BHEA_JKA/CR01-08

UNIVERSITI TEKNOLOGI MARA

COURSE INFORMATION Confidential

Code Course Level Credit Unit Contact Hour Part Course Status (Core/Non Core) Prerequisite

: : : : : : : :

BEL 482 Business and Profesional Communication Degree 2 2

Core None

Nama Fakulti: Nama Program:

Akademi Pengajian Bahasa Pelbagai Program

Tahun mula: July 2010 Tahun semakan:

Hak Cipta Universiti Teknologi MARA

BHEA_JKA/CR01-08

Course Outcomes At the end of the course, students should be able to: 1. 2. 3. 4. 5. acquire the principles involved in discussions and meetings both in business and professional setting. use communication strategies effectively in discussions and meetings. present information and points of view in a persuasive manner. participate appropriately in discussions and meetings. write documents related to meetings.

Course Description This is a course for students to develop specific language skills to communicate effectively in work-related contexts. Emphasis is placed on the importance of communicative aspects of conducting discussions and meetings. Students will also be taught to interact in discussions and to conduct meetings effectively according to correct meeting procedures. Syllabus Content 1. Understanding and applying language functions appropriate to discussions and meetings a. Starting and controlling a meeting/discussion b. Making suggestions/motions and amendments c. Presenting opinions and ideas d. Giving instructions e. Agreeing and disagreeing f. Negotiating g. Seeking clarification h. Justifying i. j. l. 2. 3. 4. 5. Interrupting Persuading Evaluating

k. Summarizing m. Ending a meeting/discussion Writing the notice/agenda and minutes of a meeting. Demonstrating the etiquette for meetings and discussions Building group dynamics Understanding roles of chairperson, secretary and members
Akademi Pengajian Bahasa Pelbagai Program Tahun mula: July 2010 Tahun semakan: Hak Cipta Universiti Teknologi MARA

Nama Fakulti: Nama Program:

BHEA_JKA/CR01-08

Teaching Methodology 1. The course focuses on the practical aspects of participating in discussions and meetings. Opportunities to practise the written and oral skills will be provided through activities which help to develop students ability to: - use language effectively, fluently and appropriately in discussions and meetings - write the necessary documents for meetings 2. Opportunities to acquire and practise the skills will be provided through: Viewing recordings of meetings to familiarize students with the language used in meetings Language practice activities role-play, simulation (e.g. opening meetings, making suggestions, presenting opinions, etc). Conducting mock meetings and videotaping them to enable structured feedback. Writing of minutes.

Agenda for meetings may include topics that are relevant to the respective faculties. Continuous Assessments (100%) Mock Informal Meeting Mock meeting - Informal, notice and agenda of meeting - Group of 6-7 students - 20 minutes preparation and 20 minutes presentation Mock Formal Meeting Mock meeting Formal case-study, notice and agenda of meeting - Group of 6-7 students - 30 minutes preparation and 30 minutes presentation Minutes of Mock Formal Meeting 1 document of minutes of the mock meeting per group Test Writing minutes of meeting (individual task) Attendance & Assignments Total 10% 30% 20%

30% 10% 100%

Prescribed Textbook: None Recommended Textbooks:

Nama Fakulti: Nama Program:

Akademi Pengajian Bahasa Pelbagai Program

Tahun mula: July 2010 Tahun semakan:

Hak Cipta Universiti Teknologi MARA

BHEA_JKA/CR01-08

Ponniah, K. et. al. 2009. A Practical Guide to Meetings and DIscussions. 2nd Edition, Kuala Lumpur: McGraw-Hill. Longman Dictionary of Contemporary English. 4th Ed. 2005. References: Mackey, Daphne. (2004). Send Me a Message. New York: McGraw-Hill. Parkinson, Dilys. (2005). Oxford Business English Dictionary for Learners of English. Oxford: Oxford University Press. Smith, T.E. (2001) Meeting Management. Upper Saddle River, NJ: Prentice Hall. Internet Sources: Au_pve_dwyer_buscomm_6/Effective Meetings/Objectives Pearson Education, Inc., Publishing as Pearson Education Australia http://www.ehow.com/how_2046766_conduct-effective-meeting.html? ref=fuel&utm_source=yahoo&utm_medium=ssp&utm_campaign=yssp_art http://www.ascls.org/leadership/ldc/conduct_howto.pdf http://www.managementhelp.org/misc/mtgmgmnt.htm#anchor632336 http://www.high-impact-leaders.com/articles/developing_efficient_meetings.html http://www.smmusd.org/samohi/Students/clubs/Club_Information.pdf

Nama Fakulti: Nama Program:

Akademi Pengajian Bahasa Pelbagai Program

Tahun mula: July 2010 Tahun semakan:

Hak Cipta Universiti Teknologi MARA