Tender For Comprehensive Flight Handling of Charter Flights and Carrier/Client Airlines at Goa

Enquiry Ref: BSP/04/CFHC/GOI/16 To . .
Dear Sir / Madam(s), Sub: Tender for Comprehensive flight handling of Charter Flights and Carrier/Client Airlines at Goa Air India Limited (herein after referred as AIL), invites bids under Two Bid System from eligible bidders (here in after referred as Service provider) meeting the Bid Evaluation Criteria (refer Annexure-A of tender document) specified in this tender document, for Tender for Comprehensive flight handling of Charter Flights and Carrier/Client Airlines at Goa during the every season from November to April during the contractual period of three years only in complete accordance with this tender. I. Name of work : Service- Tender for Comprehensive flight handling of Charter Flights and Carrier/Client Airlines at Goa II. Earnest Money Deposit (EMD) : Rs. 1,00,000/- ( Rupees one Lakh only) III. Contract period: Three years from the date of commencement after award of contract as detailed in the tender document with a provision for one year extension. IV. Date & time of pre-bid meeting: 18/09/2013 at 1000 hrs. (IST) V. Due date & time for bid submission : Up to 25/09/2013, 1430 hrs (IST) VI. Technical bid opening date & time: 25/09/2013 at 1500 hrs. (IST) VII. Venue : for pre bid Dabolim Airport Goa, for rest MMD, New Engineering Complex, Sahar, Vile Parle East, Mumbai-400 099 VIII. Tender fee (bidding document fee) : Not Applicable IX. Validity of bids upto : 24/03/2014 Date and time for price bid opening of technically qualified bidders shall be intimated later. After finalisation of the contract the successful bidders detail shall be displayed in AIL web site. If any of the days specified above happens to be a holiday in AIL, the next working day shall be implied. General Information: Air India Limited (AIL) is floating a Tender to enter into contract with capable party to provide Comprehensive flight handling of Charter Flights and Carrier/Client Airlines services at Goa. One set of Tender documents containing following Annexures in respect of the above services is enclosed. Annexure 'A': Bid evaluation criteria Technical & Price bid, (page 2) Annexure 'B': Terms & conditions governing this bid (page 3-9) Annexure 'C': Terms and conditions governing the functional aspect of the contract (page 10-20) Annexure 'D': Works Scope (pages21-28) Annexure E: Pro forma for Technical bid along with check list (pages 29-32) Annexure 'F': Indemnity bond format (Page 33-34) Annexure G: Submission of ESI / PF proof format (page-35) Annexure H: Pro forma for Price Bid (pages 36-37)
MMD, New Engineering Complex Sahar, Vile Parle East, Mumbai-400 099 Date: 06/09/2013
General Manager-GH For Air India Limited I /We agree to comply with all terms and conditions Signature and Stamp of Bidder Page 1 of 37
Enquiry Ref: BSP/04/CFHC/GOI/16
MMD, New Engineering Complex Sahar, Vile Parle East, Mumbai-400 099 Date: 06/09/2013 Annexure-A
a. Bid Evaluation Criteria-Technical (BEC-Technical)} For Bidders to become technically qualified, it is necessary and essential to meet out the following criteria, failing any of which shall disqualify the bidder. Necessary documentary proofs in respect of each of the following need to be enclosed along with technical bid. 1. The service provider shall be a limited Company registered under Indian Companies Act, 1956 or a partnership firm or a sole proprietorship firm or a private limited company duly registered under the concerned acts applicable for conducting business in India. 2. The Service provider shall have provided such comprehensive flight handling of Charter Flights and Carrier/Client Airlines services to atleast one client who shall be a scheduled Airline organization in the past two years. 3. The tenderer must be a firm having a minimum annual turnover of Rs. I Cr (Rupees one crore) during the financial year 2011-2012. (A copy of audited balance sheets and P&L A/c, duly signed & stamped / sealed by the Proprietor / Director / authorized signatory shall be enclosed as a proof of above). Out of the total turnover during the financial year 2011-2012, the tenderer shall have a minimum turnover of Rs 50 Lacs (Rupees Fifty Lacs only) relating to the business of comprehensive flight handling of Charter Flights and Carrier/Client Airlines services and the same shall be clearly indicated in the Technical Bid. 4. Only the tenderers who shall qualify successfully in the technical bid, as given in annexure E shall be considered for their Price bids, and shall be intimated regarding the same. No intimation shall be sent to the tenderers who shall not qualify in the technical bid. No correspondence in this regard shall be entertained. 5. Other criteria a. The tenderer must have PAN No., VAT & Service-Tax registration No., at the time of tender application. b. The tenderer shall be duly registered with the concerned ESI & PF authorities at the time of application of tender and also submit no due certificate from the concerned authorities. c. The tenderer must hold a valid current labour license for existing contracts. (Only one copy of the valid license shall be enclosed as a proof of above). d. The tenderer must have valid BCAS /Airport clearance to undertake flight handling job in Airport premises. b. Bid evaluation Criteria of Technically qualified bidders- Price (BEC-Price) The successful tenderer/s shall be decided on the lowest rates quoted by them in their Price bids, as given in annexure H.
I /We agree to comply with all terms and conditions Signature and Stamp of Bidder Page 2 of 37
MMD, New Engineering Complex Sahar, Vile Parle East, Mumbai-400 099 Date: 06/09/2013 Annexure-B
TERMS and CONDITIONS governing the BID: The terms and conditions under which the Bid shall be governed are as follows. 1. AIL as used in the Tender document means Air India Limited and its subsidiary companies. 2. The service provider having franchisee / sister concern arrangement can offer only one quote on behalf of all concerns under that arrangement. 3. The Tenderer, Bidder, Service Provider, Handler and / or Party, as used in the Tender document, shall mean the one who has signed the Tender Form and submitted the quotation in response to this Tender for comprehensive flight handling of Charter Flights and Carrier/Client Airlines. 4. The Tender shall mean the present tender issued by AIL for Tender No.BSP/04/CFHC/GOI/16, dated 06/09/2013 for comprehensive flight handling of Charter Flights and Carrier/Client Airlines at Goa operated / assigned by AIL or its subsidiaries / sister concerns ( which shall include client airlines serviced by AIL or its subsidiaries) as mentioned herein. 5. It is further clarified that any individual signing the TENDER or other documents in connection with the Tender must certify whether they signs it as: a. A "Sole Proprietor" of the firm or constituted attorney of such sole proprietor. b. A partner of the firm - if it is a partnership must have authority to refer to arbitration, disputes concerning the business of the partnership either by virtue of the partnership agreement or a power of attorney. In the alternative, the Tender shall be signed by all the Partners. c. Constituted attorney of the firm, if it is a Company. d. Authorized signatory of the firm. 6. The near relatives of employees of AIL are prohibited from participation in this Tender. Near relatives are defined as: a. Members of Hindu undivided family. b. Their husband or wife c. Relatives in the manner as father, mother, son(s), sons wife, daughter(s), d. Daughters husband, brothers, brothers wife, sister and sisters husband. The tenderer who are providing similar services on their own at GOA airport is prohibited from participating in this tender. Any company blacklisted by AIL or its subsidiaries are prohibited in participating in this tender. The intending Tenderer shall visit the site at their own cost and make themself thoroughly acquainted with all the information necessary including contingencies, risks and other informations to enable them to prepare a proper offer against this tender. The bid shall be prepared by the Sole Bidder and shall be sent to AIL directly. AIL reserves the right to reject offers made by intermediaries/ representatives.
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MMD, New Engineering Complex Sahar, Vile Parle East, Mumbai-400 099 Enquiry Ref: BSP/04/CFHC/GOI/16 Date: 06/09/2013 10. All bids received against this tender, from bidders who submit their bid based on tender document downloaded from web site, shall be evaluated as per the BEC-Technical / price provisions of tender document. 11. Issue /submission of Tender form do not necessarily mean that the Tenderer is an eligible Party. 12. ZERO DEVIATION Bidder is advised to quote strictly as per terms and conditions of tender document and not to stipulate any deviation/exceptions. This is a zero deviation tender. 13. Bidder to note that taking deviation to following clauses of tender documents shall lead to rejection of their bids: a. Firm Price and award criteria 35a b. EMD c. Scope of Work d. Special Conditions of Contract e. Equipment Serviceability f. Service Delivery Schedule g. Period of Validity of Bid h. Performance Bank Guarantee / Security Deposit i. Guarantee of work/Services / equipment j. Service level agreement k. Arbitration / Resolution of Dispute l. Force Majeure m. Statutory Compliance to Applicable Laws n. Registration of PF & ESIC in the name of Firm o. No due certificate for PF/ESI from the concerned authorities p. Any other condition specifically mentioned in the tender documents elsewhere that non-compliance of the clause shall lead to rejection of the bid. 14. Pre bid meeting a. The purpose of the pre bid meeting shall be to clarify issues and to answer questions on any matter that may be raised at that stage. b. Venue for pre bid meeting is Dabolim Airport, Goa. Date and time for the meeting is 18/09/2013 at 1000 hrs. (IST) c. Text of the questions raised and the responses given, together with any responses prepared after the pre bid meeting, shall be transmitted without delay (without identifying the sources of the question) to all participants to the Pre-Bid meeting as well be displayed in our website. Any modification of the bidding documents listed in tender that may become necessary as a result of the pre-bid meeting shall be made by the AIL exclusively through the issue of an Addendum / Corrigendum separately and shall be available for download from our website. d. Non-attendance of the pre-bid meeting shall not be a cause for disqualification of a bidder. Addendum and/or Corrigendum, if any, to the tender document, shall be hosted I /We agree to comply with all terms and conditions Signature and Stamp of Bidder Page 4 of 37
MMD, New Engineering Complex Sahar, Vile Parle East, Mumbai-400 099 Enquiry Ref: BSP/04/CFHC/GOI/16 Date: 06/09/2013 on the website subsequent to the pre-bid meet which shall be referred and taken into consideration by the parties. e. Interested bidders who desire to attend the pre bid meeting shall communicate two days in advance to the pre bid meet scheduled date to make necessary arrangements for entry passes with names of their representative by email to goi.sm@airindia.in . Such representative one only for each party shall carry an authorised letter to that effect in company letter head from the authorised signatory for the company as per clause 5 above of this document as well as identity card on the pre bid meet date to gain entry into Goa Airport premises. 15. Earnest Money Deposit: The Tenderer shall furnish along with Technical Bid, Earnest Money (refundable) of Rs.1,00,000/- ( Rupees one Lac) only in the form of crossed Bank Demand Draft drawn on any Nationalized/Scheduled bank in favour of Air India Limited payable at Mumbai. Tenders received without or lesser EMD shall be rejected. a. Tenders without EMD shall be summarily rejected (other than parties meeting the exemption criteria as per clause 16) b. EMD so deposited shall not carry any interest. c. In case, the successful Tenderer refuses to accept the LOI / Contract or fails to abide by any terms of the Tender / fails to commence the work within stipulated time, EMD shall be forfeited. d. In case of successful Tenderer, EMD can be adjusted against Security Deposit / Performance Guarantee and difference, if any, shall be paid to the other by either party. e. In case of technically disqualified Tenderer, EMD shall be refunded without interest, within 10 days after opening of Price bids and unsuccessful Tenderer of Price bid shall be refunded without interest, within a month after finalization of the Tender and acceptance of the LOI by successful tenderer. f. In case the party withdraws their offer tender at any stage of the tender process also EMD shall be forfeited. 16. The firms registered with NSIC / SSI (under its Single Point Registration Scheme) shall be exempted from the payment of earnest money deposit provided they are registered for the service they intend to quote against AIL tender, provided attested copy of Certificate of Registration with NSIC / SSI is submitted. The Government departments / PSUs shall also be exempted from the payment of earnest money. 17. Bidder(s) are advised to quote strictly as per the terms and conditions of the tender documents and not to stipulate any deviations / exceptions / inclusions. Once quoted, the Bidder shall not make any subsequent price change after due date and time of submission of bid. Price changes through any other mode shall render the offer liable for rejection and if indicated with the word negotiable shall also be as well summarily rejected. 18. Mode and method for Submission of Bids: The offer shall be submitted in two bid format. a. Technical bid and b. Price bid as follows. I /We agree to comply with all terms and conditions Signature and Stamp of Bidder Page 5 of 37
MMD, New Engineering Complex Sahar, Vile Parle East, Mumbai-400 099 Enquiry Ref: BSP/04/CFHC/GOI/16 Date: 06/09/2013 a. Envelope 1-The technical bid covering all details as mentioned in the formats with Earnest money deposit for Rs.1lac and all enclosures demanded to accompany the technical bid elsewhere in the tender need to be necessarily submitted in a separate sealed envelope super scribing the enquiry reference BSP/04/CFHC/GOI/16 Date: 06/09/2013 Technical bid in bold letters with service provider name. b. Envelope2-The price bid need to be submitted in a separate sealed envelope super scribing the enquiry reference BSP/04/CFHC/GOI/16 Date: 06/09/2013 Price bid in bold letters with service provider name. c. Envelope 3- Both these envelopes need to be put in a sealed master envelope super scribing the enquiry reference BSP/04/CFHC/GOI/16 Date: 06/09/2013 in bold letters with service provider name and addressed to Dy. General Manager-MMD, Air India, New Engineering Complex, Sahar, Vile Parle East, Mumbai 400 099. d. The bid envelopes shall be submitted at the above address in person or by post /courier so as to reach up to 25/09/2013, 1430 hrs (IST). e. Tender documents sent through Post or Courier shall be at the risk of the Tenderer and AIL shall not be responsible for any loss or non-receipt of the Tender documents. f. Tenders received after due date / time shall not be entertained / considered. 19. If Tender Closing / Opening date is declared a Holiday by Mumbai Office of AIL, the last date of Submission / Opening of the Bids shall automatically stand extended to 1430 Hours of the next working date. 20. Subsequent to bid submission, AIL shall not seek confirmations / clarifications / documents and any bid(s) not in line with tender conditions shall be liable for rejection. Bidders are requested to go through all the clauses of this tender carefully and then submit the documents / confirmations strictly as per the check list enclosed in the tender document. 21. AIL reserves the right to accept or reject any or all offers without assigning any reason, whatsoever. 22. AIL reserves the right to allow Purchase preference to SSI / NSIC registered firms or Public Sector Undertakings as admissible under the prevailing policy of Govt. of India. 23. The following requirements shall be strictly complied with by the Tenderer: a. Tenderer shall initial all the corrections if any. b. Tenderer shall number, sign and stamp all pages of the tender document and all the enclosures accompanying the tender document before submission of the tender. c. The tender shall be accompanied by a certified true copy of the power of attorney d. These tender documents with Annexures / enclosures are to be submitted along with technical bid excluding Annexure H (Price Bid). 24. Rejection of Bids (Technical and Price ): The response to the Technical Bid and Price Bid shall be rejected forthwith without evaluation of the Tender process on the following grounds: a. If the Bid (Technical and / or Price) has been received after due date and time as mentioned in the Tender. I /We agree to comply with all terms and conditions Signature and Stamp of Bidder Page 6 of 37
