TN - SM007 - E1 - 0 ZXWN CS Alarm Management-92

ZXWN CS Alarm Management
Contents
1 Introduction to Alarms....................................................................................................................................1 2 Alarm Monitoring............................................................................................................................................9 3 Alarm Settings................................................................................................................................................13 4 Alarm Operations...........................................................................................................................................55
1 Introduction to Alarms
1.1 Common Alarm Terms
Description Every alarm term has its specific meaning. Knowing the alarm terms preciously can help to correctly perform various operations on the alarms. Alarm Alarms are various faults or alerting information that occurs during the running of the system. Operation and maintenance personnel should perform corresponding operations based on the specific alarms. Current Alarm If the system generates an alarm and that alarm persists, then this kind of alarm is called the current alarm. History Alarm If the system generated an alarm, but the fault has been eliminated later. This kind of alarm is called the history alarm. Alarm Recovery The alarm recovery information indicates that the system has been faulty, but the fault has been eliminated at present. Alarm Level The alarm level indicates the severity of an alarm. Alarm Code It is an indicator to distinguish various alarms. Different alarms correspond to different alarm codes. Alarm Management System The alarm management system is the system maintenance tool of the OMM system. It performs the centralized monitoring on the running condition of the whole system and
collects the unexpected information of the boards, links, databases and servers. Fault Management System The fault management system timely displays the correct fault information to the administrator. Notification The notification information means the operation or unexpected information that occurs and does not affect the system. Alarm Filtering It is used to filter a certain level or some types of alarm information through certain settings.
1.2 Alarm Management

Definition The alarm management function is a function group that manages the faults occurring to the network equipment managed by the ZXWN network management system during the system running. This function group generally calls the managed faults as alarms. Functions The alarm management function enables users to monitor and manage the faults and events in the whole network in a centralized manner. Users can monitor and view the alarms in the network in real time or even filter the unwanted alarms based on certain conditions. Alarms can be presented in a vivid manner to the network maintenance staff, such as audible alarms, visual alarms and alarm boxes. After an alarm is generated, the user can perform such operations as
acknowledging/unacknowledging it, clearing it, informing someone through the Email or Short Messages (SM), and viewing its detailed information and related events. If the user has summarized the processing methods of alarms and saved them in the alarm processing suggestion library, the user can also view the corresponding suggestions to shorten the time spent on troubleshooting when similar alarms occur next time. The alarm management function is capable of monitoring and managing alarms and notification messages in the network in a centralized manner. Alarm Categories
Chapter 4 Alarm Operations
According to the severity, alarms fall into critical alarms, major alarms, minor alarms and warnings.
According to the fault types, alarms fall into the processing alarm, the Quality of Service (QoS) alarm, the environment alarm, the equipment alarm, the communication alarm, and the network management system alarm.
According to the system types, alarms fall into the security alarm, the alarm box and OMM communication link alarm, the billing server alarm, the SORM server alarm, the foreground/background communication link alarm, the MP NE Equipment Alarm, the system management alarm, the correlation alarm and the performance alarm.
1.3 Alarm System

1.3.1 Structure Description
Introduction The ZXWN MSC Server has a relatively complete alarm system, including the foreground alarm system, the OMM server alarm system, the OMM client alarm system and the alarm box. System Structure The alarm system diagram is shown in Fig 1.3 -1. For detailed information, see Table 1.3 -1.
TN_SM007_E1_0 ZXWN CS Alarm Management
Fig 1.3-1 Alarm System Diagram
Table 1.3-1 Components and Functions Introduction Alarm System MSCS Foreground Alarm System OMM Server Alarm System OMM Client Alarm System Function Collects and processes foreground alarm information; Executes background man-machine commands and return execution results Processes, stores and forwards the information; Controls the alarm box Displays, searches and prints the alarm information; Displays rack charts; Executes man-machine commands. Receives the alarm information from the background through the Ethernet interface. The alarm box can prompt the fault during the running of the system through such various modes as sound, light, screen display, the SM and file transfer.
Alarm Box
1.3.2 Alarm and Warning Processing Mechanism

Definition As the system maintenance tool, the alarm processing mechanism performs centralized monitoring on the running condition of the ZXWN MSC Server and collects the abnormal information of boards, links, databases and servers in real time. For some system performance data, such as the CPU occupancy, the warning threshold can be set by setting the critical value. When the onsite equipment just becomes abnormal but not faulty, use the monitoring tool to send abnormal warning information out through the alarm box. In this way, the corresponding maintenance personnel can know the system running condition in time and eliminate the fault. Processing flow The processing flow of the alarm and the warning is shown in Fig 1.3 -2.
Fig 1.3-2 Structure of Warning System
Flow description The OMM alarm management system sends the alarm (its level can be set) and warning information to the alarm box. The Mobile Station (MS) module of the alarm box converts the alarm into a SM, and then transmits it to a series of MS numbers, including the MS module of the alarm processing server, the local ZTE office personnel and relative personnel of the carrier. After receiving the alarm or warning SM, the alarm processing server converts the SM into the alarm or warning information, and generates an Email through the mail protocol and then sends it to the personnel among the predefined Email list; or re-generates a SM and then sends it to the personnel among the SM receiving list predefined in the alarm processing server.
1.4 Alarm Information

1.4.1 Alarm Description
Description The alarm management system performs centralized monitoring on the running condition of the ZXWN MSC Server and collects the abnormal information of the boards, links, databases and servers in real time. When the system is faulty or some indices exceed the predefined threshold, the alarm management system will generate an alarm at once. The operation and maintenance personnel can locate and eliminate the fault through the alarm information to ensure the stable running of the system. Alarm Level The alarm information can be divided into four levels based on severity. Level-1: critical Level-2: major Level-3: minor Level-4: warning.
1.4.2 Relation between Alarms and Services

Description The alarm system monitors the running condition of the whole system in real time. When a certain part of the system becomes abnormal, the alarm system will give an alarm. The alarm information level indicates the alarm severity. Relation Among all kinds of alarm information, the service alarm information is the altering information generated for the service faults that occurred or will occur, or the faults that affect the service during the running of the ZXWN MSC Server. Usually, an alarm will exist for a period of time until the problem or the fault is handled.
1.4.3 Relation between Alarms and Faults

The alarm information is the alerting information generated for the problems or faults that occur during the running of the ZXWN MSC Server. The alarm management system should timely show the correct fault information to the administrator when the fault
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occurs. Usually, an alarm will exist for a period of time until the problem or the fault is handled.
1.4.4 Handling Measures

The handling measures for alarms of different levels are described as follows. When level-1 or level-2 alarms appear, the alarm system will send the alarm information to the corresponding personnel as soon as possible through the alarm box monitoring alarm, SM monitoring alarm, Email monitoring alarm and background monitoring alarm, so that the fault can be handled in time. For those difficult to handle, notify the local ZTE office. When level-3 or level-4 alarms appear, the maintenance personnel in the equipment room can handle the fault according to the common processing methods after recording the problems and fault phenomena. If the fault cannot be eliminated, contact the local ZTE office for technical support.
1.5 Notification Information

1.5.1 Notification Information Description
The notification information indicates the operation or abnormal information that has occurred, helping the maintenance personnel grasp the running condition of each part of the system. The notification information has no level and does not affect the system. The notification information is shown by the OMM system during the daily operation of the ZXWN MSCS system to prompt the system running information required by the maintenance personnel.
1.5.2 Relation between Notifications and Services

Influence Relation The notification information has no impact on the service.
1.5.3 Relation between Notifications and Faults

