Managing Business Activities to Achieve Results

Managing Business Activities to Achieve Reslts

Lecturer : Prepared by: Words count:

3430 words

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I. Table of Contents

Systems to manage and monitor quality standards specified by the organization. 4 A quality culture to ensure continuous monitoring, evaluation and development of the process.............................................................................................................. 5 The organisations objectives and goals and which result in improvements..........6 The wider implications of proposed changes within the organisation.....................7 Risk assessments as required by legislation, regulation and organisational requirements ensuring appropriate action is taken...............................................10 That health and safety regulations and legislation applicable in specific work situations are correctly and effectively applied.....................................................10 A systematic review of organisational health and safety policies and procedures in order to ensure they are effective and compliant.................................................12 A systematic review of organizational health and safety policies and procedures in order to ensure they are effective and compliant.................................................14 Appendix.16

II. Introduction
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Thanh Vinh Company, founded in Ho Chi Minh City on Feb 04 1991, is the leading company specializing in design, interior decoration and manufacture furniture for office, factory, school, hospital, and home in Viet Nam. More than 15 years of experience as the pioneer of interior contractor, Thanh Vinh has decorated successfully for many projects of well-known international and local clients.

As a consulting member of the quality team, I will write a report to Managing Director. In this report, I will analyses: 1. Systems to manage and monitor quality standards specified by the organization. 2. A quality culture to ensure continuous monitoring, evaluation and development of the process 3. The organizations objectives and goals and which result in improvements 4. The wider implications of proposed changes within the organization. 5. Risk assessments as required by legislation, regulation and organization requirements ensuring appropriate action is taken 6. That health and safety regulations and legislation applicable in specific work situations are correctly and effectively applied 7. A systematic review of organization health and safety policies and procedures in order to ensure they are effective and compliant 8. Practical application of health and safety policies and procedures in the workplace

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Systems to manage and monitor quality standards specified by the organization "Quality Management System (QMS) is the organized structure of responsibilities, activities, resources and events that together provide procedures and methods of implementation to ensure the capability of an organization to meet quality requirements" (Course book, 2010:127)

Apply QMS for System to monitoring: The systems to monitoring are build by the leader of Thanh Vinh. The internal organization of Thanh Vinh will rely on the standard of company to monitor the process and quality policy. Then, the leader conduct internal audit with planned intervals to evaluate the quality system. And the period is defined to assess about 6 months and they apply the method assessing bias. (Please see more appendix 1)

Total Quality Management (TQM) as a management approach of an organization centered on quality, based on the participation of all its members aiming at long-term success. This is achieved through customer satisfaction and benefits to all members of the organization and to society (Course book, 2010: 135)

Apply TQM for System to manage: The CEO of Thanh Vinh set up the objective of Quality policy and Quality Objective. Besides that, CEO develop the policy of quality to become the culture of company and ensure that every employees in company who understand and abide by the quality policy. With the objective follow to the need of customers and always satisfy customers with high-quality, safe, and diverse products, the best service and competitive prices. the organization apply the quality controlling from standard ISO 9001:2008 to control the quality from the standard of government and the world. (Please see more appendix 2)

