991084-5 MyPhone Rev1.4

1.
Installing MyPhone Server
2. Installing MyPhone Client
3. Microsoft Outlook Integration
4. Licensing MyPhone
5. Upgrading MyPhone
MyPhone Manual
991084-5
1.4
This manual has been developed by NEC Infrontia LTD It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated. Forward your remarks to: NEC Infrontia LTD 75 Swingbridge Road, Loughborough Leicestershire. www.necinfrontia.co.uk Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation with respect to, any of the equipment covered. This manual is subject to change without notice and NEC Infrontia has no obligation to provide any updates or corrections to this manual. Further, NEC Infrontia also reserves the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No representation is made that this manual is complete or accurate in all respects and NEC Infrontia shall not be liable for any errors or omissions. In no event shall NEC Infrontia be liable for any incidental or consequential damages in connection with the use of this manual. This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced without prior written consent of NEC Infrontia Microsoft, Windows, Outlook and Exchange are registered trademarks of the Microsoft Corporation in the United States and other countries. Other Company and product names used in this manual are company trademarks or registered trademarks. 2003 by NEC Infrontia LTD
Document History Revision 1.0 August 2003 First Release Revision 1.1 October 2003 Minor changes. Revision 1.2 November 2003 Out-Dialling via Microsoft Outlook added Revision 1.3 March 2004 Microsoft Outlook Number Format Rules included Revision 1.4 August 2004 Installation update as per CTServer Build 3.0.3 MS Windows Server 2003 support added MSDE Installation added IIS Installation added Microsoft Outlook integration revised Licensing procedure added Upgrade procedure added
Aspire MyPhone Manual - 3
Aspire Documents Available. All documents are available on the Aspire Technical CD (991098-5) and the Aspire ftp site (http://workgroup.xdrive.com). Code 991020-5 991021-5 991022-5 991023-5 991024-5 991025-5 991026-5 991078-5 991079-5 991080-5 991081-5 991082-5 991083-5 991084-5 991092-5 991093-5 991104-5 991177-5 991198-5 Title System Telephone Quick Reference Guide Basic Telephone Quick Reference Guide Single Line Telephone Quick Reference Guide Aspire Hardware Manual Aspire Features Manual Message Manager Installer Manual Aspire Message Manager User Guide DXE to Aspire Conversion List Message Manager System Manager Guide Aspire IP Manual Aspire DECT Manual AspireNet Manual Aspire CTI Manual Aspire MyPhone Manual PCPro/WebPro Installation Manual Aspire Upgrade Procedure Aspire MySystem Manual Aspire Feature Handbook ACD Manual
Aspire MyPhone Manual - 4
Table of Contents
Table of Contents
Section 1: Installing Aspire MyPhone Server . . . . . . . . . . . . . . . . . . . . . . 1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 General Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Installation Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 SQL Server Installation (MSDE) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 IIS Installation (Internet Information Services) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Windows 2000 Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Windows 2003 Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 CTServer Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 CTServer Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Creation of Configuration Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Creation of Logging Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Configuring CTServer Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Configuring the CTServer for Automatic Startup . . . . . . . . . . . . . . . . . . . . . . . 22 Manual Start and Stop of the CTServer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Blocking Log Database Growth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 MyPhone Server Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Section 2: Installing Aspire MyPhone Client. . . . . . . . . . . . . . . . . . . . . . . 1

Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installation Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Downloading the MyPhone Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing the MyPhone Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . General Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ScreenPopping via Microsoft Outlook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Outdialing via Microsoft Outlook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ScreenPopping via Microsoft Outlook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Outdialing via Microsoft Outlook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installation Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring Microsoft Outlook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . General Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Licensing MyPhone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Registration Request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Registration Procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 2 3 3 4 2 2 2 3 3 5 5 5 2 2 3 3 4
Section 3: Microsoft Outlook Integration . . . . . . . . . . . . . . . . . . . . . . . . . 1
Section 4: Licensing Aspire MyPhone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Table of Contents
Section 5: Upgrading Aspire MyPhone . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
General Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Server Side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Client Side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Server Side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Uninstall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Client Side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Saving User Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Uninstall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Restoring User Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 2 2 3 3 4 4 4 4
Installing MyPhone
Installing the DECT Equipment Section 1: Installing the DECT Equipment
Section 1: Installing Aspire MyPhone Server
Aspire MyPhone Manual
Section 1: Installing the MyPhone Server
1-1
Section 1: Installing the MyPhone Server Introduction

