Photo: www.chrisharrison.

no
FULL CONTROL
in a familiar work setting
360° gives you control over the flow of information. 360° helps private- and
public-sector customers to control, manage and share information and documents
– with a user interface they already know. It doesn't get any easier.

THE NORDIC LEADER IN

Software Innovation ASA P. O. Box 191, 1325 Lysaker, Norway Tel +47 23 89 90 00, Fax +47 23 89 90 01 www.software-innovation.no INFORMATION AND DOCUMENT MANAGEMENT
PERSPECTIVE AND CONTROL
OVER THE INFORMATION TIDE
WE ARE SEEING RADICAL GROWTH IN THE VOLUME OF INFORMATION THAT EVERY ORGANIZATION
NEEDS TO DEAL WITH. PRIVATE- AND PUBLIC-SECTOR ENTERPRISES ARE ENCOUNTERING
A WHOLE NEW WORLD OF DEMANDS RELATING TO THE WAY THAT INFORMATION IS PRODUCED
AND USED. THE REQUIREMENTS FOR DOCUMENTATION OF PROCESSES ARE BECOMING FAR
MORE STRINGENT – FOR PRIVATE- AS WELL AS PUBLIC-SECTOR ENTERPRISES – FOR REASONS
INCLUDING NEW LEGISLATION (EU DIRECTIVE/"EUROSOX").
New requirements for the use and presentation of information
are not controlled only by legal provisions, however; to an ever
increasing extent, leaders see the value of storing the know-
ledge contained in documents and of managing it in a
controlled way.
The needs for collaboration are growing in all organizations,
including those in the public sector. Along with the growing
volume of information, completely new requirements for its
use and access are emerging. Another important element is
the increased desire for simultaneous processes, coordination
and communication in a number of new channels. The result
is a sharp increase in the demand for solutions to manage and
share information.
Both business and government administration face great
challenges in complying with increasingly stringent require-
ments for control and order amid a growing flood of
information. These challenges are compounded by fiercer
competition and demands for efficiency combined with a
focus on core activities. Simple and effective tools for reliable
information management become crucial.
Our customers have taught us that users enjoy their work and
accomplish the most with tools they know and feel comfort-
able using. We have now acted on this. With Software
Innovation's 360°, you can handle document management
and workflow or customer follow-up and project work
without leaving familiar tools such as Microsoft Outlook
and Office.
360° has also built in Microsoft's SharePoint technology as
part of the solution, taking the potential for effective internal
and external collaboration and information sharing to a whole
new level. The benefits include broader scope for applications,
greater practical advantages, and improved user-friendliness.
360° IS A PRACTICAL, FLEXIBLE AND MODERN
SOLUTION THAT GIVES THE ORGANIZATION GREATER
POTENTIAL FOR ACHIEVING CONTROL AND ORDER
IN INFORMATION CHAOS:
• E-mail and documents can be received or produced and filed
simultaneously in a more effective way.
360• IS BASED ON 20
• Important documents or other relevant information from
case-, project- or customer-oriented processes are saved and
structured when they arise, so that they document what has
taken place and at the same time form the basis for later
reuse and knowledge sharing. YEARS OF TEAMWORK
• 360° provides a wealth of opportunities for introducing best WITH CAPABLE AND
DEMANDING CUSTOMERS
practices and new ways of organizing and managing
business processes. Shared metadata structures, customized
project templates and forums for collaboration, or automated
workflow processes can be used to achieve the right
methodology.
• 360° is presented to users through well-known tools such
as Outlook, Office or a Web interface based on Microsoft's
SharePoint technology.
PROJECT
Software Innovation has more than 20 years' experience in the
area of information control and management.
CASE
CONTACT CONTACT
360° has practical functions, ready-to-use application modules
and a standard best-practice set-up, based on our collaboration
with many of the largest and most talented enterprises in the
Nordic market.
DOCUMENT- 360° complies with relevant requirements and standards for
WORKFLOW ACTIVITY
document management and archival for public- and private-
sector organizations. Examples include modules for case
CUSTOM workflow tailored to the processes in effect in the public
sector, and modules for project and relationship management
for private-sector enterprise.
360• IS EASY TO USE