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A quality culture to ensure continuous monitoring, evaluation and development of the process Thanh Vinh is a company to business about the furniture for the people in the market. We know that furniture is very necessary for the human but the quality of products is more important, it makes decision that make Thanh Vinh viable. Base on that, Thanh Vinh always gathers to the quality police their productions. But, Thanh Vinh want to have the culture of quality, they must set up the quality police for their organization and build the highest target which directed toward an owner goal of company. The board of directorate carries out to set up the plan of controlling the quality in their organization. They will show the standards of quality and make them become the police quality of company. The police about the quality of Thanh Vinh directed toward through the needs of customer in the market. Besides that, they conduct survey the taste of customer how to get the feedback of customers about their products, analyze the data from survey and set the quality police from that data. However, the quality police have to be communicated to the entire department and ensure that all of employees have to understand about the goal and take employees advice. They will communicate the police from employees by the meeting, mail or banner in the area of Thanh Vinh Company. Moreover, they managers have the responsibility to training their staffs how to understand and use this quality police. The leader of Thanh Vinh will build the objective of quality in the organization, beside that they ensure the objective of quality have to carry out in all of department relevant functions and levels in Thanh Vinh Company. The quality control department of Thanh Vinh have the responsibility to control the numbers of fail production and assess the quality of products before these batch of goods are moved to the customers. They carry out the quality to rely on the standard of Thanh Vinh. The Thanh Vinh organization has to choose a person in the board of directorate who has the responsibility to assess the quality police, this is a management representative. This manager has to ensure the processes needed for the quality management system are established, implemented and maintained. Base on this, the manager is able to apply the process in controlling the quality of organization, the quality police include about the sanitation standard in the warehouse, the standard in the production, the infrastructure and equipment managing. Besides that, manager improves the plan of quality police to become simple and easy to understand and get the high effects for organization. And the manager has to total their analyzing in the report to show the statement for board of directorate (2 months). Moreover, manager of quality controlling must assess the standard of furniture in the production, it is important responsibility. Besides this, manager ensures that all of
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employees in Thanh Vinh Company have to be motivated and retrained how to increase the staffs awareness of the quality police in organization. Top management of Thanh Vinh has to review the organizations quality management system, at planned intervals, to ensure its continuing suitability, adequacy and effectiveness for company.

The organisations objectives and goals and which result in improvements Thanh Vinh is the big brand name in the market of VietNam, so they always innovate about the quality and the culture of quality inside the organization of Thanh Vinh Company. Besides that, the Thanh Vinh have to get the planning to ensure continuous monitoring, evaluation and development of the process. Thanh Vinh want to improve the quality of product, they should show the method to find out the area which need to improve and looking for the mistake in the tasks of staffs. Base on this, Thanh Vinh show the recommend improvement of organization about the production and the quality of products. The first, the organization has to control the products which do not achieve the standard of quality. From this, the organization of Thanh Vinh ensures that product which does not conform to product requirements is identified and controlled to prevent its unintended use or delivery. In fact, they show the clear methods to control the products quality. Thanh Vinh ensure the products which are not suitable with the quality standard of Thanh Vinh, they will be isolated, and avoid to the customers, after that the fall products will be rejected by the technology. With the modern technology tackle the fall products, they ensure that the fall products do not influence the environment and the life of people near here. With the products have the small fall and do not influence to the brand name of Thanh Vinh. They can ask the ideal of customer about these products with the document. This is authorizing its use, release or acceptance under concession by the customer.

Besides the controlling the products and nonconforming products, Thanh Vinh Company have the police to orient the customers in the market, it can help Thanh Vinh to get many effects such as: o Attract more customers o Make more profit for Thanh Vinh Company, besides that, they can meet the needs of other stakeholder: Investors, government. o Employees: High salary, good welfare, good work environment Base on that, Thanh Vinh should satisfy two problems follow as:
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Solving customer feedbacks Building Customer complaint Control Process

Solving customers feedbacks include two kinds. These are good feedback and bad feedback: For the good feedback, Thanh Vinh can take full advantage of marketing. From that, the products will be promoted by the customers to their family and friend. Besides that, the organization can have the opportunity to innovate more positive. And the bad feedback, Thanh Vinh has to find out the original reasons which make the mistake for their products and how to influence with customers. After that, Thanh Vinh will show the plan to control and improve the root cause and solving. This is the form of innovation. (Please see more appendix 3)

The wider implications of proposed changes within the organisation The Thanh Vinh is the big company in Vietnam. They product and provide the furniture products for people in country. The brand name of Thanh Vinh is going to develop about the quality and numbers of products. Manufacturing furniture at Viet Nam through the latest machines imported from Germany, Italy and Japan. Besides that, following the needs of market which are directed toward the needs and life of society. Nowadays, the development of life, many families do just want to be perfect in home and looking for the comfort and convenience of the furniture. But not always the product on the market to meet customer needs. Therefore, Thanh Vinh know their needs and technical design the Process Engineering for products to meet customer. So, the new processing chain involves technological change Thanh Vinh Company. In other words, the organization of Thanh Vinh always change about the structure of organization, technology and culture of organization, it help them to control and get use to change of market and get the best effect for company.

