Futuregold Business Management

Public Programs | In-House Programs | Certification Courses | Consulting | Research Mob : +254 721 68 77 68 / Email: hnyingi@yahoo.com

Professional Business Etiquette

Objectives Program Outline

In today's competitive business world, the ability to handle and present ourselves properly outweighs even our technical skills and academic qualifications. The knowledge gained through an understanding of the fundamentals of Professionalism, Communication and Protocol and its applications, would itself heighten our self-confidence and add to our presence in any business or social encounter.
Learning Outcome :

Etiquette in the Corporate World

importance of etiquette in Professional circles rules of professional behavior

How to Meet and Greet (Business Protocol) making introductions with proper deference to the right people

handshakes with style correct forms of address handling business cards your role as a visitor / guest in an office business meetings scheduling meetings and seating protocol

1. Develop a professional image that will be in accordance to the organization's needs and requirements

2. Master the fundamentals of Highly Effective Networking Skills professionalism, communication Working the Room skills and protocol body language nonverbal communication 3. Handle professional situations how to initiate a conversation with total ease and confidence how to keep a conversation going how to end a conversation politely Methodology : escaping unwanted conversations ways of improving conversations PowerPoint Presentation Interactive discussion with Effective Business Communication: question-answer technique Quiz overcoming barriers in communication Role-plays giving effective feedback

 interpersonal Skills and Conflict Hiram Nyingi has been associated as a Resolution soft-skills trainer for companies in Kenya. He has helped executives to enhance Your Voice to the World their skills by enabling them to how to answer the phone - the communicate effectively in a wide corporate way variety of both social and business using technology graciously situations. He has designed and o handphone conducted workshops on various soft o speakerphone skills ranging from Business Etiquette, o voice mail Cross Cultural Fundamentals, Telephone o answering machine message Etiquette, Business correspondence, How to Make Your Appearance Work for Customer care, etc. Each module has You been customized to suit the training What message does your appearance needs of every company he has been send? associated with. body language that speaks well of you clothing that adds to your clout dressing for the occasion Investment per Participant accessorizing the Executive Image the psychology of colour looking the part: success with style grooming that brings out the best in you
Trainers Profile

Dining for Business

Time & Venue

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Contact: Hiram Mob : +254 721 68 77 68 Email : hnyingi@yahoo.com

Identify the utensils used in a formal table setting. Identify the conversational guidelines for business meals. Identify the guidelines for ordering drinks and food. Identify the differences between American and Continental dining styles. Identify the basic rules of etiquette you should apply during a meal. Identify the actions you should take to deal with awkward dining situations.

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