Voice of the Engineer: Cisco Unified Attendant Consoles Update

Jamie Gale, Technical Marketing Engineer Jeff Sandstrom, Product Manager

January 17, 2013

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60-year-old Betty
Around for 20 years Has ear of CEO Can stop a multi-million dollar UC deal in its tracks

Dont forget about Betty!

Talk about attendant consoles early in the sales cycle

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Edition

# of Operators in version 8.6

# of Operators in version 9.x

Directory Size

# of Queues

Premium

NA

50

100,000

100

Enterprise

25

40

Full Unified Communications Manager directory

50

Business

12

500

Department

2 per dept

2 per dept

150 per dept

1 per dept

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 Music in queue Operator handset ringing Wait time overflow Reports Personal directory groups

CUAC 8.0.3 July 2010

CUAC 8.6.1 June 2011

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 High availability Unified Communications Manager,

Active Directory or iPlanet directory synchronization

50 concurrent users 100 system queues Enhanced queue overflow

configuration options

July 2012 CUAC 9.0.1

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Feature High availability Enhanced directory synchronization Queue overflow enhancements Different MoH in different queues Increased concurrent operators Personal Directory Group enhancements Console client font sizes Console client preferences update Version-specific licensing Unified Communications Manager 8.0(1) 9.0(1) support
July 2012 CUAC 9.0.1

Prem X X X X 50 X X X X X

Ent

Bus

Dep

X 40 X X X X X 12 X X X X X X X X X

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The Cisco Unified Attendant Console product team may change the contents of these slides when it sees fit to do so. This is a product roadmap. Roadmaps change over time.

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Feature 64-bit server Retain directory search during call control event Server-based console preferences Configurable forced delivery timer per queue Call park retrieval by other operators Unified Communications Manager 7.1(5) 9.1(1) support

Prem X X X X X X

Ent X X X X X X

Bus X X X X X X

Dep X X X X X X

May 2013 CUAC 9.1.1

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 Portfolio consolidation Manually add individual contacts Import contacts to server Share Personal Directory Groups Out of hours routing per queue Citrix support Windows 2012 platform support

Fall 2013 CUAC 10.0.1

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 UI overhaul Directory number transformation rules (for BLF) XMPP integration Call history logs User/roles/permissions Single sign-on MS Exchange integration Backup and restore tools SNMP support
Future

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Cisco Unified Communications Manager

8.0(1) 9.0(1)

7.1(5) 8.6(2)

7.0(1) 7.1(3)

Cisco Unified Attendant Consoles

9.0.1

8.6.2

8.0.0.5

CUAC Top-level SKU

L-CUAC9X-ATT-CON

CUE-ATT-CON= CUB-ATT-CON= CUD-ATT-CON=

CUE-ATT-CON= CUB-ATT-CON= CUD-ATT-CON=

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 New license file required after upgrade to a new major version Upgrade to a major version reverts licensing to 5-day evaluation
PLEASE NOTE THAT THIS CANNOT BE EXTENDED

Customers with valid UCSS and ESW contracts to use Ciscos

PUT to obtain new License Activation Code

Customers without valid UCSS and ESW contracts will need to

order an a la cart upgrade to obtain a new license

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Training Videos
https://www.youtube.com/channel/UC3jC1gmgsRWPR4PLR2VWBhA?feature=CCQQwRs

End user System deployment

Cisco Unified Attendant Consoles Hub

http://www.cisco.com/en/US/products/ps7282/index.html

Data sheets Product bulletins White papers End of Sale notifications

Product Documentation
http://www.cisco.com/en/US/products/ps7282/tsd_products_support_series_home.html

User Guides, Installation/Administration Guides Design Guide Release Notes

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Thank you.