38 39 40 40 41 42 42 43 45 46 46 46 48
5

3.
3.1 3.2 3.3 3.4 3.5 3.6 3.7 3.8 3.9 3.10 3.11

Personnel management
Personnel department Chart of Personnel department Selection Recruitment Induction Job description Training & development Time keeping system Employee services Wage & salary administration Personnel records

4.
4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8 4.9 4.10

Marketing management
Marketing department Objective of marketing department Structure of marketing department Market segmentation Channel of distribution pricing policy Sales promotion Advertising Industrial relation Marketing research

5.

Financial management

5.1 5.2 5.3 5.4

Meaning Structure of finance department Function of finance department Ratio

49 49 49 51

6.
6.1 6.2 6.3 6.4

Research Design
Research Methodology Findings Recommendations Conclusion Annexure Bibliography 60 62 80 81 82 87

EXECUTIVE SUMMARY
The company initially was established in the name of Mahesh Industrial Traders, in the year 1961, at Mumbai. It was a partnership firm, which traded in examination, surgical as well as non-surgical gloves. The company began manufacturing these products in 1967-68 at Mumbai. Subsequently, as the scope and need for expansion arose, the plant was shifted in a new location at Patan, situated in North Gujarat part of India in 1978 and H.O. was maintain in Mumbai. The company was renamed as MED-TECH RUBBER & ENGINEERING INDUSTRIES. To meet further growth requirements the plant was once more shifted to HANSAPUR location, close to the town of PATAN in 1996 and the company was renamed as MRK HEALTHCARE. MRK HEALTHCARE has come in the market in 1961 under the leadership of MR. Ramniklal Shah for the manufacture & trading of molded rubber industrial products & surgical rubber gloves. Today MRK is been counted in the list of Indias leading manufacturers of medical disposables & hospital equipment with a diversified product range & having good marketing coverage area at present. Ramniklal's sons Mahesh Shah (Bachelor in mechanical engineering) Rajnikant Shah (Masters in Organic Chemistry) & Kamlesh Shah (Bachelor in Chemistry) joined the company in quick succession & lead the company with high expansion .Other products were added gradually in to the range. The company boasts of massive infrastructure facilities including highly automated. The plant at present is spread over a built up area of 34,000 square feet and an additional area of about 50,000 square feet provided for future expansion. At present the company manufactures high quality medical and surgical products under the brand name Nulife and also the latex dipped products
7

which enjoy popularity in Indian as well as international markets which are situated in Europe, U.A.E., Africa and Russia. The company is operating among highly competitive markets, demanding outstanding quality. The company maintains strict quality control on its products. It is licensed to use ISI mark under the Bureau of Indian Standards Certifications Marking Scheme. Nevertheless, the company has developed own standards, which have been proven and established since 1978. In addition, technical assistance is obtained from various experts in the field for continual improvement of quality of its products and processes. MRK has implemented quality system as per ISO 9001: 2000 and for CE marking of its product for European market as per ISO: 13485:2003, MDD93/42/EEC (1993)

GENERAL INFORMATION

(1.1) Company Information:Name of company Address of the Company

MRK Healthcare private Ltd.,

: MRK Healthcare
S.NO.153/P,Panch pippal, Hansapur, unjha- patan road, TA: patan (north Gujarat) 384 256 DIST: patan.india

Year of establishment Administration office

: :

1978 MRK Healthcare 84/85 byculla service industries, D.k marg, syssex road, byculla, MUMBAI 400 027.inida

OWNER OR PARTNER: When the company was established

There are 3 partners o Mahesh Shah (Bachelor in mechanical engineering) o Rajnikant Shah (Masters in Organic Chemistry) o Kamlesh Shah (Bachelor in Chemistry)

10

(1.2) PRODUCTION UNIT LOCATION

Unjha

Mandotri

MRK HEALTHCARE

Sidhpur

Patan

(1.3) HISTORY AND DEVELOPMENT:MRK HEALTHCARE began operations in 1961 under the leadership of MR Ramniklal Shah for the manufacture & trading of molded rubber industrial products & surgical rubber gloves. MRK is today one of Indias leading manufacturers of medical disposables & hospital equipment with a diversified product range & a reputed market presence. At present the company manufactures high quality medical and surgical products under the brand name Nulife and also the latex dipped products which enjoy popularity in Indian as well as international markets which are situated in Europe, U.A.E., Europe, U.A.E., Africa and Russia. The company is operating among highly competitive markets, demanding Africa and Russia. The company is operating among highly competitive markets, demanding outstanding quality.
11

The company maintains strict quality control on its products. It is licensed to use ISI mark under the Bureau of Indian Standards Certifications Marking Scheme. Nevertheless, the company has developed own standards, which have been proven and established since 1978. In addition, technical assistance is obtained from various experts in the field for continual improvement of quality of its products and processes.

(1.4) REASON FOR SELECTING THE NAME OF THE COMPANYWhen we have asked this question then they replied that the company is partnership & three partners are there Mr. Mahesh shah, Mr. Rajnikant shah, & mr.kamlesh shah so on the basis of their first letters the name become MRK.

(1.5) REASON FOR SELECTING THE LOCATION Hear there is not problem of skilled & unskilled labour, it means that the labours are easily available at a cheaper rate. Hear there is no dump climate it means the climate is good for producing the companys product. Hear the infra-structure facility is available. There is banking & financial institutional facility is available.

(1.6)INFRASTRUCTURES:Nulife products are manufactured with top of the line infrastructure that includes automated systems. The plant features in-house manufacturing, packaging and sterilization systems with protection against pilferage and duplication, ensuring reliability and trust. Our aim is to deliver quality products on time, always. In our continuing quest for quality, we have successfully implemented quality management systems, which in addition to existing ISO 9001; meet the stringent En46002 and European 93/42/EEC standards. The company boasts of massive infrastructure facilities including highly automated manufacturing lines, packaging machinery and in house
12

sterilization. Required process equipment / machinery which can meet for converting the inputs into required outputs at relevant stages of processing and can meet the customer requirements, Supporting services, such as transport for movement within and outside the Company and required means of communication (like Telephones, e-mail, Tele-fax). As per the identified requirements, the Company provides the infrastructure needed to achieve conformity to product requirements. The Company identifies and determines the required infrastructure at the time of Planning for Product Realization .The infrastructure considered during planning includes: adequate buildings for storage, processing, inspections, Adequate workspace for working and better house keeping, processing and storage required associated utilities like DG Power, Compressors, DM Water Plant, Fuel Supply Utilities etc.; The Company has also established a Procedure for maintaining the above infrastructure by conducting preventive, Condition Monitoring and Break-down Maintenance in order to ensure their continuing suitability. The data related to maintenance is analyzed and Maintenance Objectives are framed for continual improvements.