General Description
Aspire MyPhone is a Web based Application that gives a variety of features, with the added advantages of contact details, previous calls information, Call forwarding and one-click dialling from directories. All features are functional on all supported platforms. Aspire MyPhone matches the Caller number (CLI) to match the contact details to be popped up on receiving calls. Records for the contacts are kept in Microsoft Outlook. The user can add a new record if no match is found. Records for the calls made and received are saved in a database and can be viewed by the user at any time. Any calls missed by the user are kept separate for call back if desired. Aspire MyPhone allows various forwarding options such as Do Not Disturb or Immediate transfer to be set on an extension, without the need to touch the handset. Aspire MyPhone provides the facility of monitoring of other devices within the organisation to allow Users to see whether colleagues are free or on the phone.
1-2
Section 1: Installing the MyPhone Server Getting Started

Requirements
MyPhone Server
Before you install Aspire MyPhone Server you should ensure that the Aspire TSP is installed and running on the Server. For instructions on how to do this you should refer to the Aspire CTI Manual.
MyPhone Server Specification

Operating System Web Server Database Server CPU Memory Drives Microsoft Windows 2000 Server (Min SP3) Microsoft Windows Server 2003 IIS Internet Information Services (Min IIS 5.0) Microsoft SQL Server (MSDE) 2000 Intel based 2.0Ghz Processor 1GB RAM Free Space 2.0Gb CD-Rom Drive fig1.01 Note: We recommend a dedicated PC Server be used for Aspire MyPhone. The setup requires you to be logged onto the PC Server as a Local Administrator. The server should be connected to the network via the TCP/IP Protocol (Including WINS, DNS services), and should include the appropriate number of Client Access Licenses. An IT Administrator is normally required during the installation. The backup procedure and virus defence is the responsibility of the customer.
Installation Procedure
The MyPhone Server installation consists of five individual software components: 1) Aspire TSP (Telephony Server Provider) Installation 2) SQL Server (MSDE) Installation 3) IIS Installation 4) CT Server Installation 5) MyPhone Server Installation Note: For instructions on installing the Aspire TSP refer to the Aspire CTI Manual.
1-3
Section 1: Installing the MyPhone Server SQL Server Installation (MSDE)

The Aspire MyPhone Server operates via the SQL Engine. The following section assumes you will be using the freely distributable version of SQL Server (MSDE, Microsoft SQL Server Desktop Engine), available on the Aspire Technical CD v3.00. You should consult your NECI account manager for further information relating to MSDE and SQL Server usage in conjunction with Aspire MyPhone. 1) Insert the Aspire Technical CD v3.00 into the computers drive. 2) Click Start/Run from the Windows Start Menu and run the following <cdrom drive>:\Aspire Applications\Aspire CTI Applications\MSDE\setup.exe SAPWD=myphone, where <cdrom drive> is your CDRom Drive letter. You MUST ensure the setup is run by including the SAPWD switch otherwise setup will not proceed. A recommended example is included below, which runs Setup from D Drive and specifies the SAPWD as myphone. D:\Aspire Applications\Aspire CTI Applications\MSDE\setup.exe SAPWD=myphone, 3) To complete the installation the Computer must be restarted. Click YES to restart the computer or NO to return to Windows and restart manually.
1-4
Section 1: Installing the MyPhone Server IIS Installation (Internet Information Services)
The Aspire MyPhone Server requires Microsoft Internet Information Services to be installed and running. Note: Installation of IIS (Internet Information Services) requires the Microsoft Windows Server CD.
Windows 2000 Server

Verify IIS is Installed
1) Go to Windows Control Panel/Add Remove Programs/Add Remove Windows Components.
fig1.02 2) Double Click Internet Information Services (IIS).
fig1.03
1-5

3) Ensure that World Wide Web Server is checked.
fig1.04
Verify IIS and Default Web Site is Running

1) Go to Windows Control Panel/Administrative Tools/Computer Management. 2) Select Services and Applications/Internet Information Services. Verify that Default Web Site is listed and in state of running as displayed in Fig 1.05.
fig1.05
1-6

Windows Server 2003
Verify IIS is Installed
1) Go to Windows Control Panel/Add Remove Programs/Add Remove Windows Components.
fig1.06 2) Double Click Application Server. 3) Double Click Internet Information Services (IIS).
fig1.07
1-7

3) Ensure that World Wide Web Service is checked.
fig1.08
Verify IIS and Default Web Site is Running

1) Go to Windows Control Panel/Administrative Tools/Computer Management. 2) Select Services and Applications/Internet Information Services/Web Sites. Verify that Default Web Site is listed and in state of running as displayed in Fig 1.09.
Fig1.09
1-8

Verify ASP (Active Server Pages) Web Service Extension is Enabled
1) Go to Windows Control Panel/Administrative Tools/Computer Management. 2) Select Services and Applications/Internet Information Services/Web Service Extensions. Verify that Active Server Pages status is Allowed, as in Fig 1.10.
Fig1.10
1-9
Section 1: Installing the MyPhone Server CTServer Installation