MMD, New Engineering Complex Sahar, Vile Parle East, Mumbai-400 099 Enquiry Ref: BSP/04/CFHC/GOI/16 Date: 06/09/2013 b. If only the Technical Bid has been received and the Price Bid has not been received, and vice versa. c. If the Bid (Technical and / or Price) have been received by fax or email. d. If the Bid (Technical and / or Price) have been received unsigned / unstamped in all pages. e. If the Bid (Technical and / or Price) has been received in an open condition. f. If the Technical Bid has been received without EMD & or the EMD is lesser than the amount specified or the EMD fee has been submitted in a mode other than as specified at clause 15 above in this document of the Tender. g. Any reasons for rejection of bid as cited against any clause anywhere else in this tender document. 25. Queries from the Tenderer during bid evaluation a. In case if any clarification is required with regards to Tender, the same may be obtained from Air India Limited before the Technical bid opening for Queries with Sh.P.Ayappan, Sr.Manager-MMD, Ph:022-26168571 or by email to localpurchase.nec@airindia.in. Please ensure it carries the subject Comprehensive flight handling of Charter Flights and Carrier/Client Airlines at Goa b. During the process of the evaluation of bids, no queries shall be entertained from the Tenderer with regard to the status of the evaluation. If required, the Tender committee members of AIL shall visit the premises of the Tenderer to verify all the supporting documents provided. 26. Technically Disqualified Bids a. Price bids of the technically disqualified Tenderers would be returned to them after finalization of the Contract under intimation and against acknowledgement from the Tenderer. b. In case a Tenderer fails to collect the Price Bid within the stipulated 30 days time, the bid shall be shredded in "as is where is" condition after expiry of 30 days time. 27. Extension of due date The Due date / time of submission of Tender and opening of Technical Bids may be extended at any time, at the sole discretion of AIL and shall be hosted in our website. 28. Due / Last date for submission of the tender Last /due Date for submission of Tender is up to 25/09/2013, 1430 hrs (IST) at our office address given below DGM MMD, Air India Limited, New Engineering Complex, Sahar, Vile Parle East, Mumbai-400 099. 29. Date of opening of the tender Opening of Tender at the above address on 25/09/2013, 1500 hrs (IST), interested parties /or authorised representative shall participate against carrying due identity proof or letter signed and stamped by the authorised signatory as mentioned in clause 5 above of this document of the tender.
MMD, New Engineering Complex Sahar, Vile Parle East, Mumbai-400 099 Enquiry Ref: BSP/04/CFHC/GOI/16 Date: 06/09/2013 30. Tenderer shall give the official mailing Address, email id and Fax Numbers to which all correspondences shall be sent by AIL. Also if address is changed, the same shall be intimated to AIL immediately. 31. The Tenderer shall quote in figures as well as in words, the rate and amount. The language for filling Tender Documents shall be in English. The amount for each item shall be marked out with the requisite total. 32. When there is a difference between the rates in figures and in words, the rates which corresponds to, the amount worked out by the Tenderer, shall be taken correct a. When the amount of any item is not worked out by the Tenderer or it does not correspond to the rate written either in figure or in word, then the rate quoted by the Tenderer in words shall be taken as correct. b. When the rate quoted by the Tenderer in figures and in words tallies but the amount is not worked out correctly, rate quoted by the Tenderer shall be taken as correct and not the amount c. All rates shall be quoted on the proper form of the Tender alone. Special care shall be taken to write the rates and amount in figures as well as in words only. The total amounts shall be written in figure. In case of figures the words Rs. Shall be written before the figures of rupees and words paise after the decimal figures, e.g. Rs.2.15p and in case of words, the word Rupees shall precede and the word Paise shall be written closely following the amount and it shall not be written in the next line. 33. Any notice by one party to the other pursuant to the submissions to the bid / tender, shall be sent in writing to the address specified for that purpose in the Tender / bid submissions. 34. Price Negotiation As it is not the general norm for AIL to carry out price negotiations following evaluation of the price Bids, the Tenderer are advised to submit their best quotes in response to this Tender. AIL however, reserves the right to carry out negotiations in exceptional cases with the Tenderer who has been evaluated by AIL as having offered the lowest bid in response to the Tender. 35. Award of Contract, Acceptance, Commencement & Agreement The award of Contract shall be subject to fulfilment (in addition to eligibility criteria and the Undertakings) of following conditions by the Tenderer: a. The contract shall be awarded to L1 (overall lowest bidder). b. The Tenderer has to convey acceptance of LOI (Letter Of Intent) within 7 days of receipt of letter of intent. c. The Tenderer has to commence the job on 28 October 2013 after acceptance of LOI. d. The successful tenderer shall execute an agreement on Rs200/- non judicial stamp paper within 45 days of after acceptance of LOI. 36. Forfeiture of EMD EMD forfeiture, if the bidder I /We agree to comply with all terms and conditions Signature and Stamp of Bidder Page 8 of 37
MMD, New Engineering Complex Sahar, Vile Parle East, Mumbai-400 099 Enquiry Ref: BSP/04/CFHC/GOI/16 Date: 06/09/2013 a. Withdraws their offer at any stage of the tender process after due date of technical bid submission and opening. b. Fail to start the contract within the specified stipulated period after award of the contract or LOI 37. Fraudulent practices: AIL requires that bidders/contractors observe the highest standard of ethics during the bid and execution of contracts. In pursuance of this AIL a. defines, for the purposes of this provision, the terms set forth below as follows i. corrupt practice means the offering, giving or soliciting of anything of value to influence the action of a public official in the procurement process or in contract execution; ii. Fraudulent practice means a misrepresentation of facts / forging in order to influence a procurement process or the execution of a contract to the detriment of the AIL, and includes collusive practice among bidders (prior to or after bid submission) designed to establish bid prices at artificial non-competitive levels and to deprive the AIL of the benefits of free and open competition. b. shall reject a proposal for award if it determines that the bidder recommended for award has engaged in corrupt or fraudulent practices in competing for the contract in question c. shall declare a firm ineligible and put on holiday, either indefinitely or a for a stated period of time if it at any time determines that the firm has engaged in corrupt or fraudulent practices in competing for, or in executing a contract. d. shall rescind the contract in case of successful bidder with immediate effect adopting fraudulent/ forgery/ corrupt practices during the currency of the contract. e. EMD or Security deposit as the case be, shall be forfeited in addition to putting such firms on holiday as mentioned above in sub clause c. 38. Errant Bidders In case after price bid opening the lowest evaluated bidder (L1) is not awarded the job for any mistake committed by them in bidding or withdrawal of bid or varying any term in regard thereof leading to re-tendering, AIL shall forfeit Earnest Money paid by the bidder and such bidders shall be debarred from participation in re-tendering of the same job(s) as well as against any tender enquiry for any service sought by AIL or its subsidiaries at all locations. 39. Black listing conditions The party shall be black listed from participating in any AIL tenders for next six years in case a. Adopts fraudulent practices as cited above in clause 37 and against errant bidders as specified in clause 38. b. Withdraws after award of the contract / LOI and fails to commence within the specified stipulated period and perform the contractual obligations during the currency of the contract. 40. Price Bid Validity The price bid offered by the party shall be valid for 180 days from the date of technical bid opening. Any bid whose validity is less than 180 days shall be summarily rejected and such Tenderer shall not take further part in the tender process. I /We agree to comply with all terms and conditions Signature and Stamp of Bidder Page 9 of 37
MMD, New Engineering Complex Sahar, Vile Parle East, Mumbai-400 099 Enquiry Ref: BSP/04/CFHC/GOI/16 Date: 06/09/2013 Annexure-C The Terms and conditions that shall govern the functional aspect of the contract are as follows. 1. Rate and Validity: i. Inclusions The rates offered / finalized / agreed by the Tenderer shall be inclusive of all the costs thereon incurred to deliver the services as per the work scope subject to exclusions mentioned below. ii. Exclusions a. The Airport royalty cost as applicable to AIL shall be reimbursed against copy of proof of payment duly endorsed by the authorized signatory of the Service Provider along with copy of bill from the concerned agency to the value component as applicable to the corresponding airport areas only. b. The Service Tax (including education cess) on applicable rates is excluded. This would be reimbursed separately by AIL on production of receipt as proof of payment for the previous month Service Tax amount. c. Any other tax as per Government laws as and when made effective after the due date of the tender. iii. Validity & Extension: a. Rates finalized and agreed shall remain firm during the full Contract period and for additional period mutually agreed to in case of extension. No request shall be entertained for increase of rates during the validity of the Contract and extensions. b. The Contract shall be awarded for a period of three years from the date of commencement of the Contract. AIL however reserves the right to extend the Contract for a further period not exceeding one year on same terms, rates and conditions. c. The first three months of the Contract may be treated as a trial period, during which, if the services rendered by the successful tenderer are found to be un satisfactory/not in the standard required to be maintained as per AILs requirement, the contract shall be terminated by AIL immediately, at its sole discretion. 2. Security Deposit / Performance Guarantee i. The successful Tenderer, on award of LOI/ Contract, shall deposit, and continue to maintain for the entire period of agreement plus three months, a sum equivalent to 5% of the value of Contract as estimated by AIL, as Security Deposit / Performance Guarantee in the form of Demand Draft / Pay Order / Bank Guarantee from a Scheduled / Nationalized Bank. ii. The Security Deposit / Performance Guarantee have to be deposited prior to the time of commencement of the job. iii. In case, Security Deposit / Performance Guarantee are not deposited in time, the bills shall not be processed for payment till the security deposit is made good. iv. In case of breach of Contract or violation of any terms of the Contract the Security Deposit / Performance Guarantee shall be forfeited / bank guarantee be invoked.
MMD, New Engineering Complex Sahar, Vile Parle East, Mumbai-400 099 Enquiry Ref: BSP/04/CFHC/GOI/16 Date: 06/09/2013 v. Such Security Deposit / Performance Guarantee shall not bear any interest, and shall be refunded without interest only on successful completion of the awarded work and on fulfilling of all Contractual obligations after a claim period of 3 months. vi. In case of Bank guarantee the validity shall be to full validity period plus 3 months, the same shall be returned after successful completion of the contract and on fulfilling of all Contractual obligations after the claim period of three months. vii. In case the EMD is converted and adjusted towards the security deposit the differential component need to be paid by the party prior to commencement of the job. viii. In case the EMD amount is in excess to the security deposit the differential amount shall be reimbursed by AIL along with first bill amount or alternatively on submission of bank guarantee as cited above. 3. Execution of Job: a. The successful tenderer has to convey acceptance of Contract in writing within 7 working days of receipt of LOI. b. The successful tenderer has to execute an agreement of Terms & Conditions of the contract on a non-judicial Stamp Paper of Rs 200/- within 45 days of his acceptance of the LOI, which shall be duly notarized. The cost of the Stamp Paper and notarization shall be borne by the successful tenderer of its own. c. The successful tenderer shall be required to commence the services on 28 October 2013 after acceptance of LOI. d. The successful tenderer before final commencement of services shall be required to give adequate training to his manpower regarding the services to be carried out on aircraft without any liability to the AIL / with no charges. 4. During the currency of the contract the service provider shall not sub contract the job and the contract is not transferable / assignable. 5. General Requirements: The staff employed by the tenderer for carrying out the subject job shall do so at the sole risk & responsibility of the tenderer. Further, a. Supervision of personnel/employee provided by the successful tenderer shall be the responsibility of the successful tenderer itself. The successful tenderer shall ensure the quality of services rendered by its personnel and in case of any complaint; the successful tenderer shall have to replace the concerned personnel forthwith. AIL further reserves the right to refuse entry of any such personnel for rendering the aforesaid services. b. The successful tenderer must deploy at its own cost the supervisors in adequate numbers to monitor the work allotted to the employees/staff on day-to-day basis taking into account clash of flights. The successful tenderer shall also ensure that minimum number of personnel to be deployed for successful comprehensive flight handling of Charter Flights and Carrier/Client Airlines within the time slotted.