(1.7) CLIENTS:Esteemed Hospitals and Institutes

Bombay Hospital Pharmacy Bombay Hospital Trust Cancer Research Institute, Ahmedabad Dr.Balabhai Nanavati Hospital Hiranandani Hospital Jaslok Hospital & Research Centre Kem Hospital P D Hinduja National Hospital & Medical Research Centre Shri Ramchandra Hospital, Chennai

(1.8) FORM OF ORGANIZATION:13

 The MRK HEALTHCARE is partnership form of organization. Ramniklal's sons Mahesh Shah (Bachelor in mechanical engineering) Rajnikant Shah (Masters in Organic Chemistry) & Kamlesh Shah (Bachelor in Chemistry) joined the company in quick succession & led the company into new frontiers.

(1.9) SIZE OF ORGANIZATION:Generally the size of the organization is based upon the authorized capital. Business is depends on the authorized capital such as small scale industry, tiny scale, & large scale .While the form of organization is based upon the internal relationship, authority & responsibility. According to the act of the factory of 11 th November, the industries which have authorized capital are less than 3 cores are called the small scale industry. The plant at present is spread over a built up area of 34,000 square feet and an additional area of about 50,000 square feet provided for future expansion. At the time of the establishment the total capital of the company was less then industry. RS 3 cores & the employment is made by the MRK HEALTHCARE is as per the provision of the act. Thus MRK is small scale

(1.10) ORGANIZATION STRUCTURE:The organization of this firm is life type of organization. Choice Laboratories are a partnership firm and small-scale industry. Proper organization helps the management for smooth running of the business and working of the day-to-day affairs of business. It helps to achieve short term as well as long-term goals of business. If organization structure is proper of any company than I will say that the company will progress in future. In Choice
14

Laboratories the authorities flow from top-level management to bottom level management.

15

(1.11) NAME OF THREE PARTNERS:MR. MAHESH SHAH

Education - B.E. MECH Experience - 35 yrs.

MR. RAJNIKANT SHAH

Education - Msc. Research Experience - 33 yrs.

MR. KAMLESH SHAH

Education - BSC HONS Experience - 29 yrs.

16

(1.12) CHART OF THE ORGANIZATION:-

MANAGING PARTENER

PERSONAL MANAGER

PRODUCTIO N MANAGER

MARKETIG M AN SALES EXECUTED

EXPORT MANAGER

FIN. MANAGE R

TIME KEEPER

SUPERVISIOR

EXPORT EXECUTED CHIEF ACCOUN TA-NT

TYPEST

ENGINEER

SALES REPRASANTATI VE

CLERK

WORKERS WORKERS

WORKERS

SENIOR ACCOUNTANT

CASHIER

ACCOUNTING CLERK

17

(1.13) THREE LEVEL MANAGEMENT:-

TOP LEVEL

MIDDLE LEVEL

LOWER LEVEL

18

(1.14) PRODUCTION DEPATMENT

MEANING:Meaning of production is to produce goods & service for the satisfaction of human want in every way by providing low cost & good quality. Production process is that part of an organization which is concerned with the transaction of a range of input the require quality. Production and operations management conversion of input into outputs. Using physical recourse, so as to provide the desired utility of form, place possession or state or a combination throe to the customer while meeting the other organizational objectives of effectiveness, efficiency and adaptability. The main objectives of production management are as follows. o Optimal use of resources. o By maximizing uses of manpower and machine.

o Ensuring quality of goods at minimum cost through use of statically quality control techniques. Contributing towards all round productivity through o Decision making and quantitative techniques.

19

(1.15) STRUCTURE PRODUCTION DEPARTMENT:PRODUCION MANAGER

SUPERVISIOR

SUPERVISIOR

SUPERVISIOR

WORKERS

PEON

WATCH MAN

20

PRODUCTION DEPARTMENT

21

(2.1) MANUFACTURING PROCESSES AND PRODUCTS:

22

This unit is producing surgical gloves:-

PRODUCT
23

SURGICAL GLOVES:
NULIFE Surgeons gloves. Designed perfectly anatomical for comfortable wrinkle free fitting. The extremely soft rubber reduces finger fatigue and increases efficiency. The special rubber film used in every NULIFE gloves adds sensitivity while giving complete protection to the hand. Apart from ergonomic features, our stringent quality control measures make it the safest protective hand wear for surgeons. There are available in 2 different varieties. (I) sterile (II) Non - sterile

Surgical gloves as name suggests are used in the field of surgery for different type of applications. Surgical gloves are medical safety accessories that ensure sanitary hospital conditions by limiting patients' exposure to infectious matter. They also serve to protect health professionals from disease through contact with bodily fluids. The invasive nature of surgery, with its increased exposure to blood, means that during surgery there is a high risk of transfer of pathogens. Pathogens can be transferred through contact between surgical patients and the surgical team, resulting in post-operative or blood borne infections in patients or blood borne infections in the surgical team. Both patients and the surgical team need to be protected from this risk. Implementing protective. Barriers such as wearing surgical gloves can reduce this risk. The provision of surgical gloves will be of immense benefit to medical staff in their daily work and is all the more vital given the high prevalence of HIV/aids in the region. Surgical operations are undertaken within a clean environment and with and members of the surgical team wearing sterile gloves. Sterile surgical gloves aim to protect the patient from contamination with bacteria from members of the surgical team and protect the surgical team from the body fluids of the patient. Double gloving (wearing two sets of gloves) is becoming
24

more common, especially for surgery where sharp surfaces are formed (such as orthopedic or dental surgery). The review found that a second pair of gloves does protect the inner pair, without apparently affecting surgical performance. A glove liner between the two pairs of gloves reduces breaks to the inner glove even further; extra thick gloves seem to be as good as two pairs. Varieties of surgical gloves are designed specially for different type of applications. For orthopedic surgeries these surgical gloves are designed thicker for increased durability and are ideal for trauma surgery or in any vigorous procedure, where there is risk of barriers breach. Microsurgery needs very thinner surgical gloves with remarkable durability for performing operations safely and comfortably, which do the suppliers provide.

