Ir550 600-sg01

SERVICE GUIDE
CANON U.S.A., INC. TECHNICAL SUPPORT DIVISION Rev. 1 August 1999
LPDJH5811(5#8832933#Service Guide
IMPORTANT SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL MACHINE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER. USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATION.
LPDJH5811(5#8832933 Service Guide
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Published by Canon U.S.A., Inc. One Canon Plaza Lake Success, NY 11042-1198 Canon U.S.A. Homepage: http://www.usa.canon.com Printed in the United States of America. Distributed in the United States by Canon U.S.A., Inc. This service guide is the property of Canon U.S.A., Inc. All rights reserved. The information contained in this service guide constitutes confidential information of Canon U.S.A., Inc. Pursuant to the dealer agreement with Canon U.S.A., Inc., this service guide is solely for reference purposes and may be used only by authorized Dealers of Canon U.S.A., Inc. No part of this service guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein. Pursuant to the dealer agreement with Canon U.S.A., Inc., Dealer agrees to indemnify Canon U.S.A., Inc. and to hold it harmless from and against any claims arising out of Dealers possession, use, or misuse of this service guide. Canon U.S.A., Inc. may, at its sole discretion, modify the information and/or specifications contained in this service guide at any time without notice. Canon is a trademark of Canon Inc. imageRUNNER and NetSpot are trademarks of Canon Inc. SmartScan and Copy Reservation are trademarks of Canon U.S.A., Inc. PCL is a registered trademark of Hewlett-Packard Corporation. EFI is a trademark of Electronics for Imaging. Continuous Print and RIP-While-Print are trademarks of Electronics for Imaging. Windows is a registered trademark of Microsoft Corporation. IBM is a registered trademark of IBM, Inc. Adobe and PostScript are registered trademarks of Adobe Systems Inc. IPX/SPX is a trademark and NetWare is a registered trademark of Novell, Inc. Novell is a registered trademark of Novell Inc. UNIX is a registered trademark in the United States and other countries, licensed exclusively through X/Open Company Limited. AppleTalk is a registered trademark of Apple Computer, Inc. TrueType is a trademark and Macintosh is a registered trademark of Apple Computer, Inc. TV Elite Pro is a registered trademark of ADS ADS is a trademark of Advanced Digital Systems Technologies. Proxima Desktop Projector is a trademark and Proxima is a registered trademark of Proxima Corporation. The Energy Star name is a registered trademark of the U.S. Environmental Protection Agency.
All other company names and product names may be trademarks or registered trademarks of their respective owners, and are hereby acknowledged.
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TABLE OF CONTENTS
I. PRODUCT OVERVIEW ....................................................................................................................1
II. DESIGN FEATURES ..........................................................................................................................1

A. B. C. D. E. F. G. H. I. J. K. L. M. N. O. P. Q. R. S. T. SmartScan Page Recognition ......................................................................................................................... 1 Secure Printing And Copy Reservation ......................................................................................................... 1 ImageSERVER In-Line Finishing .................................................................................................................... 1 NetSpot .......................................................................................................................................................... 2 Chapterization ................................................................................................................................................... 2 Confidential User Mailboxes ............................................................................................................................ 2 Booklet Maker .................................................................................................................................................. 2 Dual Copier Memory Mode .............................................................................................................................. 2 Forms Registration............................................................................................................................................ 2 High Speed, High Image Quality...................................................................................................................... 2 Standard Image Server ...................................................................................................................................... 2 No-Stacking Duplexing Mechanisms ............................................................................................................... 2 Large Paper Sources ......................................................................................................................................... 3 Printer Compatibility......................................................................................................................................... 3 High Image Quality........................................................................................................................................... 3 Various Delivery Processing (With Accessory) ............................................................................................... 3 Finisher-D1 ....................................................................................................................................................... 3 Saddle Finisher-D2 ........................................................................................................................................... 3 Differences Between the imageRUNNER 550 and 600 ................................................................................... 3 Configuration Chart .......................................................................................................................................... 4
III.
A. B. C. D. E. F. G. H.
SPECIFICATIONS ...........................................................................................................................5
imageRUNNER 550/600 .................................................................................................................................. 5 Automatic Document Feeder ............................................................................................................................ 6 Paper Deck-C1 .................................................................................................................................................. 6 Finisher-D1 ....................................................................................................................................................... 6 Paper Folding Unit-B1...................................................................................................................................... 6 Cover Insertion Unit-A1 ................................................................................................................................... 7 Saddle Finisher-D2 ........................................................................................................................................... 7 Network Multi-PDL Printer Board-F1.............................................................................................................. 8
IV.
A. B. C. D. E. F. G. H. I. J. K. L. M. N. O. P. Q.
SERVICE FEATURES .....................................................................................................................9

Serviceability .................................................................................................................................................... 9 Upgrading ......................................................................................................................................................... 9 Upgrading Network Multi-PDL Printer Board-F1.......................................................................................... 11 Service Mode .................................................................................................................................................. 11 Power and Plug Requirements ........................................................................................................................ 11 Estimated Installation Time ............................................................................................................................ 12 Consumables ................................................................................................................................................... 12 Periodic Replacement Parts............................................................................................................................. 12 Consumable Parts............................................................................................................................................ 13 ADF Consumable Parts................................................................................................................................... 14 Finisher-D1 Consumable Parts ....................................................................................................................... 14 Saddle Finsiher-D2 Consumable Parts............................................................................................................ 14 Paper Deck-C1 Consumable Parts .................................................................................................................. 15 Customer Maintenance ................................................................................................................................... 15 Periodic Maintenance Items............................................................................................................................ 16 Stapler Stacker Finisher-D1 Periodic Maintenance Items .............................................................................. 17 Saddle Finisher-D2 Periodic Maintenance Items............................................................................................ 18 REV. 1 August 1999 Page iii
R.
ADF Periodic Maintenance Items................................................................................................................... 19
V. SERVICE POLICY ...........................................................................................................................20

A. B. C.
1. 2. 3. 4. 5.
Customer/Dealer Support................................................................................................................................ 20 Technical Support Division ............................................................................................................................ 20 Systems Support Division............................................................................................................................... 21

Systems Support Division............................................................................................................................ 21 Internet / World Wide Web Access .............................................................................................................. 21 Multi-Line Bulletin Board Systems ............................................................................................................... 21 Automatic Document Retrieval Systems (Fax Back On Demand) ....................................................................... 21 Connectivity Support.................................................................................................................................... 22
D. E.
1. 2.
Recommended Monthly Copy Volume........................................................................................................... 23 Warranty Conditions....................................................................................................................................... 23

End User Warranty ...................................................................................................................................... 23 Warranty Administration Reduction Program (WARP)................................................................................. 23
F. G.
Dealer Parts Support Program......................................................................................................................... 24 Return of Empty Toner Cartridge ................................................................................................................... 25
VI.
A. B.
SUGGESTED MAINTENANCE AGREEMENT ........................................................................26

Suggested Maintenance Agreement Rates ...................................................................................................... 26 Estimated Cost ................................................................................................................................................ 27
1. 2. imageRUNNER 550..................................................................................................................................... 27 imageRUNNER 600..................................................................................................................................... 28
C. D.
1. 2.
Annual Suggested Maintenance Agreement Rates For Optional Accessories................................................ 29 Data Sheet ....................................................................................................................................................... 30
imageRUNNER 550..................................................................................................................................... 30 imageRUNNER 600..................................................................................................................................... 30
VII. TRAINING.......................................................................................................................................32
A. B. C. D. Overview......................................................................................................................................................... 32 Training Summary .......................................................................................................................................... 32 Training Prerequisites ..................................................................................................................................... 33 Materials ......................................................................................................................................................... 33
VIII. SERVICE AUTHORIZATION REQUIREMENTS ....................................................................34