1) Insert the Aspire Technical CD v3.00 into the computers drive. 2) Click Start/Run from the Windows Start Menu and Browse to <cdrom drive>:\Aspire Applications\Aspire CTI Application\CT Server\setup.exe, where <cdrom drive> is your CDRom Drive letter. 3) The Computer will start the Installation Wizard prompting you with the following Welcome screen; click Next.
fig1.11 4) Read the license agreement carefully. If you agree to the terms stated in the licence, select I Agree to continue the Installation. Note: If you choose I Disagree click Exit Setup, the program setup exits.
fig1.12
1-10

5) Read the Read Me file carefully. When complete click Next.
fig1.13 6) Enter the Name and Company of the registered owner of Arc Connect Server, click Next to proceed. All fields must be completed to proceed.
fig1.14
1-11

7) By default, the program files install to the follwoing path: <drive>:\Program Files\Arc\Call Connect, where <drive> is your Local Disk Drive letter. You can: Confirm the default directory by clicking Next Click Browse, select a different install folder and click OK
fig1.15 8) Enter the name of the Computer into the Arc Connect Server Name box. This is used to enable Telephony communication between the CT Server and the MyPhone Client. Enter Name and click Next to proceed.
fig1.16 Note: To verify the Computer Name under Windows 2000, locate the My Computer icon on the Windows desktop. Right click the icon and select Properties, locate the computer name under Network Identification
1-12

9) If Arc Voice Connect is used the Server Machine Name may be entered as shown in Fig 1.17. Voice Connect Installed Enter the name of the Arc Voice Connect Server if used. Voice Connect Not Installed Leave the field blank and click Next to proceed if Arc Voice Connect is not used. Note: Arc Voice Connect is an additional component and the fields as shown in Fig1.17 should only be used where Arc Voice Connect is present. Refer to Arc Voice Connect Manual for further information.
fig1.17 10) If Arc Connect Call Recording is used the Server Machine Name may be entered as shown in Fig 1.18. Call Recording Installed Enter the name of the Arc Call Recording Server if used. Call Recording Not Installed Leave the field blank and click Next to proceed if Arc Call Recording is not used. Note: Arc Connect is an additional component and the fields as shown in Fig1.18 should only be used where Arc Connect is present. Refer to Arc Connect Manual for further information.
fig1.18
1-13

11) If Arc Web Connect is used the Web Connect details may be entered as shown in Fig 1.19. Web Connect Installed Enter Arc Web Connect Server Name into appropriate field Enter Arc Web Connect User Name into appropriate field Click Next to proceed Web Connect Not Installed Leave the fields blank and click Next to proceed if Arc Web Connect is not used. Note: Arc Web Connect is an additional component and the fields as shown in Fig1.19 should only be used where Arc Web Connect is present. Refer to Arc Web Connect Manual for further information.
fig1.19 12) You are now required to enter the Microsoft SQL Server Machine Name. Insert the Microsoft SQL Server Machine Name, click Next to proceed. Note: This parameter corresponds to the Computer Name where the MyPhone Server is installed. By default the Microsoft SQL Server Machine Name is also the same as the CT Server Machine name. See SQL Server Installation (MSDE) for further information.
fig1.20
1-14

11) Select checkbox to Add an Arc Connect Administration and Server icon to the Desktop. Click Next to proceed.
fig1.21 12) The installation procedure can create a backup of all files changed during the CT Server installation. To create a Backup of files select Yes You can: Confirm the default directory by clicking Next Select a different backup folder click Browse and click OK If you prefer not to Backup files select No and click Next Note: It is recommended to Backup files during installation.
fig1.22
1-15

14) At this point of the Installation, the Installation Wizard has enough information to proceed. Click Next to proceed or Back to review previous configuration parameters.
fig1.23 15) Once the installation is complete the Installation Wizard will display the following confirmation window. Click Finish to complete installation.
fig1.24
1-16

16) To complete the installation the Computer must be restarted. Click OK to restart the computer or Cancel to return to Windows and restart manually.
fig1.25
1-17
Section 1: Installing the MyPhone Server CTServer Configuration

After successfully installing Arc CTServer you are required to configure parameters within Aspire and Arc Connect Administration. This enables the CTServer to communicate with the Aspire. You are required to create two databases for use with Aspire MyPhone (Configuration and Logging Database). It is advisable to block the logging database for use with Aspire MyPhone as it is not required and prevents log file growth. An Aspire extension is required in order to enable communication between the CTServer and Aspire. It is recommended to create a Virtual Extension so as not to use physical ports. You are also required to configure the CTServer for Automatic Startup. This adds benefits to both the System Administrator and MyPhone Client as the CTServer will start without requring user intervention. In addition to this there is also opportunity to Start and Stop the CTServer Manually.
Creation of Configuration Database

