7

Interviewing Candidates

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Chapter 7-1

Learning Objectives
1. List the main types of selection interviews. 2. List and explain the main errors that can undermine an interviews usefulness. 3. Define a structured situational interview.
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Learning Objectives
4. Explain and illustrate each guideline for being a more effective interviewer. 5. Give several examples of situational questions, behavioral questions, and background questions that provide structure.
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List the main types of selection interviews.

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Chapter 7-4

Basic Types of Interviews

Structured vs. unstructured Questions to ask
o Situational o Behavioral o Job-related o Stress o Puzzle questions
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Administering Interviews
Panel Phone Video/web-assisted Computerized Second Life Speed dating Case interviews
Chapter 7-6

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Three Ways to Make the Interview Useful

Structure the interview Carefully select traits to assess Beware of committing interviewing errors

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Chapter 7-7

Review
Structured vs. unstructured Questions to ask
Situational o Behavioral o Job-related o Stress o Puzzle questions
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Administration
o Panel o Phone o Video/webassisted o Computerized

Chapter 7-8

List and explain the main errors that can undermine an interviews usefulness

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Chapter 7-9

Errors that Undermine Interviews

Snap judgments Job requirements Candidate-order & pressure to hire Nonverbal behavior & impression management Personal characteristics Interviewer mistakes
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Review

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Chapter 7-11

Define a structured situational interview

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Chapter 7-12

Designing & Conducting Structured Interviews

1. 2. 3. 4. 5. Analyze the job Rate main duties Create questions Create benchmark answers Appoint interview panel and conduct interviews
Chapter 7-13

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Review
Job analysis Rating Creating questions Benchmark answers Create a panel and conduct interviews
Chapter 7-14

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Explain and illustrate each guideline for being a more effective interviewer

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Chapter 7-15

How to Conduct an Effective Interview

There are 8 steps to conducting an effective interview 1.Make sure you know the job 2.Structure the interview 3.Get organized 4.Establish rapport
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How to Conduct an Effective Interview

5. 6. 7. 8. Ask questions Take notes Close the interview Review the interview

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Chapter 7-17

Review
Know the job Structure the interview Get organized Create rapport
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Ask questions Take notes Close Review

Chapter 7-18

Give several examples of situational questions, behavioral questions, and background questions that provide structure
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Situational (What Would You Do) Questions

Suppose your boss insisted that a presentation had to be finished by tonight. Your subordinate said she has to get home early to attend an online class, so she is unable to help you. What would you do? The CEO just told you that hes planning on firing your boss, with whom you are very close, and replacing him with you. What would you do?
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Behavioral (Past Behavior) Questions

Tell me about a time when you had to deal with a particularly obnoxious person. Describe the situation in detail, and explain how you handled it. Tell me about a time when you were under a great deal of stress. What was the situation, and how did you handle it?
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Background Questions
What kind and how much experience have you had actually repairing automobile engines? Describe the types and years of experience you have had creating marketing programs for consumer products?
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Review
Situational Behavioral Background

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Chapter 7-23

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. Printed in the United States of America.

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Chapter 7-24