2013

Advanced Master (MS) Airport Management

Programme

L a r f re n c e a ro n a u t i q u e

ADVANCED MASTER (MS) AIRPORT MANAGEMENT

Mastre Spcialis MS

OBJECTIVES
The Mastre Spcialis (MS) in Airport Management was set up in 1989 by ENAC in response to requests from professionals in this eld. The role played by todays airports has become particularly important after the liberalisation of air transport and the privatisation of airport services, which impact directly on the national economy. Our internationally recognised programme reects the changing needs of our industry and covers all areas of aviation. As such emphasis is laid on conception, design and operations, safety and security contents, environmental issues, quality of service and the strategic management of airports. As a leading provider of global aviation solutions and professional development programmes, ENAC develops human capital for tomorrows air transport industry. Thus the (MS) Airport Management aims precisely at training and preparing these specialists.

www.enac.fr

ADVANCED MASTER (MS) Airport Management

MS Mastre Airport Management Spcialis MS

Programme
The (MS) Airport Management is a one-year full time programme organised into 2 parts: Academical and Theoretical: six-months of intensive in-class lectures Throughout this period, case studies will be treated Weekly exams will be conducted to validate each module Airport visits will be organised Practical training in a professional environment: six-months internship in a professional environment, either in France or abroad. A tutor from the host organisation supervises this training. It gives rise to a nal written report, which must be defended in front of a coeducational jury composed of instructors, the company delegate and professionals.

Academic Part (From October to March)

The academical and theoretical part is composed of 16 modules (1 - 2 weeks each). Module
AM01 Aircraft and Air Transport System Pascal DUVAL

Director
ENAC WAT World Assets Transition ENAC/ Universit Concordia (Montral) ENAC

Hr
30h

AM02

International and European Civil Aviation Law

Yves LAVIGNE

30h

AM03

Air Transport Economics and Management

Nathalie LENOIR, Louis THWAITES

30h

AM04

Air Transport Security

Mathieu GUALINO

30h

AM05 AM06 AM07

Sustainable Development Conception and Operation of Aerodrome Master Plan Airport Certication and Safety

Didier VERGEZ Jorge GONZALEZ GODINEZ Patrick DISSET

ENAC ENAC DSAC/SUD

30h 60h 30h

AM08

Passenger and Freight Terminals Management

Dominique CHAVANNE

ADP-i

30h

AM09

Development of Extra-Aeronautical Airport Activities

Christophe GIRARD

Aroports de Lyon ENAC/ MR

International

30h

AM10

Team Management

Anne Marie SCHAAL / Marc RAYNAL Marc RAYNAL Jean-Franois VERDIE/ Jean Michel VERNHES Valrie SENENTZ Michel RAGOT Martine DEL BONO Jean-Franois GUITARD

30h

AM11

Human Resource Management in airports

MR
International

30h

AM12

Airport Financial Management

ESCT / Aroport de Toulouse Blagnac

60h

AM13 AM14 AM15 AM16

Airport Operations and Service Quality Ground Handling Communication and Crisis Management Airport Strategy

Aroports de Paris Consultant BEA Aroports de Nice 20

60h 34h 30h 60h 604h

Total weeks www.enac.fr

AM01

Droit de lAviation et du Transport Aircraft and Civile Air Transport System Arien

MS
Spcialis MS Management Mastre Airport
Presentation Introduction to the Aircraft and the Air Transport System. Pedagogical objectives: The student will acquire basic knowledge about the aircraft, ight techniques, and meteorological incidents, aircraft construction and current aspects that concern the economics of air transportation. Content: Air Transport System Importance of aeronautical meteorology Aircraft and ight principles Air trafc control Aircraft performances Aircraft manufacturing Introduction to the airport environment Introduction to regional aviation The airlines in daily operation Duration: 1 week (30 hours) Dates:
7 until 11 October 2013
Common with the MS-MTA, Air Transport Management

Methods: Lectures Case study

Lecturers: Experts from ENAC Air Transport Department and practicing professionals Academic reference: M. Pascal DUVAL (ENAC)

AM02

Droit deInternational lAviation Civile andet European du Transport Civil Aviation Arien Law