A. B. Authorization Policy ....................................................................................................................................... 34 Requirements .................................................................................................................................................. 35
IX.
A. B. C. D.
APPENDIX ......................................................................................................................................37
imageRUNNER 550 Product Limited Warranty ............................................................................................ 37 imageRUNNER 600 Product Limited Warranty ............................................................................................ 38 imageRUNNER 550/600 Product Accessory Limited Warranty .......................................................................... 39 imageRUNNER GPR-1 Drum Limited Warranty .......................................................................................... 40
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I.
Product Overview
The imageRUNNER 550/600, part of Segment 4, are high speed multifunction production copiers and printers created to improve workgroup manufacturing and Print on Demand requirements with the ability to handle the high quality production level of printing and copying. The imageRUNNER 550/600 comes standard with the ADF, a new document handling structure, which allows for faster throughput. The main unit is a high-speed, high-endurance digital copier with a full array of network printing capabilities. With the optional Finisher-D1, Saddle Finisher-D2, Cover Insertion Unit-A1, and Paper Folding Unit-B1 the imageRUNNER 550/600 features full finishing in the form of multi-position stapling, 3-hole punching, Z-folding, and document insertion. The imageRUNNER 550/600 also features support for a single pass duplex system to output duplex copies/prints at rated engine speed and standard finishing capabilities1. Offering the most robust finishing capabilities in its class, the imageRUNNER 550/600 is targeted to the high-speed digital copier/network printer, and industrial printing market. As an ENERGY STAR Partner, Canon U.S.A., Inc. has determined that this product meets the ENERGY STAR guidelines for energy efficiency.
II.
Design Features A. SmartScan Page Recognition

The imageRUNNER 600 has a built-in OCR, (Optical Character Recognition), which recognizes text orientation, and ensures that the correct orientation of originals (up/down/right/left) and characters (vertical/horizontal writing) duplex the output when selected with Image Combination features.
B.
Secure Printing And Copy Reservation

The imageRUNNER 550/600 can store multiple copy jobs in memory to maximize productivity by improving system performance and to simplify job completion.
C.
ImageSERVER In-Line Finishing

This feature delivers scan once, print many, auto image orientation, automatic page impositioning for saddle stitch output, dedicated user mailboxes, forms management and storage capabilities.
To output documents it is necessary to purchase either the optional Finisher-D1 or the Saddle Finisher-D2.
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D.
NetSpot
NetSpot offers a consistent user interface across all computing platforms and simplifies the process for installation, configuration, and device management.
E. F.
Chapterization
Allows for the insertions of cover stock paper into a document.
Confidential User Mailboxes

Confidential print jobs can be placed in a mailbox, which can be printed out later. Support of up to 100 (00-99) User Mailboxes2.
G. H.
Booklet Maker
The imageRUNNER 550/600 can arrange originals into booklet format.
Dual Copier Memory Mode

This feature allows users to perform two copy jobs, as well as a print job, continuously driving the engine at its rated speed.
I.
Forms Registration
Frequently used forms can be stored in resident memory up to 100 (00-99).
J.
High Speed, High Image Quality

1. Copying Speed: imageRUNNER 550: up to 55 copies per minute (1-on-1) imageRUNNER 600: up to 60 copies per minute (1-on-1) 2. Reading Resolution: 600 x 600 dpi 3. Writing Resolution: 1200 (equivalent) x 600 dpi
K.
Standard Image Server

The imageRUNNER 550/600 comes standard with a 2.1GB hard drive capable of electronic sorting.
L.
No-Stacking Duplexing Mechanisms

The copier does not stack sheets in the duplexing unit, enabling an uninterrupted flow of sheets when making double-sided copies.
Printer board MUST be installed to use Mailbox feature.
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M.
Large Paper Sources

With the addition of the Side Paper Deck-C1, the imageRUNNER 550/600 can keep as many as 7,650 sheets of copy paper for ready supply. Cassette 1: 1,500 sheets Cassette 2: 1,500 sheets Cassette 3: 550 sheets Cassette 4: 550 sheets Multifeeder: 50 sheets Side Paper Deck-C1 (accessory) 3,500 sheets
N.
Printer Compatibility
With the installation of a printer board (accessory), the copier can serve as a printer in a network environment.
O.
High Image Quality

The Digital Image Processing System refines the copy quality of the images by smoothing, which allows for 1200 dpi equivalent x 600 dpi in text mode or text/photo mode. The new A-Si drum with the Toner Replenishment System allows for less replacement steps, no standby period, and material recycling. The newly developed toner cartridge will produce sharper, higher quality images.
P.
Various Delivery Processing (With Accessory)

Finisher-D1 (accessory): 1 or 2 point stapling Saddle Finisher-D2: Book binding (middle fold)
Q.
Finisher-D1
The Finisher-D1 has one fixed tray (sample tray), one shifting tray, and a Multi-position stapler, which are standard.
R.
Saddle Finisher-D2
A Mini-CRD that has two shifting trays, Multi-position stapler, puncher and saddle stitch, which are all standard. The Z-fold and Post Processor Inserter are optional. Saddle Finisher-D2 outputs the document face down.
S.
Differences Between the imageRUNNER 550 and 600

The imageRUNNER 550 offers virtually the same functionality and features as the imageRUNNER 600, with the exception of SmartScan Page Recognition, copies per minute and monthly copy volume. The imageRUNNER 550 copies up to 55 pages per minute with a maximum monthly copy volume of 200,000 while the imageRUNNER 600 copies up to 60 pages per minute with a maximum monthly copy volume of 250,000.
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T.
Configuration Chart
Saddle Finisher-D2 F24-9511-000
Finisher-D1 F24-9411-000
Paper Folding Unit-B1* F24-9503-000*
imageRUNNER 550 F13-5638-001 imageRUNNER 600 F13-5631-SET
Paper Deck-C1 F24-6313-000
Supplies:
Transparency Type E imageRUNNER 550/600 Drum imageRUNNER 550/600 Black Toner Staple Cartridge-D2 Staple-E1 Roll Paper for C.C.P.-A1 9-70015-E1 F43-6601-700 F42-3001-700 F23-2930-000 F23-5705-000 SSF-H1200
Items included in the imageRUNNER 550/600 Copier Box:
Connectivity Accessories:
Network Multi-PDL Printer Board-F1 Network Interface Kit-TR4 F61-7403-SET F61-6558-100
Other Accessories:
Cover Insertion Unit-A1* Cassette-P2 Cassette Heater-15 Cassette Heater-16 Document Tray-C1 F24-9502-000 F32-1512-000 F24-9911-000 F24-6316-000 F31-9701-000
Developer Unit x 1 Developer Plate Attachment x 1 Original Output Tray x 1 Size Plate x 1 imageRUNNER 550/600 Drum x 1 Cassette-P2 (Universal) x 2 imageRUNNER 550/600 Series Manual x 1 Machine Warranty Card x 1 Drum Warranty Card x 1 Registration Card USA x 1 Registration Card Canada x 1 Installation Checklist x 1 Document Tray
* Available only as an option with the Saddle Finisher-D2.
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III.
Type:
Specifications A. imageRUNNER 550/600

Digital Multifunction Imaging System Laser Dry Electrostatic Transfer System Fixed type Stand-alone and MFP models have ADF as standard equipment Amorphous Silicon Drum (Estimated Yield: 5,000,000) Blade Corona Charging Heat Roller Engine: 600 dpi x 600 dpi Enhanced: 1200 dpi x 600 dpi 600 dpi x 600 dpi 11x17 (Ledger) 11x17 (Ledger) 1-999 Standard automatic single pass duplexing 5 minutes or less ADF Scan: Less than 6 seconds Platen Board Scan: Less than 5.2 seconds imageRUNNER 550 up to: imageRUNNER 600 up to: 55 cpm (LTR) 60 cpm (LTR) TBD cpm (LTR-R) 46 cpm (LTR-R) TBD cpm (11x17) 30 cpm (11x17) 25-400% (1% increments) 18 MB DRAM Page Memory (Memory Board) 2.1 GB HDD Image Server standard load 2 front load cassettes 2 high capacity trays Stack bypass 4150 sheets (2 x 550 front load cassettes & 2 x 1,500 high capacity trays & 50 stack bypass) 7650 sheets (4,150 + 3,500 Paper Deck-C1) 120v 44-3/4 x 30-1/8 x 31-3/8 55-3/4 x 28-3/8 553 lbs.
Imaging System: Document Tray: Document Feeder Device: Photoconductor: Cleaning Method: Charging Method: Fixing Method: Resolution:
Scanning Resolution: Maximum Document Size: Copy Size: Maximum Copy Run: Duplexing: Warm-up Time: First Copy Time:
Copy Speed:
Zoom: Memory Capacity: Paper Feed Method:
Maximum Paper Feed:
Power Supply: Dimensions (HxWxD): Installation Space (WxD): Weight:
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B.
Paper Size: Paper Weight: Power Source: Weight:
Automatic Document Feeder