The notification information refers to the operations or exceptions that occurred during the running of the system, but had no impact on the system and the service. The fault brings impact on the system and service, which is required to be handled.
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2 Alarm Monitoring
2.1 Alarm Monitoring Policy
Introduction When the onsite equipment is faulty, or becomes abnormal, the alarm management system sends out the alarm and warming information according to the alarm monitoring policies, which facilitates eliminating the fault and hidden trouble in time. Principle The alarm monitoring policies are described as follows. Priority policy for important alarms The alarm information is divided into four levels by severity. The higher the level is, the more serious the alarm is. When the alarms with different levels appear at the same time, the highest-level alarm information must be sent first. First time policy The alarm has an impact on the service. The alarm must be eliminated as soon as possible to quickly recover the system to the normal status and relieve the impact on the service. So the alarm information must be sent out as soon as possible. Featured by using shorter transmission time, the alarm box can send the alarm and warning information as soon as possible through the sound and the short message. Multi-receiver policy Multiple persons can receive the alarm information by alarm management server settings. In this way, it may reduce the possibility of delaying handling the fault because one or several persons did not receive the alarm information in time. Multi-way policy Using a single source to give an alarm will cause the alarm information unreliable as this procedure can become faulty. Adopting multi-way alarm monitoring policy can avoid this case.
2.2 Alarm Report Modes

Introduction The alarm reports have the following forms. Background monitoring alarm Alarm box monitoring alarm Short message monitoring alarm Multimedia Messaging Service (MMS) and Email monitoring alarm.
Comparison Alarm box monitoring alarm, short message monitoring alarm, MMS monitoring alarm, and Email monitoring alarm must use the alarm box to transfer the information, while the background monitoring alarm does not. Besides monitoring alarms, the background monitoring alarm can query the system performance, while the other modes can only query the system alarm information.
2.2.1 Background Monitoring Alarm

Introduction The alarm system monitors the whole switch in real time. When a certain part of the switch is faulty, the alarm service process of the application server will send the message to the OMM server to generate the alarm or warning information. Functions The performance, running conditions and alarm information of the system can be viewed in detail through the background monitoring alarm, which facilitates locating and eliminating faults to ensure the stable running of the system. Query Method After logging in the network management system, select each sub-menu of the Alarm View on the main window of the alarm management, to set the alarm query conditions, and query the alarms.
2.2.2 Alarm Box Monitoring Alarm

Introduction
The alarm box is the tool of the alarm monitoring system that can display the fault information visually and rapidly. Working Principle Connecting to the alarm box, the fault management subsystem of the OMM server transfers the alarm messages to the alarm box through the TCP/IP protocol, which are displayed on the screen and accompanied by the alarm indicator and alarm sound prompts. Functions The alarm box can collect the alarm (recovery)/warning information and log data of the equipment, and send it to the warning center. Finally, the warning center analyzes and processes the information, and notifies the corresponding personnel through the alarm short message, alarm MMS and Alarm box audible and visual information. The audible/visual information contains the following contents. Prompting the current alarm with sound Giving an alarm through indicators or horns Display relatively detailed alarm information on the screen by using the keyboard to turn pages.
2.2.3 Short Message Monitoring Alarm

Introduction The alarm management system sends the level-1 and level-2 alarm and warning information to the alarm box through the alarm management system of the OMM equipment. After the MS module of the alarm box converts the alarm information into the short message, the alarm box can also send the short message alarm to a series of specified MS numbers. Functions Through the short message monitoring alarm, the alarm box can send the alarm or warning information to the specified MS in the form of short message. The maintenance personnel, either from local ZTE office or the operator, can know the system running conditions without being on the site.
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2.2.4 MMS and Email Alarm

Introduction Due to the small size of the short message, usually only 340 bits, the short message alarm often needs to be separated into parts before being sent, so the cost is high. The MMS can be adopted by performing the background settings, which can transfer 50K data at one time. By performing the background settings or modifying the configuration file, the MMS is applicable for sending the alarm information and fault logs to the mailbox or the mobile phone of the specified maintenance personnel through the Email server or the MMS center.
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3 Alarm Settings
3.1 Alarm Rule Settings
Introduction This section describes how to set an alarm rule. For how to activate, pause, refresh, and delete an alarm rule, see Alarm Rule Operations.
3.1.1 Introduction to Alarm Rules

Type The alarm rule falls into the following types: The alarm persisting rule The alarm counting rule The alarm delaying rule The alarm restraining rule The alarm merging rule The alarm user filtering rule The alarm global filtering rule The alarm discarding rule The alarm forwarding rule The alarm clearing rule The alarm acknowledging rule The notification global filtering rule The notification discarding rule
Valid Range Rule setting can contain multiple rules. The range where a rule takes effect varies with the type of the rule. It is called the valid range of a rule, which is divided into following
four types: Global validity Once an alarm rule is set and activated, it is effective for all alarms, events and notifications that conform to this rule, which has no relationship with the one who makes it. Therefore, the alarms that all users saw are processed according to this rule. User validity Once an alarm rule is set and activated, it is only effective for the user who makes it, such as the alarm user filtering rule. It has no influence on other users. Forward validity Once an alarm is set and activated, it is effective for all current alarms, including the alarm that has been reported and that will be reported in the future. Backward validity Once an alarm rule is set and activated, it is only effective for the alarms that will be reported in the future, having no influence on the alarm that has been reported. Function Table 3.1 -2 shows the alarm rules supported by the OMM system.
Table 3.1-2 Functions of Alarm Rules Rule Name Valid Range Function Upgrading the alarm severity or generating a new alarm when the duration of acknowledging the alarm satisfying this rule or the alarm being in the active status exceeds that specified by this rule. The persisting duration is obtained by deducting the generation time from the acknowledging time or the current time Generating a new counting alarm, saving the reported alarms and the amount into the database, and showing them on the Realtime Alarms window, when the amount of the current alarms that satisfy this rule reaches the rulespecified threshold within a period of time specified by the rule
Alarm Rule
Persisting
Global validity; Backward validity
Alarm Rule
Counting
Rule Name Alarm Rule Delaying
Valid Range Global validity; Backward validity
Function Delaying showing the reported alarm that satisfies this rule on the Realtime Alarms window for a period of time, which is specified by this rule Not showing the consequential alarm specified by this rule on the Realtime Alarms window when the root alarm of a current alarm exists or occurs Only showing one of the alarms that satisfy this rule on the Realtime Alarms window instead of all of them Not showing the alarm satisfying the rule on the Realtime Alarms window of the client of the user who set this rule Only saving the reported alarm that satisfies this rule in the database, not showing it on the Realtime Alarms window of the client Discarding the reported alarm that satisfies this rule directly, and neither saving it into the database nor showing it on the Realtime Alarms window of the client Notifying the user specified in the rule through the Email or SMS when the reported alarm satisfies this rule Clearing the reported alarm that satisfied this rule directly from the current alarms, and moving it to the history alarm database, that is, the alarm is automatically recovered Acknowledging the alarm that satisfies this rule when it is reported Clearing the reported notification that satisfied this rule directly from the Realtime Notifications window of the client, and moving it to the database Discarding the reported notification that satisfies this rule directly, and neither saving it into the database nor showing it on the Realtime Notifications window of the client
Alarm Restraining Rule
Global validity; Backward validity Global validity; Backward validity User Validity; Forward validity
Alarm Rule
Merging
Alarm User Filtering Rule
Alarm Global Filtering Rule
Alarm Discarding Rule
Alarm Forwarding Rule
Auto alarm clearing rules
Alarm Acknowledging Rule The notification global filtering Rule
Global validity; Backward validity Global validity; Backward validity
Notification Discarding Rule
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3.1.2 Setting an Alarm Persisting Rule

