KatieMcGraw

204WesternAveN#306,St.Paul,MN55102 C:651.307.3775 E:katesdesignspace@gmail.com

KM

Professional Summary

I am seeking a full-time position where I can utilize my previous customer service and design experience and continue to grow in my professional career. I am organized and driven by developing creative solutions for client needs.

Experience

DesignStudioManager,CaliforniaClosets
Edina,MNJuly2010present Responsibilities&Accomplishments
Daily presentation & organization of studio Welcome guests & potential clients into the studio, conduct studio tours and assist in product selection Answer phones and emails, follow up with incoming leads, schedule design consultations and installations Participate in numerous training seminars for product training and sales to effectively communicate with clients Communicated effectively with co-workers in client dashboard system Lead generation through numerous local marketing projects: Create flyers and postcards in Adobe Photoshop and Illustrator; place mass marketing orders through Vistaprint; create email blasts in Constant Contact; update daily installation photos in Photoshop and upload to local website; manage company social media accounts on Facebook, Twitter, Pinterest and Houzz; gave studio tour to a local radio host and producer so they could effectively convey our product to listeners Analyze client floor plans and elevations, utilize "Closet CAD" program to design and present plans for design ideas and quotes Place retail sales orders and submit them to accounting and production, manage studio inventory of retail product and finish samples Event planning for Grand Re-Opening party, Polar Bear Plunge and charitable fundraisers, helped in coordinating the closing down and re-opening two new studios Hiring, training and supervision of studio staff

Received "Rookie of the Year" Award in 2010 and "Peer Award" in 2013 (company's highest honor).

WindowCoveringsSales/VisualMerchandising,JCPenney
Maplewood,MNMarch2005Oct2010 Responsibilities&Accomplishments
Welcome guests & potential clients into the store and over the phone Assist clients in selection of ready-made and custom draperies, blinds, shades and hardware; discussed room design, color and texture; helped instruct on how to properly measure & install product; placed retail sale and catalog orders on POS system Met goals for sales and catalog orders, gained experience working in commissioned sales, lead generation through sending company sales mailers to clients Work with sales reps from Hunter Douglas, Levolor Kirsch and Bali custom blind & shade companies, participate in numerous custom product training seminars Organize inventory of window coverings product both on the sales floor and in back stock Led the set/sell rotation in the window coverings department, participated in take down and set up of product displays, coordinated and delegated tasks to other co-workers, worked from plan-o-grams From my work in set/sell in the Window Coverings department, created a new position for myself as an Assistant Visual Merchandising Associate where I helped with set/sell in primarily the Home Furnishings Department during peak sales times in the year Received District Associate of the Month in the Twin Cities area as well as Visual Associate of the Month for the Maplewood store in 2009 (based on client and co-worker comments) Had my name personally mentioned repeatedly in customer online feedback

Education

UniversityofWisconsin,StoutMenomonie,WI
BachelorsofFineArts,InteriorDesignGraduatedMay2009
CIDA accredited Interior Design program Speech Communication Minor Best of Design Show Award 2009 for Custom Lighting Design Chancellor's Award for Academic Excellence all 4 Years

Member of ASID Student Chapter 2007-2008 President of Prometheus Creative Arts Journal 2007 Courses in Residential Design, Commercial Design, Architectural Design, Materials & Methods, Construction Methods & Documents, Lighting Design, Presentation Techniques

SkillsSummary

Adobe Photoshop Adobe Illustrator Google SketchUp AutoCAD California Closets ClosetCAD California Closets Client Dashboard Microsoft Office Suite Constant Contact Email Marketing Vistaprint Mass Marketing Orders Social Media (Facebook, Twitter, Pinterest, Houzz, Weebly, Wordpress)

Field Measurements Space Planning Sketching Rendering FF&E Painting/Acrylics Home Decor Crafts Customer Service & Client Follow up Receptionist & Administrative duties Lead Generation & Local Marketing Hiring, Training & Supervision of Employees

References

Availableuponrequest.