100 sheets Letter only 8-1/2 x 11 Letter 13 lb. Bond to 110 lb. index (Tray) / 10 lb. Bond to 100 lb. index (Bypass) Directly from main unit Approx. 46.2 lb. 5-5/8 x 25-1/2 x 22-3/8
Paper Capacity:
Dimensions: (H x W x D)
C.
Paper Size: Paper Weight: Power Source: Weight:
Paper Deck-C1
3500 sheets 8-1/2 x 11 Letter 17 lb. Bond to 110 lb. index Directly from main unit Approx. 90.3 lb. 20-1/2 x 12-3/4 x 33
Paper Capacity:
Dimensions: (H x W x D)
D.
Tray capacity:
Finisher-D1
2 trays Top Tray3: 250 sheets Non-Staple (All sizes) Lower Tray: 2,000 sheets, 100 sets (Letter) 1,000 sheets, 100 sets (11 x 17) Top Tray: Postcard-11 x 17 Lower Tray: STMT-11 x 17 Multi-Position stapling: Top corner 2 sided margin (2 patterns) Two side margin (1 pattern) 50 sheets (Letter-11 x 17) Directly from main unit Approx. 141 lb. 39-1/4 x 25-3/4 x 27-7/8
Number of Trays:
Paper Size:
Staple Position:
Stapling Capacity: Power Source: Weight: Dimensions: (H x W x D)
E.
Paper Folding Unit-B14

11 x 17 only 17lb. to 20 lb. Bond Directly from main unit. Approx. 99.2 lb. 39-1/.4 x 7-1/4 x 27-7/8
Acceptable Document Size: Foldable Document Weight: Power: Weight: Dimensions: (H x W x D)

3 4
Only lower tray shifts Available as an option only with the Saddle Finisher-D2.
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F.
Cover Insertion Unit-A15

100 sheets Statement to Ledger 17 lb. Bond to 110 lb. Index Directly from unit Approx. 44 lb. 5-3/4 x 22-1/8 x 22-7/8
Maximum Stacking Capacity: Acceptable Document Size: Acceptable Document Weight: Power: Weight: Dimensions: (H x W x D)
G.
Tray capacity:
Saddle Finisher-D2
3 Trays (One Saddle Stitch) Top Tray : 1,000 sheets, 100 sets (Letter) 500 sheets, 100 sets (11 x 17) 6 Lower Tray : 2,000 sheets, 100 sets (Letter) 1,000 sheets, 100 sets (11 x 17) Saddle Stitch Tray: 15 sheets (60 sheets Original), 30 sets Multi-Position stapling: Top corner 2 sided Margin (2 patterns) Two side margin (1 pattern) 3-hole punch (left margin) 50 sheets (Saddle stitch 15 sheets) Total Sides Imaged: 60 total sides (15 sheets) Total Sets: 30 total sets Folding: V Folding standard LTR-R - 11 x 17 Top Tray: Postcard - 11 x 17 Lower tray: STMT - 11 x 17
6
Number of Trays:
Staple/Punch Positions:
Staple/Punch Capacity: Saddle Stitch Specifications:
Paper Size:
Punch Method: Punch Speed: Punch Paper Dust Stock: Power Source: Weight: Dimensions: (H x W x D)
5 6
Rotary (1 sheet at a time) 60 ipm 15,000 sheets Directly from main unit Approx. 233 lb. 39-1/4 x 31 x 27-7/8
Cover sheet mode only (no sheet insertion mode) / Available as an option only with the Saddle Finisher-D2. Top and Lower Tray shifts.
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H.
Type: Processor: RAM: PDL Support:
Network Multi-PDL Printer Board-F1

Embedded Print/Network RISC, MIPS R5000, 200 MHz Standard: 32 MB (168 pin DIMM) Maximum: 64 MB (168 pin DIMM) Two DIMM slots available Adobe PostScript 3 PCL5e HPGL2 (PCL Emulation Only)
PostScript Fonts: PCL Fonts: Hard Disk: Optimized Features: Printer Interface Ports:
139 Type 1 and Type 3 45 True Type 2.1 GB Continuous Print RIP-While-Print
Bi-directional Centronics (Auto sensing)
Network Controller Specifications: Topology: Ethernet Token Ring (Optional) Speed: 10/100 Mbps Ethernet 4/16 Mbps Token Ring Protocols Supported Ethernet: Ethernet: TCP/IP IPX / SPX Ethernet Peer to Peer AppleTalk Token Ring: TCP/IP SPX/IPX Network Interface Connections: Ethernet: 10 Base T (RJ45) AUI (D Sub 15) Token Ring: 10 Base 5 RJ45 DB9
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IV.
Service Features A. Serviceability

To ensure machine reliability and copies of the highest quality, Canon U.S.A., Inc. recommends that a Quality Assurance Visit be performed every 250,000 copies. Quality Assurance requires the cleaning, checking, and replacement of parts as necessary for specific areas every 250,000 copies. The frequency of the Quality Assurance Visits will depend on the following conditions: monthly copy volume, environment, type of originals copied and customers handling of the copier equipment.
,QVWDOODWLRQ 4$ 583. 4$ 833. 4$ :83.
A QA Procedure will require the replacement of various consumable parts every 250,000 copies.
B.
Upgrading
The Image Processor Printed Circuit Board (PCB) and Multi-Function Controller (MFC) PCB are each equipped with Double Inline Memory Module (DIMM), which contains Flash ROM and Firmware programmed into each DIMM. Note: The Original Orientation Detection PCB is located near the IP PCB of the imageRUNNER 550/600. It is also equipped with DIMM, which store fonts, and has 72 pins. DIMMs are labeled by memory capacity and purpose of the DIMM (mentioned on it) to distinguish the difference between these DIMMs and the DIMM for the Original Orientation Detection PCB. A Personal Computer is required when installing upgraded firmware. Use Bicentronics I/F cable7 as an interface between the personal computer and the imageRUNNER 550/600 to enable high-speed transmission of the data. The required time to complete the upgrade is approximately ten minutes.
The following Bicentronics I/F cable is required: One end of the cable should have a TYPE A connector prescribed by IEEE1284 (25 pin, for PC connection). The other end should have a TYPE B connector (38 pin, for copier connection). Cables conforming to the IEEE1284 are marked IEEE Std. 1284 compliant.
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B.
Upgrading (contd)
The recommended specifications for the PC to use for the download are listed below. 1) CPU: Pentium 133MHz or higher (A Pentium 75MHz proved to be inadequate) 2) Memory: 16MB or more 3) Empty HD Capacity: 10MB8 of available hard disk space 4) Printer Port: ECP mode must be both supported and selected Download software will be provided to the dealer via Canon On-line. The download software will provide RAM data (setting of service mode and user mode) back-up function.
Download tool (software) only. Actual space depends on the quantity (volume) of software, such as program software from old version or from other model machines, for which a back up is to be performed. A separate space is needed to house the IP (2MB) and MFC (4MB) for the imageRUNNER 550/600.
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C.
Upgrading Network Multi-PDL Printer Board-F1

Since the Network Multi-PDL Printer Board-F1 system software requires a large memory capacity, it will be provided in the form of a CD-ROM. This upgrade is done in the same way as the main unit firmware upgrade; by downloading the CD-ROM data from a PC to the printer extension boards HDD via a Bicentronics I/F.
D.
Service Mode
In order to decrease the down time of the main unit, where efficient regular service is possible, the number of sheets used for regular exchange parts/consumable parts can be confirmed in service mode. Using the main service mode, the technician can efficiently implement / prepare for the exchange of parts and the next regular service.
E.
Power and Plug Requirements

The imageRUNNER 550/600 requires a 20 AMP outlet as well as a NEMA 5-20R receptacle 20 ampere outlet (See Figure 1) for proper operation. Confirm that a NEMA 5-20R receptacle is available prior to installation. CAUTION DO NOT ATTEMPT TO PLUG THE imageRUNNER 550/600 COPIER INTO A STANDARD NEMA 5-15R RECEPTACLE. DOING SO MAY RESULT IN AN OVERLOAD TO THE ELECTRIC CIRCUITS OR DAMAGE TO THE COPIER.
Figure 1 NEMA 5-20R Receptacle (20 ampere)
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F.
Estimated Installation Time

