CHANGE REQUEST FORM

(Technical Operations Division) Change Request No.:

A. CHANGE REQUESTOR Date : Name : Designation : 05 June 2013 Muhammad Fadhil System Engineer Department : Email : Tel. No. : System Operations fadhil.talib@jaring.my 0122456624

Change Request Information Change Location Level : B1 Room : IDC2 Change Category Scheduled Emergency Change Detail 1. Decommission segment 61.6.35.0/24 2. Migrate eservices (61.6.35.9) to private segment Type of Change Device Configuration System Configuration Hardware Application and System Software Network Equipment Environmental Infrastructure Others, specify: Change Reason 1. Move to VM

Implementation Details Start Date : 11 June 2013 Start Time : 10 AM Implementation Activity 1. 11 May 2013 eservices End Date : End Time : 11 June 2013 12 PM Estimate Duration : 2 Hours

Resources Required SIM - setting up virtual server, install and configure

Impact Very Low Low Medium High Very High

Impact Description Medium : No redundancy (eservices)

Implementation Test 1. eservices Testing on new server eservices 2. Provide NAT ip for eservices

Back out Instructions Revert to original servers

3.
Prepared by Change Requestor Signature : Name : Date : Verified by Head of Unit Signature : Name : Date :

JCSB-TO-ISEC-CR-FR-3.0_Change Request Form

B. HEAD OF DEPARTMENT Review Change Category Scheduled Emergency Remark / Impact Analysis Change Impact Analysis Major Minor Analysed by Signature : Name : Date :

C. CHANGE MANAGEMENT COMMITTEE (CMC) MEMBER Change Request Status : Remark : Approved Rejected

CMC 1 Signature : Name : Designation : Department : Date : D. CHANGE IMPLEMENTER Change Implementation Status : Remark Successful

CMC 2 Signature : Name : Designation : Department : Date :

Unsuccessful Implemented by Signature : Name : Designation : Department : Date :

E. CHANGE COORDINATOR Change Review Achieve Objective Not Achieve Objective Change Request Status Open Closed

Remark / Action to be taken :

Verified by CMC Signature : Name : Designation : Department : Date :

Change Coordinator Signature : Name : Designation : Department : Date :

Change Request Impact Legend Impact Level Impact Descriptions Very Low Negligible, extended outage is tolerable. Low Minor Impact, however if change request is not monitored and performed, may cost minor impact on business. Medium Short outage of change implementation over a period of short time frame is tolerable. High Serious Impact, failure to implement the change is a real problem. On-Time Change Implementation is needed. Very High Mission critical, failure of change implementation is impacting business profitability and impacting other non-monetary value such as image/branding of the company. On-time and successful implementation of change is high needed. JCSB-TO-ISEC-CR-FR-3.0_Change Request Form 2

JCSB-TO-ISEC-CR-FR-3.0_Change Request Form