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Understanding the change is very necessary for the success of Thanh Vinh, they always find out and innovate the operation method of organization how to be suitable with the environment and the business situation. There are 4 kinds of mean changes: Changes in Technology Changes in structure Changes in Culture The environment external to the organization From the theory, after determine the changes, Thanh Vinh will set up Plans and Implement the plans. They set up the plan to change about the technology of organization to build the new processing. After that, they will carry out make decision for this change, how to catch the new technology. The organization can see the change and base on this, Thanh Vinh control the quality of products better. Moreover, they should set up the plan to training for employee about the new technology, how to use and control it and disseminate the method of secure when employees use the new processing lines in production. After the plan to change and catch the new processing line to make the products. Thanh Vinh should assess the process of change in their company how to be suitable for the organization and labor. Moreover, the evaluation of Thanh Vinh's Plan will have the influencing to the stakeholders in Thanh Vinh Company. And it includes many factors: Ethical considerations This is the important factor in operation all of company. But for Thanh Vinh the ethical consideration is taken care carefully by the training for labor about the new technology and how to use it security. Moreover, Thanh Vinh ensure about the insurance for labor and have many police to take care to the health of workers. Shareholders The new technology need to have the inventory from shareholder. Besides that, the profit from technology will be shared the dividend by director. so shareholders are influenced Members / Employees The new technology, organization and culture need to
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have the training and application. So that, the company will influence to employees and members in organization. Customers The quality of products basis on the quality of technology, but the customers do not care about technology of Thanh Vinh. They just need to know the information of products. so the change of Company influence indirection to customers Suppliers The organization has the change about the technology, organization and culture. it influence to suppliers Public relations Thanh Vinh Co. is the leader company specializing in design, interior decoration and manufacture furniture for office, factory, school, hospital, home in Viet Nam. They need to care about the quality of products can influence to the health of customers. changing the technology, organization or culture in the change or the threat for Environment Thanh Vinh. The new technology will influence to the environment. it can help protect the environment will the smart process of waste treatment. Besides that, the modern technology will save the power for company and for their country, but it still ensure the numbers of goods for production of Thanh Vinh. After analysis above factors, Thanh Vinh Co. will analysis above factors, and Thanh Vinh will adjust the changes about the technology, organization and culture to conform all requirements

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Risk assessments as required by legislation, regulation and organisational requirements ensuring appropriate action is taken For every company in the market, they always care about the risk in operation. Thanh Vinh Company is like that, they set up the process to control and monitor the standards in organization. Besides that, Thanh Vinh build the police about the quality in production and operation, they ensure that their products always get the best quality and lowest risk for the labor. In other words, Thanh Vinh Co. will carry out the risk assessment. And following that, we have the definition of rick and hazard: Hazard is something with the potential to cause harm. it could be a substance, a piece of machinery, an activity, the building itself or the method of work Risk is the chance, high or low, that somebody will harmed by the hazard Following the method, Thanh Vinh have five steps to assess the risk, it includes:1 Step 1: looking for the jazard Step 2: decide who might be hazard and how Step 3: evaluate the risks Step 4: record the finding, inform affected employees Step 5: review the assessment. (Please see more appendix 4)

That health and safety regulations and legislation applicable in specific work situations are correctly and effectively applied In business, all of company care about the health and safety regulations and legislation applicable in specific work. Thanh Vinh apply the police about the need of worker and employees in the organization how to make the secure for their employees everywhere and every time.
1

(Course book,

2010: 202-203)
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Step 1: Thanh Vinh will appoint safety representative who takes responsibility for controlling Health and Safety System; they can be the members in structure of directors. This person has the responsibility in basis of labour law. Step 2: Thanh Vinh must identifying all laws. Besides that, they will choose and analyze which laws are necessary for organization and how to apply them. It includes: Fire prevention law, Socialist Republic of Vietnam (27/2001/QH10) Labor Law, Socialist Republic of Vietnam, 1994 Health and safety (Display Screen Equipment) Regulation 1992.