Description imageRUNNER 550/600 w/ADF Finisher-D1 Saddle Finisher-D2 Paper Deck-C1 Network multi-PDL Printer Board-F1 Network Interface Kit-TR4 Estimated Time 45 minutes 30 minutes 30 minutes9 15 minutes 40 minutes 30 minutes
G.
Consumables
No. 1 2 Description imageRUNNER 550/600 Drum Unit imageRUNNER 550/600 Black Toner Product Number F43-6601-700 F42-3001-70011 Quantity 1 1 Expected 10 Yield/Life 5,000,000 sheets 33,00012 sheets 6% line document, 0.05g/LTR/ 1 sheet Remarks
H.
Periodic Replacement Parts

No. 1 2 3 4 5 Description Pre-transfer/ transfer/separation/ primary corona wire Primary grid wire Thermistor Thermistor No. 2 Thermoswitch Part Number
13
Quantity AR AR 1 1 1
Estimated Yield/Life 250,000 sheets 500,000 sheets 500,000 sheets 500,000 sheets 1,000,000 sheets
10
FY3-0040-000 FY1-0883-000 FH7-7463-000 FH7-7464-000 FH7-6281-000
Does not include Cover Insertion Unit-A1 or Paper Folding Unit-B1. An additional 60 minutes is needed to install both of these options. Estimated average values in the field, based upon data from supplier. Data is subject to change depending upon many factors including, without limitation, monthly printer volume, environment, type of image printed or copied and customer handling of the equipment 11 Includes 3 bottles of toner. 12 Approximate yield for 1 bottle of toner. 13 Part Numbers are subject to change due to engineering changes, etc.
10
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I.
No.
Consumable Parts
Description Scanning lamp Developing cylinder Developer roller Cleaner separation claw Cleaning Blade Primary charging unit Transfer / separation charging unit Pre-transfer charging unit Primary charging cleaner 1 Primary charging cleaner 2 Transfer charging cleaner 1 Transfer charging cleaner 2 Separation charging cleaner Pre-transfer charging cleaner Pre-transfer charging scraper Upper fixing roller Lower fixing roller Fixing web Insulating brush (front/rear) Upper delivery separation claw Lower delivery separation claw Curl Guide (center) Curl Guide (front) Curl Guide (rear) Pick-up roller (Deck/Cassette) Pick-up / Feeding roller (Deck / Cassette) Separation roller (Deck / Cassette) Pick-up roller (stack bypass) Pick-up / Feeding roller (stack bypass) Separation roller (stack bypass) Part Number
13
Quantity 1 1 2 3 1 1 1 1 2 2 1 1 1 1 1 1 1 1 2 6 2 1 1 1 8 8 4 2 2 1
Estimated Life
10
Remarks
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30
FH7-3347-000 FB4-1819-000 FS5-6579-000 FB4-8018-000 FB4-1596-000 FG6-2015-000 FG6-2045-000 FG6-2016-000 FF2-3552-000 FF2-3551-000 FF5-6883-000 FF5-6884-000 FF5-7891-000 FF5-3090-000 FF5-7934-000 FB2-7200-000 FB4-2220-000 FY1-1157-000 FB2-7239-000 FC1-0391-040 FA2-9037-000 FF5-9413-000 FF5-9543-000 FF5-9544-000 FB4-2033-000 FB4-2034-000 FB2-7777-020 FB4-2033-000 FB4-2035-000 FB2-7545-000
200 hours 1,000,000 sheets 1,000,000 sheets 250,000 sheets 1,000,000 sheets 1,000,000 sheets 1,000,000 sheets 1,000,000 sheets 500,000 sheets 500,000 sheets 500,000 sheets 500,000 sheets 500,000 sheets 500,000 sheets 500,000 sheets 500,000 sheets 500,000 sheets 500,000 sheets 500,000 sheets 500,000 sheets 1,000,000 sheets 500,000 sheets 500,000 sheets 500,000 sheets 250,000 sheets 250,000 sheets 250,000 sheets 120,000 sheets 120,000 sheets 120,000 sheets Number of sheets actually used. Exchange at same time as with the Upper fixing roller. One edge: 500,000 sheets
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J.
No. 1 2 3 4 5
ADF Consumable Parts

Description Feeding belt Pick-up roller Separation unit14 Feeding roller14 (separation unit child parts) Separation belt14 Part Number
13
Quantity 1 2 1 1 11
Estimated 10 Life 200,000 sheets 250,000 sheets 250,000 sheets 250,000 sheets 250,000 sheets
Remarks
FB4-8065-000 FB4-7640-000 FG6-2746-000 FG6-2748-000 FE6-3059-000
The number of copies is the total of sheets actually used.
K.
No. 1 2
Finisher-D1 Consumable Parts

Description Stapler Paddle Part Number
13
Quantity 1 3
Estimated 10 Life 500,000 staples 1,000,000 sheets
Remarks 5,000 stapling operations per cartridge.
FB4-5390-000 FB4-8435-000
L.
No. 1 2 3 4 5
Saddle Finsiher-D2 Consumable Parts

Description Staple unit Paddle Upper delivery roller (for stack tray only) Rollette belt Staple unit Part Number
13
Quantity 1 3 1 4 2
Estimated Life
10,15
Remarks
FB4-5390-000 FB4-8435-000 FB4-8363-000 FB4-8709-000 FB3-7860-000
Staple 500,000 times 1,000,000 sheets 1,000,000 sheets 1,000,000 sheets Staple 100,000 times Saddle stitcher assembly Puncher assembly 100,000 times when the rate of 200g/m2 paper use is 5% Cover Insertion Unit-A1 Finisher assembly
Punch unit (inch)
FG6-3320-000
1,000,000 times
7 8 9 10 11 12
14
Pick-up roller Feeder roller unit16 Separation belt16 Separation unit16 Static eliminator (right) Static eliminator (left)
FB4-7640-000 FG6-2748-000 FC2-1827-000 FG6-3304-000 FA1-4842-030 FA4-2371-000
2 1 11 1 1 1
250,000 sheets 250,000 sheets 250,000 sheets 250,000 sheets 1,000,000 sheets 1,000,000 sheets Paper Folding Unit-B1
It is recommended to replace the entire Separation Unit (FG6-2746-000). However, the Feeder Roller (FG6-2748-000) or the Separation Belt (FE6-3059-000) could be replaced separately. 15 These values all refer to A4 size as counter values taken from the finisher counter in service mode. 16 Replacement of the Separation unit, FG6-3304-000, (including the Feed roller unit, FG6-2748-000 and the Separation belt, FC2-1827-000) is recommended. However, it is possible to replace the Feed roller unit or Separation belt individually.
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M.
No. 1 2 3
Paper Deck-C1 Consumable Parts

Description Pick-up roller Feeding roller Separation roller Part Number
13
Quantity 1 1 1
Estimated Life 10 (Copies) 200,000 sheets 200,000 sheets 200,000 sheets
Remarks
The number of copies is the total of sheets actually used.
FB4-2033-000 FB4-2034-000 FB2-7777-020
N.
No. 1 2 3
Customer Maintenance
Item Clean copyboard glass Clean copyboard pressure plate Clean static eliminator Timing As required
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O.
Periodic Maintenance Items :clean q:replace _:lubricate