Purpose When the duration of acknowledging an alarm or its being in the active status exceeds the time that specified by the alarm persisting rule, the alarm severity will be raised or a new alarm will be generated. Prerequisite Confirm that the user has logged in the network management server normally. Steps To set an alarm persisting rule, perform the following steps. 1. In the main window of the network management client, choose View > Fault Management. The Fault Management window appears. 2. In the Fault Management window, choose Setting > Management Rule Setting . The Management Rule Setting page appears, as shown in Fig 3.1 -3.
Fig 3.1-3 Management Rule Setting
3.
Click the
icon on the toolbar, and the New dialog box pops up. Select the
Alarm Persisting Rule radio button, and then click OK, as shown in Fig 3.1 -4.
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Fig 3.1-4 Selecting Alarm Persisting Rule
4.
The Alarm Persisting Rule dialog box pops up, as shown in Fig 3.1 -5. The parameters on the Information page are described in Table 3.1 -3.
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Fig 3.1-5 Alarm Persisting Rule, Information
Table 3.1-3 Parameter Descriptions for Alarm Persisting Rule Parameters Name Description Persist Time Persist State Rule Action Descriptions The name of an alarm persisting rule The description of an alarm persisting rule The interval for an alarm persisting rule to take effect The persisting state of the alarm information, either unacknowledged state or active state When the conditions of duration and state are satisfied, the system will automatically change the alarm severity or generate a new alarm. Alarm severity change means that the severity of an alarm changes from the original level to the specified one when the rule takes effect.
5.
Select the Selection tab, as shown in Fig 3.1 -6. Select the alarm type suitable for this rule.
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NOTE: The left column shows the conditions distinguishing different alarm types, while the right column shows the alarm types corresponding to different alarm conditions. It is available to select several alarm conditions and alarm types.
Fig 3.1-6 Alarm Persisting Rule, Selection
6.
When the setting is over, click OK to complete creating an alarm persisting rule.
Result An alarm persisting rule is created.
3.1.3 Setting an Alarm Counting Rule

Purpose An alarm counting rule setting is to set to generate a new alarm separately and report it when the number of same alarms has exceeded the threshold in a specified period. Prerequisite Confirm that the user has logged in the network management server normally. Steps To set an alarm counting rule, perform the following steps.
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1.
In the main window of the network management client, choose View > Fault Management. The Fault Management window appears.
2.
In the Fault Management window, choose Setting > Management Rule Setting . The Management Rule Setting page appears.
3.
Click the
Alarm Counting Rule radio button, and then click OK. 4. The Alarm Counting Rule dialog box pops up, as shown in Fig 3.1 -7. The parameters on the Information page are described in Table 3.1 -4.
Fig 3.1-7 Alarm Counting Rule, Information
Table 3.1-4 Parameter Descriptions for the Alarm Counting Rule Parameters Name Description Descriptions The name of a rule Details of a rule 20
Parameters If in _ _ there are _ suitable alarms, then new a _ alarm automatically New Alarm Information
Descriptions The duration for the rule to take effect, meaning that a new alarm of specified severity is generated when the specified number of alarms is generated within specified time. The description of the new generated alarm
5.
Select the Selection tab, as shown in Fig 3.1 -8. Select the alarm type suitable for this rule.
Fig 3.1-8 Alarm Counting Rule, Selection
6.
Click OK to complete setting an alarm counting rule.
Result
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An alarm counting rule is created.
3.1.4 Setting an Alarm Delaying Rule

Purpose The alarm delaying rule allows a user to defer showing some unimportant alarms. If the alarm is automatically recovered within the specified period, it will not be displayed any longer. Prerequisite Confirm that the user has logged in the network management server normally. Steps To set an alarm delaying rule, perform the following steps. 1. In the main window of the network management client, choose View > Fault Management. The Fault Management window appears. 2. In the Fault Management window, choose Setting > Management Rule Setting . The Management Rule Setting page appears. 3. Click the icon on the toolbar, and the New dialog box pops up. Select the
Alarm Delaying Rule radio button, and then click OK. 4. The Alarm Delaying Rule dialog box pops up, as shown in Fig 3.1 -9. Enter Name, Description and Delay Time, and select the alarm filtering conditions on the Selection area. NOTE: In the Selection area, the left column shows the conditions distinguishing different alarm types, while the right column shows the alarm types corresponding to different alarm conditions. It is available to select several alarm conditions and alarm types.
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Fig 3.1-9 Alarm Delaying Rule
5.
When the setting is over, click OK to complete setting an alarm delaying rule.
Result An alarm delaying rule is created.
3.1.5 Setting an Alarm Restraining Rule

Purpose When the system generates a root alarm and a consequential alarm at the same time, the alarm restraining rule allows a user to set that only the root alarm is reported and also to set whether to report the consequential alarm after the root alarm is recovered according to the requirements. Prerequisite Confirm that the user has logged in the network management server normally. Steps To set an alarm restraining rule, perform the following steps.
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1.
2.
3.
Click the
Alarm Restraining Rule radio button, and then click OK. 4. The Alarm Restraining Rule dialog box pops up, as shown in Fig 3.1 -10. Enter the Name and Description.
Fig 3.1-10 Alarm Restraining Rule
5.
On the Root alarm area, click the Setting button to pop up the Root alarm dialog box, as shown in Fig 3.1 -11
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Fig 3.1-11 Root Alarm
6.
Click OK after the setting is over. Return to the Alarm Restraining Rule dialog box.
7.
Click New on the Consequential alarm area, to pop up the Consequential alarm dialog box, as shown in Fig 3.1 -12.
Fig 3.1-12 Consequential Alarm Dialog Box
8.
Click OK after the setting is over. Return to the Alarm Restraining Rule dialog box.
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9.
Click OK to complete the setting of an alarm restraining rule.
Result An alarm restraining rule is created.
3.1.6 Setting an Alarm Merging Rule

Purpose An alarm merging rule allows the system to merge the alarms of the same type generated within a certain position range. And then, only one of them is reported. Prerequisite Confirm that the user has logged in the network management server normally. Steps To set an alarm merging rule, perform the following steps. 1. In the main window of the network management client, choose View > Fault Management. The Fault Management window appears. 2. In the Fault Management window, choose Setting > Management Rule Setting . The Management Rule Setting page appears. 3. Click the icon on the toolbar to pop up the New dialog box. Select the Alarm
Merging Rule radio button, and then click OK, as shown in Fig 3.1 -13.
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Fig 3.1-13 Selecting Alarm Merging Rule
4.
The Alarm Merging Rule dialog box pops up. Enter Name and Description, and select the alarm merging conditions on the Selection area.
NOTE: In the Selection area, the left column shows the conditions distinguishing different alarm types, while the right column shows the alarm types corresponding to different alarm conditions. It is available to select several alarm conditions and alarm types. 5. After completing the settings, click OK to complete creating an alarm merging rule.
Result An alarm merging rule is created.
3.1.7 Setting an Alarm User Filtering Rule

Purpose An alarm user filtering rule only takes effect on the current client. If the client receives an alarm reported by the server, it uses the filter conditions of the login user to filter alarms.
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The selected alarms will be discarded by the client and not be displayed in the alarm list or counted as the alarms of an NE. A user filtering rule is valid only for a specific login user and will not take effect on the clients that other users log in. Prerequisite Confirm that the user has logged in the network management server normally. Steps To set an alarm user filtering rule, perform the following steps. 1. In the main window of the network management client, choose View > Fault Management. The Fault Management window appears. 2. In the Fault Management window, choose Setting > Management Rule Setting . The Management Rule Setting page appears. 3. Click the icon on the toolbar, and the New dialog box pops up. Select the
Alarm User Filtering Rule radio button, and then click OK. 4. The Alarm User Filtering Rule dialog box pops up, as shown in Fig 3.1 -14. Enter Name and Description, select For User parameter, and select the alarm filtering conditions on the Selection area. NOTE: In the Selection area, the left column shows the conditions distinguishing different alarm types, while the right column shows the alarm types corresponding to different alarm conditions. It is available to select several alarm conditions and alarm types.
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Fig 3.1-14 Alarm User Filtering Rule
5.
When the setting is over, click OK to complete setting an alarm user filtering rule.
Result An alarm user filtering rule is created.
3.1.8 Setting an Alarm Global Filtering Rule

Purpose An alarm global filtering rule is used to filter alarms during pre-processing of alarms. The chosen alarms will not be sent to the client. Prerequisite Confirm that the user has logged in the network management server normally. Steps To set an alarm global filtering rule, perform the following steps. 1. In the main window of the network management client, choose View > Fault
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Management. The Fault Management window appears. 2. In the Fault Management window, choose Setting > Management Rule Setting . The Management Rule Setting page appears. 3. Click the icon on the toolbar, and the New dialog box pops up. Select the
Alarm Global Filtering Rule radio button, and then click OK. 4. The Alarm Global Filtering Rule dialog box pops up, as shown in Fig 3.1 -15. Enter Name and Description, and select the alarm filtering conditions on the Selection area. NOTE: In the Selection area, the left column shows the conditions distinguishing different alarm types, while the right column shows the alarm types corresponding to different alarm conditions. It is available to select several alarm conditions and alarm types.
Fig 3.1-15 Alarm Global Filtering Rule
5. rule.
When the setting is over, click OK to complete setting an alarm global filtering
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Result An alarm global filtering rule is created.
3.1.9 Setting an Alarm Discarding Rule