PRODUCTION PROCESS OF SURGICAL GLOVES:Here, the first process starts by the boiler. Here by the boiler the oil is heated &for the heating in the boiler they use the wood mostly otherwise they use the lignite or coal. Then this oil is going to the main production plant through the steel pipe & its temperature is about 250 to 300 ounce celcious. By this oil the baring is circulated, for the hand gloves the raw material are mixed in the compounding section. In this section the natural rubber & other chemicals (like calcium carbonate, sulphate acid, nitric acid, hcl, color, phinolic acid, chlorides, sodium) are mixed & it takes a 60 hours for the use than this mixture is going through the pipe in the moulding machine. In the section of moulding the hand gloves are molded in the different size, than these all the hand gloves are passed through the different deeps & in these deeps there are the different types of the chemicals, which strengthen the

25

hand gloves. After passing through the chemicals it is going to the big & different ovens, where they vulcanize. After all this process some hand gloves are taken between the production process & it is taken in the laboratory for the final testing here these all the hand gloves are tested through the air pumping .

(2.2) PRODUCTION CHART:COLLECTING RAW-MATIRIAL

MIXING OF REQUIRED RAW-MATIRIAL

HEATING TO MIXED MATIRIAL

MOLDING THE HAND GLOVES

PASSES THROUGH THE DEEPS & OVANS FOR THE STRENGTHEN &

TASTING THE HAND GLOVES TO CHECK THE QUALITY

PACK THE HAND GLOVES IN NON-BECTERIAL PACKET

26

(2.3) PRODUCTION PROCESS:The organization has defined the characteristics for the different outputs achieved at appropriate stages of product realization for meeting the customer requirements. All these characteristics are monitored and measured by defined personnel in respective departments in order to ensure that the product requirements meet internal as well as external customer requirements. There characteristics have been defined either in the departmental procedure, control plans, quality inspection plans as applicable to the relevant stages of processes. For all identified characteristics, the acceptance criteria for the evidence of conformity have also been defined. The in-process and final inspections are conducted to make evidence for the same. The necessary records are maintained as given in the above stage documents. The organization ensures that all quality plans and /or inspection requirements are planned & implemented and that their inspection records are maintained to verify that at each stage of process, the characteristics conform to applicable instructions, procedures, inspection plans, and control plans, quality inspection plans as applicable. The finished product is verified for conformance to the specified requirements as per procedures / inspection standards / quality inspection plan. The relevant records clearly indicating the conformance / non- conformance of the product and authority for releasing the product are maintained.

27

(2.4) PRODUCTION DEPARTMENT FUNCTIONS:There are some functions of production department which are given bellow.. 1. The production & planning The production department will set standard & targets for each section of production process. The quantity & quality of products coming of production lying will be closely monitor. 2. The purchasing department The purchasing department will be responsible for providing the material, components & equipment required to keep the production process running smoothly.

3. The store department

The store department will be responsible for stoking or the necessary tools spares raw-materials & equipments required servicing the manufacturing process.

4. The design & tequnical support department

This department will be responsible for reaching new products or modification for existing. One estimating for producing in different quantity & by using different methods. It will be also responsible for the design & tasting of new product ties together with the development of prototies through to the final product. The tequnical support department may also be responsible for work study as to how working practice can be improved.

5. The work department

The work department has responsibility for quality control & inspection a key aspect of modern production is insuring quality. The term quality means fitness for purpose (i.e. a product process or service should do exactly what is expected of it.
28

(2.5) RAW MATERIAL

CHEMICALS; HCL Nitric acid Calcium carbonate Phinolic acid Sulphat acid Chlorides Sodium colors

This all are the raw material company found from the nearest areas but certain raw materials are purchased from the outside of the country & also the raw material like natural rubber is a essential for the product where being imported from the south India because the trees of the rubber are very much at there.

(2.5) CONTRIBUTION OF THE UNIT TO THE INDUSTRY:Out of the total production gloves carried out by MRK HEALTHCAR parentrials approximately 95% being consumed by Indian market & carried 4 to 5% of the total productions being exported to other country. So, we can say that MRK has still not captured the foreign industries.

29

(2.6) QUALITY OBJECTIVE:Ensures that quality objectives, including those needed to meet requirements for product (are established at relevant functions and levels within the company. A Procedure has been established for the same. The business risks / quality indicators which may contribute the progress of the company in relevant activities are identified. Based on their current status, all functions conduct a study to find the root cause of the same and identified the quantified / measurable objectives. Based on these quality objectives, the quality policy is reviewed and framed. The objectives are set and monitored for their achievement periodically. The progress on these objectives is reviewed in Management Review Meetings.

(2.7)QUALITY POLICY:The Management of the company has defined the quality policy ensuring that the quality policy is appropriate to the purpose and organizational goals of the company, includes a commitment to comply with requirements and continually improve the effectiveness of the quality management system, provides a framework for establishing and reviewing quality objectives is to communicate to all employees of the company and is understood at all levels in the company is periodically reviewed for continuing suitability. The Policy of the company has been displayed at all strategic locations and also distributed to all employees. Regular Training Programs are held for Understanding by all the functions throughout the organization

30

PERSONNEL MANAGMENT

31

(3.1) PERSONNEL DEPARTMENT

In MRK HEALTHCARE limited, there is unity in relationship between staff members. The management of this unit not facing any special problems regarding the employees & employees also not facing any problems regarding the management.
Human resource management is nothing but modern approach of personnel management. In the modern business world, thousands of industrial firms working & they employ lacks of workers. There are many problems of the recruitment, selection, training, promotion; transfer, remuneration motivation etc. are bound to arise. The concepts of personnel management changed during lest 20-30 years

32

(3.2)CHART OF PERSONNEL DEPARTMENT

PERSONNEL P DEPARTMENT (MANAGING PARTNER)

SUPERVISOR

CLERK & TYPIST

SECURITY GUARDS

TIME KEPEER

WORKERS

PEON

Watch man

(3.3) SELECTION
Simply, selection is the process by which the qualified personnel are chosen from the applicants who has offered them for job in the organization.
33

Selection procedure is the most important function of personnel management because it chooses the most qualified persons and by which organization can achieve its objectives. selection procedure. In MRKS rating is need for general knowledge experience knowledge that particular field etc. from these forms when highest marks are selected & send for medical examination. The company fills up the vacancy by adopting, promotion, or by selecting new candidates. There is a simple but effective

STEPS OF SELECTION PROCESS

Preliminary Interview:The primary purpose of the preliminary interview is to screen out those who are obviously unsuitable. This interview is held to know the qualification of employees to wards job.

Applicant Blank:The applicants are asked to complete a blank that provides space for him to record data relating to the name of the candidate, his address, telephone number, personnel information physical characteristics, hobbies, references etc. the application blanks must not be too lengthy.

Selection tests:Employment test are being used extensively in selection of candidates. Most of the companies in the industrially advanced countries use employment tests for the scientific selection of the workers. Intelligence, aptitude tests, achievement test, interest test, personality tests are performs to select & reject the candidates.