Part Copyboard glass Ozone filter Dust proof filter
On Installation Every 250,000 copies Every 500,000 copies
R:adjust
Every 750,000 copies
u:inspect
Every 1,000,000 copies
Unit External control
Remarks
uR
Inspection and adjustment at first 250,000 copies only. Clean with Alcohol and apply S20 oil.
Scanner
Scanner cable
Scanner rail Optical unit Mirrors No. 1-No. 3 Dust proof glass Document scanning reflector White reference Charging unit Corona wires (primary, pretransfer, transfer / separation Gold wires (primary) Transfer unit shield plate Roller electrodes Photosensitive Drum Photosensitive Drum
_ q
Use Alcohol and Drum Cleaning Powder (CK-0429). Use Alcohol and apply Barrierta Grease (FY9-6008).
Slipring
Developing unit
Developing cylinder Developing unit roller
Cleaner
Side scraper Toner Tray (Front/Rear) Magnetic roller
Delivery
Separation claw (upper and lower)
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:clean
Unit Waste toner collection Fixing unit
q:replace
_:lubricate
Every 250,000 copies Every 500,000 copies
R:adjust
Every 750,000 copies
u:inspect
Every 1,000,000 copies
Part
On Installation
Remarks Inspect / remove
Waste toner box Inlet guide Web Oil receptacle Thermistor Sub Thermistor Thermoswitch
u u q q q
Take up slack upon installation
Paper Feed / Feeder Assembly
Transfer guide
Register roller (upper and lower) Feed belt Each feed roller Double-Sided unit Regisensor on both sides
P.
Stapler Stacker Finisher-D1 Periodic Maintenance Items :clean q:replace _:lubricate R:adjust u:inspect
Item Every 250,000 17 copies Remarks Use blower brush
Stack Tray B Paper Sensor Inlet Path Paper Sensor Buffer Path Paper Sensor Lower Path Paper Sensor
17
This is the minimum interval for the imageRUNNER 550/600.
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Q.
Saddle Finisher-D2 Periodic Maintenance Items :clean q:replace _:lubricate R:adjust u:inspect
Item
Every 100,000 copies Every 250,000 copies
Remarks
Paper sensor (4 locations) Entrance path sensor Buffer path sensor Lower path sensor Punch scraps sensor prism Punch assembly (5 locations) Paper set sensor Feeder roller Pick-up roller Separation belt Extraction roller Folding roller A/B/C No. 2 folding roller
Paper Folding Unit-B1 Cover Insertion Unit-A1 Puncher assembly When replacing Punch unit Finisher assembly
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R.
ADF Periodic Maintenance Items :clean q:replace _:lubricate R:adjust u:inspect

Every 100,000 copies or 18, 19 Every six months Every 200,000 copies 18, 19 or Every Year Remarks
Location Copyboard glass Document Feed Belt Second-last sheet detector Separation sensor Skew sensor Register roller front sensor Register roller rear sensor Reversing sensor Manual register roller sensor Pick-up roller Feed roller Separation belt Extraction roller Register roller Reversing roller A, roller Manual roller, roller Delivery roller, roller
18 19
The number of copies is the total of sheets actually used. The number of sheets actually used can be confirmed with the copiers service mode.
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V.
Service Policy A. Customer/Dealer Support

The customer/dealer support for the imageRUNNER 550/600 is listed below:
Inquiries General - Product Information, Installation Information, Network Assistance Hardware, accessories, and connectivity devices
Software - required to operate the system Product Information/ Troubleshooting information Product Information/Print Drivers Product & Technical Information
Origin
Dealers
Supported by System Support Division Technical Support Center 1-800-528-2830 9am to 6pm (EST)
Regional ISG Copier Service Systems Support Division (SSD), System Engineers through Technical Support Center/System, Engineer at Dealership SSD Fax Back System 1-516-328-4282 Canon World Wide Web Site; (http://www.usa.canon.com/) Go to Software Center at this site; SSD Bulletin Board System 1-516-328-5898 Canon On-line
Dealers
Dealers
Dealers
Customers/Dealers
Dealers
B.
Technical Support Division

1. Regional ISG Service Offices The ISG Regional Service Office will provide hardware and connectivity hardware support to dealers on the operation of the imageRUNNER 550/600. 2. Canon On-line Canon On-line is the on-line service developed to communicate and distribute information to Canons network of dealers through electronic means. Using Canon On-Line, dealers can access the library in which the technical publications and service guides are available as electronic data.
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C.
Systems Support Division

1. Systems Support Division The Systems Support Division (SSD) has been established specifically to support the dealer in the connectivity and system network areas. SSD is the connectivity answer source for Canon ISG Dealers. 1.1. Technical Support Center The Systems Support Division Technical Support Center will provide software support for the imageRUNNER 550/600 to dealers. The Technical Support Center telephone number is; 1-800-528-2830, the hours are 9 AM to 6 PM (EST). The Technical Support Center may cover areas such as: 2. interfacing connectivity issues product functionality technical questions product information
Internet / World Wide Web Access The Canon Website is at http://www.usa.canon.com. Along with the latest product information, dealers will have access to the Software Center. The Center provides a wide range of specific product documentation, printer drivers, utilities, and detailed technical bulletins that are available 24 hours a day, 7 days a week. Multi-Line Bulletin Board Systems Allows multiple user access, upload or download the latest printer driver and utilities, as well as technical information via your computer. Call 1-516-328-5898. The modem setting is 8/N/1, up to 28,800-baud rate and is available 24 hours a day, 7 days a week. Automatic Document Retrieval Systems (Fax Back On Demand) A Fax Back (Automatic Document Retrieval System) System is an automated way for customers to obtain information directly from a company. The customer calls an automated telephone system, makes menu choices as to the information they want, and inputs their fax number. The requested information is then faxed to the customer. This alternate avenue of support can provide vital information (such as product specifications and answers to common technical questions) automatically received via fax or by calling 1-516-328-4282. Fax Back on Demand is available 24 hours a day, 7 days a week.
3.
4.
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C.
Systems Support Division (contd)

5. Connectivity Support The Canon Connectivity escalation procedure is diagrammed below. This same procedure will be utilized for the support of the imageRUNNER 550/600.
Canon Connectivity Support
Customer
Systems Support Division Product Information - Software Installation - Network Assistance Technical Support Center 1-800-528-2830 Fax Back System 1-516-328-4282 Canon USA Regional Office Bulletin Board System 1-516-328-5898
Service Request or Software / Connectivity Inquiry
Dealership System Engineer
WWW - Software Center

http:// www.usa.canon.com
Technical Support Division Hardware Support
Service
SSD System Engineer Technical Support Engineering Services Dept. Digital Imaging Black & White
Canon On-Line Technical Publications and Service Guides
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D.
Recommended Monthly Copy Volume

The suggested maximum monthly copy volume: imageRUNNER 550: 200,000 copies/prints imageRUNNER 600: 250,000 copies/prints The optimum performance range is: imageRUNNER 550: 30,000 70,000 copies/prints imageRUNNER 600: 30,000 120,000 copies/prints
E.
Warranty Conditions
For detailed end-user warranty information, please refer to the warranty cards located in the Appendix. 1. End User Warranty imageRUNNER 550/600 Product Warranty (end-user) 200,000 copies or 90 days, whichever comes first.
imageRUNNER 550/600 Product Accessory Limited Warranty (end-user) 90 days after delivery imageRUNNER 550/600 Drum Warranty (end-user) Full Credit: Prorated Credit: 2. 70,000 copies or 30 days from the date of original purchase, whichever comes first. 1,750,000 or 1 year from the date of original purchase, whichever comes first.
Warranty Administration Reduction Program (WARP) Dealers purchasing an imageRUNNER 550/600 copier and drum will receive WARP credit during the month following their purchase. The credit will cover the dealers cost for defective parts with a dealer cost under $300 replaced during the term of the end-user warranty. Defective drums and defective parts with a dealer cost over $300 that were replaced during the term of the end-user warranty should be returned along with all applicable documentation to Canon USA, Inc. for processing. Any questions on this program can be answered by your Canon Regional Field Technical Specialist (FTS) or Regional Service Manager.
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F.
Dealer Parts Support Program

To help dealers hold down their cost of service Canon U.S.A., Inc. has assembled a Parts Support Program." The dealer wholesale purchase price of each Network Multi-PDL Printer Board-F1 includes, at no additional charge to the dealer, replacement parts for defective parts found in each such unit for one year following the dealers installation of the unit. When a replacement part is required, a representative from your dealership can contact the Warranty Control Section in Lake Success at 1-516-328-5742. The Canon representative will request some essential information about the service call, as well as the desired shipping method for the requested part. Canon U.S.A., Inc. will provide standard delivery service at no charge; any requested upgrade in delivery service, will be charged to your dealership. The requested part will be shipped on the same day the order was received, and will be accompanied by an information kit that should be used when returning the defective part. The defective part, the information kit, and a service log for the copier should be returned within 30 days, otherwise, your dealership will be charged the dealer cost of the part. Damaged parts returned due to mishandling at the dealership will be charged back at dealer cost. Examples of mishandling include, but not limited to, physical damage due to improper storage, inappropriate use of tools, or improper installation procedure. When calling to request a replacement part, be prepared to provide us with the following information: Dealer code and shipping address The first and last name of the person receiving the part Canon part number, description, and model Network Multi-PDL Printer Board-F1 installation date Network Multi-PDL Printer Board-F1 serial number (SN-xxxxxx) Specific problem the defective part is exhibiting (including any error codes displayed) Method of shipment for the replacement part. an instruction sheet, green-tag, (with all information pre-completed during phone conversation) return address label
The information kit will contain:
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F.
Dealer Parts Support Program (contd)