1) Using Windows Explorer create a new folder titled ArcData under the C Drive. i.e. C:\ArcData 2) Enter Arc Connect Administration which is accessible under Start/Programs/Arc Connect/Arc Connect Administration. This is also accessible via Windows Desktop if the icon was added during installation (See Fig1.21). 3) Select Database/Config DB under Arc Connect Administration. 4) Select the Maintenance Tab, and click New. The following should be displayed
fig1.26 5) Type MyPhone under the Name field. 6) Under the description field type MyPhone Server.
1-18

7) Click Browse and select the Aspire MyPhone Server Name. 8) Click OK, the Configuration Database will now be created and added to the list
fig1.27 9) Finally you are required to open the configuration database, click on the select tab and select Open (See Fig1.27) and the database status will change from Closed to Open. 10) Click OK to return to Arc Connect Administration.
Creation of Logging Database

1) Select Database/Log DB under Arc Connect Administration. The message Logging database has not been selected appears, click OK. 2) Click New. The following should be displayed
fig1.28 3) Type MyPhone Logging Database under the Description field. 4) Click Browse and select the Aspire MyPhone Server. 5) Click OK, the Logging Database will now be created and added to the list
1-19
fig1.29 9) Finally you are required to open the logging database to allow the MyPhone Server to store logging information, click Open (See Fig1.29) and the database status will change from Closed to Open. 10) Click OK to return to Arc Connect Administration.
Configuring CTServer Parameters

1) Create a Virtual Extension Number on the Aspire in Programming Area 11-04 Virtual Extension Numbering. Make a note of the Virtual Extension as this is used in Fig 1.31. Note: You should refer to the Aspire Features Manual for further information on Virtual Extensions. 2) If you are not already in Arc Connect Administration you can enter via Start/Programs/Arc Connect/Arc Connect Administration. This is also accessible via Windows Desktop if the icon was added during installation (See Fig1.21). 3) Select Configuration/CT Gateway under Arc Connect Administration, which takes you to the General Tab (See Fig1.30).
fig1.30
1-20

4) Specify the minimum/maximum length of digits for internal numbers. This setting enables the CTServer to distinguish between internal and external numbers. Note: The default setting for the Aspire is 3 digits (Ext 200). 5) Specify the Trunk Access Code. This setting enables the CTServer to dial external numbers without requiring the Trunk Access Code. Insert External Access Number (i.e 9), click Update to Apply. Note: The default setting for the Aspire is 9, which can be verified in Aspire Programming 11-09-01 Trunk Access Code. 6) Select the Host PBX Gateway Devices tab, the following screen is displayed (Fig 1.31).
fig1.31 7) Select the Add Device radio button. 8) Insert the Virtual Extension Number as defined in Step 1 of Configuration Parameters, select Update to Apply.
1-21

Configuring the CTServer for Automatic Startup
1) Enter Arc Connect Server which is accessible under Start/Programs/Arc Connect/Arc Connect Server. This is also accessible via Windows Desktop if the icon was added during installation (See Fig1.21). 2) Select Configuration/Preferences under Arc Connect Server, which takes you to the General Tab under Preferences (See Fig1.32).
fig1.32 3) Check the Auto Start Server checkbox. 4) Set the Server Auto Start Delay to 1 Minute. 5) Set the Server Restart Delay to 2 Minutes. 6) Click OK to Apply changes. 7) Reboot the PC to allow Automatic Startup of the CTServer.
1-22

Manual Start and Stop of the CTServer
1) Enter Arc Connect Server which is accessible under Start/Programs/Arc Connect/Arc Connect Server. This is also accessible via Windows Desktop if the icon was added during installation (See Fig1.21). 2) In order to Start/Stop the CTServer select File/Start/Stop ACD Server under Arc Connect Server. Once Active the Server Status should display Active (See Fig 1.33)
fig1.33
Blocking Log Database Growth

1) Open Arc Connect Server which is accessible under Start/Programs/Arc Connect/Arc Connect Server. This is also accessible via Windows Desktop if the icon was added during installation (See Fig1.21). 2) Click Help/About within the CTServer. 3) Press CTL/ALT + T, note that Test Mode appears within the CTServer Help screen Fig 1.34.
fig1.34 4) Click OK, this places the CTServer in Test Mode.
1-23

5) Click Configuration/Private Defaults.
fig1.35 6) Click the Database tab and ensure that all checkboxes are selected.
fig1.36 7) Click Apply, OK. 8) Click Help/About within the CTServer. 9) Press CTL/ALT + T, note that the Test Mode is now disabled. 10) Click OK. Note: You should Stop/Start the CTServer to apply the Database Blocking. See Manual Start/Stop of the CT Server for details on restarting the CTServer.
1-24
Section 1: Installing the MyPhone Server MyPhone Server Installation