SIMPLE FOR USERS - FLEXIBLE

FOR THE ENTERPRISE
360° HAS THE SIMPLEST USER INTERFACE AVAILABLE TODAY; MS OFFICE, MS OUTLOOK, WEB AND
MS SHAREPOINT. FOR MANY USERS, MICROSOFT OUTLOOK IS THE MOST IMPORTANT TOOL FOR
PERSONAL PRODUCTIVITY AND COMMUNICATION. THE 360° FUNCTIONALITY IS NOW AVAILABLE
DIRECTLY FROM OUTLOOK. ALL THE INFORMATION IN 360° IS IN OUTLOOK FOLDERS. YOU CAN
SEARCH FOR INFORMATION, DISPLAY CONTENT IN PREDEFINED SEARCHES, START THE
PRODUCTION OF DOCUMENTS, AND — OF COURSE — GENERATE AND ARCHIVE EMAIL.

360° HAS ITS OWN WEB CLIENT, WHICH IS ALSO FULLY INTEGRATED IN MS SHAREPOINT. THIS
PROVIDES A WIDE RANGE OF ADVANCED FUNCTIONALITY FOR ELECTRONIC COLLABORATION.

EASY EMAIL MANAGEMENT generate content for a SharePoint desktop and group space
With 360°, archival of both incoming and outgoing email is or project space through 360° web parts. In this way,
very simple. Email can be archived using "drag & drop" into information can be filtered so that individual users receive
360° archive folders, or using a simple dialogue when email is relevant information presented to them without having to
registered. With 360°, email can be linked to several contacts, search themselves.
a case, or a project automatically, so that it can be seen in a
variety of contexts at the same time. With 360°, you can also INTEGRATED SHAREPOINT
use Outlook to start production of new email directly from a FOR EFFECTIVE COLLABORATION
contact, a case, or a project. This ensures that outgoing email 360° Web and Windows SharePoint Services (WSS 3.0) are
is automatically archived in the right contexts. With 360°, fully integrated. This creates unique opportunities for
standard Outlook functions are always used for managing establishing new forms of work in-house and with people
email, but – in addition – 360° ensures that it is archived outside the company. All standard WSS components and
so that it is useful to everyone. It couldn't be easier – or more functions can be used for developing solutions for collaboration.
dependable. It is easy to create collective working environments based on
"templates" that make it possible to use all the standard
FAST RETRIEVAL AND SHARING
OF INFORMATION
An important function for 360° is
to structure information so that it
becomes easy to find and to reuse.
The solution generates "virtual
folders" that provide a combined
overview of all information related
to a specific document, a case, a
project, a firm, or a person. Users
can also create their own "folders"
with links to relevant information.
Rich search functionality is avail-
able: You can search in free text
with a "one-stripe search" across
the database and in the documents
themselves. You can also combine
fields and operators in advanced
searches and save these for your
own reuse... or reuse by others.
Another benefit is that a search can