MMD, New Engineering Complex Sahar, Vile Parle East, Mumbai-400 099 Enquiry Ref: BSP/04/CFHC/GOI/16 Date: 06/09/2013 c. While performing the comprehensive flight handling of Charter Flights and Carrier/Client Airlines services by the personnel of the successful tenderer, if any item belonging to AIL or AILs Passengers is found, the same shall be deposited immediately with the AILs security staff present on the aircraft / Duty Manager-Commercial / Ground Handling shift-in-charge against a receipt. d. After performing the comprehensive flight handling of Charter Flights and Carrier/Client Airlines services, the personnel of successful tenderer shall be available near the concerned aircraft till the time the services are accepted by the AILs officials designated for the purpose. e. The successful tenderer shall personally visit the place of work on a regular basis to ensure smooth execution of work by its staff. 6. Specific Requirements: a. The actual number of aircraft for comprehensive flight handling of Charter Flights and Carrier/Client Airlines shall be as per the indicative schedule advised by AIL Airport Manager or his designated authority, however any deviation shall informed every day at respective location. The numbers of aircraft for flight handling can vary on daily basis depending upon the operational requirements of AIL at Goa. b. While carrying out the flight handling, the successful tenderer shall ensure that no damage is caused to aircraft exterior/interior/interior-fittings. In the event of any damage caused to the aircraft while carrying out the flight handling activity, the successful tenderer shall be liable to indemnify AIL for the damages suffered by AIL as result thereof. c. The services rendered by the successful tenderer are of 24X7 (24 hrs. x 7 days) nature depending upon the requirements of the AIL at Goa. Sometimes, the successful tenderer may be required to render services at short notices. Hence, the successful tenderer shall have arrangements to render services at short notices. d. AIL reserves the right to conduct the spot/surprise checks, which could be conducted by AILs representative/any third party authorized by AIL, anytime to point out shortcomings and deficiency in the services rendered by the successful tenderer. AIL, at its sole discretion reserves the right to impose penalties (if found necessary) on the successful tenderer for non-compliances of the services. In the event of repeated instances of deficiency in the services rendered by the successful tenderer, AIL shall have the right to terminate the contract between the parties. e. No spaces for office of the successful tenderer shall be provided by AIL. The successful tenderer shall be required to arrange for the same on its own. f. The successful tenderer shall ensure that while on duty, its staff/employees shall not be under the influence of liquor or other intoxicants and in the event if any staff/employee is found to be under the influence of the same, AIL shall have the right to ask the successful tenderer to replace the said staff/employee immediately. g. The successful tenderer shall ensure that while on duty, its staff/employees shall be in uniform provided by the successful tenderer to establish their distinct identity. h. Any replacement/ transfer of personnel deployed shall be informed to designated official of AIL in advance & the new incumbent shall fulfil all the conditions listed herein. i. The flight handling need to be complete within the time limits specified time to time. I /We agree to comply with all terms and conditions Signature and Stamp of Bidder Page 12 of 37
7. Insurance Service provider shall have necessary valid Insurance Policies on Companies approved by the Government to cover all the risks including third party, against injury other acts and deeds of their deployed personnel at AIL premises during the currency of contract as detailed in conditions of Contract and produce all such documents for AIL designated representative for verification as when asked for and a copy shall be submitted for AIL records. 8. Undertakings: The tenderer shall provide the undertaking along with the acceptance of LOI as detailed below a. The tenderer shall have the registrations and licenses under all the applicable local and central taxes / laws and to be specified separately under each applicable tax / law / Act (i.e. Service Tax / Income Tax Act / Customs Act etc.) shall be produced forthwith for verification/checking of AIL or to a third party authorized by AIL / agencies of Govt. of India. b. The tenderer shall have the requisite work as per enclosed work scope would be completed to the satisfaction of AIL as per Clause 6 sub clause i above. c. The Tenderer must give an undertaking along-with the Technical Bid that within One Month from the receipt of LOI (letter of intent), they shall obtain Form-V from Air India Ltd and arrange license under Contract Labour (Regulation & Abolition) Act, 1970 issued by the Competent Authority. In the event of the Service Provider not be covered by the provisions of the Contract Labour (Regulation and Abolition) Act, 1970 for any reason whatsoever, the Service Provider shall obtain a letter from the concerned labour authorities confirming the same. d. The Service Provider shall refund to Air India in case there is a reduction in airport levies / fee based on guidelines / notice received from AERA with effect from the specified date in the notice. 9. Compliance of labour law a. The Tenderer shall be liable for due observation and implementation of the statutory conditions or requirements of labour laws as applicable to his employees. The Tenderer shall duly comply with all Central and State Acts, laws including Contract Labour (Regulation and Abolition) Act, 1970 or other statutory rules, regulations, bye-laws as applicable or which might be applicable. b. The Tenderer shall at all times indemnify and keep indemnified the Company against any/all claims under the Workmens Compensation Act; Payment of Wages Act, Payment of Bonus Act; Employees Provident Funds & Miscellaneous Provisions Act; Payment of Gratuity Act, Minimum Wages Act, Employees State Insurance Act or any other Act(s) or statutory amendments / modifications thereof or otherwise for or in respect of any claim for damage or compensation payable in consequence of any accident or injury / death sustained by any worker or other personnel of the Tenderer or in respect of any claim, damage or compensation under Labour Laws or any other laws or rules made thereunder, by any person whether in the employment of the Tenderer or not, who provided or provides the said Services under this Agreement. I /We agree to comply with all terms and conditions Signature and Stamp of Bidder Page 13 of 37
MMD, New Engineering Complex Sahar, Vile Parle East, Mumbai-400 099 Enquiry Ref: BSP/04/CFHC/GOI/16 Date: 06/09/2013 c. The Tenderer shall undertake to comply with the applicable provision of all welfare legislations and more particularly with the Contract Labour (Regulation and Abolition) Act, 1970, if applicable, for carrying out the purpose of this Agreement. The Tenderer shall further observe and comply with all Government Laws concerning employment of staff employed by the Tenderer and shall duly pay all sums of money to such staff as may be required to be paid under such laws. It is expressly understood that the Tenderer is fully responsible to ascertain and understand the applicability of various Acts, and take necessary action to comply with the requirements of Law. d. The Tenderer shall indemnify and compensate the Company, if the Company as Principal Employer under the Contract Labour (Regulation and Abolition) Act, 1970 becomes liable to assume any liability towards the workforce engaged by the Tenderer. In that event, the provisions relating to recovery as provided in the relevant clauses of the said Act shall be applicable in toto. The Tenderer must ensure that within One Month from the receipt of LOI (letter of intent), they shall obtain Form-V from Air India Ltd and arrange license under Contract Labour (Regulation & Abolition) Act, 1970 issued by the Competent Authority. In the event of the Service Provider not be covered by the provisions of the Contract Labour (Regulation and Abolition) Act, 1970 for any reason whatsoever, the Service Provider shall obtain a letter from the concerned labour authorities confirming the same. e. The Tenderer shall ensure that their firm is covered under the Employees Provident Fund and Miscellaneous Provisions Act and Employees State Insurance Act having its independent Code number. Thus the tenderer shall ensure that all the eligible employees are covered under these Acts. f. The Tenderer while submitting bills to the Company as above, the Tenderer shall also render documentary evidence with an undertaking of the deposits of Provident Fund / ESI contributions made by them in respect of the workforce under consideration for payment of wages, failing which, the payment of the bill by the Company shall be withheld until such compliance. Copy of the format for details to be furnished is attached in Annexure G. g. At no stage of the Contract shall the employees of the Tenderer be deemed to be employees of Air India Ltd. The Tenderer shall be liable not only to pay wages to his employees but overtime, any compensation, notice pay, gratuity or bonus as payable and the Principal Employer shall not be held liable for any obligation of the Tenderer. Further the Tenderer shall be responsible for providing facilities such as canteen, transport and medical to his employees as it shall not be binding on AIL to provide these facilities to the persons deployed by the Tenderer. The Tenderer shall make arrangements to provide proper and valid identity cards to the employees. h. In case, while on duty and during the course of engagement in the work premises of the Company under this Agreement, if any of the Tenderers workforce meet(s) with any injury indisposition due to the accident or other natural calamities, the Tenderer shall ensure that immediate and adequate medical aid viz. First-aid and subsequent treatment facilities are provided to the person(s) concerned free of cost and without fail. In addition, the Tenderer shall also be liable for meeting with statutory liabilities under the Employees State Insurance Act, 1948. I /We agree to comply with all terms and conditions Signature and Stamp of Bidder Page 14 of 37
MMD, New Engineering Complex Sahar, Vile Parle East, Mumbai-400 099 Enquiry Ref: BSP/04/CFHC/GOI/16 Date: 06/09/2013 i. The Tenderer shall perform the work assignments to the best satisfaction of the Company. In case of unsatisfactory performance, intimation shall be given in writing to the Tenderer and the Company reserves the right to cancel the Contract forthwith after due notice period. In that event the legal payments made to the workforce of the Tenderer shall be fully recoverable from the Tenderer from his Security deposit / outstanding bills. j. The Service Provider shall maintain proper record / register as required under the Contract Labour (Regulation and Abolition) Act 1970 or any other acts, rules and other relevant enactments thereon. The Records / Registers shall be produced for Verifications / Inspections as and when required by AIL. AIL reserves the right and power to check regarding statutory payments of Wages, ESI, EPF, Service Tax, as considered necessary. The Tenderer shall possess a valid licence for the jobs being carried out. The said licenses and permission issued by statutory authorities shall be renewed from time to time and kept valid during the currency of the contract. k. The Service Provider shall be the employer of his personnel and AIL shall not be held partially or fully responsible for any dispute that may arise between the Service Provider & his Personnel. l. It shall be sole responsibility of the Service Provider to settle disputes if any, rising out of the engagement between the Service Provide and the personnel engaged by them. The management of AIL shall not in any way be responsible, in the event, the personnel approach to the competent authority, under any Labour Act or the Court, the entire expenses in this behalf shall be borne by the Service Provider. For failure, the Service Provider shall alone be responsible for all action initiated by the Enforcing Agencies of the Government & others, including penalties imposed thereon and AIL shall have no obligation towards them. m. That the Tenderer hereby confirms that the said Tenderer, have registered their firm / company with each and every authority under all applicable provisions of law, requiring registration and Tenderer further confirms that all licenses required under each and every applicable provisions of law had been granted to the said Tenderer and that the provisions of Contract Labour (Regulations and Abolition) Act, 1970, Employees Provident Fund and Misc. Provisions Act, 1952, Employees State Insurance Act, 1948, Payment of Wages Act, 1936, Workmen's Compensation Act, 1923 and Minimum Wages Act, 1948, Employer Liability Act, 1938 are being followed by the said Tenderer in strict compliance thereof. The Tenderer shall ensure that all returns that are required to be submitted under the applicable labour laws shall be submitted from time to time. n. All payments shall be made to the workmen deployed by Service Provider on a monthly basis. Attendance register incorporating all details of attendance in respect of the workmen deployed by them is to be maintained. The Tenderer shall ensure that the disbursement of wages to the persons deployed / engaged by them shall be made on or before the 7th of each month. Payments are to be made each month in the presence of a nominated representative of the Management of the company. The signature of the nominated representative shall be obtained on the salary sheets, date of disbursement to be indicated and official stamp to be affixed. o. The Tenderer shall strictly ensure that Minimum Wages as stipulated by the appropriate Government is paid each month to the workmen deployed by them. I /We agree to comply with all terms and conditions Signature and Stamp of Bidder Page 15 of 37