This law satisfies the labour about the health and safety when they do their job. It satisfies the needs of labour and staffs about the equipments in organization such as: o Desks o Chairs o Lighting o Heat humidity o Radiation o Breaks o Eyesight Moreover, many laws about the health and safety which is talked about such as: The health and safety (first Aid) Regulation 1981 The health and safety (young person) regulation 1997 The health and safety (safety sign and signals) regulation 1996

Working Time Regulations 1998 The Workplace (Health, safety and welfare) Regulations 1992 (Course book, 2010: 200- 201-202) Step 3: After Thanh Vinh analyzes and choose the method to project the health and safety of employees, they will send these information to staffs and employees
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Step 4: The person who has the responsibility must disseminate for all of employees in organization about polices of health and safety, making them understand about these policies that help ensure the life and health of them in job. Besides that, Thanh Vinh set up the performances which train them about polices and lead them how to use all of project of equipment. Moreover, Thanh Vinh will supply the documents about the health and safety in company. They will use the line to divide place and use signs in workplace. Step 5: After Thanh Vinh applies polices for staffs and employees, they will monitor their application Step 6: They will assess the quality of polices and make the easy way for employees Step 7: Thanh Vinh will have the form to commend and reward employees who have the good situation. Moreover, with the people who do not execute or break polices, they will be punished. Step 8: In the last step, Thanh Vinh carry out the innovation for their police about the health and safety. All of police will be adjusted to reduce gaps. In other words, Thanh Vinh can base on the assessment to get the solution reducing gaps. A systematic review of organisational health and safety policies and procedures in order to ensure they are effective and compliant On other questions, we can see that Thanh Vinh carry out many police to control and project the health and safety of labor. In this question Thanh Vinh carry out an examination of process and application law of organization. Besides that, Thanh Vinh has to observe the police about secure health and safety of government or internal company. Base on that, the system of health and safety of Thanh Vinh will be express from the diagram:

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Figure 6.2 Systematic approaches to health and safety2 From the diagram, Thanh Vinh will review the organizational health and safety policies and procedures and they ensure their systematically review that will assess the exact about process health and safety of Thanh Vinh and they apply and observe to the law The top management of Thanh Vinh ensures the quality of process health and safety of labor in organization. Base on that, they have to review the organizations OH&S management system, it include the OH&S policies to ensure that are effective and that they comply with the appropriate legislation and regulations. However, they should review the system how to make the best quality, every six month; they are going to text the quality and show the new method. They can apply the form of meeting to find out the mistake and move this problem to the top management to have the way controlling. But to control the system of process Thanh Vinh set up the plan to manage the input of company. (Please see more appendix 5)

Course book, 2010:219

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A systematic review of organizational health and safety policies and procedures in order to ensure they are effective and compliant After, Thanh Vinh carry out to review their process of quality and project the health and safety of employees in organization. They continue to apply the police about the health and safety for labour. The managers of Thanh Vinh want to apply this police of health and safety, they should make their employees understand and ensure that all staff members are aware of their responsibilities regarding the occupational Health and Safety and procedures. The employees have the responsibility for the secure of other members in the group. Besides that, they must understand that Thanh Vinh build this police for health and safety of them. However, Thanh Vinh has to organize many classes to training about this police in their job. The employees must know and understand the method to use the equipment and apply the method safety correction. Therefore, the managers must ensure 100% employees in organization who are trained carefully. Besides that, they will assess the effectiveness of training by the text and practicing and try to use the equipment, leading the method how to do soundly in the workplace. The inner force of training will be evaluated how to ensure the high effect. And the important factor, Thanh Vinh has to ensure that all health, safety and policies and procedures are regularly monitored. Moreover, Thanh Vinh set up the group in the organization who has the task to control and monitor the application. Every three weeks, the group will monitor and assess the process. And they will carry out the form to commend and reward the result employees, but the employees do not implement who will be fined. When they police is applied, the internal auditors still organize the assessment about the process and find out the problems like accident. They will look for the root causes and eliminate the root causes. Moreover, all of documents about the root cause and reducing must be maintained and saved. Besides that, the problems will be announced. It will help the employees that can see the problem and try to avoid it. For example: the company wants to set up the process to make cool the roof of warehouse with water. They have to set all of signs in the dangerous place and build them where is easy to see.