Please note: All imageRUNNER 550/600 Network Multi-PDL Printer Board-F1 replacement requests before 4:00 PM (eastern standard time) should be directed to the Warranty Control Section at Lake Success 1-516-328-5742. After 4:00 PM (Eastern Standard Time) all imageRUNNER 550/600 Network Multi-PDL Printer Board-F1 replacement requests, should be directed to the Drum Return Center at Irvine 1-714753-4147. To provide the most accurate and current information, the list of available items from the imageRUNNER 550/600 Parts Support Program will be available via Canon On-Line. This allows your dealership to view or download the most recent imageRUNNER 550/600 Parts Support Program list. Included on the list will be; Canon part number, description, and repair pricing for out-of-warranty imageRUNNER 550/600 Network Multi-PDL Printer Board-F1.
G.
Return of Empty Toner Cartridge

Canon U.S.A. Inc. has made provisions for the dealer or the end-user to return empty imageRUNNER 550/600 (GPR-1) toner cartridges. Simply place the three (3) empty cartridges back in the original box, with the return label on the outer flap, and return to Canon. Please do not return any cartridges other than the GPR-1 toner cartridge in this box.
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IMPORTANT: SERVICE PERFORMANCE DATA, SUCH AS WORKING TIME AND VISIT RATIO SHOWN ABOVE, REPRESENTS THE ESTIMATED AVERAGE FOR A THREE-YEAR PERIOD. PERFORMANCE DATA FOR THE FIRST YEAR (FROM THE THREE-YEAR AVERAGE) MAY FALL BELOW ESTABLISHED TARGETS. THIS MAY BE THE RESULT OF THE TECHNICIANS UNFAMILIARITY WITH THE SERVICE REQUIREMENTS OF THE imageRUNNER 550/600 DURING THE FIRST YEAR OF SERVICE. THESE PERFORMANCE TARGETS ARE BASED ON ADHERENCE TO CANON'S PUBLISHED SERVICE PROCEDURES AND THE USE OF GENUINE CANON PARTS. QUALITY ASSURANCE (QA) VISITS MUST BE PERFORMED AT THE RECOMMENDED INTERVALS. FAILURE TO DO SO COULD RESULT IN SERVICE NEEDS IN EXCESS OF THESE ANTICIPATED LEVELS.
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VII.
Training A. Overview
A three-day training class at the Regional Training Centers will administer certification for the imageRUNNER 550/600. Auto certification will be given for the imageRUNNER 550 to those students that have already successfully completed the imageRUNNER 600 three-day training class. Certification for the Finisher-D1 and the Saddle Finisher-D2 can be achieved by successful completion of the two-day Finisher Basics course (see Training Summary, Section B below). Contact your Canon Regional Training Center, Canon On-Line, or Fax on Demand at 1-516-328-5455, for specific class schedules. Training for the imageRUNNER 550/600 will also be offered at authorized Train-the-Trainer dealerships. Note: The presentation material for new Train-the-Trainer programs will be in electronic format (overheads will no longer be used). To accommodate the electronic files, dealers will need a desktop or laptop computer and a projection medium such as: LCD panel for overhead projector with necessary cables. VGA to TV converter i.e. TV Elite Pro by ADS Technologies Computer Projector i.e. Proxima Desktop Projector 5900
B.
Training Summary
The imageRUNNER 550/600 three-day training class will train students on the following: imageRUNNER 550/600 ADF for imageRUNNER 550/600 The student will be given the imageRUNNER 600 Service Handbook (DU7-2100-000), and the ADF for the imageRUNNER 600 Service Manual (DU7-1101-000) in class. The Finisher Basics two-day training class will train students on the following: Finisher-D1 Saddle Finisher-D2 The accessory that is used as a Finisher Basics training machine may vary. The student will be given the service manual for the accessory training machine used in the classroom.
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C.
Training Prerequisites
Three-Day Class: Technicians must possess two prerequisites to be trained on the imageRUNNER 550/600, as follows: 1. One of the following: Certification on any GP product. Certification on any CLC product. Digital Quest And 2. Certification on NP6050/NP6560 based copier or NP6085 Finisher Basics Two-Day Class: The technician must be trained on the model that the accessory attaches to, as a prerequisite.
D.
Materials
Item Service Manual Parts Catalog Service Handbook CD-ROM of:
imageRUNNER 550/600 Service Manual imageRUNNER 550/600 Service Handbook Finisher-D1 Service Manual ADF Service Manual Network Printer Board Service Manual
Model/Accessory imageRUNNER 600 imageRUNNER 600 imageRUNNER 600 imageRUNNER 600
Part # DU7-1100-000 DU7-3100-000 DU7-2100-000 DU7-C001-00Z
Automatic Document Feeder Automatic Document Feeder Finisher-D1 Finisher-D1 Paper Deck A1/B1/C1 Network Printer Board-F1 Network Printer Board-F1
Service Manual Parts Catalog Service Manual Parts Catalog Parts Catalog Service Manual Parts Catalog
DU7-1101-000 DU7-3101-000 FY8-13FF-000 FY8-31E2-000 FY8-31D2-020 FY8-13FX-000 Included in the imageRUNNER Parts Catalog (DU7-3100-000) FY8-13GQ-000 FY8-31ED-000
Saddle Finisher-D2 Saddle Finisher-D2
Service Manual Parts Catalog
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VIII.
Service Authorization Requirements A. Authorization Policy

In order to become authorized and maintain your authorization to service the imageRUNNER 550/600, each dealer location must employ a sufficient number of technicians appropriate for the number of machines serviced by the location. The minimum number of technicians is one. Failure to maintain an adequate number of technicians can cause cancellation of the locations authorized status. As a result of being authorized, the location is ultimately responsible for the service provided for units that are placed by dealer personnel working out of that authorized location. Canon strongly recommends that each dealership location have at least one System Engineer20 (SE) to aid the technicians in the field to properly support a customers imageRUNNER 550/600 System with computers and computer networks. For a Canon copier dealership, a System Engineer working with Canon connectivity products would have the following basic job functions: Systems integration (pre-sale and post-sale) Installation Education of customers and dealership personnel Troubleshooting In order to successfully perform these tasks, it is crucial that the SE have strong computer skills and a working knowledge in the following areas (listed in order of importance): The major computer platforms (IBM compatible and Macintosh) Computer hardware (including cabling) Computer software (including drivers) Operating systems (DOS , Windows 95/98, and System 7/8) Network Operating System: Novell (latest version) Windows NT (latest version) Protocols: IPX / SPX TCP / IP Printing Scanning
20
A System Engineer (SE) is a professional title often used by hardware vendors for individuals who perform systems related tasks, such as analysis, design, and programming. System Engineers are also often involved in pre-sales activities.
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A.
Authorization Policy (contd)