1) Insert the appropriate CD into the computers drive. 2) Click Start/Run from the Windows Start Menu and Browse to <cdrom drive>:\Aspire Applications\Aspire CTI Applications\MyPhone\English\setup.exe, where <cdrom drive> is your CDRom Drive letter. 3) The Computer will start the Installation Wizard prompting you with the following Welcome screen; click Next.
fig1.37 4) The next step of the Installation Wizard prompts you to insert the prefix for forwarding to external numbers. This setting allows forwarding to external numbers under MyPhone. Insert the External Forwarding Prefix (i.e 813), click Next to proceed. This parameter should correspond to Aspire programming area 11-12-10 Common Station Speed Dialling. Note: For further information see the Aspire Features Manual under Programming 11-12: Service Code Setup (for Service Access).
fig1.38
1-25

5) You should now provide the Voice Mail Pilot Number. This parameter enables MyPhone to forward calls to Voice Mail as and when required. Insert the Voice Mail Number (i.e 555), click Next. This parameter should correspond to Aspire programming area 45-01-01: Voice Mail Integration Group and 11-07 : Extension Group Pilot Numbering. Note: For further information see the Aspire Features Manual under Features - Voice Mail.
fig1.39 6) Specify the length of digits for internal numbers. This setting enables MyPhone to distinguish between internal and external numbers. Insert Internal Digit Length (i.e 3), click Next to proceed. Note: The default setting for this is Internal Digit Length=3 (Ext 200).
fig1.40
1-26

7) At this point of the Installation, the Installation Wizard has enough information to proceed. Click Next to proceed or Back to review previous configuration parameters.
fig1.41 8) Once the installation is complete the Installation Wizard will display the following confirmation window. Click Finish to complete installation.
fig1.42
1-27
1-28
Installing MyPhone
Section 2: Installing Aspire MyPhone Client
Section 2: Installing the MyPhone Client
2-1
Section 2: Installing the MyPhone Client Getting Started

Requirements
MyPhone Client
Before you install Aspire MyPhone Client you should ensure that the Aspire MyPhone Server is installed and running. For instructions on how to do this you should refer to Section 1 of the Aspire MyPhone Manual.
Operating System Web Browser Processor Memory Drives fig2.01
Windows 2000 Professional (Min SP3) Windows XP Professional (Min SP1) Microsoft Internet Explorer 6.0 (SP1) Intel based 1.5Ghz 256Mb RAM Free Space 500Mb
Note: The client should be connected to the network via the TCP/IP Protocol (Including WINS, DNS Services). eMail Integration eMail Client fig2.02 Note: See Section 3 of the Aspire MyPhone Manual, for further information on Outlook Integration. Microsoft Outlook 2000 or Higher
2-2
Section 2: Installing the MyPhone Client Installation

The MyPhone Client consists of two stages of Installation: 1) Downloading the MyPhone Client from the MyPhone Server 2) Installing the MyPhone Client
Downloading the MyPhone Client

1) Open Internet Explorer 2) At the Address Bar of Internet Explorer type the following: http://<MyPhone Server Name>/MyPhone/Install.htm, where <MyPhone Server Name> is the MyPhone Server Name. Note: See Section 1, Fig 1.16 of the Aspire MyPhone Manual for further details. 3) Click the Install button as circled in Fig 2.02.
fig2.02
2-3

4) The following prompt is displayed in Fig 2.03 after clicking the Install button, click Open as circled. This will download the file Setup.exe from the MyPhone Server and automatically open Setup.exe.
fig2.03 Note: Prompt may differ depending on Operating System used.
Installing the MyPhone Client

1) You are now ready to Install the MyPhone Client, click Next to proceed.
fig2.04
2-4

2) By default, the program files install to the following path: <drive>:\Program Files\Arc\MyPhone\Application, where <drive> is your Local disk. You can: Confirm the default directory by clicking Next Click Browse, select a different install folder and click OK
fig2.05 3) The next part of the Installation Wizard requires you to insert the CTServer name. Insert the CTServer Name, click Next to proceed. Note: See Section 1, Fig 1.07 of the Aspire MyPhone Manual for further details.
fig2.06
2-5

4) You are now required to insert the Web Server Machine Name or IP address. Insert the Web Server Machine Name, click Next to proceed. Note: This parameter corresponds to the Computer Name where the MyPhone Server is installed. By default the Web Server Machine Name is also the same as the CT Server Machine name. See Section 1 of the Aspire MyPhone Manual for further details.
fig2.07 5) You are required to enter the Users extension number where MyPhone Client is being installed. This setting enables MyPhone to monitor the selected extension. Insert the Extension Number (i.e 200), click Next to proceed.
fig2.08
2-6