Purpose An alarm discarding rule is used to filter the alarms during the alarm collection. The selected alarms are neither saved in the database nor displayed in the Realtime Alarms window. Prerequisite Confirm that the user has logged in the network management server normally. Steps To set an alarm discarding rule, perform the following steps. 1. In the main window of the network management client, choose View > Fault Management. The Fault Management window appears. 2. In the Fault Management window, choose Setting > Management Rule Setting . The Management Rule Setting page appears. 3. Click the icon on the toolbar, and the New dialog box pops up. Select the
Alarm Discarding Rule radio button, and then click OK. 4. The Alarm Discarding Rule dialog box pops up, as shown in Fig 3.1 -16. Enter Name and Description, and select the alarm filtering conditions on the Selection area. NOTE: In the Selection area, the left column shows the conditions distinguishing different alarm types, while the right column shows the alarm types corresponding to different alarm conditions. It is available to select several alarm conditions and alarm types.
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Fig 3.1-16 Alarm Discarding Rule
5.
When the setting is over, click OK to complete setting an alarm discarding rule.
Result An alarm discarding rule is created.
3.1.10 Setting an Alarm Forwarding Rule

Purpose An alarm forwarding rule is used to forward the matched alarm to the corresponding destination when alarms are reported. Prerequisite Confirm that the user has logged in the network management server normally. Steps To set an alarm forwarding rule, perform the following steps. 1. In the main window of the network management client, choose View > Fault Management. The Fault Management window appears.
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2.
3.
Click the
Alarm Forwarding Rule radio button, and then click OK. 4. The Alarm Forwarding Rule dialog box pops up, as shown in Fig 3.1 -17. Enter the Name and Description on the Information page.
Fig 3.1-17 Alarm Forwarding Rule Dialog Box
5.
From the List of Forwarded-to Users area, click the Custom button to pop up the Setting a Forwarded-to User dialog box. Enter Forwarding User, Email Address and Phone Number, as shown in Fig 3.1 -18.
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Fig 3.1-18 Customizing a Forwarded-to User
NOTE: Click Select to add a user who already exists in the system to the List of Forwardedto Users. 6. Click OK to add the customized forwarded-to user to the List of Forwarded-to Users, as shown in Fig 3.1 -19.
Fig 3.1-19 Customized Forwarded-to User List
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7.
Select the Selection tab, as shown in Fig 3.1 -20. Select the alarm type suitable for
this rule. NOTE: The left column shows the conditions distinguishing different alarm types, while the right column shows the alarm types corresponding to different alarm conditions. It is available to select several alarm conditions and alarm types.
Fig 3.1-20 Alarm Forwarding Rul, Selection
8.
Click OK to complete the setting of an alarm forwarding rule.
Result An alarm forwarding rule is created.
3.1.11 Setting an Alarm Clearing Rule

Purpose An alarm clearing rule is used to automatically clear the matched alarms when alarms are reported. That is, alarm clearing information is added automatically and the reported alarms directly become history alarms and are saved in the data table of history alarms. In this way, the system can record the alarms and reduce the number of current alarms as
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well, so that the maintenance personnel can better focus their attentions on important alarms. Prerequisite Confirm that the user has logged in the network management server normally. Steps To set an alarm clearing rule, perform the following steps. 1. In the main window of the network management client, choose View > Fault Management. The Fault Management window appears. 2. In the Fault Management window, choose Setting > Management Rule Setting. The Management Rule Setting page appears. 3. Click the icon on the toolbar, and the New dialog box pops up. Select the
Alarm Clearing Rule radio button, and then click OK. 4. The Alarm Clearing Rule dialog box pops up, as shown in Fig 3.1 -21. Enter Name and Description, and select the alarm filtering conditions on the Selection area. NOTE: In the Selection area, the left column shows the conditions distinguishing different alarm types, while the right column shows the alarm types corresponding to different alarm conditions. It is available to select several alarm conditions and alarm types.
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Fig 3.1-21 Alarm Clearing Rule
5.
After setting all filtering conditions, click OK to complete setting an alarm clearing rule.
Result An alarm clearing rule is created.
3.1.12 Setting an Alarm Acknowledging Rule

Purpose An alarm acknowledging rule is used to automatically acknowledge the matched alarms when alarms or alarm recovery messages are reported. In this way, the system reduces the workload of network management personnel and enables them to focus more on important alarms. Through the alarm acknowledging rule, the system will automatically set the acknowledgement state, time and information of alarms. Prerequisite Confirm that the user has logged in the network management server normally. Steps To set an alarm acknowledging rule, perform the following steps.
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1.
2.
3.
Click the
icon on the toolbar to pop up the New dialog box. Select the Alarm
Acknowledging Rule radio button, and then click OK. 4. The Alarm Acknowledging Rule dialog box pops up, as shown in Fig 3.1 -22. Enter Name and Description, select the acknowledgement parameter, and select the alarm filtering conditions on the Selection area. NOTE: In the Selection area, the left column shows the conditions distinguishing different alarm types, while the right column shows the alarm types corresponding to different alarm conditions. It is available to select several alarm conditions and alarm types.
Fig 3.1-22 Alarm Acknowledging Rule
5.
Click OK to complete setting an alarm acknowledging rule.

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Result An alarm acknowledging rule is created.
3.1.13 Setting a Notification Global Filtering Rule

Purpose A notification global filtering rule is used to filter the notifications during the notification collection. The selected notifications are not displayed in the Realtime Notification interface, but they are saved in the database. Prerequisite Confirm that the user has logged in the network management server normally. Steps To set a notification global filtering rule, perform the following steps. 1. In the main window of the network management client, choose View > Fault Management. The Fault Management window appears. 2. In the Fault Management window, choose Setting > Management Rule Setting . The Management Rule Setting page appears. 3. Click the icon on the toolbar, and the New dialog box pops up. Select the
Notification Global Filtering Rule radio button, and then click OK. 4. Click OK, the Notification Global Filtering Rule dialog box pops up, as shown in Fig 3.1 -23. Enter Name and Description, and select the notification filtering conditions on the Selection area. NOTE: In the Selection area, the left column shows the conditions distinguishing different alarm types, while the right column shows the alarm types corresponding to different alarm conditions. It is available to select several alarm conditions and alarm types.
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Fig 3.1-23 Notification Global Filtering Rule
5.
When the setting is over, click OK to complete setting a notification global filtering rule.
Result A notification global filtering rule is created.
3.1.14 Setting a Notification Discarding Rule

Purpose A notification discarding rule is used to filter the notifications during the notification collection. The selected notifications are neither saved in the database nor displayed in the Realtime Notification window. Prerequisite Confirm that the user has logged in the network management server normally. Steps To set a notification discarding rule, perform the following steps. 1. In the main window of the network management client, choose View > Fault
40
Management. The Fault Management window appears. 2. In the Fault Management window, choose Setting > Management Rule Setting . The Management Rule Setting page appears. 3. Click the icon on the toolbar, and the New dialog box pops up. Select the
Notification Discarding Rule radio button, and then click OK. 4. The Alarm Acknowledging Rule dialog box pops up, as shown in Fig 3.1 -24. Enter Name and Description, and select the alarm filtering conditions on the Selection area. NOTE: The left column shows the conditions distinguishing different alarm types, while the right column shows the alarm types corresponding to different alarm conditions. It is available to select several alarm conditions and alarm types.
Fig 3.1-24 Notification Discarding Rule
5. rule.
When the setting is over, click OK to complete setting a notification discarding
Result A notification discarding rule is created.
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3.2 Redefining Alarm Severity