Interview:This is the most widely used method for accepting or rejecting selection the basis objectives of the interview is to specific requirements of the job.
34

Primary selection:If a candidate is found eligible for the post on the basis of above steps, he is appointed on probation or as on apprentice for sometimes; the new employees are trained and oriented for a particular job.

Final selection:If the candidate comes out successfully from probation, he is finally selected for the post. The final authority for selection lies with line manager.

35

(3.4) RECRUITMENT
According to Yoder and others, Recruitment is a process to discover the source of manpower to meet the requirements of the staffing schedule and to employ effective measure for attracting that manpower in adequate number to facilities effective selection of an efficient working force. In the words, Recruitment is the process of discovering potential applicants for actual or anticipated organization vacancies. Source of Recruitment: There are two types of recruitment sources 1) Internal source: Internal source such as Promotions, Transfer, Demotion etc. 2) External source: External source such as Education Institutions, Advertisement, Trade Unions, Employment Agencies, and Employment Exchanges etc . The company can often be filled the vacancy by using the direct method. In the direct method company is using the Gate hiring, waiting list and also Company fill vacancy within the organization. The company can often be filled the vacancy by using the direct method. In the direct method company is using the Gate hiring, waiting list and also Company fills vacancy within the organization.

36

(3.5) INDUCTION
Induction is the technique by which the new employee can get familiar with organizations environment; it helps to reduce anxiety, cultural shock. INDUTION is a technique by which new employee is Re- hablimiatate in to the change surrounding of introduce to the practices and purpose of organization. This induction programmed done by this company for the familiarize the new recruit employee in the company. This induction is depend on is place of recruiter person in the company like when some managerial level person recruit in the company so for that induction is done with other person, they meet all the department head and manager. Some time any technical person recruits in the company so thats induction are done only with this specific department only. Thus this company doing an induction program for the familiarize with the department a new recruitment employees or person.

OBJECTIVE OF INDUCTION: Reduce in security Reduce anxiety Reduce culture shock Reduce explanation

(3.6) JOB DISCRIPTION

The Company has identified the competence level required for the personnel carrying out the activities in different areas of technical and commercial departments. The Job Description (Matrix) for all functions have been defined on the basis of requirements related to appropriate education, training, skills and experience for the specific jobs. Hence the personnel
37

performing such work which affects product quality are assigned the tasks on the basis of defined competence. The job descriptions are also used for identifying the training needs of the personnel to make them competent to do their activities. A job description is a broad statement of the purpose, scope, duties and responsibilities of any specific jobs. This company doing also a job description of the employee. Mean this the company decides duties and responsibilities of employee for specific job in the company. But it is changing in the different situation like any employee absence in the company so this work doing other person instead of that person. Most probable when employee recruits in the company so that time company decides his duty & responsibilities in the company. Thus this company doing job description but in the different situation it is change when any accident became in the company so that time it is change.

(3.7) TRAINING & DEVELOPMENT

Training is an act of increasing and imparting the knowledge and skill of a worker for doing a certain job. In other words, training is an organized procedure by which people acquire knowledge or skill for a definite purpose. According to Michael J. Judicious, Training is used to indicate any process by which the aptitudes, skills and abilities of the employees to perform specific job are increased.

The Company has established a Procedure for Training. Through this procedure, the training needs of personnel are identified to make them competent for carrying out their activities. The controls exercised for making the personnel competent are: To determine the required minimum competence for the personnel
38

performing work affecting product quality in terms of criticality of the process through defined Job Description (Matrix) To provide structured / unstructured training (i.e. on job training / coaching under the supervision of their seniors) to the identified personnel to satisfy and meet their training needs; To evaluate, after a defined period, the effectiveness of the structured / unstructured training provided to know the progress in their achievements, To ensure that the company personnel are fully aware of the relevance and the importance of their activities including their involvement and contribution to the achievement for the identified quality objectives, and To maintain the records of education, training, skills and experience of all personnel as Records. These records also help in determining the need for multi-skill training requirements, if any.

(3.8) TIME KEEPING SYSTEM:In every industry or company time is just like their god time & tide waits for none time keeping is the basic necessary for every industry or company. Thus a good time keeping system plays a vital role in units efficiency & to achieving objectives both. The following time system is adopted by the MRK HEALTHCARE.

For office staff:9.00 am to 1.00 pm 2.00 am to 6.00 pm For office staff the recess time is 1.00 to 2.00 pm

For production department:8.30 am to 12.30 pm 1.30 pm to 5.30 pm For production department the recess time is 12.30 pm to 1.30 pm
39

(3.9) EMPLOYEE SERVICES

Without employees can not do anything in the company? Employees must be necessary to start the company. In all the department of the company there must require having the employees. Employees are heart of the companies. So, the company must be provides all the service to the employees. So, MRK also provides facilities like, Dress, slipper, cap etc to worker Dress color for worker: - khaki Dress color for staff member: - blue

(3.10) WAGE ADMINISTRATION

AND

SALARY

Whenever the new employees comes in the company at that time starting salary of worker is S.2500 and after that it is depend on workers working ability and depends on their skill.

(3.11) PERSONNEL RECORDS

1) Full name 2) Local address 3) Personal address 4) Date of birth 5) Religion 6) Education 7) Date of appointment 8) Nominees name 9) Employees roll no. 10) Code no. 11) Married /unmarried 12) Height 13) E.P.F. no 14) E.S.I. no. 15) Gratuity no. 16) No. of workers
40

MARKETING MANAGEMENT

41

(4.1) MARKETING DEPARTMENT

MEANING:Marketing is the process of planning & executing. The concept of marketing is pricing, distributing of goods & services & ideas to create exchange that satisfy individual & organizational goals Marketing is the process of planning and affecting the conception pricing. Promotion and distribution of goods services and ideas to create exchanges with target groups that satisfy customer and organization objective. Sales manager formally carries out manufactures, marketing researchers, customer services manager product and brand manager marketing and industry manager and the marketing separate department, which include very good skilled and experience employees. Marketing department is the most important part of industry. Lives heart is most important part of our body without heart no one can live. So, without marketing department company cannot survive in the market place.