MMD, New Engineering Complex Sahar, Vile Parle East, Mumbai-400 099 Enquiry Ref: BSP/04/CFHC/GOI/16 Date: 06/09/2013 The Tenderer shall issue salary slips to each of the workmen engaged by them every month in respect of the wages paid. The Tenderer shall ensure that the workmen deployed by them are granted a paid weekly off. This shall be a mandatory compliance. p. The Tenderer shall not engage any workmen below the age of 18 years. The Tenderer shall produce age proof in respect of the workmen deployed by them. q. The Tenderer shall indemnify Air India Limited at all times against any damages so caused to the Company on account of failure on the part of the Tenderer to obtain such licenses and permission. The successful Tenderer shall furnish an indemnity Bond as per format attached on a separate non-judicial stamp paper of Rs. 200/duly notarized along with the service level agreement after LOI is issued. Copy of the Indemnity Bond to be furnished is attached as Annexure F. 10. Indemnification a. The successful tenderer shall indemnify AIL against third party claims arising out of equipment malfunctioning / mishandling or acts and deeds on the part of service providers personnel deployed for the work. The successful tenderer shall also indemnify to reimburse any loss or damage by its personnel to AIL personnel or property including aircraft, machinery, equipment or buildings. In case, any such amount is not deposited / paid to AIL, the same shall be deducted from Security Deposit / Bills / Future payments due to the successful tenderer. b. In the event, AIL pays or is made responsible to pay the compensation for / towards non-compliance of statutory and labour provisions / any other reason, the successful tenderer shall indemnify and keep indemnified AIL to the full compensation in this regard. c. In case of injury or loss of AIL staff due to any act or deed of successful tenderers employee or due to an accident, the successful tenderer shall arrange to pay AIL employee or AIL employees legal heirs as per existing Govt. rules and regulations. The insurance claim settlement shall be the sole responsibility of the successful tenderer. The legal costs shall also be borne and paid by the successful tenderer. d. The Tenderer shall indemnify against any clauses elsewhere as referred to in this tender document which specifies so. 11. Claims for Damage a. AIL shall promptly notify the Tenderer of any claims / deficiency on the part of the Tenderer arising under/out of the Contract. b. In case the Tenderer, having been notified by AIL, fails to take remedial action within the stipulated time as advised, Air India Limited, may take a remedial action without any further notice, at the Tenderers risk and cost. AIL shall also levy penalty / terminate the Contract without prejudice to any other rights which AIL may have on the Tenderer under the service Contract. 12. Compliance of Security regulations a. The successful tenderer shall obtain the requisite approval from regulatory authority of the concerned airport and Bureau of Civil Aviation Security (BCAS), Government of India I /We agree to comply with all terms and conditions Signature and Stamp of Bidder Page 16 of 37
MMD, New Engineering Complex Sahar, Vile Parle East, Mumbai-400 099 Enquiry Ref: BSP/04/CFHC/GOI/16 Date: 06/09/2013 etc., before commencement of the work, as made mandatory for any Ground Handling Agency carrying out functions in the restricted areas of said Indian Airports. b. The successful tenderer shall ensure compliance and shall be solely responsible for all the safety and security regulations of AIL, BCAS, Airport Authority of India or any other agency associated with airports activity are strictly adhered to and complied with by personnel deployed by the successful tenderer. c. Any violation of security regulations and indulging in illegal activities including but not limited to smuggling / theft by successful tenderers personnel shall be at the cost / risk of successful tenderer and shall be liable for all the legal consequences thereof. d. The successful tenderer shall ensure a prior verification of character and antecedents of its personnel from local Police before deployment, being AIL as protected industry and Airport as protected area. Every employees photograph, copy of Police verification of character and antecedents and successful tenderer undertaking to be furnished to AILs Security Department, before its deployment for rendering the services. It shall be successful tenderers responsibility to submit/surrender the Airport Entry Passes (AEP) of its employees immediately to AIL when demanded. e. The successful tenderer shall provide at its own cost the proper uniforms (bearing company name and logo) of distinct colour, with high visibility jackets (approved by AIL) for the personnel deployed for performing the services for ease of identifying their personnel. f. In the event, any penalty is imposed by the Airport Regulatory Authority on AIL due to not wearing of High Visibility Jacket by the employee of the successful tenderer, the same shall be paid by the successful tenderer. g. On award of contract, the successful tenderer shall arrange Airport Entry Passes for its personnel from BCAS at its own cost. The successful tenderers employees entering the aircraft for comprehensive flight handling purposes shall always carry valid passes / permits as issued by BCAS. h. The personnel so deployed must be in possession of photo identity cards provided by the successful tenderer under its signatures, companys name and seal apart from Airport Entry Pass issued by BCAS for Airport entry to be shown if and when demanded by AILs officials. i. The successful tenderer shall have a system to issue / retrieve AEP to / from their employees while they report or leave the AIL / Airport premises, so as to ensure that their employees are not misusing the AEP. j. The successful tenderer shall have a system to surrender the Expired / Lapsed / Terminated AEP of its employees to the issuing authority. k. Any lapse noticed on the part of any employee of successful tenderer involved in theft / pilferage / malpractices, shall be inquired into by AIL Security / other officials and suitable action including legal proceedings shall be initiated for breach of contractual liability along with penal provisions of various laws. l. The successful tenderer shall take responsibility for good conduct of its employees in AIL / airport premises. If any of the successful tenderers employee is involved in any theft / pilferage of property of AILs Passenger / Passenger Baggage / Cargo consignments / AIL property also in other areas of work as assigned by AIL, AIL reserves the right to impose penalty on the successful tenderer apart from AILs right to take appropriate legal action. I /We agree to comply with all terms and conditions Signature and Stamp of Bidder Page 17 of 37
MMD, New Engineering Complex Sahar, Vile Parle East, Mumbai-400 099 Enquiry Ref: BSP/04/CFHC/GOI/16 Date: 06/09/2013 m. The successful tenderer shall also be responsible for getting all necessary clearances, if any, from Govt. Agencies / Legal Authorities including Airports Authority of India and BCAS from time to time, with regards the provisions of services. n. It shall be the responsibility of the successful tenderer to ensure that no unauthorized personnel other than those deployed by it specifically for the services, gains access to the Airport premises where and when the services are to be provided. o. The successful tenderer at its own cost shall obtain security clearance to comply with requirement of Rule 92, of Aircraft Rules 1937 (amended in 2004) from the BCAS Hqrs., before commencement of the work. p. The successful tenderer shall provide to AIL all personal details (name, fathers name, age, permanent address & present address) along with passport size photograph, of its employees, and proof of age and educational qualifications who shall be working under this contract at the respective airports. AIL shall arrange to issue a letter of intent [LOI] on the Successful Service Provider before the release of formal contract to enable the Service Provider to apply for AEP in time before the commencement of this contract. 13. Payment: All payments to the successful tenderer by AIL for the services rendered by it shall be subject to the following compliances by it : a. The successful tenderer shall maintain a consolidated shift service form (as approved by AIL / sample form formats shall be made available at the time of SLA) indicating aircraft registration nos., extent of the services rendered and the corresponding dates on which the comprehensive flight handling is carried out and same is duly signed and stamped by AIL / customer airline representative and service providers representative b. Monthly Bills issued by the successful tenderer shall be submitted by 25th of the following month to AIL authorized officials for due certification by AILs General Manager (GH) or officers authorized by him and thereafter shall be forwarded to GM (Finance) office for processing payment. c. The payments shall be processed subject to successful tenderer attaching proof of compliance with all applicable labour laws & provisions. d. AIL shall make payment on monthly basis by an account payee cheque within 60 days of the submission of bills for the undisputed amount. The successful tenderer shall, along with its bills, submit the requisite proof of deduction and deposit of PF, ESIC, disbursement of wages pertaining to the month for which the bills are raised as per Annexure G, failing which bills shall not be processed for payment. e. TDS shall be deducted by AIL from the payment made against these bills, as per the applicable laws. 14. Penalty: Penalty shall be levied in case the successful tenderer perform with deficiency / shortcomings / failure to adhere to the tender work scope as given below a. If the successful tenderer fails partly to carry out the service in the allotted time due to the personnel deployed / equipment / late arrival a penalty of Rs.1000/- per instance shall be levied.
MMD, New Engineering Complex Sahar, Vile Parle East, Mumbai-400 099 Enquiry Ref: BSP/04/CFHC/GOI/16 Date: 06/09/2013 b. If the successful tenderer fails wholly to carry out the service in the allotted time due to the personnel deployed / equipment / late arrival a penalty of Rs.3000/- per instance shall be levied. c. If any aircraft delay is caused due to late comprehensive flight handling and solely attributable to the successful tenderer and such delay is less than 15 minutes a penalty of Rs.10000/- per such delayed flight shall be levied. d. If any aircraft delay is caused due to late comprehensive flight handling and solely attributable to the successful tenderer and such delay is more than 15 minutes a penalty of Rs.30000/ per such delayed flight shall be levied. e. For penalty for deficiency in any activity carried out by the service provider please see the Annexure D page no.27 and 28. 15. Recovery of Sum Due: a. As per the contract entered between AIL and the successful tenderer, if any sum of money is recoverable from the successful tenderer, AIL shall be entitled to recover such sum by appropriating in part or full from the Security Deposit already deposited by the successful tenderer or from their outstanding bills. b. In the event of the Security Deposit being insufficient, the balance or the total amount recoverable, as the case may be, shall be deducted from any sum due to the successful tenderer, under this, or any other contract between the successful tenderer and AIL. Also, shall this amount be insufficient to cover the said full amount recoverable, the successful tenderer shall pay to AIL the balance amount, if any, within 30 days of the demand made by AIL. c. If any amount due to the successful tenderer is so set off against the said Security Deposit, the successful tenderer shall have to make good the said amount so set off to bring the Security Deposit to the original value immediately, and in any event, not later than 10 days of the depletion of the original value. d. AIL reserves the right to recover from the successful tenderers periodical payments, for any loss or damage caused to plant / equipment / machinery / building or any other property of AIL by negligence or due to any other reason of successful tenderers employees, whatsoever. 16. Termination of Agreement:a. AIL may at any time terminate the Contract with immediate effect by giving written notice to the successful tenderer, if the successful tenderer becomes bankrupt or otherwise insolvent, provided that such termination shall not prejudice or affect any right of action or remedy which has accrued or shall accrue thereafter to AIL. b. The Contract can be terminated with three months prior notice by both the parties at any time during the term of the Contract without assigning any reasons and liability on either side subject to continuity of the contract during the notice period without compromising the service to AIL and payment as due to the service provider as governed by the terms and conditions of the tender. c. In case of failure of the successful tenderer to carry out the services to the satisfaction / requirement / standards of AIL, AIL shall be free to get the services by some other Agency / Party at its sole discretion but at the risk and cost of the terminated vendor. I /We agree to comply with all terms and conditions Signature and Stamp of Bidder Page 19 of 37
MMD, New Engineering Complex Sahar, Vile Parle East, Mumbai-400 099 Enquiry Ref: BSP/04/CFHC/GOI/16 Date: 06/09/2013 d. In case of breach of contract by the successful tenderer, AIL shall have a right to rescind the contract at any time without assigning any reasons & without any liability to AIL. AIL also reserves the right to claim from the successful tenderer for any loss sustained due to unsatisfactory performance of the contract. 17. Interpretation: In the event of any difference in the interpretation of any of the clauses of the Service Contract/ Agreement and / or the Tender documents, the clarification given by General Manager GH, AIL, Mumbai, shall be final and binding. 18. Arbitration: Any dispute or differences, whatsoever arising between the parties out of or relating to the construction, interpretation, application, meaning, scope, operation or effect of the Service Agreement or validity or the breach thereof, shall be referred to SCOPE FORUM OF CONCILIATION AND ARBITRATION GOVT OF INDIA and the award made in pursuance thereof shall be binding on the parties to the arbitration. The venue of arbitration shall be at Goa, India and it shall be referred to a bench of three arbitrators. Each of the Party to the Contract shall select one arbitrator each and the Panel of Scope Forum of Conciliation and Arbitration shall select the third arbitrator who shall act as Chairman / Presiding arbitrator of the Arbitral Tribunal. The arbitration proceedings shall be carried out in English and the award of the Arbitral Tribunal shall be final & binding on the Parties. 19. Jurisdiction: The construction, interpretation, validity and performance of this Contract / Agreement shall be governed by the laws of India. Any disputes arising out of implementation of the Contract between Air India Limited and Tenderer whatsoever shall be subject to the exclusive Jurisdiction of Goa Courts Only. 20. Force majeure: Neither party shall be liable for delay in performing obligations or for failure to perform obligations if the delay results from any of the following (whether happening in India or elsewhere) force majeure, Act of God or any Governmental act, fire, earthquake, explosion, accident, industrial dispute, civil commotion, or anything beyond the control of either party. The party shall use all reasonable endeavours to minimize any such delay. Upon cessation of the event giving rise to the delay the parties shall in so far as may be practicable under the circumstance, complete performance of their respective obligations hereunder.
MMD, New Engineering Complex Sahar, Vile Parle East, Mumbai-400 099 Enquiry Ref: BSP/04/CFHC/GOI/16 Date: 06/09/2013 ANNEXURE - D Tender for Comprehensive flight handling of Charter Flights and Carrier/Client Airlines at Goa Work Scope (I) Qualification criteria for personnel deployed for comprehensive Flight Handling a. Passenger handling Area
Job Responsibility Area Commercial supervisor Educational Qualification Graduate Professional expertise 3 years in Airline Reservation System, load & Trim Airline Reservation System, load & Trim Additional Qualification preferable IATA certified or DGCA approved Language proficiency Essential Hindi, English (Able to read and write English) Hindi, English (Able to read and write English) Hindi, English (Able to read and write English)
Commercial assistant/CSAs
HSC / Diploma in Travel &Tourism Management Eighth Pass
IATA certified or DGCA approved
Commercial helpers
Able to read tags labels, notices instructions etc., in English
b. Ramp handling Area