Purpose Each alarm corresponds to an alarm level. Alarms are divided into the following four levels based on the severity: critical alarms, major alarms, minor alarms and warning. The default severity has been set for each alarm during the system initialization. Redefining the severity is to modify the alarm severity as required during the running of the system. Prerequisite Confirm that the user has logged in the network management server normally. Steps To redefine the severity of an alarm, perform the following steps. 1. In the main window of the network management client, choose View > Fault Management. The Fault Management window appears. 2. In the Fault Management window, choose Setting > Severity Regrading Setting to pop up the Severity Regrading Setting page, as shown in Fig 3.2 -25.
Fig 3.2-25 Severity Regrading Setting
3.
After the System type is selected, all alarms corresponding to this system type will
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be displayed on the Severity Redegrading Setting page automatically, as shown in Fig 3.2 -26.
Fig 3.2-26 Alarm List
4.
Select the alarm item whose severity is to be redefined. Select the new severity from the drop-down list of New Severity, as shown in Fig 3.2 -27.
Fig 3.2-27 Alarm Severity List
5.
Click the
icon on the toolbar to save the modification on the server. At this
time, the mark on the Modify Status column will be cleared automatically, as shown in
43
Fig 3.2 -28.
Fig 3.2-28 Completing Severity Redefinition
3.3 Setting the Alarm Sound

Purpose Setting the alarm sound is to specify the alarm sound for each alarm level that is given on the network management client. NOTE: By default, the sound mode is set as Silence. Prerequisite Confirm that the user has logged in the network management server normally. Confirm that the sound file exists, whose default format is *.wav.
Steps To set the alarm sound, perform the following steps. 1. In the main window of the network management client, choose View > Fault Management. The Fault Management window appears. 2. In the Fault Management window, choose Setting > Preferences to pop up the Preferences dialog box. On the Alarm Sound Setup page, select the sound mode from the Sound Mode drop-down list in each alarm level area. The sound mode falls into the continuous sound and the short beeps. At this time, the Select and Play buttons next to the Sound File text box are activated, as shown in Fig 3.3 -29.
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Fig 3.3-29 Preferences, Alarm Sound Setup
3.
Click the Select button to select the sound file. Click the Play button to play the selected alarm sound.
4.
Click OK to complete the settings.
3.4 Setting an Alarm Color

Purpose Setting an alarm color is to specify the color for each alarm level that is displayed on the network management client. Use different colors to distinguish the alarm severity. Prerequisite Confirm that the user has logged in the network management server normally. Steps
45
To set an alarm color, perform the following steps. 1. In the main window of the network management client, choose View > Fault Management. The Fault Management window appears. 2. In the Fault Management window, choose Setting > Preferences to pop up the Preferences dialog box. Select the Alarm Color Setup tab, as shown in Fig 3.4 -30.
Fig 3.4-30 Preferences, Alarm Color Setup
3. 4.
On the Alarm Color Setup page, set the alarm colors of different alarm severities. Click OK for the system to save the color parameters that have been set.
3.5 Setting a Forwarding Template

Purpose Setting a forwarding template is to set the information format of the forwarded SM and Email, so that the system alarm information can be sent to the specified mobile phone or
46
mailbox through the SM or Email. Prerequisite Confirm that the user has logged in the network management server normally. Steps To set a forwarding template, perform the following steps: 1. In the main window of the network management client, choose View > Fault Management. The Fault Management window appears. 2. In the Fault Management window, choose Setting > Preferences to pop up the Preferences dialog box. Select the Forward Template Setup tab, as shown in Fig 3.5 -31. Check and recover the settings of the forwarding template of the short message and Email title and content.
Fig 3.5-31 Preferences, Forward Template Setup
3.
In the Setup the forwarding content template of the mail area, input [ to select the required parameters from the pop-up choice box, as shown in Fig 3.5 -32.
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NOTE: The operation to set the forwarding template of the handset short message and forwarding title template of the mail are similar to this operation.
Fig 3.5-32 Setting Email Forwarding Content Template
4.
Click OK for the system to save the forwarding template parameters.
3.6 Setting an Alarm Box

Purpose Setting an alarm box is necessary for normally reporting the system alarm information to the alarm box. Prerequisite
48
Confirm that the user has logged in the network management server normally. Steps To set an alarm box, perform the following steps. 1. In the main window of the network management client, choose View > Fault Management. The Fault Management window appears. 2. In the Fault Management window, choose Setting > Alarm Box Setting . The Alarm Box Setting page appears, as shown in Fig 3.6 -33.
Fig 3.6-33 Alarm Box Setting
3.
Click the
icon on the page to pop up the Alarm Box Detail dialog box, as
shown in Fig 3.6 -34. For the details of the alarm box settings, refer to Table 3.6 -5.
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Fig 3.6-34 Setting Information of the Alarm Box
Table 3.6-5 Alarm Box Information Parameters Parameters Alarm Box Name Alarm Box Description Description The name of the alarm box, which must be input. The description of the alarm box. Input the parameter as required Selects the initial state of the alarm box, either Enable or Disable. When selecting Enable, the alarm box works normally. The IP address of the alarm box, which is in the same network segment as the address of the network management server, which must be input. The port number for alarm box for communicating with the server is 6700.
Initial State
Alarm Box IP
Server Port
50
Parameters
Description Controls the alarm severity displayed on the alarm box, which is divided into five types: none, warning and above, minor and above, major and above and critical. Sets that the alarm box gives sound corresponding to a certain level and above among all levels in the current alarm pool, including none, warning and above, minor and above, major and above and critical. Selects the alarm of a certain severity that can be received by the alarm box, including Critical, Major, Minor, Warning.
Display Alarm Severity
Speak Alarm Severity
Alarms send to Alarm Box
4.
After setting the Alarms send to Alarm Box, click the Advanced button to pop up the Alarm Box Rule Setting dialog box, as shown in Fig 3.6 -35.
Fig 3.6-35 Alarm Box Rule Setting
5.
Click New in the Alarm Box Rule Setting dialog box to pup-up the Details of 3.6 -36. Enter Rule Name and
Alarm Box Rule dialog box, as shown in Fig
Description, and select the alarm filtering conditions on the Selection area. NOTE: In the Selection area, the left column shows the conditions distinguishing different alarm types, while the right column shows the alarm types corresponding to different alarm conditions. It is available to select several alarm conditions and alarm types.
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Fig 3.6-36 Details of Alarm Box Rule
6.
Click OK to completing setting the alarm box rule. The system will add a record in the Alarm Box Rule Setting dialog box, as shown in Fig 3.6 -37.
Fig 3.6-37 Completing an Alarm Box Rule
7. 8.
Click OK to pop up the Alarm Box Detail dialog box. Click OK in the Alarm Box Detail dialog box, the system adds an alarm box
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record in the Alarm Box Setting window, as shown in Fig 3.6 -38.
Fig 3.6-38 Completing an Alarm Box
9.
Click the
icon on the Alarm Box Setting window. The Confirm dialog box
pops up, click OK to activate the alarm box.
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4 Alarm Operations
4.1 Alarm Information Operations
Introduction This section mainly describes the operations related to the alarm information.
4.1.1 Monitoring Real-Time Alarm Information

Purpose The real-time monitoring is responsible for monitoring the notifications and alarms (including current alarms and history alarms) in real time. Monitoring the notifications in real time can obtain the notification messages of the equipment and network in time. Monitoring current alarms in real time can obtain the alarm information of the equipment and network in time. Monitoring history alarms in real time reflects the processing conditions of alarms that have been processed or recovered in the system. Prerequisite Confirm that the user has logged in the network management server normally. Step To monitor real-time alarm information, perform the following step. In the main window of the network management client, choose View > Fault Management. The Fault Management window appears. For detailed procedures of monitoring the real-time information, refer to Table 4.1 -6.
Table 4.1-6 Procedures for Monitoring the Real-time Information Command Detailed Procedure In the Fault Management window, choose Query > Realtime Alarm Monitor to pop up the Realtime Alarms window In the Fault Description The window is displayed in columns. The current alarms are being monitored in real in the upper column; while the history alarms are being monitored in real time in the lower column Notifications are being
Realtime Monitor
Alarm
Realtime
Command
Detailed Procedure Management window, choose Query > Realtime Notification Monitor to pop up the Realtime Notification window
Description monitored in real time on this window
Notification Monitor
4.1.2 Querying Current Alarms