(4.2) OBJECTIVE DEPRTMENT:-

OF

MARKETING

Objective of marketing department is to achieve target of marketing products more & more & gets the no-1 position in the market

42

(4.3) STRUCTURE OF MARKETTING DEPARTMENT:MARKETTING PARTNER MARKETTING MANAGER

SALES MANAGER

ASSISTANT MANAGER

ACCOUNTANT

AREA SALES MANAGER

SENIOR SALES EXICUTIVE

SALES REPRASENTATIVE

43

(4.4) MARKET SEGMENTATION:SOUTH AFRICA AUSTRALIA CANADA NATHERLAND DENMARK ITALY POTRUGAL EGYPT DUBAI RUSSIA SHRILANKA MALASIA KENYA MAURATIOUS USA SWEDAN GERMANY FRANCE TURKY BAHARIN IRAN

(4.5) CHANEL OF DISTRIBUTION:Channel of distribution means how the product reaches to the customer. There are so many intermediaries involved in the channel of distribution. Channel of distribution mostly upon the nature & size of the product. Because in case of perishable goods the procedure of channel of distribution is short condition speedily like, milk, news paper in other hand in the case of durable goods like, television, washing machines taking long time for consuming. MRK HEALTHCARE is having a long channel & short channel of distribution.

44

This company is manufacturing surgical hand gloves & distribute in the local market (in the medicals)

PRODUCER DISTRIBUTOR

WHOLE SALER

RETAILER

CONSUMER

(4.6) PRICING POLICY:The production process is finished than it time we determine the price level. Determination of price is most important task. At the time of determining the price of the product the promoters take into mind the price of competitors, consumer demands, quality of the product, how many expenses incurred for production, consumer attitude towards product etc. The price of product will affect the demand of the product and profit of the company. So price is determined after considering all affecting factors.

45

Price determination is very difficult because for this purpose the promoter want to inquiry of all the affecting factors. So sometimes it is a long process. In small business the right of price determination is in the hand of promoter. Similarly in MRK HEALTHCARE price aspect is handled by consultation of marketing manager and financial manager. Generally they take into account following factors. Demand of the product Quality of the product Market Budget Competitors price & activities Benefits Consumer satisfaction

MARKETING DEPARTMENT FUNCTION:1] BASIC FUNCTION 1. Buying 2. Selling. 2] NECESSARY FUNCTION 1. Promotion 2. Prizing 3. Packaging 4. Labeling 5. Facilitating function 3] FACILIATING FUNCTION 1. Transporting 2. Were housing 3. Financing 4. Standardization of product 5. Grading 6. Branding 7. Channel of distribution
46

4] MODERN FUNCTION 1. Marketing research 2. Product planning & development

PRODUCT PLANNING
Production department where the products are produce with the help of machinery & raw material. Then it becomes a finish product for use.

Function:1)The production & planning:Department will set standards & targets for its each section of the production process. The quantity & quality of product coming off a production line will be closely monitored . 2)The purchasing department:The purchasing department will be responsible for providing the material & components and equipments required to keep the production process running smoothly. 3) The stores department:The stores department will be responsible for stocking all necessary tools, spares, raw material & equipment required the manufacturing process. 4) The technical department:The technical department will be responsible new products to existing cost for producing in different quantities and by using different methods.

(4.7) SALES PROMOTION:Sales promotion decision consist the extra effects for increasing the sales of the products in the market. The main motto of sales promotion is to increase the sales of the company. They give the sales promotion at any event, occasion. They give the free sample gift, articles, vouchers, 15% off price etc, give the sales
47

promotion. In this way, they cover the whole Indian market and they can increase the sales. M.R.K. gives 20 days of credit facilities to the customers and also some discount on cash payment if they sales more than targeted, company provide some extra benefits to the customers.

(4.8) ADVERTISING:Advertising media is very important part of marketing. Advertising is main tools of marketing. They give the advertising in radio television, newspaper, magazines, opening stall, and exhibition, & by distributing sample to the doctor. Advertisement is the most important tools for increasing the sales of the company.

(4.9) INDUSTRIAL RELATION:The labour is the assets of the company. The company is depending on the workers & their ability to work. It is most desirable to have good relationship between labour & the company, so its effect on the production. The relation between MRK& its workers are very good & workers are doing a good job. The company is also produce of their employees with their work.
If there is a problem between labours & company, it will direct effect on the companys production. In this cases the problem will be solved by the top managemen

(4.10) MARKETING RESEARCH:Research is one of the main elements of his report on the basis of the research they come to final destination; in the element are instrument, sampling, sources of data questionnaire. The instrument represent the instrument which is they are using after this research. In the sampling they are selected some areas and on the basis of this area they survey the different retailer by questionnaire. In source of data they use the both types of data i.e.
48

primary and secondary data. We prepared the questionnaire in such a way so that by the minimum question it results in the multiple answers. Marketing research is the systematic gathering, recording and analyzing or dates about problem consider with the market place. i.e. problem, relating to a product, price, promotion and distribution of 4pd. Of marketing research is said to be moving away from simple suspire to action oriented decision oriented, problem solving research. Marketing research is concerned with all those factors, which have a direct impact upon the marketing of product and services. It is the study of any part of the total marketing process and entire area of buyer behavior and attitudes in the market place. MRK is a special officer is in the market. They are go to market and see to his competitors, competitors product and customer requirement and give to information to the company.

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FINANCIAL MANAGEMENT

51

(5.1) MEANING:For every industry finance is like a blood. Finance is the most important for the organization to run, without finance it is impossible to run the business.

(5.2) STRUCTURE OF FINANCE DEPARTMENT:FINANCE DEPARTMENT

FINANCE MANAGER

CHIEF ACCOUNTANT CASHIER ACCOUNTING CLERK

SENIOUR ACCOUNTANT

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(5.3) FUNCTION OF FINANCE DEPARTMENT:1. Budget preparation. 2. Budget administration. 3. Cost allocation. 4. Accounts payable. 5. Grants administration. 6. Monitory service provides. 7. Billing. 8. Cash flow. 9. Investment. 10. Tex report

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(5.4) RATIO
(1) Net Profit Ratio:
Net Profit (P.A.T.) / Net Sales * 100

Calculation for 2010 -11 := 93,478 / 2, 75, 79,597 * 100 = 0.33 %

Calculation for 2011 -12:= 53,310 / 1, 76, 59,167 * 100 = 0.30 %

Year 2010-2011 0.34% 2011-2012

0.33% 0.33% 0.32% 0.32% 0.31%

Ratio 0.33 % 0.30 %

Ratio

Ratio

0.33% 0.31% 0.30% 0.30% 0.30% 0.29% 0.29% 2010-2011 2011-2012

INTERPRETATION:Any firm should be calculated its efficiency in terms of profit. It may try to increases its net profit. Any company shareholders would more return yours divined. Here the N.P.R. of the year 2010-11 is 0.33% and the year 2011-12 is 0.30 %. It indicate low profit margin in firm.

54

This situation indicates poor performance of company management. So the mgt. angel advised to increase its mgt. efficiency.