In addition, computer skills and working knowledge in the following areas may also be helpful: Other computer platforms (mainframe and UNIX) Networking (Token Ring) Basic electronics
Possible backgrounds, (listed in preferred order), of a successful Canon dealership SE are: Novell CNA or CNE certification / Microsoft MCSE Canon copier service technician with two years of experience centered on connectivity products.
A degree in computer science or engineering, or a computer technician with two years of experience in the above areas.
B.
Requirements
Dealer customer service will offer each customer who has acquired a Canon brand product distributed pursuant to this Agreement: Loaner equipment or alternate means to produce copies during periods of extended downtime at no additional charge; and Periodic on-site preventive maintenance.
To restore equipment to full and complete operating status as quickly as possible, Dealer customer service will, unless Dealer and customer agree otherwise, provide each customer who has acquired a Canon brand product distributed pursuant to this Agreement: Four (4) business hour guaranteed response time; Availability of spare parts at the customer site on next business day; and Notification to customer as to when Dealer technician will arrive at customers site or when parts will be delivered.
In accordance with Canon USAs published escalation procedures for resolution of service problems, Dealer shall: Contact Canon USA Technical Support Center for assistance for any recurring problem for which a Dealer has attempted to repair two (2) times without finding a solution. Pay Canon USAs published rates and related expenses (e.g., parts, labor and travel) in cases where a Canon technical specialist is dispatched to repair a customers machine after the solution had previously been communicated (i) to Dealer by any of Canon USAs Technical Support Center or (ii) to all Dealers via Canon On-line.
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B.
Requirements (contd)
Dealer agrees to maintain the following information to be disclosed to Canon USA upon request: A complete and up-to-date service log for each customers machine at the customer site; and A complete and up-to-date record of product training for each Dealer service technician.
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IX.
Appendix A. imageRUNNER 550 Product Limited Warranty
Canon U.S.A., Inc. (Canon USA) warrants this Canon imageRUNNER 550 Product (the Product) to be free from defects in workmanship and materials under normal use and service for a period of 90 days after delivery to the purchaser or 200,000 copies, whichever comes first. During such warranty period, Canon USA shall replace, without charge, any defective part with a new or comparable rebuilt part. This warranty shall not extend to consumables such as paper, chemicals, and toner to which there shall be no warranty or replacement. Warranty replacement shall not extend the original warranty period of the Product. This warranty shall only apply if the Product is used in conjunction with compatible computers, peripheral equipment and software, as to which items Canon USA shall have no responsibility. This warranty does not cover any Canon imageRUNNER Product Accessory or Canon GPR-1 Drum, for which separate warranties are given. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THE USE OR PERFORMANCE OF THE PRODUCT. NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THE PRODUCT SHALL BIND CANON USA OR ANY SERVICE PROVIDER. NO WARRANTY IS GIVEN ON ANY USED PRODUCT. This warranty shall be void and of no force and effect if the Product is damaged as a result of (a) abuse, neglect, mishandling, alteration, electric current fluctuation or accident, (b) improper use, including failure to follow operating instructions or maintenance and environmental conditions prescribed in Canon USAs operators manual, (c) installation or repair by other than service representatives qualified by Canon USA who are acting in accordance with Canon USAs service bulletins, (d) use of supplies or parts (other than those distributed by Canon USA) which damage the Product or cause abnormally frequent service calls or service problems, or (e) use of the Product with non-compatible computers, peripheral equipment or software, including the use of the Product in any system configuration not recommended in any manual distributed with the Product. Nor does this warranty extend to any Product on which the original identification marks or serial numbers have been defaced, removed or altered. ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR CONTAINED ON THE SOFTWARE DISKETTES OR CD-ROMS ENCLOSED WITH, OR ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE, DISTRIBUTED WITH THE PRODUCT IS SOLD AS IS AND WITHOUT WARRANTY BY CANON USA. THE SOLE WARRANTY WITH RESPECT TO SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE MANUFACTURERS LICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY LIMITATIONS AND DISCLAIMERS THEREON. PLEASE CONTACT CANON USA IMMEDIATELY IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWARE MANUFACTURERS LICENSE AGREEMENT. NEITHER CANON USA NOR ANY SERVICE PROVIDER SHALL NOT BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON USA OR ANY SERVICE PROVIDER), LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON USA OR ANY SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR ANY SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CANON USA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE ANY PRODUCT SOLD BY CANON USA NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA OR ANY SERVICE PROVIDER. THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT AND STATES SUCH PURCHASERS EXCLUSIVE REMEDY.
CONDITIONS OF WARRANTY Defective parts must be returned to Canon USA with all necessary documentation. THIS WARRANTY APPLIES TO imageRUNNER 550 PRODUCTS PURCHASED AND USED IN THE U.S.A. ONLY.
CANON U.S.A., INC. One Canon Plaza Lake Success, New York 11042-1198
Canon is a registered trademark of Canon Inc. FA7-2101-010
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B.
imageRUNNER 600 Product Limited Warranty
Canon U.S.A., Inc. (Canon USA) warrants this Canon imageRUNNER 600/60 Product (the Product) to be free from defects in workmanship and materials under normal use and service for a period of 90 days after delivery to the purchaser or 200,000 copies, whichever comes first, except as to the photo-receptor drum (for which a separate warranty is given). During such warranty period, Canon USA shall replace, without charge, any defective part other than the following consumable items, parts and materials: paper and chemicals (such as developer, toner, etc.) as to which there shall be no warranty or replacement. Warranty replacement shall not extend the original warranty period of the Product. This warranty shall only apply if the Product is used in conjunction with compatible computers, peripheral equipment and software, as to which items Canon USA shall have no responsibility. This warranty does not cover any Canon imageRUNNER Product Accessory or Canon GPR-1 Drum, for which separate warranties are given. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THE USE OR PERFORMANCE OF THE PRODUCT. NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THE PRODUCT SHALL BIND CANON USA. NO WARRANTY IS GIVEN ON ANY USED PRODUCT OTHER THAN AS SPECIFICALLY SET FORTH BY CANON USA ON THE FACE OF THE PURCHASE ORDER. This warranty shall be void and of no force and effect if the Product is damaged as a result of (a) abuse, neglect, mishandling, alteration, electric current fluctuation or accident, (b) improper use, including failure to follow operating instructions or maintenance and environmental conditions prescribed in Canon USAs operators manual, (c) installation or repair by other than service representatives qualified by Canon USA and acting in accordance with Canon USAs service bulletins, (d) use of supplies or parts (other than those distributed by Canon USA) which damage the Product or cause abnormally frequent service calls or service problems, or (e) use of the Product with non-compatible computers, peripheral equipment or software, including the use of the Product in any system configuration not recommended in any manual distributed with the Product. Nor does this warranty extend to any Product on which the original identification marks or serial numbers have been defaced, removed or altered.
ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR CONTAINED ON THE SOFTWARE DISKETTES OR CD-ROMS ENCLOSED WITH, OR ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE, DISTRIBUTED WITH THE PRODUCT IS SOLD AS IS AND WITHOUT WARRANTY BY CANON USA. THE SOLE WARRANTY WITH RESPECT TO SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE MANUFACTURERS LICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY LIMITATIONS AND DISCLAIMERS THEREON. PLEASE CONTACT CANON USA IMMEDIATELY IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWARE MANUFACTURERS LICENSE AGREEMENT. CANON USA SHALL NOT BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED BY CANON USAS NEGLIGENCE), LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON USA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON USA BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CANON USA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE USE, MISUSE, OR INABILITY TO USE ANY PRODUCT SOLD BY CANON USA NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA. THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT AND STATES SUCH PURCHASERS EXCLUSIVE REMEDY.
CONDITIONS OF WARRANTY Defective parts must be returned to Canon USA with all necessary documentation. THIS WARRANTY APPLIES TO imageRUNNER 600 DIGITAL IMAGING SYSTEMS PRODUCTS PURCHASED AND USED IN THE U.S.A. ONLY.
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C.
imageRUNNER 550/600 Product Accessory Limited Warranty
Canon U.S.A. Inc. (Canon USA) warrants this Canon imageRUNNER Product Accessory (the Accessory) to the Canon imageRUNNER Product (the Product) to be free from defects in workmanship and materials under normal use and service for a period of 90 days after delivery to the original purchaser. During such warranty period, Canon USA shall, in its sole discretion and without charge, exchange any defective parts for new or comparable rebuilt parts or exchange any defective Accessory for a new or comparable used Accessory. This warranty does not cover consumable items as to which there shall be no warranty or replacement. Warranty exchange or replacement shall not extend the original warranty period of the Accessory. This warranty covers the Accessory only when it is attached to an imageRUNNER in the manner specified in Canon USAs literature. This warranty shall only apply if the Accessory is used in conjunction with compatible computers, peripheral equipment and software, as to which items Canon USA shall have no responsibility.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THE USE OR PERFORMANCE OF THE ACCESSORY. NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THE ACCESSORY SHALL BIND CANON USA. NO WARRANTY IS GIVEN ON ANY USED ACCESSORY.
This warranty shall be void and of no force and effect if the Accessory is damaged as a result of (a) abuse, neglect, mishandling, alteration, electric current fluctuation or accident, (b) improper use, including failure to follow operating instructions or maintenance and environmental conditions prescribed in Canon USAs operators manual, (c) installation or repair by other than service representatives qualified by Canon USA and acting in accordance with Canon USAs service bulletins, (d) use of supplies or parts (other than those distributed by Canon USA) which damage the Accessory or cause abnormally frequent service calls or service problems, or (e) use of the Accessory with non-compatible computers, peripheral equipment or software, including the use of the Accessory in any system configuration not recommended in any manual distributed with the Accessory. Nor does this warranty extend to any Accessory on which the original identification marks or serial numbers have been defaced, removed or altered.
ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE ACCESSORY OR CONTAINED ON THE SOFTWARE DISKETTES OR CD-ROMS ENCLOSED WITH, OR ACCOMPANYING, THE ACCESSORY), AND ANY UTILITY SOFTWARE, DISTRIBUTED WITH THE ACCESSORY IS SOLD AS IS AND WITHOUT WARRANTY BY CANON USA. THE SOLE WARRANTY WITH RESPECT TO SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE MANUFACTURERS LICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY LIMITATIONS AND DISCLAIMERS THEREON. PLEASE CONTACT CANON USA IMMEDIATELY IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWARE MANUFACTURERS LICENSE AGREEMENT. CANON USA SHALL NOT BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS SOLELY CAUSED BY CANON USAS NEGLIGENCE), LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE ACCESSORY OR ANY COMPONENT THEREOF, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON USA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON USA BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE ACCESSORY SOLD BY CANON USA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE USE, MISUSE, OR INABILITY TO USE ANY ACCESSORY SOLD BY CANON USA NOT CAUSED DIRECTLY AND SOLELY BY THE NEGLIGENCE OF CANON USA. THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE ACCESSORY AND STATES SUCH PURCHASERS EXCLUSIVE REMEDY.
CONDITIONS OF WARRANTY
Defective parts must be returned to Canon USA with all necessary documentation. THIS WARRANTY APPLIES TO imageRUNNER ACCESSORIES PURCHASED AND USED IN THE U.S.A. ONLY.
REV. 1
August 1999 Page 39
D.
imageRUNNER GPR-1 Drum Limited Warranty
Canon U.S.A., Inc. (Canon USA) warrants the photo-receptor drum (the Drum) for the Canon imageRUNNER Product (the Product) to be free from defects in workmanship and materials under normal use and service other than exterior defects, such as nicks, scratches, or dents, for a period of 30 days after delivery to the original purchaser of this Drum or use of it to make 70,000 copies, whichever comes first. If the Drum proves to be defective within this warranty period, Canon USA shall at its sole option, replace the Drum without charge. Following the expiration of the 30-day warranty period, and continuing for a period of ONE YEAR after delivery to the purchaser of this Drum or use of it to make 1,750,000 copies, whichever comes first, Canon USA shall provide a credit to the purchaser toward a replacement Drum, if the Drum in this Product fails to operate under normal use and service by reason of any defect in workmanship and materials other than exterior defects, such as nicks, scratches or dents. This credit shall be a percentage of the sale price of the replacement Drum determined as set forth in the example below. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THE USE OR PERFORMANCE OF THE DRUM. NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THE DRUM SHALL BIND CANON USA. NO WARRANTY IS GIVEN ON ANY USED DRUM. This warranty shall be void and of no force and effect if the Drum is damaged as a result of (a) abuse, neglect, mishandling, alteration of the Product (including the Drum and product accessories), electric current fluctuation, exposure to light, or accident, (b) improper use, including failure to follow operating, maintenance and environmental conditions prescribed in Canon USAs operators manual, (c) installation or repair by other than service representatives qualified by Canon USA and acting in accordance with Canon USAs service bulletins, or (d) use of supplies or parts (other than those distributed by Canon USA) which damage the Drum or cause abnormally frequent service calls or service problems, nor does this warranty extend to any Drum on which the original identification marks or serial numbers have been defaced, removed, or altered. NEITHER CANON NOR ANY SERVICE PROVIDER USA SHALL NOT BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOELY AND DIRECTLY BY THE NEGLIGENCE OF CANON USA OR ANY SERVICE PROVIDER), LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES,LOSS OF CORRUPTION OF DATA, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE DRUM, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON USA OR ANY SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR ANY SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE DRUM SOLD BY CANON USA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR POSSESSION, LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE ANY DRUM SOLD BY CANON USA NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA OR ANY SERVICE PROVIDER. THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE DRUM AND STATES SUCH PURCHASERS EXCLUSIVE REMEDY. CONDITIONS OF WARRANTY Credit adjustments will be based on the sale price of the Drum, and will be pro-rated on the copies made as indicated by the service report submitted by the Canon USA Authorized Service Representative. The defective Drum must be returned to Canon USA, freight prepaid, in the original packaging with all necessary documentation (machine log, a sample copy, warranty claim tag, or other documents as required from time to time) to receive credit or replacement Drum.
EXAMPLE OF CREDIT Calculation of the credit for a defective drum may be illustrated by the following example:
1,750,000 - 875,000 1,750,000 = 875,000
1,750,000
= 50% credit
Drum inoperative after: 875,000 copies in less than ONE YEAR of use. THIS WARRANTY APPLIES TO CANON PHOTO-RECEPTOR DRUM SOLD AND USED IN THE U.S.A. ONLY.
REV. 1
August 1999 Page 40