Job Responsibility Area Ramp Supervisor Educational Qualification Diploma in Engineering /ITI with NCTVT (Any Trade) Professional expertise Additional Qualification Operation & Maintenance of the Ramp equipment Language proficiency Essential Hindi, English (Able to read and write English)
Technicians
10 + 2
Operator
Trained and certified Ramp equipment operator by reputed airlines/Ground Handling Agencies
3 years in Aviation especially in Ramp handling Possess valid Heavy Vehicle License One year experience in aircraft maintenance, Marshaling, flight deck communication for dispatch 1 year in Aviation especially in Ramp handling Possess valid Heavy Vehicle License
Proficiency in communication English and Hindi
Have certificate to Operate Push Back, Motorized Step ladders, Cargo loaders, Passenger coaches, water and Sanitary Bowzers
Hindi, English (Able to read and write English
Drivers
Eighth Pass
Possess valid Heavy Vehicle License Able to read tags labels, notices instructions etc., in English
Helpers
Eighth Pass
Hindi, English (Able to read and write English Hindi, English (Able to read and write English)
Enquiry Ref: BSP/04/CFHC/GOI/16 c. Ramp Equipment Maintenance Area Job Responsibility Area Auto Technician Educational Qualification ITI with NCTVT (Automobile/ Mechanical) Professional expertise 2 years in Aviation especially in Ramp Equipment Possess valid Heavy Vehicle License
Additional Qualification Highly skilled and competent to maintain and do, breakdown repair of GSEs, Buses Vehicles able to identify and read spare parts catalog Highly skilled and competent to maintain and do, breakdown repair of GSEs, Buses Vehicles able to identify and read spare parts catalog Qualified and experienced welder to maintain and service Baggage trollies, dollies and all other GSEs, Vehicles etc Assist auto technician, electrician and welders.
Language proficiency Essential Hindi, English (Able to read and write English)
Auto Electrician
ITI with NCTVT (Automobile/ Electrical)
2 years in Aviation especially in Ramp Equipment Possess valid Heavy Vehicle License
Hindi, English (Able to read and write English)
Welder/Sheet Metal Technician
ITI with NCTVT (Welder /Fitter)
1 year in Automobile sheet metal work
Workshop Helpers
Eighth Pass
Able to read tags labels, notices instructions etc., in English
Note: All the people deployed need to be well conversant with the safety procedure.
MMD, New Engineering Complex Sahar, Vile Parle East, Mumbai-400 099 Enquiry Ref: BSP/04/CFHC/GOI/16 Date: 06/09/2013 (II) Indicative number of personnel to be deployed for comprehensive Flight Handling a. Passenger Handling Area Sr.No. 1 2 3 Category Commercial supervisor Commercial assistant/CSAs Commercial helpers Staff/Shift(For Three Shifts A Day) 1 28 62
Note: 1. Considering clash of atleast 2 flights per shift (WB+NB) & maximum 3 WB/4NB in odd cases 2. Check in activity is simultaneous at domestic. & international due shortage of counters b. Ramp handling Area Sr.No. 1 2 3 4 5 Category Ramp supervisor Technicians Operators Drivers Helpers Staff/Shift(For Three Shifts A Day) 1 2 8 16 8
c. Ramp Equipment Maintenance Area Sr.No. 1 2 3 4 Category Auto Technician Auto Electrician Welder/Sheet Metal Technician Workshop Helpers General/Shift 2 1 1 4
(III) Functional responsibility of personnel to be deployed for comprehensive Flight Handling a. Passenger Handling Area 1. Commercial supervisor 1 2 3 4 5 6 7 Implementation of SLAs of the carrier Submission of duly completed Ground Handling forms after handling of each flight. Maintain discipline of the subordinate staff. Supervision of counters, assistance to passengers Deployment of staff at various locations as per requirement by Carrier for the client airlines. Raising requisition for stationary and reporting the same to Air India Officials. Information to passengers, Authorities, Oil companies, MET office, Airport Police, security agencies, ADC/FIC Clearance if flight plan is as per IATA format only. 8 Arranging Training of all staff of the service provider along with Air India Officials, 9 Making roster of the subordinate staff as per flight requirement. 10 Disbursement of wages of staff 11 Record keeping pertaining to labour laws 12 Additional duties and responsibilities assigned by Air India 2. Commercial assistant/CSAs 1 Perform their assigned duties by supervisor in Charge 2 They are required to perform duties at Terminal for check in , Passenger facilitation, assistance in departure lounge, arrival facilitation, Baggage makeup, baggage breakup, Boarding flight, wheel chair assistance, passenger complaints, coordination between flight and terminal, coordinate with other agencies in terminal building as well as with other operation department at airside , Cargo complex etc. 3 Supervision of jobs performed by helpers, allocation of duties to helpers, helping in administration. 4 Reporting of incidents, thefts, medical assistance to passengers etc
5 Any other relevant activity
3. Commercial helpers 1 Perform their assigned duties by supervisor in Charge 2 Assist commercial Supervisor and Assistant in various activities in Terminal, counters, carrying passengers in wheel chair, loading/unloading of baggages, cargo, mails and other parcels at various locations as assigned in airside, Air craft loading/offloading, palletization in cargo complex etc. 3 Positioning of Towable equipment on aircraft, allotted parking, assisting operators/Drivers in arranging equipment, ULD, containers for flight handling. 4 Positioning chokes / cones on the aircrafts, connecting / disconnecting bowzer hoses.
Enquiry Ref: BSP/04/CFHC/GOI/16 b. Ramp handling Area 1. Ramp supervisor