(2) Expenses Ratio: - Expenses / Sales * 100 Calculation for year 2010 -11 := 2, 99, 13,403 / 2, 59, 53,466 * 100 = 115 %

Calculation for year 2011 -12 := 2, 12, 10,530 / 1, 67, 98,298 * 100 = 126 %

Ratio

Year 2010-2011 2011-2012

Ratio 115 % 126 %

128% 126% 124% 122% 120% 118% 116% 114% 112% 110% 108% 2010-2011 2011-2012

Ratio

INTERPRETATION:
This ratio shows the portion of each type of expenses in the net sales. As we all know that the less the expenses the more will profit margin. It says that if the expenses ratio is low is better for the company. Here we can see that the expenses ratio in the year 2010-11 is 115 % which obviously good for the company and in the year 2011-12 it became 126 % which is very as well as.
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56

(3)Gross Profit Ratio: - Gross Profit \ Net Sales * 100

Year 2010-2011 2011-2012

Calculation for 2010 -11: = 94, 71,160 \ 2, 59, 53,466 * 100 =36.49 %

Calculation for 2011 -12: = 50, 29,775 / 1, 17, 68,523 * 100 = 42.73 %

Ratio 36.49 % 42.73 %

0.45 0.4 0.35 0.3 0.25 0.2 0.15 0.1 0.05 0 Year 2010-11 2011-12

INTERPRETATION:A high gross profit margin is good for the company management. Here the company gross profit of the year 2010-11 is 36.49 % and year for 2011-12 is 42.73 % .It is good for the company management. The company present year is high comparison with pervious year. It is sow well or more efficiency their company management.

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(4)Current Ratio:

Current Assets / Current Liability

Calculation for year 2010 -11 := 1, 15, 43,278 / 95, 05,896 = 1.21: 1

Calculation for year 2011 -12 := 99, 09,996 / 73, 71,439 = 1.34: 1
Ratio 1.35 1.3 1.25 1.2 1.15 1.1 2010-2011 2011-2012
Ratio

Year 2010-2011 2011-2012

Ratio 1.21:1 1.34:1

INTERPRETATION:
The current ratio measures the firms short term, it indicates the availability of current assets in rupees for every one rupees of current liability. This ratio is generally 2:1 it shows the satisfactory position of the business or company. Here in 2010-11 year it was 1.21:1 and in the year 2011-12 it was increaser and became 1.34:1 it shows the better condition of the company.

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59

(5)Debtor Ratio: -Debtors + Bills receivable / Credit

sales * 360

Calculation for year 2010-11 := 57, 48,444 / 2, 59, 53,466 * 360 = 80days

Calculation for year 2011-12 := 35, 51,934 / 1, 67, 98,298 * 360 = 76days

Ratio

Year 2010-2011 2011-2012

Ratio 80 days 76 days

s y a d

100 80 60 40 20 0 1 2 3
Ratio Year

ITERPRETATION:Any firm creditor policy is 45days is idle for any debtor, but the company D.R. is very high. It is not good for the company. The year 2010-11 and 2011-12 debtor ratios are 80 days and 76 days respectively.

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(6)Debtors turnover ratio = credit sales/ closing debtors

Calculation for year 2010-11
= 2, 59, 53,466/57, 48,444 =4.51times

Calculation for year 2011-12

=1, 67, 98,298/35, 51,934 =4.73times

Year 2010-11 2011-12

Ratio 4.51 4.73

Ratio 4.75 4.7 4.65 4.6 4.55 4.5 4.45 4.4 2010-11 2011-12
Ratio

ITERPRETATION:Any firm creditor policy is idle for any debtor, but the company D.R. is very high. It is not good for the company. The year 2010-11 and 2011-12 debtor ratios are 4.51time and 4.73time days respectively.

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(7)Stock ratio = cost of goods sold/ average stock

Calculation for year 2010-11 Calculation for year 2011-12
=18877541/1904796 =9.91time =9475444/1791764.5 =5.29time

Ratio

Year 2010-11 2011-12

Ratio 9.91 5.29

12 10 8 6 4 2 0 2007-08 2008-09 Ratio

ITERPRETATION:Any firm creditor policy is idle for any debtor, but the company D.R. is very high. It is not good for the company. The year 2010-11 and 2011-12 debtor ratios are 9.91times and 5.29times respectively.

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(8)Proprietary ratio= proprietary fund/ total assets*100

Calculation for year 2010-11
=873434/13979908*100 =6.25%

Calculation for year 2011-12

=937067/13767914*100 =6.81%
0.08 Year

Ratio 6.25% 6.81%

Ratio Year

2010-11 0.06 2011-12

0.04 0.03 0.02 0.01 0 1 0.05

0.07

INTERPRETATION:A high gross profit margin is good for the company management. Here the company gross profit of the year 2010-11 is 6.25% and year for 2011-12 is 6.81% .It is good for the company management.
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64

(9)Total assets turnover= sales/ total assets

Calculation for year 2010-11
=2, 75, 79,597/13979908 =1.97:1

Calculation for year 2011-12

=1, 76, 59,167/13767914 =1.28:1
Ratio 2.5

Year 2010-11 2011-12

Ratio 1.97 1.28

2 1.5 1 0.5 0 2010-11 2011-12

Ratio

INTERPRETATION:
This ratio is generally 2:1 it shows the satisfactory position of the business or company. Here in 2010-12 year it was 1.97:1 and in the year 2011-12 it was increaser and became 1.28:1 it shows the bad condition of the company.

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Research Methodology
Size of population:
The population of MRK HEALTHCARE is 450 from this population. I have to study of job absenteeism the total working employee and high level executives of MRK HEALTHCARE are 450 total working employees and high level executive of MRK are 450. As it was not possible for method survey for all employees I select 40 as my sample size due to limited period. I was not able to do survey of all employee so I made survey from employees each department.

Size of sample:
In MRK I kept my sample size of 40 workers. I have done survey of 40 workers. In my topic for the survey was job absenteeism.

Method of sampling:
I have used judgment sampling method of non-profitability sampling method. I have done my survey by questionnaires.

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Method of data collection:

Data are collected with the help of questioner. Several questions were made and given to the employee to fill it. I adopt the method collecting data by questionnaire, as it is the easiest method for analyzing the information gathered.

Data analysis:
The data are analyzed by percentage analysis & it is represented in the form of tubular form. On the basis of that, interpretations are done. In the form of tubular form I write the basis interpretation finned.