Purpose Current alarm query is to query current alarms according to certain conditions. The current alarm data can be queried according to such conditions as the specified location, time, alarm severity, alarm type, status and alarm causes. These conditions can be set as required. Prerequisite Confirm that the user has logged in the network management server normally. Confirm that the communication between the network management server and the equipment is normal. Steps To query current alarms, perform the following steps. 1. In the main window of the network management client, choose View > Fault Management. The Fault Management window appears. 2. In the Fault Management window, choose Query > View Current Alarms to pop up the Current Alarm Query Conditions window. 3. Click the icon on this tab to pop up the Current Alarm Query Condition
dialog box, as shown in Fig 4.1 -39. Specify the query conditions as required.
Fig 4.1-39 Current Alarm Query Condition Dialog Box
4.
Click OK to add a query record of alarm conditions on the Current Alarm Query Conditions window, as shown in Fig 4.1 -40.
Fig 4.1-40 Current Alarm Query Condition List
5.
After selecting a query condition on the Current Alarm Query Conditions window, click the icon. The View Current Alarms page pops up, listing the
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query results, as shown in Fig 4.1 -41.
Fig 4.1-41 Query Results of Current Alarm
4.1.3 Querying History Alarms

Purpose History alarm query is to query the history alarms according to certain conditions. The history alarm data can be queried according to such conditions as the specified location, time, alarm severity, alarm type, status and alarm causes. These conditions can be set as required. Prerequisite Confirm that the user has logged in the network management server normally. Confirm that the communication between the network management server and the equipment is normal. Steps To query the history alarms, perform the following steps: 1. In the main window of the network management client, choose View > Fault Management. The Fault Management window appears. 2. In the Fault Management window, choose Query > View History Alarms to pop up the History Alarm Query Conditions window. 3. Click the icon on the toolbar to pop up the History Alarm Query Condition
dialog box, as shown in Fig 4.1 -42.

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Fig 4.1-42 History Alarm Query Condition Dialog Box
4.
Set the query conditions as required, enter Name and Description, and select the suitable query conditions from the Selection area. The data filtered by the system can be queried by selecting the Visibility check box.
5.
Click OK to add a query record of alarm conditions on the History Alarm Query Conditions page, as shown in Fig 4.1 -43.
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Fig 4.1-43 History Alarm Query Condition List
6.
After selecting a query condition on the History Alarm Query Conditions page, icon. The View History Alarms page pops up, listing the query results.
click the
4.1.4 Synchronizing Alarm Information

Purpose The alarm synchronization function is to synchronize the Network Element (NE) alarms. Users can select the system type and the NE location information to be synchronized. When the alarm data of the network management system are possibly inconsistent with those of the foreground equipment, manually synchronize the alarm data of the foreground equipment to the network management server through this function. Prerequisite Confirm that the user has logged in the network management server normally. Confirm that the communication between the network management server and the equipment is normal. Steps To synchronize alarm information, perform the following steps: 1. In the main window of the network management client, choose View > Fault
60
Management. The Fault Management window appears. 2. In the Fault Management window, choose Query > Alarm Synchronization to pop up the Alarm Synchronization dialog box, as shown in Fig 4.1 -44. Set the conditions of alarm synchronization.
Fig 4.1-44 Alarm Synchronization
3.
Click Select button to set the type of system to be synchronized, as shown in Fig 4.1 -45.
Selecting the BILL Server radio box means synchronizing the alarms on the billing server. Selecting the NE Alarm radio box means synchronizing the alarms on the foreground NE equipment. Selecting the SORM Alarm radio box means synchronizing the alarms on the SORM server.
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Fig 4.1-45 System Type
4.
Click OK. The system synchronizes the alarm data in the specified location. The alerting box pops up when the synchronization is successful.
4.1.5 Alarm Information Statistics

Purpose The alarm statistics function provides the alarm statistics templates that are frequently used. Through these templates, the user can perform statistics on the alarm data from different angles and generate corresponding reports that can be exported to be files in different formats or printed directly. Prerequisite Confirm that the user has logged in the network management server normally. Steps To perform alarm statistics, perform the following steps: 1. In the main window of the network management client, choose View > Fault Management. The Fault Management window appears. 2. In the Fault Management window, choose Query > History Alarm Statistics to
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pop up the Report Management window. From the resource pane of the Report Management window, choose Report Template Tree > Server (OMM server ID) to pop up the List of Report Templates page, as shown in Fig 4.1 -46.
Fig 4.1-46 Alarm Template List
3.
Double-click the required alarm statistics template from the list to pop up the Parameter Input Box, as shown in Fig 4.1 -47. Specify the parameters of alarm selection conditions and other conditions. For the parameter descriptions, refer to Table 4.1 -7.
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Fig 4.1-47 Parameter Input
Table 4.1-7 Parameter Descriptions for Alarm Statistics Alarm Selection System Type Description Including such types as the Alarm Box Link Break Alarm, Bill Server Alarm, Correlation Alarm, Link Alarm, Local and Remote OMC Linkdown Alarm, NE Alarm, Performance QoS Alarm, SORM Server Alarm, and System Management. The System Type must be selected before selecting the location, which is selected based on the different system types. The System Type must be selected before selecting the alarm code. The available alarm codes on the right pane vary with different system types. Including critical, major, minor and warning. Including Communication Alarm, Environment Alarm, Equipment Alarm, OMS Alarm, Processing Alarm and QoS Alarm The System Type must be selected before selecting the probable causes. The available probable causes on the 64
Location
Alarm Code
Severity Alarm Type
Probable Cause
Alarm Selection
Description right pane vary with different system types.
Happen Time Acknowledgment Status (Un)acknowledge Operator (Un)acknowledging Time Restore Type
Including By Time Range and By Relative Time Including Acknowledged and Unacknowledged. Sets the operator who acknowledges/unacknowledges alarms. Sets the range of time alarms to be acknowledged/unacknowledged. Including such options as Normal, Cleared by User, Restoration upon NE Restart, Restoration upon Synchronization, Restoration upon Alarm Pool Fillup, Restoration upon UMS Restart, Auto Cleared and Restoration upon NE Delete Sets the operator who clears alarms. Sets the range of time alarms to be restored. Sets the detailed information of statistics.
Clear Operator Restore Time Details
4.
Click OK to start statistics. The statistical results will be listed on the View Report page, as shown in Fig 4.1 -48.
Fig 4.1-48 Alarm Statistics Results
Subsequent Optional Operations The subsequent optional operations are as follows.

Viewing chart: on the toolbar of the View Report page, click the icon to view the statistical result through a chart.
65
Exporting: on the toolbar of the View Report page, click the corresponding icon to export and save the report in the corresponding file format.
Printing: click the icon on the toolbar of the View Report page to print the report results.
4.2 Alarm Record Operations

Introduction This section mainly describes the operations related to the alarm records.
4.2.1 Acknowledging an Alarm

Purpose Acknowledging an alarm is to change the status of an alarm from the unacknowledged status to the acknowledged status. Acknowledge an alarm in the unacknowledged status through this function when the maintenance personnel have known it and started to process it. Prerequisite Confirm that the queried alarm information is the one to be acknowledged. For the operation of querying alarms, refer to Querying Current Alarms and Querying History Alarms. Steps To acknowledge an alarm, perform the following steps. 1. In the main window of the network management client, choose View > Fault Management. The Fault Management window appears. 2. From the alarm list of the Realtime Alarms window, right-click the alarm required to be acknowledged, and select Acknowledge from the short-cut menu, as shown in Fig 4.2 -49.
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Fig 4.2-49 Selecting Acknowledge from the Short-cut Menu
3.
Enter the acknowledging information in the popup Acknowledge Alarm dialog box. Users can enter the information based on the actual alarm processing, as shown in Fig 4.2 -50.
Fig 4.2-50 Acknowledging Alarm Dialog Box
4.
Click OK to acknowledge the alarm.
Result The status of this alarm is changed from the unacknowledged status to the acknowledged status.
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4.2.2 Unacknowledging an Alarm