III. Conclusion
In this report, I give the precaution and preventive measures for employees in Thanh Vinh. Thanh Vinh Co. can reduce accidents, increase standards and efficiency; realize, manage and control risk; improve employee/employer relations and maximum use of resources. This report also presents clearly the plan of Thanh Vinh for health and safety regulations and legislation,

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combining with Occupational Health and Safety Management System that can ensure the regulations and legislation are effective and compliant.

IV. Reference
EDEXCELHNC&HND BUSINESS, July 2010 Managing Business Activities to Achieve Results. BPP Professional Education Thanhvinhfurnoture.com, nd [Online] Available at: http://www.thanhvinhfurniture.com/index.php?
cid=1&l=1&f=2&paid=5

Isixsigma.com, nd [Online] Available at: http://www.isixsigma.com/tools-templates/sipoccopis/sipoc-diagram/

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Appendix 1: Apply QMS for System to monitoring The systems to monitoring are build by the leader of Thanh Vinh. The internal organization of Thanh Vinh will rely on the standard of company to monitor the process and quality policy. Then, the leader conduct internal audit with planned intervals to evaluate the quality system. And the period is defined to assess about 6 months and they apply the method assessing bias. However, to ensure the high objective existence the organization will carry out the external audit. Thanh Vinh will audit by an external certification body or organization to make sure that the company ensure the quality standards. The period is defined to assess about 12 months. Besides that, Thanh Vinh has to monitor and assess the customers satisfaction. The organization can use the survey to know the information from customers or their feedback. Moreover, Thanh Vinh can analyze the profit and loss in their income statement to know the situation business of company. from all of data such as: internal and external audit or the feedback of customers , Thanh Vinh Company will analyze and base on these information Thanh Vinh will set up the planning to improve the problem and develop the effects better. Appendix 2: Apply TQM for System to manage The CEO of Thanh Vinh set up the objective of Quality policy and Quality Objective. Besides that, CEO develop the policy of quality to become the culture of company and ensure that every employees in company who understand and abide by the quality policy. With the objective follow to the need of customers and always satisfy customers with high-quality, safe, and diverse products, the best service and competitive prices. the organization apply the quality controlling from standard ISO 9001:2008 to control the quality from the standard of government and the world. Besides the quality policy in the organization, Thanh Vinh have to manage and monitor the quality of products, it includes:

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Suppliers: should choose from the standard of Thanh Vinh about the norm of secure of product. Therefore, the Supplier will be monitored and re-evaluated once / year. The suppliers are monitored and assessed after that the information will be recorded and sent to the top management. Input: Moreover, the material of Thanh Vinh manufacturing by advanced technology of Europe from natural wood as: Xoan Dao, Beech, Mahogany to MDF timber veneer, Medium Density Fibreboard, Melamine Faced Chipboards, stainless steel, aluminum, upholstery and hardwares utilising high quality imported products.3 So that, the managers of Thanh Vinh have to ensure the input conform to the standard of Thanh Vinh. They issue and catch the Specification of Raw material to control the numbers of material how to avoid the superfluous material in the process of production. And they guarantee that all raw materials will be tested before using. Process: the process of operating in company influence to the quality of products and the human who work and control this process. That is the reason, Thanh Vinh always follow the new technology and leadership how to get the best effect for organization, and the organization applies standard in the operational process, it make good every process in the company. Process of Thanh Vinh is monitored by the system of controlling with the managers who have high knowledge and skill working. So, all stages of process will be controlled. HR managing: Thanh Vinh takes care of the human resources, because they are the people who external to take part in the jobs. So they have to control and make them to understand about their tasks. Then, they managers build the personal of responsibility to follow the general of way. However, personnel performing work affecting conformity to product. Base on that, Thanh Vinh always train for employees and the staffs and develop the competence how to be suitable conformity to product requirements shall be competent on the basis of appropriate education, training, skills and experience.

