: www.chinahrd.

net

2002

OO

BeiDouWeb.com ///

1/56

BeiDouWeb.com ///

2/56

-----
7%

2002

WTO

BeiDouWeb.com ///

3/56


WTO

50%

BeiDouWeb.com ///

4/56

35

321

35

131

32

137

52

10

25

105

11

20

18

138

BeiDouWeb.com ///

:
:
:

:
:

5/56

-----
2002
1000500

BeiDouWeb.com ///

6/56

-----

200250%200
1015%

200250%
5%

5%

20021180005.3

BeiDouWeb.com ///

7/56

10%



,
,,

BeiDouWeb.com ///

8/56

 SWOT

3
BeiDouWeb.com ///

9/56

----- SWOT

BeiDouWeb.com ///

10/56

3-5

3-5

BeiDouWeb.com ///

400
500

AIG

11/56

2000

643
224
443
200
173
73
270
127
200
24

BeiDouWeb.com ///

2001
/
34.8%
812
400
45.1%
586
347
42.2%
254
173
47.0%
332
174
12.0%
226
53

12/56

200215%
200255%

1322
1150

1000
812

645

960

1490

620
400

224
2000

2001

2002

2003

2004
526

200120%
200260%

439
366
675

305
254

173
69

422
264

165
146

2000

2001

BeiDouWeb.com ///

2002

2003

2004

2005
13/56

BeiDouWeb.com ///

14/56

2002

175

5%

BeiDouWeb.com ///

132
8
231.5
144.5
100
10
90
65
33.00
604.50

65%

188

53%
330%
35%

141
10
233
146
140
30
110
80
33.00
674.00

88%
43%
95%
116%
51%

15/56

2002

BeiDouWeb.com ///

35.25
6.73
2.9
44.88
3.42
54.8
0.34
-4.04
-1.44
-5.14
0.72
-4.42
35%
16/56

2002

13
5%25

13

BeiDouWeb.com ///

83.4%/84%
90%
40
4200
3%
35%
60%
35%
100%
30%
10000

17/56

2002

50%
20017.3
200211

140
120
100
80
60
40
20
0

100
90
80
70
60
50
40
30
20
10
0

2001

2002

89%
20014.4
20028.3
2001

2002

70

117%
20012.5
20025.4

60
50
40
30
20
10
0

2001

2002

BeiDouWeb.com ///

18/56

2002

45

4300

40

4200

35

4100

30

4000

25

3900

20

3800
2001

2002

4000

350

3500

3000

2001
2.7%2002

40
3.5%
20
20013919

20024200
2001900,2002
36001300

250

2500

2000

150
2001

20012302002
278

2002

BeiDouWeb.com ///

19/56

2002

2002

100%
95%
90%
85%
80%
75%
70%
65%
60%
1

13

BeiDouWeb.com ///

10 11 12

25

20/56

2002

15000

16000

14000
12000
10000
9000

10000
8000

8000

7000

8000

8000

9000
8000

7000
5465

6000

4376

4500

10000

5399

5358

4405
3075

4000

3401

3407

3783

2000
0
1-2

10

11

12

200112%200230%
117%
BeiDouWeb.com ///

21/56

BeiDouWeb.com ///

22/56

2002

BeiDouWeb.com ///

23/56

2002

BeiDouWeb.com ///

24/56

2002

BeiDouWeb.com ///

25/56

BeiDouWeb.com ///

26/56

2002
2002

BeiDouWeb.com ///

27/56

2002

2002

FNA

20000

BeiDouWeb.com ///

28/56

2002

10

BeiDouWeb.com ///

212
250-300

29/56

BeiDouWeb.com ///

30/56

BeiDouWeb.com ///

31/56

2002

BeiDouWeb.com ///

32/56

BeiDouWeb.com ///

33/56

IT

BeiDouWeb.com ///

34/56

IT

LBS/HBS
GBS

PA18 CALL CENTER

MIS

BeiDouWeb.com ///

35/56

98

1200

BeiDouWeb.com ///

36/56

BeiDouWeb.com ///

VIP

200210100

37/56

LIMRA

LIMRA

LASS

LASS

LASS

BeiDouWeb.com ///

38/56

BeiDouWeb.com ///

2002

39/56

20023

BeiDouWeb.com ///

40/56

2002
48

BeiDouWeb.com ///

41/56

BeiDouWeb.com ///

42/56

BeiDouWeb.com ///

9000

,
,
,,

KPI
,
;
AB

43/56

BeiDouWeb.com ///

44/56

CI

BeiDouWeb.com ///

45/56

BeiDouWeb.com ///

46/56

KPI

KPI

13

25%
10%
5%
20%
10%
10%
5%
5%
5%
5%

KPI

BeiDouWeb.com ///

47/56

KPI()

KPI

13
FYC
6

40%
10%
10%
10%
10%
10%
5%
5%

KPI

13
25

15%
10%
15%
20%
20%
10%
10%

13

BeiDouWeb.com ///

48/56

KPI()

KPI

15%
15%
5%
30%
20%
15%

KPI

40%
20%
15%
10%
10%
5%

45%

BeiDouWeb.com ///

49/56

BeiDouWeb.com ///

50/56

BeiDouWeb.com ///

51/56


,
,,
:
1/3
:80%;
:80%.
80%
90%
30%

2
3
BeiDouWeb.com ///

52/56

BeiDouWeb.com ///

53/56


2002(/
),

BeiDouWeb.com ///

54/56


2002

13

25

BeiDouWeb.com ///

55/56

: www.chinahrd.net

2001
2002

30

BeiDouWeb.com ///

56/56