Purpose Unacknowledging an alarm is to change the status of an alarm from the acknowledged status to the unacknowledged status. This operation can only be performed on the alarm information that has been acknowledged. Prerequisite Confirm that the queried alarm information is the one to be unacknowledged. For the operation of querying alarms, refer to Querying Current Alarms and Querying History Alarms. Steps To unacknowledge an alarm, perform the following steps. 1. In the main window of the network management client, choose View > Fault Management. The Fault Management window appears. 2. From the alarm list, right-click the alarm to be unacknowledged, select Unacknowledge from the short-cut menu. 3. Enter the information in the popup Unacknowledge Alarm dialog box. Users can enter the information based on the actual alarm processing. 4. Click OK to complete the operation.
Result The status of this alarm is changed from the acknowledged status to the unacknowledged status.
4.2.3 Clearing an Alarm

Purpose Clearing an alarm is to clear the alarm shown in the Realtime Current Alarms page of the Realtime Alarms window. The cleared alarm will be automatically shown in the Realtime History Alarms page of the Realtime Alarms window, and can be queried by performing history alarm query. Prerequisite Confirm that the user has logged in the network management server normally.
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Steps To clear an alarm, perform the following steps: 1. In the main window of the network management client, choose View > Fault Management. The Fault Management window appears. 2. In the Realtime Current Alarms page of the Realtime Alarms window, right-click the alarm to be cleared, and select Clear from the short-cut menu. 3. The Confirm dialog box pops up. Click OK to clear the alarm. The cleared alarm will be automatically shown in the Realtime History Alarms page. Reference For querying the history alarm information, refer to Querying History Alarms.
4.2.4 Forwarding an Alarm

Purpose Forwarding an alarm is to forward an alarm to the other specified administrators by sending the SM or Email, for the administrators to handle the alarm in time. Prerequisite
Confirm that the user has logged in the network management server normally. Confirm that the ZXWN network management server is connected to the Short Message Center (SMC) and the Email server normally.
Steps To forward an alarm, perform the following steps: 1. In the main window of the network management client, choose View > Fault Management. The Fault Management window appears. 2. In the Realtime Current Alarms page of the Realtime Alarms window, right-click the alarm to be forwarded, and select Forward from the short-cut menu. 3. The Forwarding Setup dialog box pops up, as shown in Fig 4.2 -51. Enter the Forwarded-to Email Address and Forwarded-to Phone Number of the personnel to process the alarm. It is available to select Forward by Email and Forward by SMS.
When selecting the Forwarded-to Email Address check box, input contents in the Forward by Email page.
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When selecting the Forwarded-to Phone Number check box, input contents in the Forward by SMS page.
Fig 4.2-51 Forwarding Setup
4.
Click OK to forward the alarm to specified personnel.
4.2.5 Viewing Detailed Alarm Information

Purpose By viewing the detailed information of alarms and referring to the corresponding maintenance suggestions, users can locate and handle faults in time. Prerequisite
Confirm that the user has logged in the network management server normally. Confirm that the queried alarm information is the one to be viewed.
For the operation of querying alarms, refer to Querying Current Alarms and Querying History Alarms. Steps To view the detailed alarm information, perform the following steps: 1. In the Realtime Current Alarms page of the Realtime Alarms window, right-click the alarm to be viewed, and select Details from the short-cut menu.
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2.
The Details window pops up to show the detailed information of the alarm, as shown in Fig 4.2 -52. For parameter descriptions, refer to Table 4.2 -8.
Fig 4.2-52 Details
3.
Select the Maintenance suggestion tab to display the maintenance suggestions of the alarm, as shown in Fig 4.2 -53.
Fig 4.2-53 Maintenance Suggestion 71
4.
Click Close to close the window.
Reference The main contents about the alarm details are shown in Table 4.2 -8.
Table 4.2-8 Parameter Descriptions for Alarm Information Parameters Node No. System Type ID Internal ID Location Description The number of the OMM node that generates alarms The system type of the alarm System ID Internal number of the system The location where alarms are generated Example 100001 Link Alarm 1200935849140 1200935849141 Subnet = 0, Ne = 1, Module = 1 Alarm Code Severity Alarm Type Probable Cause Happen Time Acknowledgment Status (Un)acknowledge Operator (Un)acknowledge System (Un)acknowledge Information (Un)acknowledge Time Comment Information The brief description and alarm code of an alarm Advanced national severity Alarm type The probable cause of the alarm The time when an alarm is generated Acknowledged /unacknowledged status of the alarm The operator to acknowledge/ unacknowledge this alarm The network management system to acknowledge/ unacknowledge this alarm The information entered when acknowledging/ unacknowledging this alarm The time when this alarm is acknowledged/ unacknowledged The information of comment 100001 Broken link between OMC and NE (1000) Critical Communication Alarm Communication abnormal (0) 2008-01-21 09:19:25 Unacknowledged
Admin
OK
2008-01-26 14:49:25
72
Parameters Details Last Update Time NE Type
Description Detailed information related to this alarm The type of the NE where this alarm is generated
Example Netype= MSCServer MSCServer
4.2.6 Printing Alarm Information

Purpose The print function is used to print the alarm data among the alarm list that is opened by the current user. Set such items as the print range, copies, page setup and appearance before printing to satisfy the requirements of the printing effect. Prerequisite Confirm that the user has logged in the network management server normally. Confirm that the queried alarm information is the one to be printed.
For the operation of querying alarms, refer to Querying Current Alarms and Querying History Alarms.
Confirm that the printer is connected and set correctly.
Steps To print alarm information, perform the following steps. 1. On the alarm list window, click the on the toolbar. The Print Setup dialog box
pops up, and performs the General settings, as shown in Fig 4.2 -54.
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Fig 4.2-54 Print Setup, General
2.
Select the Page Setup tab to set the page parameters, as shown in Fig 4.2 -55.
Fig 4.2-55 Print Setup, Page Setup
3.
Select the Advance tab to set the parameters as required, as show in Fig 4.2 -56.
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Fig 4.2-56 Print Setup, Advance
4.
When completing the setting, click Print to start printing the alarm list. Click
Preview All to preview the printing effect.
4.2.7 Exporting Alarm Information

Purpose The export function is used to export the data of all alarms on the alarm list window that is opened by the current user to a file, whose format can be text, EXCEL, PDF, HTML or CSV. Prerequisite Confirm that the user has logged in the network management server normally. Confirm that the queried alarm information is the one to be exported.
For the operation of querying alarms, refer to Querying Current Alarms and Querying History Alarms. Steps To export the alarm data, perform the following steps: 1. On the alarm list window, click the on the toolbar to pop up the Save dialog
box. Set the Save In, File Name and Files of Type, as shown in Fig 4.2 -57.
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Fig 4.2-57 Saving Dialog Box
2.
Click Save to export the data of the selected alarm list to the specified file in the specified path.
4.3 Alarm Maintenance Suggestions

Introduction This section mainly describes the operation related to the alarm maintenance suggestions.
4.3.1 Adding an Alarm Maintenance Suggestion

Purpose Based on the long-term running of the network, the maintenance experience on common problems can be summarized as the reference for solving similar problems in the future. The summary of such maintenance experience is the customized alarm maintenance suggestion. Adding a new alarm maintenance suggestion is to add a new suggestion of processing one type of alarms based on the actual operations. Prerequisite Confirm that the user has logged in the network management server normally. Steps To add an alarm maintenance suggestion, perform the following steps.
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1.
2.
In the Fault Management window, choose Setting > Maintenance Suggestion Setting to pop up the Maintenance Suggestion Setting window, as shown in Fig 4.3 -58.
Fig 4.3-58 Maintenance Suggestion Setting
3.
On the Maintenance Suggestion Setting window, from the System Type dropdown list, select the alarm type to be set, including All System Type, Alarm Box Link Break Alarm, Bill Server Alarm, Correlation Alarm, Link Alarm, Local and Remote OMC Linkdown Alarm , NE Alarm, Performance QoS Alarm, SORM Server Alarm and System Management.
4.
Click the
icon on the toolbar to pop up the Maintenance suggestion dialog
box. Select Alarm Code and Reason Description, and enter the suggestion in the Customized Suggestions text box, as shown in Fig 4.3 -59.
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Fig 4.3-59 Maintenance Suggestion
5.
Click OK to finish the configuration of the alarm maintenance suggestion.
4.3.2 Modifying an Alarm Maintenance Suggestion

Purpose Modifying an alarm maintenance suggestion is to improve the established suggestions based on the actual operations. The modified alarm maintenance suggestion will be shown in the Customized Suggestions text box, which will not replace the default suggestion. Prerequisite Confirm that the user has logged in the network management server normally. Steps To modify an alarm maintenance suggestion, perform the following steps. 1. In the main window of the network management client, choose View > Fault Management. The Fault Management window appears. 2. In the Fault Management window, choose Setting > Maintenance Suggestion Setting to pop up the Maintenance Suggestion Setting window. 3. On the Maintenance Suggestion Setting window, from the System Type drop-
down list, select the alarm type to be modified.

