Course Logistics

Purpose of this video is to explain to you: - The course objectives and the format - The course material, in particular the text book - The course outline - The requirements to complete the course; in particular the two tracks (a) an academic track (b) a practitioner track - and finally to tell you a little bit about myself

Personal Introduction
MBA core course: Operations Management: Quality and Productivity Taught ~ 60 times ~ 4000 MBA students McKinsey Ops Practice ~ 500 new associates Research: Operations Management, focus on Healthcare Management

Innovation tournaments and contests

Christian Terwiesch terwiesch@wharton.upenn.edu Andrew M. Heller Professor at the Wharton School Senior Fellow Leonard Davis Institute for Health Economics 573 Jon M. Huntsman Hall Philadelphia, PA 19104.6366

Course Objectives and Prerequisites

Objective of the course: Understanding and improving business processes Performance measures How-to Mix of industries: healthcare, food, automotive, computers, call centers, banking, etc Requirements / Prerequisites: There are no prerequisites for the course Some modules require statistical knowledge (standard deviation, normal distribution) If you want to take the course on the practitioner track, you need access to a business

Text Book
Course book Cachon, Gerard, Christian Terwiesch, Matching Supply with Demand: An Introduction to Operations Management, 3rd edition, Irwin - McGraw Hill, 2012 (ISBN 978-0073525204, 507 pages) Book is recommended, though not required $30 (heavily discounted) version of the book for Coursera Separate video on how to get the Coursera version of this book

Course Outline
Introduction 1. Process analysis 2. Productivity 3. Product variety 4. Responsiveness 5. Quality Each module has a homework assignment At the end of the course, there will be a final exam

The Coursera Operations Project An Alternative Way of Taking the Course

With Course Project Without Course Project With HW/Exam Without HW/Exam With Distinction Ops Certificate Ops Certificate Audit