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About VSynergize Outsourcing (VSO)

Overview & Mission Statement

VSO is a third party BPO (Business Process Outsourcing) service provider through its off shore center in India. VSO's synergistic BPO offshore management model provides a unique value proposition to our customers. We have won the trust of our clients by providing them superior quality and cost effective Call Center and back office processes outsourcing solutions. We at VSO partner with our clients to provide a full spectrum of BPO services to positively impact their bottom lines. VISION:To add value to our clients, by providing superior quality, costeffective Business Process outsourced solutions to help them improve their bottom-lines and strengthen their core functions. To create synergies between all and different stakeholders for the benefit of every individual and the society at large.

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VSO Overview

We'll grow along with you. As your business grows, VSO service can grow as rapidly as your business needs demand it. VSO offers a full suite of voice and back office call center services. Our service offerings are flexible so you'll never be locked in with more or less than you need. Quality is imperative. With a highly qualified and professional team, VSO has always focused on delivering high quality, cost effective services. At VSO, our Plan. Do, Check, Act cycle strategy along with Continuous Improvement shall improve quality on an ongoing basis. VSO goal is to work transparently to help deliver the same consistent quality and value that your end customers always expect from you.

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VSO Services

Contact Center Services

Outbound Web Based Inbound

Outbound Inbound Telemarketing services Customer Service Collections Order Taking and Fulfillment Surveys & Data Verification Subscription services Lead Generation & Credit Card Processing & Appointment Scheduling Billing Queries Market Research Sales and Technical Support Conference & Seminar Web Based Registration Email Support Inbound Hotel Reservations Web-Chat Help Desk Troubleshooting for Products and Services

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VSO Services
Business Transaction Processing
Insurance Claims Processing Web Based Inbound

Insurance Claims Processing Policy Administration Data Processing Insurance Tracking Collections and Early Stage Collections Skip Tracing Data Entry into Collections Software (cubs) Prevention of Fraud
Late

Payroll Processing Employee Benefits

Human Resource

Billing & Collections

Mortgage Processing Inbound / Outbound Enquiries Appraisal and Order Title Checks Insurance Collections

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VSO Team
VSO views and values its employees as human capital. Our Customer Service Representatives (CSR) and Business Transaction Specialists (BTS) are highly Educated and possess unmatched qualities in todays BPO industry. Our CSR and BTS possess a minimum bachelor's degree. They undergo rigorous Call center training in accent neutralization, selling skills and customer etiquettes. VSO also has a team of technical specialists that can perform highly technical help desk, customer support and troubleshoot services. VSO offers good salaries, incentives and an excellent work Environment to keep the attrition rate much lower than the industry standards. We believe in internal organizational growth for our employees. VSO's Global team provides direct support to its clients thereby ensuring a smooth transition of processes along with the desired comfort level.

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VSO Value Propositions

Partnering with VSO for all your Contact Center needs, adds value to your business processes as you can focus on your core competencies and optimize business performance to drive value creation. State of the art infrastructure VSO center in India is well equipped with state of the art technology like predictive dialers, VR, ACD, IPLC lines , Compaq servers and desktops etc. Cost Reduction VSO can outperform your own internal resources because we can allocate our facilities across greater volumes while spending less on wages, salaries and benefits due to our offshore presence. VSO Client acquisition & transition Each campaign starts off by understanding client requirements and the goal to be achieved. Once all the client requirements have been validated, VSO uses its expertise to identify the right solution and costing. Along with the client company, we go

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VSO Value Propositions

through a series of steps to ensure a smooth transition of the project. The Transition team develops SLA acceptance, ongoing metrics and grid to maximize campaign efficiency. The operations team handles responsibilities like script Refinement, accent training and capacity allocation to make the campaign successful. We monitor agent operations physically in the Contact Center and ensure maximum results. To make out clients comfort-able with the quality of the Contact Center, we offer various quality control systems including remote monitoring facilities. Quality Control We practice various quality processes such as "Continuous Improvement" and "Quality Function Deployment" to make sure that our client receives top of the line quality. Processes We at VSO practice ISO 27001 and Six Sigma standards.

Contact us
www.vsynergizeoutsourcing.com

Ph :1-(508) 329 2026 Fax :1-(508) 256 6553

Contact Us:
Ground floor-North side, IT- 6 Build at Flagship Infra Pvt. Ltd. IT & ITES Special Economic Zone, Survey .No.15, 4/6 Rajiv Gandhi InfoTech Park Phase-I, Hinjewadi, Pune 411 057 TEL: 1- 508 329 2026 FAX : 1 508 256 6553 E-mail: info@vsynergize.com