MS Airport Mastre Management Spcialis MS

Presentation Overview of the principal actors and juridicial processes governing International and European Civil Aviation. Pedagogical objectives: To discover who are the governing institutions and actors, plus the juridical structure of civil aviation. To be knowledgeable of the effects of community policy on air transport and its repercussions on the main actors. Content: ICAO: Chicago Convention: Sources and fundamental rules of civil aviation laws Regulation of the French civil aviation French Airports: creation, status, decentralisation, operating charges, ground handling, state aids. International Airport. EU Regulation, overview & applicability. Protection of air passenger Trafc law, bilateral agreements, OPEN SKIES and aircraft Leasing agreement Cape Town Convention Methods: Lectures Case study

Duration: 1 week (30 hours) Duration: 1 week (30 hours) Dates:

14 until 18 October 2013

Dates: Common with

the MS-MTA, 7 until 11 October 2013 Air Transport Common with the Management MS-AM, Airport Management

Lecturers: Experts from Lecturers: French Civil the Experts from Aviation Authority ENAC Air and practicing Transport professionals Department and practicing Chair: professionals M. Yves LAVIGNE, WAT Chair:World Assets Transition Pascal DUVAL Academic Academic reference: reference: M. Pascal DUVAL Pascal DUVAL (ENAC) (ENAC)

www.enac.fr

AM03

AirCivile Transport Droit de lAviation et duEconomics Transport Arien and Management

MS
Spcialis MS Management Mastre Airport
Presentation The Air Transport Economics and Management module is to enable students to recognise key economic concepts and how they are used in the air transport business for decision making, in the short, medium or long term. Pedagogical objectives: To appreciate the key economic factors of provision and demand for Air Transport, in relation to these theories. To recognise the cost and price structure of airports and airlines in activities such as pricing and revenue management and route economics. To understand how economic fundamentals have a strong inuence on industry structure and protability. Content: Introduction to Air Transport Economics Demand for Air Transport Airline Planning and Organisation Airline Cost Structures Provision of nance Airline Regulation The trend towards Alliances and Consolidation Introduction to Airline Marketing Pricing and Revenue Management International Economics and Aviation Air Transport Forecasting Cost benet analysis Methods: Lectures Case study

Duration: 1 week (30 hours) Duration: 1 week (30 hours) Dates:

21 until 25 October 2013

Dates:

7 until 11 October 2013 the MS-MTA,

Air Transport Common with the Management MS-AM, Airport Management

Common with

Lecturers: Lecturers: Experts from the Experts from French Civil ENAC Air Aviation Authority Transport and practicing Department professionals and practicing professionals Chair: M. Louis THWAITES Chair: (University Concordia Pascal DUVAL Montral) Academic reference: Pascal DUVAL M. Pascal DUVAL (ENAC)

AM04

Air Transport Security

MS Airport Mastre Management Spcialis MS

Presentation Protection of aircraft and airports against acts of unlawful interference. Pedagogical objectives: Become aware of and sensitive to security problems specic to airlines and airports. Content: Legislative framework Airport and airline company security management Human Resource Management Management of response to acts of unlawful interference Financial resource management Material resource management Quality Control management Emergency plans; a counter to against acts of unlawful interference Methods: Lectures

Duration: 1 week (30 hours) Dates:

4 until 8 November 2013
Common with the MS-MTA, Air Transport Management

Lecturers: Experts from the French Civil Aviation Authority and practicing professionals Chair: M. Matthieu GUALINO (ENAC) Academic reference: M. Pascal DUVAL (ENAC)

www.enac.fr

AM05

Sustainable Development

MS
Spcialis MS Management Mastre Airport
Presentation The adaptation of air transport system to issues concerning sustainable development. Pedagogical objectives: Focusing on sustainable development of air transport issues: In an international context, being aware of global policy about air transport sustainable development. Being able to identify the environmental impact of air transport activities. Being able to dene and put into practice appropriate solutions to control pollution due to air transport activities. Content: International Environmental Protection Policies in context of Air Transport Air Transport and Global Climate Change Local Air Quality Aircraft noise impact Aircraft Eco-Efciency Operative measures to Reducing Nuisances Economic Instruments Challenges of alternative fuels Development and sustainable operation of an airline Development and sustainable operation of an airport Methods: Lectures Practical work Case study

Duration: 1 week (30 hours) Dates:

12 until 15 November 2013
Common with the MS-MTA, Transport Management

Lecturers: Experts and professionals Chair: M. Didier VERGEZ (ENAC) Academic reference: M. Pascal DUVAL (ENAC)

AM06

Conception and Operation of an Aerodrome Master Plan

MS Airport Mastre Management Spcialis MS

Presentation Integrating concerns of operating an aircraft safely within the conception of an aerodrome. Pedagogical objectives: To acquire the knowledge of aeronautical notions of safety, accessibility and air trafc operations. To identify different infrastructural means, systems and aeronautical and radio-electric constraints on the airside. To be in a position to manage these infrastructures. To be able to conceive a Master Plan with the help of trafc and capacity forecast. Content: Aircraft characteristics and performances: Runway design and operations Taxiways, Air Trafc areas Trafc axes, movement areas Aeronautical surface pavements Access roads Network Building concept Aeronautical meteorology Trafc Forecasts Airport capacity Airport ATM services Listing of the operational safety policies Ground Handling and safety practices Work and task management Master Plan and Zoning Environmental Impact statements for aerodromes Costs and maintenance Methods: Lectures Practical work Case study Airport Visit

Duration: 2 weeks (60 hours) Dates:

18 until 29 November 2013

Lecturers: Experts from the French civil aviation Authority and practicing professionals. Chair: M. Jorge GONZALEZ GODINEZ (ENAC) Academic reference: M. Pascal DUVAL (ENAC)

www.enac.fr

AM07

Droit de Airport lAviation Civile et du Transport Certification and Safety Arien

MS
Spcialis MS Management Mastre Airport
Presentation This module presents theoretical aspects related to Safety and Airport Certication Pedagogical objectives: In this module the student will learn the basic concepts of safety in airport operations as well as the necessary procedures to obtain the Airport ICAO Certication. The European and International regulatory context will be analysed and the management tools such as Safety Management System will be studied (SMS). Content: Safety concepts in terms of Accidents Analysis International Policy and European Safety Safety operations on the movement area Management and Safety on the runway and apron areas Establishing a standard operating procedures (SOP) Safety Management System (SMS) and feedback Impact assessments on safety Aircraft Rescue and Fire Fighting Service (ARFFS) Wildlife Hazard Management Unit (WHM) Aerodrome Emergency Plan (AEP) and Event Notication Safety on worksites Methods: Lectures Debate

Duration: 1 week (30 hours) Dates: 2 until 6 December 2013 Lecturers: Experts from French Civil Aviation Authority and practicing professionals Chair: M. Patrick DISSET (DSAC/SUD) Academic reference: M. Pascal DUVAL (ENAC)

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AM08

Passengers and Freight Terminals Management

MS Airport Mastre Management Spcialis MS

Presentation Introduction to the passengers and freight terminals, its conception, processes and evolution. Pedagogical objectives: To understand the problems and issues of air passenger and freight terminals, taking into account the treatment of passengers, baggage and cargo. To develop creative solutions and designs in the conception of terminals. To sketch out the solutions for the future. Content: Panorama of world terminals Concept of terminals Efcient & iconic terminals Terminal planning Schedule, cost & organisation of terminal project Specic equipment in terminals New terminal technologies Terminal architecture Sustainable terminals Methods: Lectures Case study

Duration: 1 week (30 hours) Dates: 9 until 13 December 2013 Lecturers: Experts from ENAC Air Transport Department and practicing professionals Chair: M. Dominique CHAVANNE (ADP-i) Academic reference: M. Pascal DUVAL (ENAC)

www.enac.fr

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AM09

Development of Extra Aeronautical Airport Activities

MS
Spcialis MS Management Mastre Airport
Presentation Developing extra aeronautical activities on platforms to nance airport development. Pedagogical objectives: To become aware of the importance of extra aeronautical activities for the economy of the airport and the quality of passenger services. Content: Management of commercial activities and real states. Development of commercial areas and advertisement Car parks and public transport facilities Food and Beverages Car Rental Business Methods: Lectures Case study Duration: 1 week (30 hours) Dates:
16 until 20 December 2013

Lecturers: Experts from ENAC Air Transport Department and practicing professionals Chair: Christophe GIRARD (Aroports de Lyon) Academic reference: M. Pascal DUVAL (ENAC)