1 2 3 4 5 6 7 8 9 10 11 12 13 14
Preparation of roster of staff of service provider as per the flight requirement Deployment of staff for flight handling. Arranging training of the staff and record keeping of the same. Implementation of SOP, Ramp safety during operation of flights Record of all staff Record of all the flights handled by service provider Snag reporting and deploying staff for attending breakdown, maintenance etc. Coordination with other operating department involve in flight handling. Arranging refueling of equipments and maintaining fuel record Arranging cleaning of equipments. Indenting spares, consumable, fuel and oil through Air India . Liaison with other agencies. All above record to generated on Computers provided by Air India. Any other job assigned by Air India representative
2. Technicians:
1 2 3 4 5 6 7 8 Receiving aircraft/parking Ensuring Provision of chokes Communicating with flight deck Assisting the concerned Aircraft Engineer Ensuring toilet servicing and water servicing Push back &Start-up clearance during departure Ensuring provision of GPU/JAS/GCU/Trestles, tow bar Any other relevant activity
3. Operator
1 2 3 4 5 6 7 8 9 10 Equipment operation, positioning, docking, removal from the aircraft. Observing SOPs, Ramp Safety during flight handling Follow the roster, deployment on aircraft and the job assigned related to GSE operation. Ensure possession of valid documents for flight handling i.e Driving License, Airport Entry permit, Air side driving permit, Equipment operating permit. Snag reporting of equipment. Assisting technicians in maintenance, breakdown, refueling Positioning of equipment in designated parking Daily inspection of equipment. Marshalling of Aircraft Any other relevant activity
4. Driver
1 2 Drive coaches / tractors with trollies / dollies. Any other relevant activity
5. Helper
1 2 Assisting Supervisor, Technician in maintenance, refueling, operators during flight handling, positioning of ULDs in designated parking area. Positioning applying chokes on equipment, connecting/disconnecting GPU Cable, GCU, Tow bar JAS hose on to aircraft, cone on aircraft connecting/disconnecting bowzer hoses.
Enquiry Ref: BSP/04/CFHC/GOI/16 c. Ramp Equipment Maintenance Area Applicable for all personnel of maintenance area 1 To maintain of GSEs, Vehicles, Passenger buses, attending breakdowns. 2 To ensure highest serviceability of GSE, Vehicles, tractors, Buses etc 3 Use their own tools and equipment for repair and maintenance of GSE. 4 AIL shall provide any specialized tools, equipment and infrastructure, water and electricity which need to be properly cleaned lubricated and safely kept after repair and maintenance of GSE. 5 Follow and strictly adhere to AIL maintenance schedule in upkeep of the equipments. 6 Maintain record of all maintenance work and repair carried out. 7 Present the records for inspection by any third party agencies, flight safety, regulatory bodies and client airlines. 8 Wash and clean the equipments so that they are presentable.
9 Any other relevant activity
MMD, New Engineering Complex Sahar, Vile Parle East, Mumbai-400 099 Enquiry Ref: BSP/04/CFHC/GOI/16 Date: 06/09/2013 (IV) Activity based deployment for comprehensive Flight Handling 3 to 4 Flights Per Shift. a. Passenger Handling Area Sr.No. Activity per shift
Nos CSA+Helpers
Additional Instructions ** ** **
Penalty for any deficiency Rs.1000/Rs.1000/Rs.2000/-per counter Rs.1000/Rs.1000/-
1 2 3 4 5 6
Assistance in X-Ray # Curb side assistance Check-in activity Assistance in departure lounge
0+6 2+6(Wheel Chairs) 10+10 2+0
Assistance at airside, boarding of 2+0 Buses etc # Supervision in baggage make up, 1+6 loading ,arranging ULDs for loading **
Rs.5000/-
Pax boarding aircrafts, 4+18 (A/c Service provider is Rs.5000/arranging ULDs for loading/Unloading) required de-deploy his loading/Unloading staff from other areas during clash of flights Supervision of Baggage breakup, 1+6 ULDs removal from breakup Cargo booking and dispatch, 1+10 arranging ULDs for loading, unloading delivery of cargo, courier, mail etc. Palletization Crew Clearance Controller Trim General Declaration Overall supervision activities listed above of 2+0 1+0 1+0 1+0 all 1+0 ** ** ** Rs.1000/Rs.5000/-
8 9
10 11 12 13 14
Rs.1000/Rs.3000/Rs.5000/Rs.1000/Rs.10000/-
Total Requirement 29+62 ** Service provider is required de-deploy his staff from other areas during clash of flights # Common handling both for charter / client & AIL flights Note: 1. Considering clash of atleast 2 flights per shift (WB+NB) & maximum 3 WB/4NB in odd cases 2. Check in activity is simultaneous at domestic. & international due shortage of counters I /We agree to comply with all terms and conditions Signature and Stamp of Bidder Page 27 of 37
Enquiry Ref: BSP/04/CFHC/GOI/16 b. Ramp handling Area Sr.No. Activity per shift
MMD, New Engineering Complex Sahar, Vile Parle East, Mumbai-400 099 Date: 06/09/2013 Nos. Operators Drivers helpers of Additional Instructions + + Penalty for any deficiency
Provision of equipment on A/c 8+0+0 and Marshaling of Aircraft Passenger Coach operation Tractor operation on A/c 0+7+0 0+6+0
Including Motorized step Rs.1000/,cargo Loader and Push Back Tractor & other GSEs Rs.1000/Additional staff required Rs.1000/during clash of flights Rs.1000/-
2 3 4
Tractor operation in Make Up 0+2+0 area, positioning ULD, shifting etc, operation in cargo in Cargo complex Tractor operation in Break up 0+1+0 area, shifting ULDs, operation in cargo Complex Helpers Supervision activities Total of all 0+0+8 above 1 25
Rs.1000/-
6 7
deployment as per Rs.1000/situational requirement Rs.10000/-
Note 1. Common handling completely for both Charter / client flights and AIL flights Sr.No. Activity per shift 1 Technician Penalty for any deficiency Rs.10000/-
Engineering assitance 02
c. Ramp Equipment Maintenance Area SR.NO. Maintenanace Activity Staff Deployment General/Shift 1 2 3 4 Auto Mechanical Activity Auto Electrical Activity Welder/Sheet Metal Activity 2 1 1
In Penalty for deficiency Rs.1000/Rs.1000/Rs.1000/Rs.1000/-
Workshop Helpers For 4 Assistance Activity During Maintenance
MMD, New Engineering Complex Sahar, Vile Parle East, Mumbai-400 099 Enquiry Ref: BSP/04/CFHC/GOI/16 Date: 06/09/2013 Annexure - E Tenderers are to submit this form duly completed & signed in a sealed envelope superscribed Technical Bid - Part A: Tender No.:BSP/04/ACTC/09 dated 06/09 /2013 Technical Bid Form - Part A Tender for Comprehensive flight 1. Name of Contract handling of Charter Flights and Carrier/Client Airlines at Goa 2. Name of the Company/Establishment 3. Full Address of Registered Office 4. Telephone No./ Mobile No. 5. Email id 6. Fax No. 7. Name of Contact Person Nature of company (Whether Proprietorship Firm / 8. Partnership Firm / Limited Company / Corporation / Any Other (Specify) (Enclose Proof) Particulars of Registration - Issued in the name of Yes/No If Yes, give details 9 the tenderer Number Date of Issue Valid upto A Company Incorporation Certificate Existing Valid License (Under Contract Labour B (Regulation & Abolition) Act 1970 showing up-todate renewal. (ONLY one) PF Registration certificate along with No dues C clearance certificate ESI Registration certificate with the seventeen D digit code allotment letter along with No dues clearance certificate E PAN/ GIR NO. F Service Tax Registration No. G VAT Registration No. H Registration with other Agencies ,if any I BCAS Clearance certificate with validity AAI approval to render Service at Goa Airport (if J already in place) Two years experience in Comprehensive flight 10a. handling of any Airlines Copies of 3 Contracts in support of 10a, duly 10b. certified by hiring company / self-attested enclosed 12a. Total Number of personnel employed presently at Goa: _________________________ I /We agree to comply with all terms and conditions Signature and Stamp of Bidder Page 29 of 37
MMD, New Engineering Complex Sahar, Vile Parle East, Mumbai-400 099 Enquiry Ref: BSP/04/CFHC/GOI/16 Date: 06/09/2013 12b. Mar13 completed months wage sheet enclosed for two clients or two stations where ESI / PF is applicable: YES/NO 12c. Mar13 Service Tax returns: Yes/NO 13a. Annual Turnover for previous Financial Year (2011-2012): Rs________(in Crores) 13b. Copy of audited Balance Sheet and P&L Account for the Financial Year (2011-2012) duly signed by Proprietor/Director enclosed : YES / NO 14. Annual Turnover pertaining to Business of comprehensive flight handling services for Financial Year (2011-12) : Rs________________ 15. Earnest Money Deposit Details: Amount Name of Bank Demand Draft No. & Date Rs. 1,00,000 /16a. Has any Director/Partner/Proprietor been convicted any time by court of law? YES/NO (if Yes, give details) 16b. Has your company been Blacklisted by any agency of the airport or elsewhere? YES/NO (if Yes, give details) 17. Details of comprehensive flight handling experience during last 2 years (A separate sheet may be enclosed for these details together with a copy of contract) S.No. Name Of Name & Address of Period of No. of Personnel Annual Value Of Contract Scheduled Operator Contract Employed Contract Served (Fromto. ) I II III IV 18. Any other information which the tenderer may like to furnish, separate sheet may be enclosed. In support of above information self-attested copies of all Documents, wherever required be enclosed. 19. CHECK SHEET : Following Documents must be attached with Technical Bid (Annexure-E) Yes No Pg.NO 1. EMD Rs. 1,00,000/- (DD/Pay order) 2. Self-Attested copies of:A) Certificate of Incorporation Existing Valid Contract Labour license (Copies of Only One Valid Licences B) Only) (with up to date renewal) PF Registration in the tenderers name along with No dues clearance C) certificate ESI Registration in the tenderers name along with seventeen digit D) allotment letter along with No dues clearance certificate E) PAN/GIR No. F) Service Tax Registration I /We agree to comply with all terms and conditions Signature and Stamp of Bidder Page 30 of 37
Enquiry Ref: BSP/04/CFHC/GOI/16 G) VAT Registration H) BCAS Clearance certificate I) AAIs approval for rendering Service at Goa Airport if in place Wage disbursement for Mar13 only (For Two Stations/Two Clients Only) J) where ESI / PF is applicable where ESI/PF is applicable. In the case of bank transfer, supporting documents to be attached PF Remittances for Mar13 only (For same Two Stations/Two Clients K) whose salary sheets have been furnished Only) ESI Remittances for Mar13 only (For same Two Stations/Two Clients L) whose salary sheets have been furnished only) M) IT Returns for the assessment Year 2011-12 N) Service tax returns for last two six monthly returns only Sep12 & Mar13 O) Original copy of Authorized Signatories
P) Registration with any other Agency(Please Specify Details) Copy of audited Balance Sheet and P&L account for Financial Year 2011-12 3. duly signed by Proprietor/Director Copies of 3 Contracts depicting the 2 years experience, duly certified by 4. hiring company/self-attested 5. Company Profile List of other Airlines where similar services are provided currently with Tel. 6. No. & contact person Soft copies in PDF format of the all signed documents duly scanned shall be 7. provided in a CD along with Technical Bid duly marked so. UNDERTAKINGS: (To be agreed and signed by the tenderer) 1) It is confirmed that if the LOI is awarded by AIL to us, tenderer shall obtain Form-V from Air India Ltd and arrange license under Contract Labour (Regulation & Abolition) Act, 1970 issued by the Competent Authority within One Month & deposit a copy with AIL at the time of commencement of the job. In the event of the Service Provider not be covered by the provisions of the Contract Labour (Regulation and Abolition) Act, 1970 for any reason whatsoever, the Service Provider shall obtain a letter from the concerned labour authorities confirming the same. 2) It is confirmed that the registrations and licenses under all the applicable local and central taxes and laws and to be specified separately under each applicable tax/law/act (i.e. Service Tax / Work Contract Act / Provident Fund Act / Establishment Act / ESI Act / Income Tax Act / Import etc.) shall be produced for verification/checking of AIL or to third party authorized by AIL / Law abiding agencies of Govt. of India. 3) It is agreed that the requisite work as per enclosed work scope would be completed to the satisfaction of Air India Ltd within scheduled flight handling time for transit aircraft as per clause 6 i of Annexure C. 4) It is agreed that the spot surprise checks could be conducted by AIL/third party authorized by AIL, anytime and shortcomings are to be penalized. I have carefully gone through and have understood and hereby agree to abide by all the General Terms & Conditions, Workscope and Specifications governing the tender. I /We agree to comply with all terms and conditions Signature and Stamp of Bidder Page 31 of 37
