S.A.

ENGINEERING COLLEGE, CHENNAI-600077

DEPARTMENT OF MASTER OF BUSINESS ADMINISTRATION
QUESTION BANK WITH ANSWERS SUBJECT CODE/NAME: BA9203-TOTAL QUALITY MANAGEMENT YEAR/SEM :I YEAR/ISEM UNIT I INTRODUCTION TO TQM PART-A 1. What is the definition of ISO on quality? 2. Define Quality 3. How quality can be qualified? 4. What are the dimensions of quality for a manufactured product? 5. What are the dimensions of quality in respect of a service? 6. What is the dimension of quality as emphasized by Genechi taguchi? 7. What are the requirements of society according to taguchi? 8. What has juran said on planning for quality by the industry? 9. What is the opinion of taguchi on quality and cost? 10. What are the of four paradigms in the relationship of quality and cost? 11. What is meant TQM? 12. What are the six basic concepts of TQM? 13. What are the five deadly diseases destroying the organization? 14. What are the three quality factors needed in an organization for successful TQM? 15. What is called employee empowerment? 16. What is participative management? 17. What are management committees? 17. What is the quality council? 18. What is the quality council comprised of? 19. Narrate the items of a typical meeting agenda? 20. What is the vision statement? 21. What is the Mission statement? 22. What is quality policy statement? 23. What are seven steps of strategic planning? 24. What are the seven deadly sins as preached by Deming? 25. What are the barriers to implementation of TQM? 26. What is Quality Costs? 27. What are the elements of Quality Costs? 28. What is Prevention Costs? 29. What is Appraisal costs? 30. What is appraisal costs in quality? 31. What is external costs? 32. What are the characteristics of TQM? 33. What are the barriers of TQM? 34. What is Quality Statements? 35. What Is Customer Satisfaction? 36. Why is Customer Feedback/Customer Complaint Necessary ? 37. What is Customer Retention? (A.U) (A.U) (A.U) (A.U) (A.U) (A.U) (A.U) (A.U) (A.U) (A.U) (A.U) (A.U) (A.U) (A.U) (A.U) (A.U) (A.U) (A.U) (A.U) (A.U) (A.U) (A.U) (A.U) (A.U) (A.U) (A.U) (A.U) (A.U) (A.U)

PART B: 1. 2. 3. 4. 5. 6. 7. 8. Briefly, explain the historical review of TQM? Explain the operation of TQM? Compare the TQM with authoritative management style? . What are the duties of the quality control? What are Demings philosophy and belief? What are the fourteen principles of transformation to cure the sins? Explain dimension of product and service quality. Explain dimension of quality. (A.U) (A.U) (A.U) (A.U) (A.U) (A.U) (A.U)

UNIT II PRINCIPLES AND PHILOSOPHY OF QUALITY MANAGEMENT PART-A 1. What Is 5s? 2. What Is 8d Methodology 3. What Is Taguchi Loss Function? 4. What Is Quality Circle? 5. State The Contributions Of Masaaki Imai? 6. What Is The Voice Of The Customer? 7. What Is Customer Perception? 8. What Are The Concepts Of Quality Circle? 9. State The Contribution Of Walter Shewart In The Field Of Tqm. 10. What Is The Contribution Of Ishikawa Towards Quality? 11. What are the Deming contribution? 12. What is PDCA cycle? 13. What are the seven deadly diseases found by Deming? 14. What are the four elements of systems of profound knowledge? 15. What is the contributions of Jurans towards quality? 16. What is internal customer? 17. What is meant by Cost of quality? 18. What is meant by Triology? 19. What is meant by Breakthrough concept? 20. What are the Crosby Contribution towards quality? 21. What are the Crosby absolutes of quality? 22. What is Crosby's Quality Vaccine? 23. What is Kaizen? 24. Define Industrial Cycle 25. Define Hidden Plant 26. What are the Crucial Elements of Total Quality? 24. What is meant by Company-wide Quality? 25. Define Cause and effect diagram. 26.What is Quality Loss Function? 27.Define Taguchi's Product Development Stages. 28.What is meant by Statistical Control Charts? 29. What are the characteristics of Quality circle? 30.What are the important benefits of 8D problem solving methodology ? (A.U) (A.U) (A.U) (A.U) (A.U) (A.U) (A.U) (A.U) (A.U) (A.U) (A.U) (A.U) (A.U) (A.U)

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PART-B 1. Explain The Principle Of Deming. 2. Compare And Contrast The Principles Of Deming With Juran Crosby? 3. State The Contribution Of Shingeo, Feigenbaum. 4 .Briefly Explain The Contribution Of Ishikawa 5. State The Contribution Of Taguchi. 6. Compare And Contrast The Principles Of Deming With Juran Crosby? 7.State The Contribution Of Shingeo, Feigenbaum. 8. Briefly Explain The Contribution Of Ishikawa 9.State The Contribution Of Taguchi. (A.U) (A.U) (A.U) . (A.U) (A.U)