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AM10

Team Management

MS Airport Mastre Management Spcialis MS

Presentation The team managers role and management approaches in a cross-cultural environment. Pedagogical objectives: To get to know ones own denition of managers role, open up to others. To understand and perceive the business culture of others (EU, USA, Asia) To communicate in an adapted way with people of different cultures. To take into account the expectations from the future team members having a different culture and adapt the required prole to the aspirations of the candidates. To anticipate and/or manage the communication problems caused by cross-cultural differences. Content: Perception of the role of leaders and managers Basic knowledge of cultural differentiations and translation into business practices Connection with participants own values at work Ways of communicating with others in the most difcult situations for a manager. Recruitment interviews in a cross cultural context Performance appraisal interviews in a cross cultural context Methods: Lectures Interactive animation Brainstorming Simulations

Duration: 1 weeks (30 hours) Dates:

6 to 10 January 2014

Lecturer: Marc RAYNAL, former Director HR of Airbus China, HR and talents task force coordinator (American Chamber of Commerce in France) and Expert of Toulouse Business School. Academic reference: M. Pascal DUVAL (ENAC)

www.enac.fr

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AM11

Human Resource Management in Airports

MS
Spcialis MS Management Mastre Airport
Presentation This module presents the current trends of Human Resource Management (HRM) and the airports environment specicities from the point of view of the Manager and the candidate. Pedagogical objectives: To know the different career prospects on a airport. To give methods of effective people management (internal communication, training process, skills management, etc.) To understand the relation between Social actors and their impact on Air Transport System. To be able to prepare oneself to the process of integration in professional life according to geographical and cultural variations. Content: HRM systems: ADP Aroports de Paris & Schiphol Airport Social and Societal responsibility Real-time HRM in Airports People management: internal communication, training process, skills management and GPEC (Workforce, Competency Planning and Development approach) The Social Actors and Partners in Airports environment People management dashboards and their monitoring Internal and international mobility policy management Jobs pertaining to the airport sector Preparing and conducting an HR interview Methods: Lectures Case study Role play

Duration: 1 week (30 hours) Dates:

13 until 17 January 2014

Lecturers: Experts and practicing professionals. Chair: Marc RAYNAL Academic reference: M. Pascal DUVAL (ENAC)

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AM12

Airport Financial Management

MS Airport Mastre Management Spcialis MS

Presentation Introduction of the nancial aspects in aviation industry. Pedagogical objectives: The key objective is to provide the students a set of concepts and tools to enable them to understand the economic and nancial aspects of airport management. Content: International economic situation of Airports. Accounting and Taxation for Airports. Airports Financial Statements Analysis. Airports revenues and operating expenses: detailed analysis of an Airports income statement. Capital Budgeting in Airport Industry. The Business Plan of an Airport. Financing Airports: from private equity to structured nance. Management Accounting: Balanced Scorecards and short-term management. Methods: Lectures Case study

Duration: 2 week (60 hours) Dates: 20 until 31 January 2014 Lecturers: Practitioners from DGAC and other institutions (ACI, Airports), Faculty from Toulouse Business School Chair: M. Jean-Michel VERNHES (CEO, Toulouse-Blagnac Airport) M. Jean-Franois VERDIE, (Lecturer, TBS, Toulouse) Academic reference: M. Pascal DUVAL (ENAC)

www.enac.fr

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AM13

Airport Operation and Service Quality

MS
Spcialis MS Management Mastre Airport
Presentation Operating an airport platform in view of attaining a high level of customer satisfaction. Pedagogical objectives: To understand the operating modes of the various stakeholders on airport platform. To know the organisational structure and relations between the different services and/or actors. To understand the main procedures, ensure the continuity of operations and meet the challenges of customer satisfaction. Content: Operation of passenger terminals Relationship between Airports / Airlines Principal axes of customer satisfaction The airport security Aireld Information System The case of a regional airport Performance and reliability of equipment Resource Management Police at border control in airport International Operations Customer Relationship Collaborative Decision Making (CDM) Terminal operations and passenger Flow Management Methods: Lectures Airport visit Case study

Duration: 2 week (60 hours) Dates:

3 until 14 February 2014

Lecturers: Experts from ENAC Air Transport Department and practicing professionals Chair: Mme. Valrie SENENTZ (Aroports de Paris) Academic reference: M. Pascal DUVAL (ENAC)