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Findings
1. Age Group of the Employees: Rank 1 2 3 4 Age Group 20 or less 20 to 30 31 to 45 More than 45 Total
No of responded

Percentage 10 % 20 % 38 % 32 % 100%

04 08 15 13 40

40% 35% 30% 25% 20% 15% 10% 5% 0%

38% 32% 20% 10%

Percentage

20 or less 20 to 30 31 to 45 More than 45 Opinion of em ployee

Interpretation:
The analysis expressed that 4 worker are between 20 less (10%) and 8 (20%) worker are between 21 to 31 & 31 to 45 the worker is 15 (38%) & last the 45 to more worker is 13 (32%) age group.

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2. Education of the Employees: Rank Education 1 2 3 S.S.C. H.S.C. Graduate Total No of responded 15 19 06 40 Percentage 38 % 47 % 15 % 100 %

50% 40% Percentage 30% 20% 10% 0% S.S.C. 38%

47%

15%

H.S.C.

Graduate

Opinion of employee

Interpretation:
By analyzing the data it is know that 38% at 15 workers are s.s.c. & then second 19 workers (47%) worker are H.S.C. and only 15% only 6 employees are graduate. The level of education even in worker is extremely good.

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3. Length of service of the employees: Rank 1 2 3 4 1 1 3 5 Length of Service Year to Less Year to 3 Year Year to 5 Year Year to more Total No of responded 02 08 13 17 40 Percentage 5% 20 % 33 % 42 % 100 %

45% 40% 35% Percentage 30% 25% 20% 20% 15% 10% 5% 5% 0% 1 Year to Less 1 Year to 3 Year 3 Year to 5 Year 33%

42%

5 Year to more

Re ply

Interpretation:
The length of service of 1 to less year only 2 worker 5% of about it less than 20% of worker of only 08 worker to 1 to 3 year of length of service 3 to 5 year length of service of 33% of employee % last the 5 year or more year length of service is 17 worker 42% ratio so the most of all workers have very good experience of MRK.

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4. Employees opinion about the job:

Rank Opinion of the employee No of responded Percentage

1 2 3 4

Interesting Monotonous Exhaustive Not interesting

19 04 14 03

48 % 10 % 35 % 7%

Total

40

100 %

50% 45% 40% 35% Percentage 30% 25% 20% 15% 10% 5% 0%

48%

35%

10% 7%

Interesting

Monotonous

Exhaustive

Not interesting

Reply

Interpretation:
Here 19 worker think that there job is interesting only 4 worker says that there job is monitories 14 worker says that there job is exclusive but worker think that this job is not interesting in there job. But here 19 workers have interesting and 3 worker does not interesting in this job so, it can be interpreter that the job of worker is interesting.

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5. Do you like job?

Rank Opinion of employee No of responded Percentage

1 2

Yes No Total

38 02 40

95 % 5% 100 %

100% 80% Percentage 60% 40% 20% 0%

95%

5% Yes No

Opinion of em ployee

Interpretation:
The job of the worker should be proper and good so 38 of worker has expressed that they like their job but here only 2 worker does not like there in MRK HEALTHCARE Worker dislike there in MRK.

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6. Is your job challenging? Rank 1 2 Yes No Total Opinion of employee No of responded 22 18 40 Percentage 55 % 45 % 100 %

60% 50% Percentage 40% 30% 20% 10% 0%

55% 45%

Yes

No

Opinion of em ployee

Interpretation:
In MRK HEALTHCARE 22 no of worker feel that this job is challenging while 18 workers does not feels not that job is challenging.

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7. Are

you

satisfied

with

basis

amenities

provided by the organization? Rank 1 2 3 Opinion of employee Satisfied Little Satisfied Unsatisfied Total No of responded 25 12 03 40 Percentage 65 % 30 % 8% 100 %

70% 60% 50% Percentage 40%

65%

30% 30% 20% 10% 0% Satisfied Little Satisfied Opinion of em ployee Unsatisf ied 8%

Interpretation:
MRK HEALTHCARE provided valuable amenities to the worker so large no of worker among 25 have satisfied but still 8% of are unsatisfied by the amenities.

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8. Do you remain absent due to inadequate welfare facilities? Rank 1 2 Yes No Total Opinion of employee No of responded 39 01 40 Percentage 97 % 3% 100 %

97% 100% 80% Percentage 60% 40% 20% 0% Yes No Opinion of em ployee 3%

Interpretation:
Here 39 (97%) of the worker does remain absent due to inadequate welfare facilities. So MRK previous good shot of facilities.

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9. What

is

your

opinion

about

salary

your

receive? Rank 1 2 3 Opinion of employee Appropriate Average Not appropriate Total No of responded 27 13 00 40 Percentage 67 % 33 % 00% 100 %

70% 60% Percentage 50% 40% 30% 20% 10% 0%

67%

33%

0% Appropriate Average Not appropriate

Opinion of em ployee

Interpretation:
MRK HEALTHCARE provides enough salary to their workers. So, almost the workers are agreeing with their salary.

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10. Rank 1 2

In which basis your salary is given? Opinion of employee Monthly basis Working basis Total No of responded 32 08 40 Percentage 80 % 20 % 100 %

80% 80% 70% Percentage 60% 50% 40% 30% 20% 10% 0% Monthly basis Working basis 20%

Opinion of employee

Interpretation:
The salary provided by MRK HEALTHCARE is on monthly basis for regular worker & working basis for trainers.

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11.

If you remain absent in your job your

salary in deducted? Rank 1 2 Yes No Total Opinion of employee No of responded 05 35 40 Percentage 13 % 87% 100 %

87% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0%

Percentage

13%

Yes

No

Opinion of employee

Interpretation:
When a worker take a leave to remain absent for 4 days then the salary of 4 days not cut but if he remain absent of 5 days then the salary of 5th day will be cut in cash or regular worker. But in cast of trainee whenever worker remains absent his salary is cut.

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12.

What are the reasons for absenteeism in

your job? Rank 1 2 3 Opinion of employee Personnel Reason Social Reason Any other Reason Total No of responded 18 12 10 40 Percentage 45 % 30 % 25 % 100 %

45% 45% 40% 35% Percentage 30% 25% 20% 15% 10% 5% 0% Personnel Reason Social Reason Reply Any other Reason 30% 25%

Interpretation:
18 (45%) worker remain absent due to personnel problem where 12 (30%) worker remain absent due to social reason and 10 (25%) works remain absent due to other reason. So, all these are reason or absenteeism in job.

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13. Do you remain absent due to unsatisfactory relationship with superior or colleague? Rank 1 2 Yes No Total Opinion of employee No of responded 00 40 40 Percentage 00 % 100% 100 %

100% 100% 80% Percentage 60% 40% 20% 0% Yes No Opinion of em ployee 0%

Interpretation:
100% of the worker doesnt believe that they remain due to unsatisfactory relation sheep with superior or colleague. So, it can be interpreted that relation sheep between worker and superior should friendly or co-operative.

