CHANGE REQUEST FORM

(Technical Operations Division) Change Request No.:

A. CHANGE REQUESTOR Date : Name : Designation : 05 June 2013 Azhar Mohd Ghazali Network Engineer Department : Email : Tel. No. : Network Management Group azharmg@jaring.my 0192863298

Change Request Information Change Location Level : B1 Room : IDC2 Change Category Scheduled Emergency Change Detail 1. Disconnect server nms19 2. Change IP/hostname for nms112 to use nms19 IP 3. Change nms19 ip and name to nms112 4. Execute recovery steps Type of Change Device Configuration System Configuration Hardware Application and System Software Network Equipment Environmental Infrastructure Others, specify: Change Reason 1. MySQL database with higher OS specs and recovery nms19 (server invalid cause)

Implementation Details Start Date : 12 June 2013 Start Time : 8 PM Implementation Activity 1. End Date : End Time : 12 June 2013 9 PM Resources Required Estimate Duration : 30 mins

Impact Very Low Low Medium High Very High Implementation Test 1.

Impact Description Medium : No redundancy (eservices)

Back out Instructions

Prepared by Change Requestor Signature : Name : Date : Azhar Mohd Ghazali 7 JUN 2013

Verified by Head of Unit Signature : Name : Date :

B. HEAD OF DEPARTMENT
JCSB-TO-ISEC-CR-FR-3.0_Change Request Form 1

On-Time Change Implementation is needed. failure of change implementation is impacting business profitability and impacting other non-monetary value such as image/branding of the company. failure to implement the change is a real problem. Medium Short outage of change implementation over a period of short time frame is tolerable. Low Minor Impact.0_Change Request Form 2 . may cost minor impact on business. CHANGE IMPLEMENTER Change Implementation Status : Remark Successful CMC 2 Signature : Name : Designation : Department : Date : Unsuccessful Implemented by Signature : Name : Designation : Department : Date : E. Very High Mission critical. On-time and successful implementation of change is high needed. however if change request is not monitored and performed.Review Change Category Scheduled Emergency Remark / Impact Analysis Change Impact Analysis Major Minor Analysed by Signature : Name : Date : C. extended outage is tolerable. High Serious Impact. CHANGE COORDINATOR Change Review Achieve Objective Not Achieve Objective Change Request Status Open Closed Remark / Action to be taken : Verified by CMC Signature : Name : Designation : Department : Date : Change Coordinator Signature : Name : Designation : Department : Date : Change Request Impact Legend Impact Level Impact Descriptions Very Low Negligible. CHANGE MANAGEMENT COMMITTEE (CMC) MEMBER Change Request Status : Remark : Approved Rejected CMC 1 Signature : Name : Designation : Department : Date : D. JCSB-TO-ISEC-CR-FR-3.