6) The next step of the Installation prompts the user to Integrate MyPhone Client into Microsoft Outlook. Select Yes to allow MyPhone Client to Import and Screenpop Microsoft Outlook Contacts, click Next to proceed to step 6a. Select No to continue the MyPhone Client installation without integration into Microsoft Outlook, proceed to step 7.
fig2.09 6a) Select Yes it is possible to allow MyPhone to have access to the Global Address List. You are required to enter the following by allowing MyPhone access to the Global Address List: Exchange Server Name User Profile Name
Select No if Exchange is not present (i.e. Personal Folders).
fig2.10 Note: Microsoft Outlook and Microsoft Exchange are optional components required for Screenpopping and Import of Outlook Contacts. You should contact your local network administrator for advice on installing/configuring Microsoft Outlook. Further information on Import of Contacts into MyPhone Client can be found in the Aspire MyPhone User Guide. This is available in HTML format and can be accessed by clicking Help within the MyPhone Client.
2-7

7) Select the Checkbox to Add a MyPhone Client icon to the users desktop, click Next to proceed.
fig2.11 8) The installation procedure can create a backup of all files changed during the CT Server installation. To create a Backup of files select Yes To select different backup folder click Browse and click OK Or Confirm the default directory by clicking Next If you prefer not to Backup files select No and click Next
fig2.12 9) To complete the installation the Computer must be restarted. Click OK to restart the computer or Cancel to return to Windows and restart manually.
fig2.13
2-8
Installing MyPhone
Section 3: Microsoft Outlook Integration
3-1
Section 3: Microsoft Outlook Integration General Description

ScreenPopping via Microsoft Outlook
Aspire MyPhone is able to pop contact records within Microsoft Outlook. This is achieved by matching the Caller ID within Aspire MyPhone to the Contacts folder within Microsoft Outlook. This places the contact information at the MyPhone users fingertips.
Out Dialing via Microsoft Outlook

Microsoft Outlook may be used to enable users to out dial via the Contacts folder. To enable this feature the Server specified as the MyPhone Server should be enabled as a TAPI Server. The TAPI Server may then be configured to distribute TAPI Devices via the LAN (Local Area Network). This allows LAN based PC users to use the TAPI Devices in conjunction with TAPI 2.1 supported Applications, such as Microsoft Outlook.
3-2
Section 3: Microsoft Outlook Integration ScreenPopping via Microsoft Outlook

Configuration
Screenpopping is enabled in line with Step 6 of Installing the MyPhone Client (See Section 2: Installing the MyPhone Client), it is possible to specify Contacts folders located in either Personal Folders, Microsoft Exchange Mailbox or Microsoft Exchange Public Folders. Telephone numbers are received in Aspire MyPhone as a string (i.e 01509643100). Microsoft Outlook requires each telephone number be stored in canonical format (i.e +44 (01509) 643100). This enables Microsoft Outlook to correctly dial based on the users location. Aspire MyPhone uses a method of masking to translate the number from its original form, into the canonical form used by Microsoft Outlook. Information relating to canonical format can be found at the following locations. http://support.microsoft.com/default.aspx?scid=kb;en-us;Q318575 http://support.microsoft.com/default.aspx?scid=kb;en-us;247192
Specifying Outlook Contact Folders

1) Open Aspire MyPhone. 2) Go to Configuration/Preferences. 3) Select relevant Contact Folder from drop down list Fig 3.01.
fig3.01
Section 3: Microsoft Outlook Outlook Integration
3-3

4) An incoming call is received as per Fig 3.02 from CLI (i.e. 01509643100). Aspire MyPhone queries Microsoft Outlook Contacts for available contacts matching the CLI.
fig3.02 2) The Outlook contact is stored in Public folders using canonical format +44 (01509) 643100. Thecontact record is popped from the appropriate folder.
fig3.03
3-4
Section 3: Microsoft Outlook Integration Outdialing via Microsoft Outlook

Out Dialing via Microsoft Outlook consists of three stages of Installation: 1) Enabling TAPI Server and User Administration 2) Installing TAPI Clients 3) Configuring Microsoft Outlook Note: For instructions on Enabling TAPI Server and User Administration and Installing TAPI Clients refer to the Aspire CTI Manual.
Configuring Microsoft Outlook

1) Open Microsoft Outlook 2) Click the Contacts Folder 3) Click the Phone icon on the Toolbar as circled in Fig 3.01.
Fig3.01
3-5

4) Click Dialing Options as shown in Fig 3.02.
Fig3.02 5) On the Connect using line select the device which applies to your extension, then click OK.
Fig3.03
3-6

