PROJECT REPORT

ON

E- BANKING
SUBMITTED BY

AMIT GUPTA

(ROLL NO: 06)

SEM V, T.Y.B.B.I.
UNDER THE GUIDANCE OF

MR. PRASHANT KONKANE

Submitted to University of Mumbai in partial for the fulfillment for the requirements of the award of degree

BACHELOR OF BANKING & INSURANCE

PATUCK GALA COLLEGE OF COMMERCE AND MANAGEMENT SANTACRUZ (E), MUMBAI 400055

2013-2014

CERTIFICATE
This is to certify that the project entitled E-Banking is a true and satisfactory Work done by Mr. Amit Sanjay Gupta, T.Y.B.B.I. Roll No. 06. The project report is submitted to University of Mumbai in partial fulfillment for the requirements of the award of the degree of Bachelor in Banking and Insurance for the academic year 2013 2014.

_______________________ Signature of Project Guide

__________________________ Signature of External Examiner

_______________________ Signature of the Coordinator

_________________________ Signature of Principal

College Seal

DECLARATION

I Amit Sanjay Gupta, student of Patuck-Gala College of Commerce & Management, T.Y.B.B.I. (Sem. V) Hereby declare that I have completed the project on E-Banking in the academic year 2013 2014.

The subject matter contained in this project is a research work and most of the work carried out is original and was done under the guidance of my project guide Mr. Prashant konkone.

The information submitted is true and original to the best of my knowledge.

______________________ (Amit Gupta) (Roll No. 06)

ACKNOWLEDGE
It is my earnest and sincere desire and ambition to acquire profound knowledge in the study of Management Studies. I have had considerable help to advice at very outset of this Project. It is My pleasure to acknowledge the help and guidance that I had received from that personnel and to Thank them individually. First of all, I express my sincere thanks to Dr. (Mrs.) Meeta Pathade, I/C Principal for having Given me a chance to undergo the project work. Secondly, I convey my sincere thanks to the Course Coordinator Ms. Byshi Panikar for her Valuable suggestions and co-operation which helped me to complete the project successfully. The compilation of the project is a milestone in the life of the management student and its Execution is inevitable without the co-operation of the project guide. I am deeply grateful to my Project guide Mr. Prashant kokane for his valuable ideas, required suggestions and Encouragement for refining this project study. Finally, I thank all the staff members and my friends for their valuable support and contribution to my project.

EXECUTIVE SUMMARY

Technology has become a part of all walks of life and across all business sectors, and even more so in banking. There has been massive use of technology across many areas of banking business in India, both from the asset and the liability side of a banks balancesheet. Delivery channels have immensely increased the choices offered to the customer to conduct transactions with ease and convenience. Various wholesale and retail payment and settlement systems have enabled faster means of moving the money to settle funds among banks and customers, facilitating improved turnover of commercial and financial transactions. Banks have been taking up new projects like data warehousing, customer relationship management and financial inclusion initiatives to further innovate and strategise for the future and to widen the reach of banking. The dependence on technology is such that the banking business cannot be thought of in resolation without technology, such has been the spread of technology footprints across the Indian commercial banking landscape. Developments in IT have also brought along a whole set of challenges to deal with. The dependence on technology has led to various challenges and issues like frequent changes or obsolescence, multiplicity and complexity of systems, different types of controls for different types of technologies / systems, proper alignment with business objectives and legal/regulatory requirements, dependence on vendors due to outsourcing of IT services risk.

INDEX SR NO. CONTENT PAGE NO. 1 2 3 4 5 6 7 8 INTRODUCTION COMPANY PROFLE E-BANKING CASE STUDY RESEARCH AND METHODOLOGY CONCLUSION LIMITATIONS BIBLIOGRAPHY 01-04 05-09 10-52 53-54 54-55 55-56 56-57 57-58