Ir550 600-sg01

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SERVICE GUIDE

CANON U.S.A., INC. TECHNICAL SUPPORT DIVISION Rev. 1 August 1999

LPDJH5811(5#8832933 Service Guide

August 1999 Page i

LPDJH5811(5#8832933 Service Guide

August 1999 Page ii

II. DESIGN FEATURES ..........................................................................................................................1

SERVICE FEATURES .....................................................................................................................9

LPDJH5811(5#8832933 Service Guide

ADF Periodic Maintenance Items................................................................................................................... 19

V. SERVICE POLICY ...........................................................................................................................20

Recommended Monthly Copy Volume........................................................................................................... 23 Warranty Conditions....................................................................................................................................... 23

SUGGESTED MAINTENANCE AGREEMENT ........................................................................26

VIII. SERVICE AUTHORIZATION REQUIREMENTS ....................................................................34

LPDJH5811(5#8832933 Service Guide

August 1999 Page iv

Design Features A. SmartScan Page Recognition

Secure Printing And Copy Reservation

ImageSERVER In-Line Finishing

August 1999 Page 1

Confidential User Mailboxes

Dual Copier Memory Mode

High Speed, High Image Quality

Standard Image Server

No-Stacking Duplexing Mechanisms

Printer board MUST be installed to use Mailbox feature.

August 1999 Page 2

Large Paper Sources

High Image Quality

Various Delivery Processing (With Accessory)

Differences Between the imageRUNNER 550 and 600

August 1999 Page 3

Saddle Finisher-D2 F24-9511-000

Paper Folding Unit-B1* F24-9503-000*

imageRUNNER 550 F13-5638-001 imageRUNNER 600 F13-5631-SET

Paper Deck-C1 F24-6313-000

Items included in the imageRUNNER 550/600 Copier Box:

* Available only as an option with the Saddle Finisher-D2.

August 1999 Page 4

Specifications A. imageRUNNER 550/600

Zoom: Memory Capacity: Paper Feed Method:

Maximum Paper Feed:

Power Supply: Dimensions (HxWxD): Installation Space (WxD): Weight:

August 1999 Page 5

Automatic Document Feeder

Stapling Capacity: Power Source: Weight: Dimensions: (H x W x D)

Paper Folding Unit-B14

Acceptable Document Size: Foldable Document Weight: Power: Weight: Dimensions: (H x W x D)

August 1999 Page 6

Cover Insertion Unit-A15

Staple/Punch Capacity: Saddle Stitch Specifications:

August 1999 Page 7

Network Multi-PDL Printer Board-F1

Bi-directional Centronics (Auto sensing)

August 1999 Page 8

Service Features A. Serviceability

August 1999 Page 9

August 1999 Page 10

Upgrading Network Multi-PDL Printer Board-F1

Power and Plug Requirements

Figure 1 NEMA 5-20R Receptacle (20 ampere)

August 1999 Page 11