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AM14

Ground Handling

MS Airport Mastre Management Spcialis MS

Presentation Introduction to the functions and activities of ground handlers. Pedagogical objectives: To give students a complete knowledge of the services provided by ground handlers, its socio-economic issues, problems and relationship with the airport authorities. To understand the dimension of competition in this eld. Content: General information on ground handling IATA documents, the contract support SGHA. (Standard Ground Handling Agreement) The ground cargo handling Handling and safety aspects for stopover passengers Socio-economic management of ground handlers The ight track processing Methods: Lectures Airport visit Case study

Duration: 1 week (30 hours) Dates:

17 until 21 February 2014
Common with the MS-MTA, Air Transport Management

Lecturers: Experts and professionals. Chair: M. Michel RAGOT (Consultant) Academic reference: M. Pascal DUVAL (ENAC)

www.enac.fr

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AM15

Communication and Crisis Management

MS
Spcialis MS Management Mastre Airport
Presentation Communication and crisis management. Pedagogical objectives: Learn how to respond to a crisis linked to a major event involving stakeholders of the international aviation community. Students will focus on communication strategy to be developed in the rst hours and days following a major aircraft accident. Content: Introduction to crisis management The role of the aircraft manufacturer The airline company and the Family assistance Plan Communication with the Victims Families The Airport and the Crisis management plan The media and the air crash The Air safety investigation Methods: Lectures Visit to a crisis management center Case study

Duration: 1 weeks (30 hours) Dates: 3 until 7 March 2014

Common with the MS-MTA Air Transport Management

Lecturers: Experts of the Ofce Bureau of Investigations and Analysis for Civil Aviation Safety (BEA), practicing professionals and journalists Chair: Mme. Martine DEL BONO (BEA) Academic reference: M. Pascal DUVAL (ENAC)

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AM16

Airport Strategy

MS Airport Mastre Management Spcialis MS

Presentation This module provides a strategic overview in the way airports are operated. Pedagogical objectives: To identify the key success factors for an airport and acquire the methodology for the implementation of a strategic approach. Content: Strategic approach of a major airline company Strategic approach of an airport Marketing as the key development factor for an airport CRM Positioning of a regional platform SNC Lavalins market position Low Cost model COHOR- allocation of slots Airport evolutions: roles and changes at Brussels Airport service quality Future of cargo airports (Chteauroux case) Business plan as the key factor for airport strategy Relationship of the airports and its neighbourhood Methods: Lectures Case study Airport Visit

Duration: 2 week (60 hours) Dates:

10 until 21 March 2014
Some courses are common with the MS-MTA, Air Transport Management

Lecturers: Experts and professionals. Chair: M. Jean-Franois GUITARD (Aroport de Nice) Academic reference: M. Pascal DUVAL (ENAC)

www.enac.fr

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Professional Openings

MS
Spcialis MS Management
Training given through the Mastre Spcialis (MS) in Airport Management prepares students to hold the full range of positions of responsibility within airport management: Operations Marketing Management Finance Human resources.

Mastre Airport

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Conditions for admission

MS Airport Mastre Management Spcialis MS

Prerequisites Generally, candidates for admission into a Mastre Spcialis (MS) programme, must already hold a degree at the college entry level of [Bac + 5] or [Bac + 4 & 3 years of professional experience after Bac + 4]. However, it is possible to apply with a Bac + 4 level, despite having no professional experience, but the number of places for candidates in this (exceptional) category is very limited. For the Mastre Spcialis (MS) in Airport Management, the following are considered, among others: - Masters degree from an engineering or business school - Other university degree (Master 2, DESS, DEA or non-French MSc equivalents) in law, economics or business. Particular consideration will be given to candidates who have completed work placements with airports, airlines, travel agents or aircraft construction companies

Note: A French BAC is comparable to a High School diploma. + 3 are the numbers of years of extra studies, usually a college or university environment.

ENAC SYLLABUS MSAM V.02 130419 TA/JoGo

www.enac.fr

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2013

Ecole Nationale de lAviation Civile

Direction des Etudes 7 avenue Edouard Belin BP 54005 31055 Toulouse cedex 4 Tl. + 33 (0) 5 62 17 40 00

L a r f re n c e a ro n a u t i q u e