SharePoint components available such as the group calendar,
discussion groups, task lists, questionnaires, wikis and blogs,
and local document libraries, as well as web parts from 360°.
A FAST AND EFFECTIVE SOLUTION
360° has been designed for optimal speed. Ajax technology
has been applied to enable data to be loaded in the back-
ground without the user being aware that the screen itself is
being refreshed. It is faster to launch the solution and the
individual screen, and use of the new OpenXML format makes
it possible to produce documents on the server more rapidly
than before. Shortcut keys and shortcuts are easily accessible,
and individual screens can be displayed using hyperlinks from
other applications (for example, from a link in an email
message). Improved performance and speed enhance the user
experience as well.
ROLE-ADAPTED WEB INTERFACE
360° creates opportunities for a desktop customized for the
user with a clear overview of information. Navigation is
intuitive and the number of mouse clicks and screen changes
has been kept to a minimum. The desktop and functions are
adapted to roles, so that specialized users such as archivists
and document centres or secretaries for meetings each have
their own efficient interface. Users can define their own
desktops suited to their work. The Web client is based on
standard principles from Internet applications and SharePoint.
COMMUNICATE ONLINE WITH modules can be adapted so
OTHER PEOPLE that the whole solution is
Communication with people inside and customized to the specific
outside the organization through new needs and processes of the
electronic channels such as instant enterprise. Among other
messaging, videoconferencing, IP possibilities, you can define
telephony, etc., has become wide- metadata for folders, cases,
spread. 360° supports these and documents, tailor screens
functions. The integration of 360° and dialogues, create a variety
with both Office Communication of workflows, and define
Server and MSN enables you to see searches, web parts, desktops
directly from 360° whether a person and templates for workspaces.
is available on the Net, so that you You can also change colours
can communicate directly via Messen- and fonts. 360° is designed for
ger or Office Communicator. expansion, and can be
configured to take care of
SUBSCRIPTION TO EVENTS AND a customized solution
AUTOMATIC ALERTS during later upgrades to the
Many people want to be alerted core system.
about events that are important
to their work. This may involve being notified of new cases CONTROL AND AUTOMATION OF PROCESSES A SOLUTION WITH OPEN INTERFACES FOR INTEGRATION
that have arrived, new project documents that have been 360° can also standardize work and business processes, and 360° has a service-oriented architecture (SOA) that offers a
completed, or new activities that have been planned in make them more effective. With the solution's process engine documented Web service interface with all internal functions.
relation to a customer. It is easy for the user to set up you can automate tasks and guide users through predefined This interface can be used both by external applications and by
a subscription to events or news in a standardized way in processes for case workflow, contract procedures and standard middleware. It is also easy to integrate the solution's
360° through RSS feeds. A great advantage of RSS feeds customer follow-up, or in project work. Documents and email Web functions via web parts or hyperlinks. The solution itself uses
is that it is possible to be alerted and to keep track from can be generated automatically, or external databases and standard protocols for authentication, and offers single
a wide range of tools in browsers, from Outlook, through the applications can be updated. At the same time, users can be sign-on and secure login. It supports and uses official
Google desktop, and directly in the Vista operating system given control over decision points and manual operations standards. A key element in the development of 360° is the
or via web parts in portals. In 360° you can subscribe to during the process as needed. implementation of functional standards (such as NOARK, the
events – including changes in a saved search – via RSS from Joint Electronic Document
a number of locations. In this way, you are alerted of FEATURE-RICH, LOGGING OF WHAT HAS BEEN DONE, STATUS ALONG Management System FESD, and
events instead of having to keep checking and searching FLEXIBLE AND THE WAY AND GRAPHIC PROGRESS DISPLAYS ARE MOREQ) as well as support for
for them yourself. EASY TO STANDARD FEATURES THAT IMPROVE YOUR OVER- defined technical standards. 360°
CONFIGURE VIEW OF THE SITUATION AS WELL AS YOUR CONTROL already supports the fundamental
EFFECTIVE AND SECURE DOCUMENT PRODUCTION 360° comprises AND THE BASIS FOR REPORTING. functional and technical
Document templates provide a tool for composing a number of requirements proposed in the
professional documents consisting of text and metadata. modules, utilities, new NOARK 5 standard. The
Templates are also important to simplify retrieval of up-to- integration components and industry-specific solutions in the solution also supports technical integration standards such as KS
date metadata directly from the document for correct areas of document management and archival, case workflow, NOARK-4 web services and the BEST exchange standard. In
archival. 360° improves the efficiency of document production relationship management and collaboration. The 360° addition, the solution can handle the relevant document formats.
through its use of the OpenXML format (and ODF).
Documents can be produced without launching the Office
programs, and metadata can be entered and retrieved from
documents because such fields are separated from the rest
of the text. Fast, reliable, standardized and simpler document
production is the result.
 USES SOFTWARE AND INFRA-
STRUCTURE FROM MICROSOFT
SOFTWARE INNOVATION FOCUSES ON TAKING ADVANTAGE OF THE NEWEST TECHNOLOGY
AVAILABLE ON THE MARKET, TO KEEP IMPROVING THE QUALITY, EASE OF USE, AND FLEXIBILITY
OF OUR SOLUTIONS. OUR CLOSE COOPERATION WITH MICROSOFT IS THEREFORE STRATEGIC.