6) Click Start Call to perform Make Call using your Selected extension.
Fig3.04 7) Click End Call to End current Call. Note: When out dialing via Microsoft Outlook, you may receive the following error message Fig 3.05. This is a problem with Microsoft Outlook, refer to the following link for further information. http://support.microsoft.com/default.aspx?scid=kb;en-us;274298 We strongly recommend reading the documentation that accompanies any Service Pack before installing as you may lose some functionality within Microsoft Outlook.
Fig3.05
3-7
3-8
Licensing Aspire MyPhone
Section 4: Licensing Aspire MyPhone
4-1
Section 4: Licensing Aspire MyPhone General Description

MyPhone Licensing
By installing Aspire MyPhone, a 45 Day evaluation period is created. This provides you with fully functional Software until the 45 Day evaluation period expires. During this period it is recommended that you License Aspire MyPhone otherwise the MyPhone Server will fail to function once the evaluation period expires. Each installation of Aspire MyPhone generates a unique 8 digit Registration Code (i.e 1234ABCD). You are required to send this Registration Code to NEC Infrontia where by Registration Keys be generated in order to License Aspire MyPhone. The registration file is returned to the installation engineer who is then able to successfully register Aspire MyPhone.
4-2
Section 4: Licensing Aspire MyPhone Licensing

Registration Request
1) Enter Arc Connect Administration which is accessible under Start/Programs/Arc Connect/Arc Connect Administration. This is also accessible via Windows Desktop if the icon was added during installation (See Fig1.21 in Section 1). 2) Click Help/Registration to display Registration Information. 3) Click Register, the following is displayed.
fig4.01 4) Make a note of the Registration Code as this will be required in order to make the request. 5) You are required to send the Registration Code in addition to the following information. PO Number to NEC Infrontia Ltd (Original Aspire PO). Company Name (End User) Comany Address (End User) MyPhone Registration code (verified in fig4.01) This information should be sent to NEC Infrontia Ltd using the following methods. Note: NEC Infrontia Ltd will not be able to honour license requests unless the information above is provided. eMail myphone@necinfrontia.co.uk Fax +44 (0) 1509 610206 Telephone +44 (0) 1509 643100
4-3

Registration Procedure
There are two methods for registering Aspire MyPhone, using either registration file (containing keys), or inserting keys manually. An explanation of each method follows. Registration File When receiving the registration keys by email, the keys are attached in the email as an .RGF file. 1. Save the .RGF file to a location of your choice. 1) Enter Arc Connect Administration which is accessible under Start/Programs/Arc Connect/Arc Connect Administration. This is also accessible via Windows Desktop if the icon was added during installation (See Fig1.16 in Section 1). 2) Click Help/Registration to display Registration Information. 3) Click Register, the following is displayed.
fig4.02 4) Click on the Registration file radio button. 5) Click on Browse, and browse to the location of the .RGF file that you saved earlier. 6) Select Open. 7) Click on the Register button. 8) Read the License Agreement(s), and select I Agree. The software should now be registered. Registration Keys Where it is not possible to receive the Registration information by file, you may also enter the Registration keys manually. 1) Enter Arc Connect Administration which is accessible under Start/Programs/Arc Connect/Arc Connect Administration. This is also accessible via Windows Desktop if the icon was added during installation (See Fig1.16 in Section 1). 2) Click Help/Registration to display Registration Information.
4-4

3) Click Register, the following is displayed.
fig4.03 4) Insert the Serial No, and Registration Key. 5) Click on the Register button. 6) Read the License Agreement(s), and select I Agree. 6) Repeat this process until all Serial Nos and Registration keys have been entered. The Software should now be registered.
4-5
4-6
Upgrading Aspire MyPhone
Section 5: Upgrading Aspire MyPhone
5-1
Section 5: Upgrading Aspire MyPhone General Description

Server Side
There is currently no path for upgrading from previous versions of Aspire MyPhone Server (v3.0.1) to the current release (v3.0.3). We strongly recommend uninstalling the original version of Aspire MyPhone before proceeding with Installation/Upgrade.
Client Side
There is currently no path for upgrading from previous versions of Aspire MyPhone Client (v3.0.1) to the current release (v3.0.3). It is possible however to save the MyPhone Client database (PhoneManagerDB.mdb), this consists of Busy Lamp Fields, Speed dials and Call History information. We strongly recommend uninstalling the original version of Aspire MyPhone before proceeding with Installation/Upgrade.
5-2
Server Side
Uninstall
1) Go to Windows Control Panel/Add Remove Programs.
fig5.01 2) Select Arc Connect Server, click Change/Remove as in Fig 5.01. Follow the default prompts for uninstall of the Arc Connect Server. 3) Select Aspire MyPhone Server, click Change/Remove as in Fig 5.01. Follow the default prompts for uninstall of the Aspire MyPhone Server.
Client Side
5-3