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14. Do you think that your job is not interesting and so, you remain absent in your job? Rank 1 2 Yes No Total Opinion of employee No of responded 11 29 40 Percentage 28 % 72 % 100 %

80% 70% 60% 50% 40% 30% 20% 10% 0% Yes Percentage 28%

72%

No

Opinion of em ployee

Interpretation:
The large no of worker have in their job. But some worker doesnt have interest in their job. It may be possible that they remain absent as they dont have interest in their work. It is shows in the diagram that 28% remain absent because they are not interesting in their work but 72 % workers have the interesting in their work.

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15. Do you remain absent due to unhealthy working condition? Rank 1 2 3 Opinion of employee Yes No Some times Total No of responded 07 30 03 40 Percentage 17 % 75% 8% 100.00 %

80% 70% 60% 50% 40% 30% 20% 10% 0%

75%

Percentage

17% 8% Yes No Reply Some times

Interpretation:
The working condition of MRK HEALTHCARE is not unhealthy 30 (75 %) out of 40 workers feel that working condition of MRK is not unhealthily.

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16. Do you remain absent due to improper and unrealistic personnel policies? Rank 1 2 Yes No Total Opinion of employee No of responded 04 36 40 Percentage 10 % 90 % 100 %

90% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0%

Percentage

10%

Yes

No

Opinion of em ployee

Interpretation:
The personnel of MRK are realistic and proper for all employees. As the more percentage of workers believe that personnel polices not unrealistic and improper.

17. Do you feel that timing of your job work is awkward and thus your remain absent in your job?
84

Rank 1 2 Yes No

Opinion of employee

No of responded 11 29 40

Percentage 28 % 72 % 100 %

Total

80% 70% 60% Percentage 50% 40% 30% 20% 10% 0% Yes 28%

72%

No

Opinion of employee

Interpretation:
By analyzing the data we can know that some worker like there shift while some do not like as timing of job work is divided in to three shift of morning afternoon and evening but maximum worker do like that jobs 11 out of 40 worker do like the timing of work but 29 out of 40 like timing of job work.

18. Do

you

want

to

change

the

condition

presented for job absenteeism? Rank Opinion of employee No of responded

85

Percentage

1 2

Yes No Total

21 19 40

52 % 48 % 100 %

52% 52% 51% Percentage 50% 49% 48% 47% 46% Yes No Opinion of em ployee 48%

Interpretation:
In MRK HEALTHCARE worker want to change the condition for job absenteeism OZH of 40 workers 19 (48%) does not want to condition which taker in to account for job absenteeism

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Recommendations
In MRK HEALTHCARE, there are 450 (Four hundred and fifteen) workers. But due to limited period of time and have selected the workers which remain absent more than other employee It was not possible to take response of all employee so I select sample size of 40 workers such as plant operator, driver, fitter, lab workers, helper etc. by this survey I can recommended the following thing MRK HEALTHCARE provides the good and valuable benefits to their workers and employee but some of the worker are not agree this statement. The personnel policies are proper and realistic but by analyzing data we can know that some of the workers remain absent due to improper and unrealistic personnel policies. All most all the worker is remaining absent in his or her job due to personnel and social reason. They do not remain absent due to unsatisfactory relation sheep with their superior or colleague. The hamming of work is also perfect as it does not affect the absenteeism.

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Conclusion
I have visit MRK HEALTHCARE. By visiting In MRK HEALTHCARE I can conclude that all benefits basic amenities, facilities and overall performance of MRK is excellent a here very less number of worker remain absent. The percentage of absenteeism in the job is less in In MRK HEALTHCARE, there the worker take leave from top management. By visiting this company, I would also like conclude that this industries will also become well known industries and It will have very bright future as they have much co-operation and friendliness with each other, each and every worker or employee are helpful to their colleagues.

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ANNEXURE
Questionnaire
[1] Name : _____________________________ [2] Age : 1) 20 or less 2) 21 to 30 3) 31 to 45 4) 45 or more [3] Education : 1) S. S. C. 2) H. S. C. 3) Graduate [4] Place of residence : 1) City 2) Town 3) Village [5] Length of service : 1) 1 year to less _____________
89

______________ ______________ ______________ ______________

______________ ______________ ______________

______________ ______________ ______________

2) 1 to 3 year 3) 3 to 5 year 4) 5 or more [6] Name of your job :

_____________ _____________ _____________

______________________________ [7] What is your opinion about job? 1) Interesting 2) Monotonous 3) Exhaustive 4) Not interesting [8] Do you like job? 1) Yes 2) No [9] Is your job challenging? 1) Yes 2) No _____________ _____________ _____________ _____________ _____________ _____________ _____________ _____________

[10] Are you satisfied with the basic amenities provided by the organization? 1) Satisfied 2) Little satisfied 3) Unsatisfied _____________ ____________ _____________

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[11] Do you remain absent due to indicate welfare facilities? 1) Yes 2) No _____________ _____________

[12] What is your opinion about salary you received? 1) Appropriate 2) Average 3) Not appropriate _____________ _____________ _____________

[13] In which basis salary is given? 1) Monthly basis 2) Working basis _____________ ____________

[14] Is you are absent in your job, there is your salary deducted? 1) Yes 2) No _____________ _____________

[15] What are the reasons for absenteeism in your job? 1) Personnel problem 2) Social problem 3) Any other problem _____________ _____________ _____________

[16] How is attitude of your superior? 1) Co-operative _____________

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2) Frequently 3) Component

_____________ _____________

[17] Do you think that your job is not interesting and it the reason for your job absenteeism? 1) Yes 2) No _____________ _____________

[18] Do you remain absent due to unhealthy working conditions? 1) Yes 2) No 3) Sometimes _____________ _____________ _____________

[19] Do

you

remain

absent

due

to

improper

and

unrealistic personnel policies? 1) Yes 2) No _____________ _____________

[20] Do you feel that training of your job work is awkward and thus you remain absent in your job? 1) Yes 2) No _____________ _____________

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[21] Do you to change the conditions present for job absenteeism? 1) Yes 2) No _____________ _____________

[22] What

are

benefits

provided

to

you

by

your

organization? 1) ________________________ 2) ________________________ 3) ________________________ 4) ________________________ 5) ________________________ 6) ________________________

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Bibliography
For the purpose of preparing this report, I have referred to the book: (1) Human Resource Management By: C.B.Memoria (2) Personnel Management By, Arun Monappa & Mirza S. Saiyadain (3) Human Resource & Personnel Management By, K. Aswathappa

Web Link:
www.nulife.com

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