Appendix 3: Thanh Vinh should have the planning to build customer complaint control process how to make the belief and improve their products. Thanh Vinh can have the feedback of customers through the survey, the direct feedback, internet, phone and the letter of customer. The complain of customers will be solved following the clear process which ensure the needs and satisfying of customers in the market. Receiving
3

customers The first of all, when Thanh Vinh have the complaining of

Sources: http://www.thanhvinhfurniture.com/index.php?cid=1&l=1&f=2&paid=5

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complaints/ feedbacks customer, they have to satisfy customer by the method. They will receive and recode the information from customers in the document how to be exact data. Communication Manager with Sales The next step, they will move the information to the manager who have the responsibility of organization. This manager is delegated powers to solve the problems about products. Who can be a director of departments in the organizations Thanh Vinh. Recommendation for solutions After that, the person have responsibility to solving the of the problem problems who will show the plan or put forward and the method to make the satisfying the customers. Approval Every method has to recode in the document carefully and move to the board of director of Thanh Vinh. The director will consider each method about the physical and moral of customers carefully. All of methods will be approved by the director. Implementation approved solutions of the The members have the responsibility will carry out the plan following the method which is chose by the director of Thanh Vinh. Summarized report to The last, the information about the mission will be informed to the leader with the meeting form.

Management Review meetings

After Thanh Vinh solve the problems about the customers. They will continue to find out the root cause in the organization and solving the problems. The root cause will be excluded to improve, besides that avoids the problems repeating. Base on that, organization will carry out investigation internal in Thanh Vinh Company. The first, organization will investigate cause of non-conformity. In that, it has two kinds of the causes, it includes: The customers cannot understand the methods used products or they use the products which do not follow the process of products, it makes the problem for the products. Therefore, the causes

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come from the customers. A number of furniture products have different ways of using, customers must read the directions carefully before use. Thanh Vinh Company want to avoid this problem, they have to bring out the method to lead the customers about the process of using and maintain products by the guidebooks. Moreover, the Thanh Vinh can use the method which change the other products and lead the customers how to sue and maintain these products and introduction the process making the formula in the television to promote the products to the customers in the market. However, the problem can come to the internal in the organization of Thanh Vinh, they have to investigate and bring out the causes. Besides that, the department will move the report to the board of director.

Appendix 4: Besides the theory, Thanh Vinh find out their risk in operation following 5 steps to assess the risk: Looking for the hazard Base on the operation of company, Thanh Vinh can see the risks. Finding risks are very important for their work, they can set up the clear plane to control the risks and it will help Thanh Vinh reduce the problems in workplace. Moreover, look for hazard that could cause injury or affect several people. it is important to ask and involve all employees, as they know what happens on a dayto-day basis Decide who might be harmed and how Thanh Vinh will consider how many people might be harmed and how severe the worst-case scenario would be. The more people in danger and the more serious the accident, the more important the control become. Include specific group of people such as young worker, trainees, or pregnant women they may need extra consideration
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Evaluate the risks Severity Frequency Risk rating Evaluate the risks is the factors which can help Thanh Vinh know the impaction of risk to organization in operation. Once the hazards are identified a decision must be made on the likelihood of them being realized Severity: the severity of risks are assessed with the standard of Thanh Vinh and it is distributed with three kinds of level 1. Minor injury 2. Significant but non - disabling injury 3. Major injury Frequency: the numbers of risks which occur in the operation in workplace. This numbers can show the level of dangerous. it includes three levels 1. Unlikely or remotely possible 2. Frequent - possible within a year 3. Extremely likely to occur Risk rating: the level of risk is showed from the formula, It is:
Severity X Frequency