MMD, New Engineering Complex Sahar, Vile Parle East, Mumbai-400 099 Enquiry Ref: BSP/04/CFHC/GOI/16 Date: 06/09/2013 I hereby confirm that I am authorized to sign the tender document and the information given in the tender is true and correct to the best of my knowledge and belief and nothing material is concealed. All the pages of the Technical Bid (Annexure E) i.e. Page 29 to Page 32 are signed and any overwriting are signed I am submitting a soft of copy of all scanned documents & enclosures of technical bid marked Tech Bid CD. Date : ___________ Place: ___________ Signature_______________________________ Name & Designation:- ___________________ Co. Name & Seal:________________________
MMD, New Engineering Complex Sahar, Vile Parle East, Mumbai-400 099 Date: 06/09/2013 Annexure - F
INDEMNITY BOND THIS INDEMNITY BOND is executed on this ______th Day of _________________2013 ,by_______________________________________________________________________________ ________________________________________________________ having, it Registered Office at____________________________hereinafter referred to as Service Provider (which expression shall unless it be repugnant to the context to the meaning thereof shall be deemed to mean and include its successor and assigns). Whereas ______________(name of the Service Provider) shall enter into an agreement with M/s. Air India Limited, a Company hereinafter referred to as "AIL" incorporated in New Delhi under Companies Act, 1956 having, its Headquarters at Airlines House, 113, Gurudwara Rakabganj Road, New Delhi-110 001 (which expression shall unless it be repugnant to the context to the meaning thereof shall be deemed to mean and include its successors and assigns) And whereas the Service Provider by means of an agreement shall provide Comprehensive flight handling of Charter Flights and Carrier/Client Airlines services to AIL at Mumbai Airport. 1. In terms of Clause 9 in annexure C of the terms and conditions specified in the Tender Document BSP/04/CFHC/GOI/16 dated 06/09/2013 the Service Provider agrees to undertake to keep AIL indemnified against any claims / cost / damages and penalties in respect of breach of any Labour Laws both Central and State. 2. In terms of Clause 9 in annexure C of the terms and conditions specified in the Tender Document the Service Provider agrees to be responsible for ensuring the compliance of Labour Laws both Central and State especially, but not limited to Employees State Insurance Act, 1948 and Workmen's Compensation Act, 1923, Employees Provident Funds & Miscellaneous Provisions Act 1952, Payment of Wages Act 1936, Minimum Wages Act, 1938, Contract Labour (Regulations and Abolition) Act, 1970, Employers' Liability Act, 1938, Maternity Benefit Act, 1961 and Bombay Labour Welfare Fund Act, 1953 as applicable from time to time and further shall be solely responsible for any cost and consequences on account of any breach and/or noncompliance of any other provisions of Labour Laws and shall indemnify AIL against any claim/cost/remedies and penalties in respect of breach of any of the provisions of Laws in force. 3. It is further agreed that the Service Provider shall, within One Month from the receipt of LOI (letter of intent), obtain Form-V from Air India Ltd and arrange license under Contract Labour (Regulation & Abolition) Act, 1970 issued by the Competent Authority & deposit a copy with AIL at the time of commencement of the job. In the event of the Service Provider not be covered by the provisions of the Contract Labour (Regulation and Abolition) Act, 1970 for any reason whatsoever, the Service Provider shall obtain a letter from the concerned labour authorities confirming the same. 4. It is further agreed that the Service Provider shall indemnify AIL against any claim/s with regard to Minimum Wages Act, Payment of Wages Act, Provident Fund Act, ESI Act, Contract Labour (Regulations & Abolition) Act, Workmen Compensation Act, Goa Labour Welfare Fund Act, any Acts/Laws prevailing during the validity of the contract applicable to the Service Provider and other emoluments/allowances payable to the workmen deployed by the Service Provider during the validity of the Contract. The Service Provider confirms that all records of payments including Wage Registers/Muster Roll/Bank Clearance Statements/Overtime incurred penalties and advances if any in respect of the workmen engaged by the Service Provider shall be I /We agree to comply with all terms and conditions Signature and Stamp of Bidder Page 33 of 37
MMD, New Engineering Complex Sahar, Vile Parle East, Mumbai-400 099 Enquiry Ref: BSP/04/CFHC/GOI/16 Date: 06/09/2013 maintained and produced as and when required by the AIL and/or any other third party including Government Agencies/Authorities. 5. All payments shall be made to the workmen deployed by Service Provider on a monthly basis. Attendance register incorporating all details of attendance in respect of the workmen deployed by them is to be maintained. The Tenderer shall ensure that the disbursement of wages to the persons deployed / engaged by them shall be made on or before the 7th of each month. Payments are to be made each month in the presence of a nominated representative of the Management of the company. The signature of the nominated representative shall be obtained on the salary sheets, date of disbursement to be indicated and official stamp to be affixed. 6. The Tenderer shall strictly ensure that Minimum Wages as stipulated by the appropriate Government is paid each month to the workmen deployed by them. The Tenderer shall issue salary slips to each of the workmen engaged by them every month in respect of the wages paid. The Tenderer shall ensure that the workmen deployed by them are granted a paid weekly off. This shall be a mandatory compliance. 7. The Service Provider further confirms that necessary ESI/PF payments in respect of the workmen engaged by the Service Provider shall be made during the tenure of the contract within the time schedule as specified under the applicable Acts and further indemnifies AIL against any claim/s and liabilities arising out of the contract during the validity of the contract. 8. The Service provider also confirms that the relevant records pertaining to half yearly returns in respect of ESI and Annual returns in respect of PF filed by the service provider shall be submitted to the AIL from time to time. The Service Provider also undertakes to produce the relevant documents in respect of the various returns and the payments made during the tenure of the contract in respect of the workmen engaged by the Service Provider before any third party, Government Agency/Authority. The Service Provider also confirms that the Service Provider shall maintain all records relevant to the record of ESI/PF deductions/deposits made and shall produce the same before the AIL as and when required and/or required by any third party, Government Agency/Authority. 9. The Service Provider hereby indemnifies and agrees to keep the AIL indemnified, during the period of the contract and even thereafter, to make good any losses, payments, penalties incurred by the AIL on account of non-compliance of whatsoever nature on the part of the Service Provider in the matter of all applicable legislations with regard to his employees deployed on contract awarded to them by the AIL. 10. The Service Provider hereby indemnifies and agrees to keep the AIL indemnified, against any clause elsewhere as referred to in this tender document No. BSP/04/CFHC/GOI/16 which specifies so. Signed, Sealed & Delivered Within the named_______________________ ____________________________________ Through their Director/Proprietor/ Representative. Witness: 1. 2.
MMD, New Engineering Complex Sahar, Vile Parle East, Mumbai-400 099 Enquiry Ref: BSP/04/CFHC/GOI/16 Date: 06/09/2013 ANNEXURE - G Format for proof of payment of ESI /PF
Self-Certification for payment of ESI/PF as per format given shall be submitted with the monthly bill. "Certified that We, M/s. Service Provider, under Contract No have made full (both employers and employees share) Contributions towards ESI/PF, in respect of personnel engaged by me/us under the said contract to ESI/EPF Commissioner on " ESI PAYMENT DETAILS: Month Total no. of workers engaged
Month PF PAYMENT DETAILS: Month Total no. of workers engaged Month
Total ESI Total amount ESI paid vide Remarks payable @ of ESI paid challan dated 6.5% (4.75% + 1.75%) Penalty payment if any for the month of _________________paid vide challan dated Total PF payable @ 12% of Basic & DA. Total amount of PF paid
Total workers covered under ESI
PF paid Remarks vide challan dated Penalty payment if any for the month of _________________paid vide challan dated
(Signature of the Service Provider) Name:__________________ Stamp: Date: Encl: ESI Challan PF Challan Penalty Challan ESI/PF List of workers engaged for AIR INDIA for the month of _____________ Muster roll for the month of ________________ Wage Register/Bank clearance statement (if payment through ECS) for the month of ______________________ TO BE FILLED IN BY THE USER DEPARTMENT/STATION MANAGER: It is to certify that all the above mentioned documents for the month of ___________ have been received along with the bills for the month of __________
Signature of the Representative from the User Department/Station. Name: Designation: Stamp:
MMD, New Engineering Complex Sahar, Vile Parle East, Mumbai-400 099 Enquiry Ref: BSP/04/CFHC/GOI/16 Date: 06/09/2013 Annexure - H Tenders are to be submitted in this form duly completed & signed in a sealed envelope superscribed "Price Bid Part-B : Tender No.:BSP/04/CFHC/GOI/16 dated 06/09/2013 Price Bid Form - Part B 1. Name of the Contract Tender for Comprehensive flight handling of Charter Flights and Carrier/Client Airlines at Goa 2. Name of the Company/Establishment 3. Address 4. Telephone No. Mobile No: 5. Fax No. 6. Name of Contact Person: 7. E-mail Applicable Taxes as on EE.FF.2013 Sl.No. 1 2 3 Price Offer
Description Comprehensive handling services Rate per month in figures flight Rate per month in words
Category of Tax Service Tax Airport Royalty - GOI Please include any other Taxes (If Applicable)
Applicable %
Note: 1. The above rates are inclusive of all Manpower, provision of uniform including high visibility jackets, identity cards, Airport permits, Regulatory authority of the Airport Training and all statutory payments etc., but excluding Service tax and Airport Royalty. 2. Any change in tax/ levies imposed by the concerned authority after the closing date of tender (25/09/2013) shall be admissible to the extent of the increase / decrease and accordingly payment / deduction shall be effected by AIL. 3. During the period of the contract, request for increase in rates shall not be entertained under any circumstances. 4. Separate Sheet may be attached if the tenderer wants to give any additional information pertaining to offering discount i.e. prompt payment discount, volume discount etc. 5. Any overwriting must be signed. Undertaking : 1. I have carefully gone through and have understood the General Terms & Conditions, Workscope of the tender. 2. The Price bid shall be valid for 180 days from the last date of opening of Technical Bid Part A. 3. I hereby confirm that I am authorized to sign the tender document. I /We agree to comply with all terms and conditions Signature and Stamp of Bidder Page 36 of 37
MMD, New Engineering Complex Sahar, Vile Parle East, Mumbai-400 099 Enquiry Ref: BSP/04/CFHC/GOI/16 Date: 06/09/2013 4. All the pages of the Price Bid (Annexure-H) i.e. Page 36 to Page 37 are signed also overwriting are signed submitting a soft copy of the filled in Price bid in excel format in a CD enclosed along with this. Date : _____________ Signature:____________________________ Place :____________ Name: ______________________________ Designation: _________________________ Company Name & Seal:___________________