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4.
From the suggestion list on the Maintenance Suggestion Setting window, click the suggestion to be modified.
5.
Click the
on the toolbar to pop up the Maintenance suggestion dialog box, as 4.3 -60. Enter the modified suggestion in the Customized
shown in Fig
Suggestions text box.
Fig 4.3-60 Modifying an Alarm Maintenance Suggestion
6.
Click OK to finish the modification of the alarm maintenance suggestion.
4.3.3 Exporting an Alarm Maintenance Suggestion

Purpose The ZXWN network management system allows the user to export alarm maintenance suggestions in the system to a file. It supports exporting alarm data to a text, EXCEL, PDF or HTML file. Prerequisite Confirm that the user has logged in the network management server normally. Steps To export an alarm maintenance suggestion, perform the following steps. 1. In the main window of the network management client, choose View > Fault
79
Management. The Fault Management window appears. 2. In the Fault Management window, choose Setting > Maintenance Suggestion Setting to pop up the Maintenance Suggestion Setting window. 3. Click the icon in the Alarm Maintenance Setting window to pop up the Save
dialog box pops up. Select the proper path and the file name. 4. Click Save to export the selected alarm maintenance suggestions to the specified file in the specific path.
4.3.4 Importing an Alarm Maintenance Suggestion

Purpose The ZXWN network management system is capable of importing the alarm maintenance suggestion file with the specified format. The import operation is used to import the alarm maintenance suggestions defined in the file into this system. It is required that the imported alarm maintenance suggestion file is an xls file (EXCEL file). Prerequisite Confirm that the user has logged in the network management server normally. Steps To import an alarm maintenance suggestion, perform the following steps. 1. In the main window of the network management client, choose View > Fault Management. The Fault Management window appears. 2. In the Fault Management window, choose Setting > Maintenance Suggestion Setting to pop up the Maintenance Suggestion Setting window. 3. Click the icon on the Alarm Maintenance Setting window to pop up the
Confirm dialog box pops up, prompting that the old data will be overwritten, as shown in Fig 4.3 -61.
Fig 4.3-61 Confirmation 80
4. 5.
Click OK to pop up the Open dialog box. Select the file to be imported. Click Open to import the specified file of alarm maintenance suggestions. Caution:
The file to be imported must have a correct internal format. Otherwise, it cannot be imported. For the correct internal format of a file, refer to the exported file.
4.3.5 Deleting an Alarm Maintenance Suggestion

Purpose Deleting alarm maintenance suggestions is to delete one or more existing maintenance suggestions. Prerequisite Confirm that the user has logged in the network management server normally. Steps To delete one or more alarm maintenance suggestions, perform the following steps. 1. In the main window of the network management client, choose View > Fault Management. The Fault Management window appears. 2. In the Fault Management window, choose Setting > Maintenance Suggestion Setting to pop up the Maintenance Suggestion Setting window. 3. On the Maintenance Suggestion Setting window, from the System Type dropdown list, select the alarm type to be set. 4. From the information list on the Maintenance Suggestion Setting window, rightclick the alarm maintenance suggestion(s) to be deleted, select Delete from the short-cut menu or click the 5. icon on the toolbar.
The Confirm dialog box pops up. Click OK to complete the operation.
4.4 Alarm Rule Operations

Introduction This section mainly describes the operations related to the alarm rules.
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4.4.1 Deactivating an Alarm Rule

Purpose Deactivating an alarm rule is to change the rule status from the activated status to the deactivated status. The alarm rule in the deactivated status has no function. Prerequisite Confirm that the user has logged in the network management server normally. Confirm that the rule is in activated status.
Steps To deactivate an alarm rule, perform the following steps. 1. In the main window of the network management client, choose View > Fault Management. The Fault Management window appears. 2. In the Fault Management window, choose Setting > Management Rule Setting . The Management Rule Setting window appears, as shown in Fig 4.4 -62.
Fig 4.4-62 Deactivating an Alarm Rule
3. 4.
Select the rule to be disabled, and click the
icon on the toolbar.
4.4.2 Activating an Alarm Rule

Purpose Activating an alarm rule is to change the rule status from the deactivated status to the activated status.
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Prerequisite Confirm that the user has logged in the network management server normally. Confirm that the rule is in the deactivated status.
Steps To activate an alarm rule, perform the following steps. 1. In the main window of the network management client, choose View > Fault Management. The Fault Management window appears. 2. In the Fault Management window, choose Setting > Management Rule Setting . The Management Rule Setting window appears. 3. 4. Select the rule to be enabled, and click the icon on the toolbar.
4.4.3 Deleting an Alarm Rule

Purpose Deleting an alarm rule is to delete the rule that will not be used any longer. The deletion operation can be performed to the alarm rule either in the activated status or in the deactivated status. Prerequisite Confirm that the user has logged in the network management server normally. Confirm that this rule will not be used any longer.
Steps To delete an alarm rule, perform the following steps. 1. In the main window of the network management client, choose View > Fault Management. The Fault Management window appears. 2. In the Fault Management window, choose Setting > Management Rule Setting . The Management Rule Setting window appears. 3. 4. Select the rule to be deleted, and click the icon on the toolbar.
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4.4.4 Refreshing an Alarm Rule

Purpose When several clients log in the server at the same time, and if one user has set an alarm rule on one client, other clients possibly do not display the changes of rules at once due to the network. It is required for them to get rules again from the server, and then the latest status of rules can be seen. Prerequisite Confirm that the user has logged in the network management server normally. Steps To refresh an alarm rule, perform the following steps. 1. In the main window of the network management client, choose View > Fault Management. The Fault Management window appears. 2. In the Fault Management window, choose Setting > Management Rule Setting . The Management Rule Setting window appears. 3. Click the icon on the toolbar to complete the operation.
4.5 Checking Alarms on the Alarm Box

Purpose To check alarms on the alarm box to know the system running status clearly. Prerequisite Before operating, please confirm that: The operation and maintenance server works normally; The user has the authority of checking alarms on the alarm box.
Steps To check the alarms on the alarm box, perform the following steps: 1. Check whether the alarm box gives alarm tone and alarm light. If it does, the alarm must exist. 2. Press the FUN key in the initial interface to enter the main interface of the alarm box, as shown in Fig 4.5 -63.
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ZTE Alarm Box
Fig 4.5-63 Main Interface of the Alarm Box
3.
Press the
button to enter the function menu, as shown in Fig 4.5 -64.
*Parameter Settings *Language Selection *Alarm Query
Fig 4.5-64 Function Selection Menu
4.
Select the Alarm Query menu by pressing the up arrow or down arrow. Press OK
to enter the Alarm Query interface. 5. The latest alarm will be shown firstly when querying alarms. Pressing the up arrow
or down arrow to query other alarms.
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TN - SM007 - E1 - 0 ZXWN CS Alarm Management-92

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ZXWN CS Alarm Management

1.2 Alarm Management

Chapter 4 Alarm Operations

1.3 Alarm System