Record the finding, inform affected In this step, Thanh Vinh has to get the standard about employees the risk and it will be recorded and monitored how to control the problem best. Review the assessment The assessment will be rated by the general director and adopted by internal auditors of Thanh Vinh. everything are going to be control exactly and closely

The last of task, Thanh Vinh will show the table which express the process of assessment risk and the solution to control and reduce the risks in operation of Thanh Vinh:
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What are Who might Severit the be harmed y hazards? and how? Fire Staff and 3 public may suffer serious, possibly fatal, injuries from smoke inhalation, burns... Freque Ratin ncy g 1 3 What are you What Responsi Time already further bility doing? action is necessary? - Full fire No further risk action assessment, necessary has been at this done and is stage. available in the managers office. - Constant checks to ensure all control measures in fire risk assessment are in place. All platforms Provide for suitable performers nets under and others balcony are edge adequately fenced with safe means of access. - Ladders to be suitable, regularly inspected, and used only for light work of short duration by trained staff. Only trained, authorised staff may work on the lighting rig. - All other
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Falls from Staff may 3 height suffer serious, possibly fatal, injuries if they fall from any height. For example, performers might fall from platforms; staff doing cleaning/ maintenanc e, or working on the lighting rig, might fall from ladders. Also,

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staff/pubic risk serious injury if struck by glasses falling from balcony to lower levels. work at height, such as above the roof light is done by contractors under a permit to work system and using trained staff and appropriate equipment. - Employees extra-vigilant on the balcony. - Electrical installation and all equipment inspected by a competent person according to a planned inspection programme, and maintained as necessary. Staff trained to spot and report any defective plugs, discoloured sockets, damaged cable and on/off switches and to take defective

Electricity

Staff may suffer serious and possibly fatal electric shock/burn s injuries from faulty electrical equipment or installation.

Make sure that all starters know where the fuse box is and how to safely turn off electricity in an emergency .

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equipment out of use. - Staff know how to safely turn the electricity off in an emergency. - Clear access to the fuse box. Boiler checked and serviced annually by a Gas Safe registered engineer. Staff trained in defect reporting procedure. - Adequate ventilation supplies fresh air to public areas at a rate of 8 litres/sec/per son. Air conditioning in hot weather.

Gas

Staff and others risk injury from fire and explosion if not properly maintained and used.

No further action at this stage.

High temperatu res

Staff and the public may suffer from dehydratio n or fainting if it is too hot.

No further action at this stage.

Manual handling

Staff may suffer from back pain from carrying heavy or awkward objects including kegs, cases
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of beer, speakers.

Smoke

Fumes can cause irritation to eyes, nose and breathing.

Appendix 5: The first of all, Thanh Vinh has to look for their mistake in the operation, they will send the document about the problem to manager who have responsibility. From this the top managers will build the methods to timely decision for action and improve. Besides that, the information of problems will be maintain and control carefully. Besides that, Thanh Vinh should make the preventive measure and overcome. After that, the managers will assess input of organization and the results of internal audits and evaluations of compliance with applicable legal requirements and with other requirements to which the organization subscribes. Moreover, they will check the external information such as communication from external interested parties and complaints. They show the plan to solve the complaints of staffs and stakeholder. In other words, Thanh Vinh will monitor the OH&S performance of the organization, they analyze the extent to which policies have been met and control the status of incident investigations, corrective actions and preventive actions. The next step, top manger will exchange with the society by the media. They will show the way to control and improve how to be the most suitable. Base on all of way and methods to solve, the top managers will know the result of health and safety standard for Thanh Vinh Company. They can decision the output, but they have to know how to perform OH&S police and where the resources are.

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The last, to managers will apply the police to enforce and maintain. Besides that, records of the management reviews shall be retained.

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