Our new 360° solution has taken a quantum leap in making a service-oriented architecture (SOA) based on XML
the most of the standard Microsoft technology available. and Web services via the Windows Communications
At the same time, the solution offers open interfaces and Foundation.
modularity to an even greater extent than before.
OpenXML is used for simple and secure document
360° uses Outlook and Office as clients, while Windows production, while the solution also supports other standards
SharePoint Services form and protocols such as RSS, SMTP, IMAP,
the platform for the OUR NEW 360° SOLUTION HAS TAKEN SQL, ODF, etc.
solution's Web client and A QUANTUM LEAP IN MAKING THE
provide advanced possibilities MOST OF THE STANDARD MICROSOFT 360° is easy to use. The solution can
for developing collaborative TECHNOLOGY AVAILABLE be tailored to suit unique needs using
working environments and configuration tools that do not require
portals. The functions for workflow and process flow are programming knowledge, and not least – 360° builds
based on Windows Workflow Foundation and external further on technology investments that many enterprises
communication and open interfaces are secured through have already made.

360• IS A SOLUTION
WITH OPEN INTERFACES
FOR INTEGRATION
A MODULAR PRODUCT CONCEPT
YOU CAN TAKE YOUR PICK FROM THE MODULAR UTILITIES AND INTEGRATION COMPONENTS
THAT COMPRISE 360°. ALL MODULES ARE INDEPENDENT; AT THE SAME TIME, THEY ARE
INTEGRATED IN A HOLISTIC SOLUTION. THE WHOLE SYSTEM HAS BEEN BUILT ON THE SAME
TECHNOLOGICAL PLATFORM AND IS HIGHLY CONFIGURABLE.

360° provides unique opportunities to establish solutions in
a variety of areas from document management and archival
to case workflow, relationship management, project and
collaboration solutions, and advanced customized solutions.
In addition to 360° basic modules, Software Innovation also
supplies standard 360° configurations and concepts for
sectors and processes. Examples include NOARK Workflow/
Archive, a module for management of planning and building
applications, or workflow for councils, boards and committees.
MAIN MODULES IN 360°::
• 360° DOCUMENT AND RECORDS is the central module
in the 360° family. This module has functionality for handling
each document throughout its life cycle, from when it is
created or captured until it is to be stored as a "record"
in the archive. The module can be used as a complete
document management system or simply as an archive.
• 360° CASE handles cases of various types by offering
electronic case folders and functionality for controlled
workflow processes. With 360° case, you get a clear
overview of the status and progress of each case, whether
• 360° CONTACT is a module for structuring information
related to the enterprise's customers, partners or clients.
You can enter basic information about contacts such as
names, addresses and telephone numbers. It is also
possible to define customized information and, not least,
to define relevant relationships between contacts. Better
external service as well as increased internal collaboration
and knowledge sharing are important objectives supported
by 360° Contact.
• 360° PROJECT is a module that helps to structure the work
involved in in-house or external projects. Close integration
with the other 360° modules for Document, Workflow and
contact management creates an integrated environment for
project work. And not least, the functionality for creating
project working environments based on SharePoint
technology offers a wealth of opportunities for effective
collaboration. Standard SharePoint functions for work
documents, project calendars, plans and task lists,
discussion groups and wikis can be combined with 360°
functions for archive and email management.
VERTICAL SOLUTIONS
• 360° PROCESS is the solution's tool for automation of
tasks and control of processes. The module has been

COMMITTEES

WORKFLOW/
WORKFLOW
TECHNICAL
EASYDOC

MEETINGS

ARCHIVE

NOARK
applications, enquiries, tender processes, contract specially designed to implement processes in which
negotiations, or HR matters are involved. The electronic automatic execution of tasks can be combined with
case folder provides a complete summary of the content necessary manual control through personal conditional
and history of the case. selections and decisions.
DOCUMENT CAPTURE GENERAL MODULES GENERAL MODULES

MICROSOFT OFFICE PLUG-IN DOCUMENT CASE CONTACT PROJECT SHAREPOINT BDC CONNECTOR

OPEN OFFICE PLUG-IN PROCESS & WORKFLOW ENTERPRISE SEARCH CONNECTOR

AUTO-CAD PLUG-IN ARCHIVE GIS / WFS CONNECTOR

SHAREPOINT RM CONNECTOR POLITICAL AGENDA POE INTERNET

FILE IMPORTER MAIL JOURNAL POE INTERNET

UTILITIES SERVER INTEGRATION

FORMAT CONVERTER WEB SERVICES

BAR CODE GENERATOR DOCUMENT EXCHANGE BIZTALK CONNECTOR