Tender For Comprehensive Flight Handling of Charter Flights and Carrier/Client Airlines at Goa

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Enquiry Ref: BSP/04/CFHC/GOI/16 To . .

Enquiry Ref: BSP/04/CFHC/GOI/16

Enquiry Ref: BSP/04/CFHC/GOI/16

Enquiry Ref: BSP/04/CFHC/GOI/16

HSC / Diploma in Travel &Tourism Management Eighth Pass

IATA certified or DGCA approved

Able to read tags labels, notices instructions etc., in English

b. Ramp handling Area

Proficiency in communication English and Hindi

Hindi, English (Able to read and write English

ITI with NCTVT (Automobile/ Electrical)

Hindi, English (Able to read and write English)

Welder/Sheet Metal Technician

ITI with NCTVT (Welder /Fitter)

1 year in Automobile sheet metal work

Hindi, English (Able to read and write English)

Able to read tags labels, notices instructions etc., in English

Hindi, English (Able to read and write English)

Enquiry Ref: BSP/04/CFHC/GOI/16

Enquiry Ref: BSP/04/CFHC/GOI/16 b. Ramp handling Area 1. Ramp supervisor

Penalty for any deficiency Rs.1000/Rs.1000/Rs.2000/-per counter Rs.1000/Rs.1000/-

0+6 2+6(Wheel Chairs) 10+10 2+0

deployment as per Rs.1000/situational requirement Rs.10000/-

In Penalty for deficiency Rs.1000/Rs.1000/Rs.1000/Rs.1000/-

Workshop Helpers For 4 Assistance Activity During Maintenance

Enquiry Ref: BSP/04/CFHC/GOI/16

Month PF PAYMENT DETAILS: Month Total no. of workers engaged Month

Total workers covered under ESI

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