Saving User Database
1) Go to Windows Explorer, locate the following file. <drive>:\Program Files\Arc\MyPhone\Application\PhoneManagerDB.mdb, where <drive> is your Local Disk Drive letter. 2) Copy the file to a temporary location (i.e Windows Desktop). Note: Ensure Aspire MyPhone is closed before attempting to copy PhoneManagerDB.mdb into the Aspire MyPhone folder.
Uninstall
3) Go to Windows Control Panel/Add Remove Programs.
fig5.02 4) Select Aspire MyPhone, click Change/Remove as in Fig 5.02. Follow the default prompts for uninstall of Aspire MyPhone.
Restoring User Database

5) Install Aspire MyPhone, refer to Section 2: Installing the Aspire MyPhone Client for further information. 6) Copy the file PhoneManagerDB.mdb (Saved in step 2: Saving User Info) into the Aspire MyPhone folder. <drive>:\Program Files\Arc\MyPhone\Application\, where <drive> is your Local Disk Drive letter. 7) Restart Aspire MyPhone to confirm original Information still exists. Note: Ensure Aspire MyPhone is closed before attempting to copy PhoneManagerDB.mdb into the Aspire MyPhone folder.
5-4
Aspire MyPhone Manual 991084-5
NEC Infrontia LTD 75 Swingbridge Road, Loughborough, Leicestershire. Tel: (+44) 01509 643100 Fax: (+44) 01509 610206 www.necinfrontia.co.uk

991084-5 MyPhone Rev1.4

Hochgeladen von

Dokumentinformationen

Copyright

Verfügbare Formate

Dieses Dokument teilen

Dokument teilen oder einbetten

Freigabeoptionen

Stufen Sie dieses Dokument als nützlich ein?

Sind diese Inhalte unangemessen?

Copyright:

Verfügbare Formate

991084-5 MyPhone Rev1.4

Hochgeladen von

Copyright:

Verfügbare Formate

1.

Installing MyPhone Server

2. Installing MyPhone Client

3. Microsoft Outlook Integration

Aspire MyPhone Manual - 3

Aspire MyPhone Manual - 4

Section 1: Installing Aspire MyPhone Server . . . . . . . . . . . . . . . . . . . . . . 1

Section 2: Installing Aspire MyPhone Client. . . . . . . . . . . . . . . . . . . . . . . 1

Section 3: Microsoft Outlook Integration . . . . . . . . . . . . . . . . . . . . . . . . . 1

Section 4: Licensing Aspire MyPhone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Installing the DECT Equipment Section 1: Installing the DECT Equipment

Section 1: Installing Aspire MyPhone Server

Aspire MyPhone Manual

Section 1: Installing the MyPhone Server

Section 1: Installing the MyPhone Server Introduction

Section 1: Installing the MyPhone Server

Aspire MyPhone Manual

Section 1: Installing the MyPhone Server Getting Started

MyPhone Server Specification

Aspire MyPhone Manual

Section 1: Installing the MyPhone Server

Section 1: Installing the MyPhone Server SQL Server Installation (MSDE)

Section 1: Installing the MyPhone Server

Aspire MyPhone Manual

Windows 2000 Server

fig1.02 2) Double Click Internet Information Services (IIS).

Aspire MyPhone Manual

Section 1: Installing the MyPhone Server

Section 1: Installing the MyPhone Server

Verify IIS and Default Web Site is Running

Section 1: Installing the MyPhone Server

Aspire MyPhone Manual

Section 1: Installing the MyPhone Server

Aspire MyPhone Manual

Section 1: Installing the MyPhone Server

Section 1: Installing the MyPhone Server

Verify IIS and Default Web Site is Running

Section 1: Installing the MyPhone Server

Aspire MyPhone Manual

Section 1: Installing the MyPhone Server

Aspire MyPhone Manual

Section 1: Installing the MyPhone Server

Section 1: Installing the MyPhone Server CTServer Installation

Section 1: Installing the MyPhone Server

Aspire MyPhone Manual

Section 1: Installing the MyPhone Server

Aspire MyPhone Manual

Section 1: Installing the MyPhone Server

Section 1: Installing the MyPhone Server

Section 1: Installing the MyPhone Server

Aspire MyPhone Manual

Section 1: Installing the MyPhone Server

Aspire MyPhone Manual

Section 1: Installing the MyPhone Server

Section 1: Installing the MyPhone Server

Section 1: Installing the MyPhone Server

Aspire MyPhone Manual

Section 1: Installing the MyPhone Server

Aspire MyPhone Manual

Section 1: Installing the MyPhone Server

Section 1: Installing the MyPhone Server

Section 1: Installing the MyPhone Server

Aspire MyPhone Manual

Section 1: Installing the MyPhone Server